Firefox Support Forum

OK - I have searched and Googled.

This happens with FF 46 32 bit, 64 bit, portable, on Win 7 32 bit, 64 bit and windows 10. It happen in safe mode. It has all plugins up to date. I t has remove all but needed and non removable add ins - such as Flash, Acrobat Reader, etc. It happens on computers with plenty of RAM (16 GB). Oddly enough, it happens worse with safe mode and plugin container is run-a-way. With normal mode, it appears that plugin container is under control and Firefox itself runs amuck.

So - totally repeatable. Page down in Firefox with one or 50 tabs open - no matter. It will crash. Goes black, or stops responding. Until Firefox closes. NEVER happens with Edge for example.

I have to think it is a Firefox memory leak, but even using Firemin does not help much if at all.

What can be done? I have done my homework!

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	46.0.1.5966
 Application Timestamp:	572818c9
 Fault Module Name:	mozglue.dll
 Fault Module Version:	46.0.1.5966
 Fault Module Timestamp:	572808c3
 Exception Code:	80000003
 Exception Offset:	0000efdc
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

More info, of course. End of my rope on this one....

Thanks.

~Bob

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), but usually every day or every other day, FF becomes "non-responding". I have no idea what that term means in MS WIndows terms. When this happens, FF begins using up to 50% of the CPU, and is using 1.4 Gb of private space. When this happens sometimes the software will allow me to click "Exit" to terminate FF. Other times Windows will not allow me to click "Exit, andI have to use the Task Manager to cancel the firefox,.exe process. And, more times that not, when I am able to click Exit, Firefox takes a few minutes terminating before it crashes and gives me the option to cancel FF or restart it. I always send the dump to Mozilla. I have not looked at the recent crash reports.

This happened this morning about 15 minutes ago, and FF is behaving properly now. But it is already using 1.1 Gb of private space. i do not know if this private space usage is related to the problem. I do have11 FF windows in my current setup, as I use a different window for each project on which I am working. But so far I have only accessed two of the windows since the restart. I assume, that based on my projected usage of FF today, by tomorrow morning FF will have crashed by itself or I will have to Exit and restart.

What is happening? In MS terms, what is happening when a process becomes "non-responsive"? Is there some resource shortage that causes this? And when this happens, how can I debug FF and get more diagnostics? My records show that this has been occurring for over a year. Thanks.

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before I go into great detail here, I'm going to state what happened and see if you had anything similar or it rings a bell.

BSOD - no code given. The error is always KERNEL_SECURITY_CHECK_FAILURE.

The past three incidents (last night and twice today) were when I was in outlook.com email and right clicked on a website.

 I can read other email and click other links, but when I click on THIS company, I get the BSOD.   Event viewer simultaneous errors are "Update Windows license and product key tokens failed with 0x80070005."
  No driver errors and I checked Driver Update. No malware or viruses (several scans).  I have an event viewer full of the same information, which I am happy to provide.

I did the May cumulative update on Saturday and subsequently had four BSOD shutdowns. I posted to Microsoft, as I did last month when their CU crashed my computer. I have had BSODs every days since Saturday. I tried reinstalling the updates and it crashed my computer again.

The website that keeps crashing ME is below. The third time that happened, I thought maybe it IS a FF issue, so even though I think it's unlikely, the Team here is fabulous! https://surveys.ipsosinteractive.com/surveys/?pid=S16007269&OSM=1&routerID=&id=1011535826&supplierID=1090&ci=EN-US&pac=1&sifid=160242380102US016&psid=01

(Additionally, I keep getting "Firefox Not Responding" on 46.0.1, so I uninstalled and did a manual install a couple of hours ago. Unfortunately, within a minute of the new install, I had three consecutive "Firefox is not responding" messages. )

Thank you.

I have had this issue since version 43. I am now running version 46.01 on a Mac OS Yosemite and when I reinstall version 46.01 after a few days I get a message that a a newer version already exists. Firefox reports 46.01 and at the time of this comment June-3-2016 there is no newer version. If I reinstall say the next day I don't get the newer version message.

What is changing in Firefox that makes reinstalling the same version believe it is installing over a newer version?

On the evening of April 28th, I attempted to open Firefox, and it notified me that it was updating itself. Once the update was complete, I was able to launch it. I did notice that it had some minor issues (getting stuck "looking up" web pages, even when other browsers worked fine), but those same issues had occurred before.

My current problem is that Firefox will not load ANY pages, including any Mozilla help pages. This first started happening after I used Windows Update to upgrade the .NET Framework to version 4.6.1 (KB3102433). After my system restarted, I noticed that Firefox couldn't connect to any website (doesn't even say "looking up" or "connecting" in the bottom right hand corner of the screen, just tries to connect indefinitely), and that my antivirus program (McAfee LiveSafe) couldn't connect to the internet for automatic updates. Other programs such as Steam and Internet Explorer had no issues.

My first step to try and fix this was to roll my system back to the restore point just before I upgraded to .NET Framework 4.6.1. My system went back to .NET Framework 4.5.2. This did not fix the problem. Firefox and McAfee LiveSafe still couldn't connect to the internet. I also tried modifying my connection settings in Firefox. It was already set to auto detect proxy settings, which matched Internet Explorer's settings, so I made no changes. I tried uninstalling and reinstalling Firefox, but that didn't work. Oddly enough, this DID work for McAfee LiveSafe. After I reinstalled LiveSafe, it was able to connect to the internet.

I've tried starting Firefox in Safe Mode, as well as refreshing it. The problem persists. Firefox isn't being blocked by a firewall (checked Windows Firewall and McAfee's firewall). I even tried turning off all firewalls to see if Firefox would work. It still doesn't work. I haven't downloaded any new add-ons for Firefox recently, other than an add on from McAfee LiveSafe that was added on after Firefox started having problems (when I had to reinstall LiveSafe). I'm at a loss as to what exactly is causing this issue with Firefox, and what further steps I need to take to fix it.

It's worth noting that every time I have to close Firefox (after seeing if it will function correctly), the Mozilla Crash Reporter pops up after a short period. It's odd that it pops up, since I close Firefox normally each time I need to. The Mozilla Crash Reporter has successfully sent the crash report every time, which is interesting. I'm not sure how the actual browser doesn't work, but the crash reporter can connect with no issues.

Any assistance would be greatly appreciated.

I have recently started having the redirection issue with Amazon. I click on a product link on the Amazon website and now I get the message that this page is not properly redirecting. I try Chrome and it works fine. I have cleared my cache, insured that cookies are accepted and I have searched for solutions. I did find several others reporting this problem, but none of their solutions worked for me. The odd thing is that some links on Amazon still work properly. But others don't. Here is a link that is not working for me: https://www.amazon.com/ChickenFuel-OMRI-Listed-Organic-Compost-Fertilizer/dp/B0102PAT9O?ie=UTF8&fpl=fresh&redirect=true&ref_=s9_cartx_gw_g86_i3_r

Here is another link that works fine: https://www.amazon.com/gp/product/B00VOLHKHA/ref=br_asw_pdt-2?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-4&pf_rd_r=57NDHMP0ADH9BCSMAPX8&pf_rd_t=36701&pf_rd_p=4ccd27f1-4604-40d9-92c7-3318b57f8ba8&pf_rd_i=desktop

And, as I wrote above, all these links work in other browsers, i.e. Chrome. But I hate switching to Chrome so I can use Amazon. As far as I can tell, Amazon is the only website that has this issue. I browse a lot, so that seems strange to me.

Currently all my bookmarks, especially those in the Bookmarks Toolbar always open in the current tab I'm looking at, thereby changing my current tab to a new one. I want to keep my current tab and simply click on a bookmark in the toolbar and have it open in a new tab, just like it does as a default setting in my other browser Maxthon. This crappy browser instead forces me to first click on a new tab and THEN choose my bookmark. I don't like clicking twice for a bookmark, I want to do it in ONE click, not two. So, once again, how do I make bookmarks automatically open in a new tab instead of in the current tab?

Hello, after installing FF x64 on my new laptop I decided not to use any adblocker or other addon. I wanted to get used to the adworld no matter the cost on efficiency. However, lately I am facing more and more of this problem.

Unresponsive script that relates to google ads and the sites I am visiting. What am I doing wrong and how to fix it? Thank you

Hey! Weird problem:

I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without any luck. I then tried Safe Mode and it gets the job done but when I reset/refresh FF and get the extensions I wanted back it does not work again even if they are all disabled!

any insight on that? is there like a hidden extension that blocks it? I'm on the latest FF for Mac (el cap)! thanks, your input would be highly appreciated!

I'm developing a web app. Currently, I'm using a self-signed certificate (getting it properly signed comes later).

When I have the web server set so that it only accepts TLS1.1 and TLS1.2, I'm getting a SSL_ERROR_NO_CYPHER_OVERLAP error. And, of course, trying the 'use outdated security' link doesn't work, since the web server won't allow those connections.

If I temporarily allow insecure connections on the web server, Firefox will then allow me to accept the cert. After the cert is accepted, Firefox can then connect over only TLS1.1 and TLS1.2. So, most of the time, Firefox can find a common cypher for TLS1.1/1.2 connections.

(The web server is on an Ubuntu kernel, with OpenSSL1.0.1f.)

Refreshing Firefox only makes it worse because it removes add ons that make FF useful. Then you have to go looking for them again. The real problem is the last update which "Broke" something. After you restart nothing works the way you want, i.e. I hate videos loading when I want to read news. FF has several flash blockers but they get removed when you have to "refresh" because FF is a failure i.e. It also kills the theme, then you harrass us to get themes and other crap??? Whats the point if you continue to make updates that cause it to crash. Get rid of your promotions if your going to continue to break the browser! This has been the continual problem with FF it has all these cool features but they crash when you push out the update because the developers aren't as fast as Mozilla. By the time the dev responds you make another "update" and the evil cycle continues just like GOOGLE!

I've had this problem since version 44.0, but when I post comments to WordPress (https://wordpress.com/) blogs, what happens is not what is supposed to happen - the comment either automatically posting or saying "awaiting administration" - but the page reloads as if the comment went through, but instead it takes me back up to the top of the page, more particularly to the address bar and the url is the url of the page, but with a "#" sign at the end.

I considered this may be the problem with a particular WordPress blog, so I wrote the creator. He told me he hadn't blocked me and that other's comments were coming through. So, I've seen been on other pages, but the same problem occurs. All I can think of is that it must be a particular personal Firefox setting or the browser as a whole.

Anyone else having this problem?

Sorry, but to be honest with every update FF becomes worse and worse. It's sad because for me it is (on the edge already to say it was) the best browser.

After the latest update I have one more issue - when cleaning history manually (besides that that time Adobe Flash process opens even on a blank tab and I close it from Task manager) the CPU usage becomes extreme. I always clean my history manually, because I wanna chose what to be Forget That Site or only Delete Page (so to keep the cookies for certain pages). I do this everyday. CPU usage jumps up to 90% and when I close FF it stays in Task Manager forever with 60% CPU usage and can't close itself. I need to end FF process every time.

Because all recent issues I disabled many addons. When Googled issues with Adobe Flash (which also might mess with history cleaning) I read some blame AdBlock+ or/and NoScript that in their job of blocking ads and scripts they could cause FF slowness and high CPU usage.

Windows 10 FF 46.0.1 TB 45 When clicking on a link in TB, an error is passed stating to: "Firefox is already running, but not responding. The old Firefox must be closed to open a new window" See alarm screen.jpg

I have over 100 users using Firefox to access their email through OWA 2013. I initially installed Version 46.0.1, and everything worked perfectly. Recently I started having users complain that they were no longer able to Paste Screenshots directly into their email messages with Firefox. This always worked perfectly before with Firefox and it still works with Google Chrome. The steps users take are to logon to their OWA email account using Firefox, press the PrtScn button to copy their screen to the clipboard, open a new message (or reply to or forward an existing message), and then right click inside the message body and paste. They could also do a CTRL V and this would also paste the image into their message. At first I tried an uninstall and reinstall of Firefox and this worked for a while. They would have issues again the next time they logged onto their computer. Their seems to be something different between Version 46.0.1 and 50.0.1 because pasting a screenshot into a new message works in Version 46.0.1 and it does not work in 50.0.1. Please help...

I suddenly cannot get the Yahoo.com web site, including just the main address, www.yahoo.com. I have cleared cache and cookies and everything I could, but it still does not bring it up. I can get Yahoo in Chrome or Explorer. Is this a Firefox or Yahoo problem?

Miriam