Showing questions tagged: Show all questions
  • Archived

I want to install Norton tool bar on my pages. I use Norton Safe. How do I do this

I had been using Norton Toolbar with Norton Identity Safe extensively on your browser. I don't remember all of my passwords and I use the Norton app for this. Without i… (read more)

I had been using Norton Toolbar with Norton Identity Safe extensively on your browser. I don't remember all of my passwords and I use the Norton app for this. Without it working on your browser, I need to use a different browser, which I do not necessarily want to do. I worked fine for years until a recent update of the browser. How do I use the two things I like together, again??

Asked by Varmster 5 years ago

Last reply by PaulThorpe 5 years ago

  • Archived

refreshed firefox lost all passwords

I was suddenly having problems viewing YouTube videos (black screen) and Firefox support suggested refreshing Firefox (version 42), which I did. What a mistake. None of m… (read more)

I was suddenly having problems viewing YouTube videos (black screen) and Firefox support suggested refreshing Firefox (version 42), which I did. What a mistake. None of my add-ons, bookmarks, passwords, etc migrated. So I followed instructions how to copy paste those files from my previous profile in to the new one via ?, troubleshoot, view profile. The problem is, the current profile shows all the files associated with my passwords (key?db and logins.json) are there, but when I go to "options>privacy>passwords" NONE of them appear. I had the profile from the day before I refreshed, so I'm sure that's the most up-to-date....SO, I copied that logins.json file and pasted it into the current profile, and still NO PASSWORDS. I figured out how recover all my bookmarks, but I NEED my passwords. Can anybody help? I still can't figure out why Youtube videos suddenly won't play, when they did last week! Of COURSE, I have the latest version of Adobe Flash installed: been there done that. I'm at my wits end as I've been at Firefox support pages for 2 days straight and nothing has worked that's been suggested.

Asked by Melon 5 years ago

Last reply by cor-el 5 years ago

  • Archived

how can I duplicate tabs

When browsing how can you duplicate the tab or page? For instance if I'm doing something and I want to search further but I don't want to lose my place so on internet ex… (read more)

When browsing how can you duplicate the tab or page? For instance if I'm doing something and I want to search further but I don't want to lose my place so on internet explorer I can't duplicate the page by right clicking. I don't see that on firefox. Is that not an option? This is one reason I use internet explorer over firefox however firefox works better with certain things like my online classes. Thanks.

Asked by sweetazpie627 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

I have made firefox default, but I keep getting homepage notification

I have reset my homepage yet every time I open fire fox I get a pop-up "Firefox Homepage Change Notification" Your homepage has been changed by another application and I … (read more)

I have reset my homepage yet every time I open fire fox I get a pop-up "Firefox Homepage Change Notification" Your homepage has been changed by another application and I check "continue with the new homepage". Then I click "OK" and when I shut down firefox and reopen it, the message appears all over again. What can I do to stop this nonsense?

Asked by rjletourneau 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I'd like to reset my account password but forgot my old one.

I'd like to reset my account password but forgot my old one. Trying to remember I exceeded number of tries. Can you help to change my password anyway, please? … (read more)

I'd like to reset my account password but forgot my old one.

Trying to remember I exceeded number of tries. Can you help to change my password anyway, please?

Asked by Slavie 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox 42 does NOT observe "Keep Me logged in" for **some** websites

Since upgrading to Firefox 42 (Mac), browser does NOT keep me logged in to Verizon webmail account even though I repeatedly click to keep me logged in. It logs me out B… (read more)

Since upgrading to Firefox 42 (Mac), browser does NOT keep me logged in to Verizon webmail account even though I repeatedly click to keep me logged in. It logs me out BOTH if I quit that Firefox session and restart later --AND-- if that Firefox is left running and the webmail browser window/tab is "inactive" for a period of time then I go back to it. This behavior did NOT occur in previous version of FF. This behavior also does NOT occur under these circumstances when using Safari browser. ... I have read posts & replies by others experiencing this same or similar problem behaviors. I DID try :

 - clearing cache, 
 - deleting all Verizon cookies for possible corruptions,  
 - checking Privacy Settings,  being sure to use "Custom Settings"  &  NOT using Private Browsing (see screen shot)
 - writing exception for cookies to verizon.com &  webmail.verizon.com

... Don't know what else to do. Curious that this does NOT seem affect *most* other sites (that I've noted)

  AND that it did NOT occur with earlier version of Firefox  nor with other browsers.

...

Asked by SSStrippoli 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox won't submit a form, but other websites do

I have a form which submits in all cases in all browsers except Firefox. In some cases, the form will submit, but we are hitting an edge case where the form does not subm… (read more)

I have a form which submits in all cases in all browsers except Firefox. In some cases, the form will submit, but we are hitting an edge case where the form does not submit. FF isn't recognizing the submit action for some reason. The exact same steps work in other browsers (Chrome, Safari and IE).

My form has a "please wait..." loading indicator that correctly launches, but no network traffic is happening while this spins. It essentially hangs the page, since to the user it appears that it's being processed, but nothing was ever submitted to be processed.

Is there a known issue that a workaround exists for, or is this a new issue?

I'm running version 42.0 on a Mac; OS El Capitan. I ran through the troubleshooting steps prior to making this post; Safe Mode, disabled Plug-Ins, Signed out of my sync account, re-installed FF. Nothing made a difference.

Asked by nicole.farmer 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Is the notice that I keep getting about a new Firefox patch for real or is it malware?

I keep getting a message that I need a security patch - the logo on the message looks like Firefox, but when the file shows up, (in the box which asks me if I want to sav… (read more)

I keep getting a message that I need a security patch - the logo on the message looks like Firefox, but when the file shows up, (in the box which asks me if I want to save or run the download), it doesn't appear to be from Mozilla. It's always from some long web address that ends in filipinokisses.net or mychicken.com. When I check out the full addresses at Scam Advisor, I get a warning, but when I just put in the end of the address (like filipinokisses.net) it tells me it's okay. Usually, when I get notices of available updates and patches from providers, I go to the official website and get it directly there, rather than clicking on some pop-up, but I'm not finding anything about a patch at the mozilla website - nothing about a patch, but no warnings about a fake patch either, so I don't know what to think.

Asked by usernamepatch 5 years ago

Last reply by cor-el 5 years ago

  • Archived

DRM Error on some websites

Hey Guys & Gals, I have been getting a drm error on some websites but have ignored issue till now. The error says "the audio or video on this page requires DRM softwa… (read more)

Hey Guys & Gals,

I have been getting a drm error on some websites but have ignored issue till now. The error says "the audio or video on this page requires DRM software that firefox does not support" I clicked learn more and did as it instructed but it still does not work.

The site I am currently getting error on are www.stanleytools.com & www.stanleytools.ca I dont get any sound. I even installed the k-lite mega pack hoping that this error/issue would work then but it is still not working.

How do I get the audio to work on those sites as well as other ones? (don't remember names of other sites as they were long time ago.)

Anyone have any ideas on how to fix?

Thanks in advance Gren

Asked by Grendor 5 years ago

Last reply by cor-el 5 years ago

  • Archived

why can't I access my add-ons

When I click the add-on button Firefox opens on a blank page with my add-on links on the left hand side. It opens selecting 'get add-ons' and all that shows is a box sayi… (read more)

When I click the add-on button Firefox opens on a blank page with my add-on links on the left hand side. It opens selecting 'get add-ons' and all that shows is a box saying 'loading' and the rotating icon. They never load. Going down the links the next is 'extensions' resulting in a blank page and nothing else. Next is appearance where it show's a default and 3 other inactive links. Finally plugins where nothing seems wrong. All there as I remember. Some of my extensions seem to be working properly but others don;t How can I access these extensions and how do I get onto the add-on page?

Asked by Dexawrek 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

The Options window opens in a TAB now in v.42.0 , not in a window (Tools / Options from Menu) and toggling browser.preferences.inContent to false doesn't help.

The Options window opens in a TAB now in v.42.0 , not in a window (Tools / Options from Menu) and toggling browser.preferences.inContent to false doesn't help, because th… (read more)

The Options window opens in a TAB now in v.42.0 , not in a window (Tools / Options from Menu) and toggling browser.preferences.inContent to false doesn't help, because this preferences change option was dropped in v.42.0 , but are there any other ways to return 'Options' window instead of appearing it in the new tab <--- this makes it much less comfortable to use 'Options'...

Asked by interlocutor 5 years ago

Last reply by --Cujo-- 5 years ago

  • Archived

Clear Recent History won't close

After the last update, when I use Clear Recent History, the window never closes automatically, but seems to clear everything properly. Anyone else having the same problem… (read more)

After the last update, when I use Clear Recent History, the window never closes automatically, but seems to clear everything properly. Anyone else having the same problem?

Asked by dahltor 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I can click on save passwords in the security page

I cleared cookies and history. Now my usual sites will not save user ID. I go into Security on Mozilla and the box to click save Passwords is not available. I cannot c… (read more)

I cleared cookies and history. Now my usual sites will not save user ID. I go into Security on Mozilla and the box to click save Passwords is not available. I cannot click on it.

Asked by Lindasusan 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox asking for addon install on every startup

Probably after updating to 42.0 (or about that time I think) version of Firefox, on every startup of firefox, it keeps me asking for every add-on, if I want to install it… (read more)

Probably after updating to 42.0 (or about that time I think) version of Firefox, on every startup of firefox, it keeps me asking for every add-on, if I want to install it. What I found out, it could be related with Extension signing, but the config setting to disable this "feature" - xpinstall.signatures.required is set to "false". It's pretty annoying to enable every single one addons, so is there anything I can do with that?

Addons: Adblock Plus Firebug Avast Online Security

Asked by Crooker 5 years ago

Last reply by cor-el 5 years ago

  • Archived

places.sqlite-shm suspicious file detected by Hitman Pro

Hi I am currently using Mozilla Firefox version 42.0 and as I do a virus scan with Hitman Pro it detects that the places.sqlite-shm is detecting as a suspicious file. C… (read more)

Hi

I am currently using Mozilla Firefox version 42.0 and as I do a virus scan with Hitman Pro it detects that the places.sqlite-shm is detecting as a suspicious file.

Could the Mozilla team please do a check on this.

And what extra steps should I do?

Asked by mrusli 5 years ago

Last reply by ideato 5 years ago

  • Archived

The icon for muting a tab does not appear. How can I make it show?

After the latest update, the icons to mute a tab appeared. I greatly liked that. But suddenly, they disappeared again, today. I already checked the about:config entry; it… (read more)

After the latest update, the icons to mute a tab appeared. I greatly liked that. But suddenly, they disappeared again, today.

I already checked the about:config entry; it is set to true.

How can I get it back? Thanks, Jos

Asked by joshoutenbos 5 years ago

Last reply by AliceWyman 5 years ago