Showing questions tagged: Show all questions
  • Solved
  • Archived

Since the FF43 update I can no longer open more than a few tabs; after that I just get a blank screen.

Firefox 43.0.1 is practically unusable, so I have been forced to migrate to Chrome. FF43 seems to have finally gotten the memory usage problem under control, but with th… (read more)

Firefox 43.0.1 is practically unusable, so I have been forced to migrate to Chrome.

FF43 seems to have finally gotten the memory usage problem under control, but with the price that Firefox is now unable to open more than 2 or 3 tabs before becoming unable to open any more. This happens when restoring a previous set of tabs. The first few tabs viewed open without any problems, but when I click over to the third or fourth one I start to see blank screens. After that nothing happens.

(I am using WinXP SP3. I am not using "Nvidia Forceware Network Access Manager." The past 20 versions of FF have all had memory overflow issues when many tabs were open, but they all remained usable. This version 43 is the first one which is basically unusable.)

Asked by XPSP3 4 years ago

Answered by XPSP3 4 years ago

  • Archived

Firefox will not save bookmark or json file. Refresh didn't help.

I am unable to get Firefox (43.0.4) to export my bookmark or json file. The files are NOT created. I've tried refreshing my profile, but that didn't help. While I realiz… (read more)

I am unable to get Firefox (43.0.4) to export my bookmark or json file. The files are NOT created.

I've tried refreshing my profile, but that didn't help. While I realize that there is a places maintenance extension, I'd like to know what is causing this issue and to find a permanent solution as I backup my data files quite regularly. I can see the places.sqlite file, so I know it's there.

I've not seen this issue before and would appreciate any advice or suggestions on why this happened (corruption?) and how to fix it !

Many thanks.

Asked by Technofile 4 years ago

Last reply by Technofile 4 years ago

  • Archived

New install keeps crashing

I use Win XP SP3 with firefox v 43 but no matter what version it is it keeps crashing. The whole windows is a new installation like firefox itself. I noticed that crashes… (read more)

I use Win XP SP3 with firefox v 43 but no matter what version it is it keeps crashing. The whole windows is a new installation like firefox itself. I noticed that crashes started after I installed adobe flash player. It used to give me troubles in the old installations as well. The question is: Is the new firefox really compatible with WinXP? How about the flash player? How to troubleshoot pls?

Asked by Gentleman_10 3 years ago

Last reply by Gentleman_10 3 years ago

  • Archived

mime type not supported

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to fl… (read more)

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to flash player where able to play . recently i noticed some videos despite the page activates flash on the pc no longer plays , the video is a black screen or firefox prompt to download the video , last time I was told the problem was because of some missing codecs on my pc and i never found one installable on vista sp 1 , days ago i found this one https://www.codecguide.com/download_k-lite_codec_pack_mega.htm at the moment don't know if can be installed on vista sp 1 ( if someone know this please let me know ) before try myself i want to ask you if this codec is the codec needed for make videos play again on firefox or if these are useless for firefox ( maybe are codecs just for watch downloaded videos istead of streaming ) please let me know , i really want to be able to see videos again on my firefox , thanks in advance for answers

p.s i still have firefox 43 , don't like much new version and the new version btw don't fix the problem , already tested ,...

Asked by Lanselot 2 years ago

Last reply by Lanselot 1 year ago

  • Solved
  • Archived

Firefox crashes most every time try to close. Started since using windows 10.Tried all remedies.

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data … (read more)

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data says I have windows xp as operating system...That is incorrect....This laptop I bought new from Dell with windows7

Thanks

Asked by j4872 4 years ago

Answered by cor-el 4 years ago

  • Archived

Help Please! An Adware Tab Keeps Popping Up Randomly On Firefox, And I Can't Stop It!

Hello, I am new here. I have been using Firefox on my Windows laptop for a while now, but now, I have an adware tab that keeps popping up randomly! This is the tab that k… (read more)

Hello, I am new here. I have been using Firefox on my Windows laptop for a while now, but now, I have an adware tab that keeps popping up randomly! This is the tab that keeps popping up: cl.1ck.me/dl/shuffle.php I've tried everything, from refreshing Firefox, installing add-ons to block pop-ups, blocking the site with BlockSite (add-on to block websites), and still it is popping up! By default, whenever the rather assertive tab opens itself, I get a message saying that Firefox prevented the page from redirecting. When I allowed it to show, it would show me some obviously malicious ad, saying something like "Windows Media Player is out of date! Click to update now!" (it was different ads each time, but all of them wanted me to download a program). Now whenever I allow it to show, I get redirected to http://www.adtrackone.eu/go.php?a_aid=55415c29d7266 and Firefox gives me a message that says that the website is a reported attack site, and advises me not to continue. When I do proceed to the site, I don't even get an advertisement anymore; a pop-up from Firefox appears, asking if I'd like to save "Setup__11652_il641438.exe" Of course, I have not saved the executable, as it is obviously malware, and I've gotten some pretty bad viruses on my laptop before (Security.Hijack was one of them. What a nasty thing that was! There was also Storm Watch, Desktop Temperature Monitor, et cetera, I'm getting off topic.) And even when my computer is off, this bugger still finds a way to open itself! I usually find about 5 or 6 of these tabs open every morning, each one with the message "Firefox prevented this page from automatically redirecting to another page." It used to just keep opening itself one at a time, but now it's opening itself in pairs. For example, it's already happened three times while I've been typing this; I'll be typing, then the tab will pop up twice in a row! I'm sorry that this message is so long, but I really need help! This is actually the first time I've made a forum post for help...I searched for cl.1ck.me/dl/shuffle.php online, and the only result I could find was a page in Polish where someone had it set as their home page and couldn't get rid of it. Unfortunately, there were no solutions to that problem. Again, I'm sorry for the dreadfully long message but I REALLY need help! Refreshing Firefox, uninstalling my add-ons and themes, deleting suspicious-looking files in my Firefox data folder, scanning my computer for viruses with MalwareBytes - all of these have done NOTHING to help the issue! Here are some screenshots, if they'll help. Please, ANY help at all will be appreciated! If you need any more information, ask! Screenshots (had to use an image hoster because it wasn't working when I tried to add them for some reason): http://s28.postimg.org/5kv62lwvh/Screenshot_1482.png http://s28.postimg.org/hlgm3c4a5/Screenshot_1483.png http://s28.postimg.org/6pp87zjcd/Screenshot_1484.png http://s28.postimg.org/u2n9qhzfx/Screenshot_1485.png

Asked by Lavenderspark 4 years ago

Last reply by Lavenderspark 4 years ago

  • Archived

Certain sites take forever to load, literally!! While everything is working perfectly in other borwsers.

Just like it says in the tin, this problem started to happen recently (tow months ago). I tried a fresh install, but that didn't solve the problem !! p.s sorry for my poo… (read more)

Just like it says in the tin, this problem started to happen recently (tow months ago). I tried a fresh install, but that didn't solve the problem !! p.s sorry for my poor English, it's not my native language !

Asked by yehhanyos 4 years ago

Last reply by John99 4 years ago

  • Archived

Crashing and Plug In Container exe

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page… (read more)

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page disappear & the Error Plug In container .exe crashed. Before those (2) updates I NEVER had either problem. I have used Safe mode. Uninstalled, reinstalled Flash. reset Firefox, Uninstalled & reinstalled Firefox. Do you have any more suggestions? I would like to go back before those (2) updates. I don't remember what "Number" that was. Is that possible? This is driving me crazy!!!!!

Asked by elainemacko 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Firefox crashes I get mozilla crash report

Will not open in safe mode. I have deleted firefox and reinstalled several times but still get the mozilla crash report. I have used refresh. I have reinstalled C Drive, … (read more)

Will not open in safe mode. I have deleted firefox and reinstalled several times but still get the mozilla crash report. I have used refresh. I have reinstalled C Drive, Firefox will open but within a few minutes the crash report reappears.

Asked by jrbtrail 4 years ago

Answered by FredMcD 4 years ago

  • Archived

crash loop

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you. bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce… (read more)

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you.


bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce7-9cb3-02b812151219 19. 12. 2015 22:20 bp-ce3a1c7b-d0e0-4d01-a1cc-c9cc02151219 19. 12. 2015 22:20 bp-28f37509-5285-49e9-8d4d-2e7a72151219 19. 12. 2015 22:20 bp-ec6fc2fa-afaf-4220-9d78-dcf4c2151219 19. 12. 2015 22:18 bp-7a29b6d6-86c9-4bb4-842c-4fd7b2151219 19. 12. 2015 22:17

Asked by kodlz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why does Firefox like to freeze on me?

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whol… (read more)

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whole PC locks up and is unusable, no clicking is allowed for any task, but my mouse is free to scroll around. Once the computer unfreezes, typically under 1 minute later, whatever action I had taken will pop up (including but not limited to ctrl-alt-del). This freezing only occurs on certain websites, and only after boot-up. The frequent problem I have isolated is yahoo mail, where the browser becomes stuck on "read s.yimg.com".

As far as I know, this only occurs shortly after boot up. If I magically avoid culprit sites, the PC eventually reaches a state where I have yet to witness a freeze. So say I get lucky on a few websites and edit a word doc for an hour, when I eventually load yahoo mail, it may NOT freeze.

I am currently running Firefox version 43.01. I had been using 36.04 until I updated to 43.0, and the problem started occurring on 36.04. I ran Firefox via safe mode, and also manually disabled all add-ons, but the problem persisted.

Also gave google chrome a shot, and I did not come across this same issue.

Anybody see this before? Curious for any insight you are able to provide, and a possible solution. While it may seem like a stupid question (do stupid questions actually exist?), could this be a virus? My gut tells me no, but I am no computer specialist.

Thanks!

Asked by johnnyjohnny2015 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How do I get 1440p Youtube videos to actually play?

Whenever I try to play a video on Youtube that is higher than 1080p, it won't play. The player will just show me the loading animation and never start. If I wait a while,… (read more)

Whenever I try to play a video on Youtube that is higher than 1080p, it won't play. The player will just show me the loading animation and never start. If I wait a while, this message appears for a short time before disappearing again: "if playback doesn't begin shortly try restarting your device". Switching to 1080p, the video starts immediately and plays just fine.

These high res video's have never worked for me. In older versions of FF I had the video play garbled, with the top of the video showing an artifacty mess, and the rest of the screen showing a frozen picture or black. In newer versions of FF the above mentioned behaviour of eternal loading.

My monitor is 2560 x 1600. In windowed mode I view video's typically at 1080p, but if I then switch to full screen, Youtube automatically tries to give me the 1440p version of the video when available. And subsequently stops and shows the loading animation.

This isn't a bandwidth problem (120 Megabit connection).

I've tried FF safe mode. I've tried disabling hardware acceleration. My Nvidia drivers are recent. Disabling SLI didn't help either. My plugins are up to date, including Flash, even though Youtube had been serving me videos exclusively in HTML5 for a long time now. But just to be sure.

I would really like to watch video's in 1440p, or even 2160p in the future on a new monitor. What can I do to fix this?

Edit 1: I've added a screen shot of a video's 'stats for nerds', when trying to play at 1440p.

Edit 2: Setting "media.mediasource.webm.enabled" to true didn't help. Youtube's youtube.com/html5 page shows me seven blue checkmarks.

Asked by Vlammetje 4 years ago

Last reply by Vlammetje 4 years ago

  • Archived

I need to allow encrypted connection with mixed content for this website https://support.microsoft.com

I am unable to connect or use any of these important websites. http://*.update.microsoft.com https://*.update.microsoft.com http://download.windowsupdate.com … (read more)

I am unable to connect or use any of these important websites. http://*.update.microsoft.com

   https://*.update.microsoft.com
   http://download.windowsupdate.com
   http://support.microsoft.com
   https://support.microsoft.com
   https://dcupload.microsoft.com
   https://diagnostics.support.microsoft.com
   https://dcodews.partners.extranet.microsoft.com
   http://microsoft.com
   https://microsoft.com

I am told that they are encrypted and use mixed content. Firefox automatically blocks them. But, I need to download and use their scans and fix it tools. How can I fix this for these websites to work? I have already allowed them in permissions. It hasn't helped. My firewalls are not blocking them. Browser is updated. Firefox 43.0 Windows 7

Asked by shari.anton 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes on exit - also very slow to open websites

I have two computers with the same symptoms. Both are Windows 7 x64. One is Pro the other is Home. Both have recently been scanned for infections. In both cases, Firef… (read more)

I have two computers with the same symptoms. Both are Windows 7 x64. One is Pro the other is Home. Both have recently been scanned for infections.

In both cases, Firefox opens fine, but opening a page like news.google.ca takes 15-20 seconds. (On the same computer, Chrome opens news.google.ca in about 2 seconds).

When I close Firefox, the firefox.exe thread stays running for about 30 seconds (if I try to open Firefox again, I get the message saying the Firefox is running and needs to be closed). If I just wait, I get the Firefox crash Window, which asks if I want to send a report.

Here are the ids of the crashes from one of the computers: bp-d2d8f132-6824-45b6-a66f-3f7132160125 25/01/2016 2:48 PM bp-1f47d49a-3a24-4804-9e74-3b6942160125 25/01/2016 2:26 PM

Here are the crash ID from the other: bp-8c7a7c83-98af-42fc-bfdb-79d642160125 1/25/2016 1:35 PM

I've uninstalled Firefox, renamed the Mozilla folder in %appdata%, Program Files(x86) and removed the Mozilla entries from teh registry and reinstalled. No change.

I've updated video and chipset drivers on both (one is Intel-based and one is AMD).

Any suggestions would be great!

Thanks!

Asked by brundleflyguy 4 years ago

Last reply by brundleflyguy 4 years ago

  • Solved
  • Archived

How can I show/allow the plugin that is created with GoogleVoiceAndVideoSetup.exe in FireFox?

I really want to use Google talk! Is there any way to allow GoogleVoiceAndVideoSetup.exe through and create its google plug in? I have an 2002 W XP and 2005 W7pro (former… (read more)

I really want to use Google talk! Is there any way to allow GoogleVoiceAndVideoSetup.exe through and create its google plug in? I have an 2002 W XP and 2005 W7pro (formerly Vista) but both have issues from heavy use, missing keys, etc. So I acquired 2 2009 computers, one W7, one very nice one but unfortunately W 10. I know there is not much hope to get any cooperation with W10, but is there any hope I can get GoogleVoiceAndVideoSetup.exe to work on this W 7 pro machine with the big beautiful screen?

Do I have to run an older version of both FF and Flash to create the plug in first? Please help me because we are usually without phone lines for months in the winter and we have no cell signal here. This way I can call ATT from the firestation/library to tell them the lines are down! (This usually takes an hr call for 5-14 days until it is taken seriously here. We actually miss coin phones here!

Or is there any other non-credit card phone we can use online to call and receive from phone numbers? I used to have Skype, but when it became Microsoft they took my credit and I can't call phones anymore. Is there anyway to make FF compatible with GoogleVoiceAndVideoSetup.exe again? Thank you, Walks Dogs

Asked by wdhc 4 years ago

Answered by wdhc 4 years ago

  • Archived

Why can't I get Firefox to update on my Mac? I keep getting sent to the same useless page in this support section - I need help that works!

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the… (read more)

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the person who installed Firefox is the only person who can update it. That would be me and me alone, and I've exhaustively checked my Mac's settings and preferences and everything else I can think of. I'm new to Mac so I may well have missed something important during set-up...........but I can't figure out or find what that may be. Whenever I follow the link on the support page that says I can update, all it does is download the updated version of Firefox, not an update. I don't want to start all over and lose all of my bookmarks and developer tools just because something isn't working. I realize it is probably something rather simple, but I just seem to be missing it and I've passed the frustration point now.  :) Thanks for any assistance in getting this straightened out!

Asked by RevDr 3 years ago

Last reply by RevDr 3 years ago

  • Solved
  • Archived

firefox (mac) freezes until I press command+tab.

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all … (read more)

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all plugins/add-ons, but still no success. Every other program and browser work. Only Firefox is having this problem. Please help me fix. Thanks.

Asked by angelthman 4 years ago

Answered by angelthman 4 years ago