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  • Archived

my homepage always revert back to "istartsurf", need help

Hi, My homepage always revert back to istartsurf page, i already tried alot of methods and still can't change my homepage. I already delete all the istartsurf files and c… (read more)

Hi,

My homepage always revert back to istartsurf page, i already tried alot of methods and still can't change my homepage. I already delete all the istartsurf files and content from my desktop pc, also delete the files in regedit and use few of the anti-malware program like adwcleaner, malwarebytes anti-malware, advancesystem care and etc, but the homepage still stay as istartsurf. I also try change the option in firefox, like change the homepage to yahoo or google, after i change the homepage to yahoo.com and i click the new tab and click home, it show the yahoo.com website as my homepage but when i exit the firefox and open again, the homepage will revert back to istartsurf page...

Please help me, really need advice here. Thank you :)

Asked by kuyon 6 years ago

Last reply by jscher2000 5 years ago

  • Archived

New issue with Saved Password Editor

FF 41.0.2/Windows 7 on laptop. Use Saved Password Editor 2.9.4 I may be okay, but I ask that you tell me if I am and walk me through the steps like I am a slow child (pl… (read more)

FF 41.0.2/Windows 7 on laptop. Use Saved Password Editor 2.9.4

I may be okay, but I ask that you tell me if I am and walk me through the steps like I am a slow child (please).

I restored computer with Image, so all my passwords reverted to my old ones. I have backups on hard drive and thumb with login.jsons and key3.db from last week (those would be newly configured). What I think I can do and what I can do are a little unclear. I would, though, like to merge the two lists.

 Not a new profile, but to use the passwords I spent a week changing and keep the hundreds of others I haven't gotten around to changing yet (and will not have to, now).

I think those files are write only - why can't I read them? I think I can move them from old profile to new - or vice versa - but as you can read from my info, I am unclear what to do.

Can the files be opened so I can just copy?

(As suggested, I backed up passwords using FEBE - thanks!)

Thank you.

Asked by CiaoBella1 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Is there any way to disable the Quick Find hotkey in Firefox? Or, is there a way to change the hotkey?

In Firefox, when I tap "/" it starts a quick search. I love the feature...but I don't love the hotkey (I use that key far too often in regular typing/programming). I saw … (read more)

In Firefox, when I tap "/" it starts a quick search. I love the feature...but I don't love the hotkey (I use that key far too often in regular typing/programming).

I saw this question: https://support.mozilla.org/en-US/questions/1052131

But the solution doesn't work for me. Is there a current way to disable or change the hotkey?

I am running Firefox 41.0.2 on Ubuntu 14.04

Asked by Alex K 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

How do I turn off the new tiles and open my homepage on new tabs instead.

I used to be able to go to about:config to setup my homepage to show in each new tab. I think this really should just be a checkbox somewhere as it seems like a behavior… (read more)

I used to be able to go to about:config to setup my homepage to show in each new tab. I think this really should just be a checkbox somewhere as it seems like a behavior most would expect. The new tiles may be great for some, but I am really not interested. I want my homepage back. I have the option to turn the tiles off, but not to setup my homepage to load. The about:config settings are there, but being ignored. Please correct this soon. I love the mozilla browser. I would like to continue using it.

Asked by RyanR 6 years ago

Last reply by cor-el 6 years ago

  • Archived

How do I stop videos from automatically running? I used to be able to have Flash ask before running videos so I could control what ran.

It seems that you have added the ability to run videos in Firefox but have now prevented users from selecting which they want to run like you could do with the Flash add-… (read more)

It seems that you have added the ability to run videos in Firefox but have now prevented users from selecting which they want to run like you could do with the Flash add-in with the ask-to-activate option. How can I stop video from automatically playing when I go to a web page?

Asked by Martymoz 6 years ago

Last reply by sideburns 5 years ago

  • Archived

Trouble restoring passwords on new hard drive

Hard drive crashed due to multiple power outages & a brownout, and just had a new one (solid state) installed. They got Firefox installed, and my bookmarks in place… (read more)

Hard drive crashed due to multiple power outages & a brownout, and just had a new one (solid state) installed.

They got Firefox installed, and my bookmarks in place (it appears), but none of my saved passwords are there.

They did a copy of all my old hard drive's data to the new drive (and a backup on a small solid state drive), but I haven't been able to find a way to get Firefox to locate & use them. It is saving new ones I create, but the old ones (probably a hundred or more) aren't there.

I'm not very computer savvy, so if anyone has a simple, step-by-step method of doing this, I'd REALLY appreciate it!

I'm on Win10 (upgraded from Win7 Home Premium a couple of months ago), and the latest version of Firefox.

Asked by zetec7 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Yahoo keeps sneaking back as my browser, although it's been eliminated. How do I get rid of it forever in favor of Google?

My computer indicate that only Google and McAfee Secure are search options. But when I type an address into the website space, a green plus sign appears in the search b… (read more)

My computer indicate that only Google and McAfee Secure are search options. But when I type an address into the website space, a green plus sign appears in the search bar and then the search engine being used is Yahoo,, not Google. I have used a website to remove the Yahoo search engine, and I cannot find any evidence of Yahoo on the computer (but I'm not very computer literate). Help!!!

Asked by baryou102 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I am being blocked from a website from something called WatchGuard

I have a site that I used to go to, but now when I try to connect, I get blocked by something called Watchguard. I can get on the site on my other computer using Internet… (read more)

I have a site that I used to go to, but now when I try to connect, I get blocked by something called Watchguard. I can get on the site on my other computer using Internet Explorer, but not with Firefox. What is the problem? Thank you, Ron.

Asked by cigarman6969 5 years ago

Last reply by cor-el 5 years ago

  • Archived

When opening Firefox, it won't go to my homepage, instead it goes to a different page, why?

I don't know what happened, but yesterday when I opened Firefox, instead of going to my homepage (Google). It went to a news page that said Apple was desperate and was gi… (read more)

I don't know what happened, but yesterday when I opened Firefox, instead of going to my homepage (Google). It went to a news page that said Apple was desperate and was giving away iPads for $1. Then I closed it and reopened Firefox and I got a web page that was Firefox asking me to do a survey to win a free iPad. And this morning when I opened it, it went to: http://play-bar.net/landing/?l=3 and another page telling me to update my Adobe...

What can I do? My homepage is set to Google, but I don't understand why it won't go to Google. I have no add-ons or extensions, or any program...

Asked by MissLeFright 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Why is firefox crashing more since the newest update?

I was having crashing issues with the update before the newest one, but since the new update I have MORE crashes. In fact it crashed while I wrote the first sentence and … (read more)

I was having crashing issues with the update before the newest one, but since the new update I have MORE crashes. In fact it crashed while I wrote the first sentence and had to use the task manager to shutdown FF so I could restart. It seems the plugin container is to blame. I've updated flash and turned off the protected mode, but it doesn't help. I get these messages from windows:

A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangXProcB1
 Application Name:	firefox.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb5aff
 Hang Signature:	f8be
 Hang Type:	32
 Waiting on Application Name:	plugin-container.exe
 Waiting on Application Version:	41.0.0.5738
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	f8bea7be70f4a87378fc48b9e93c7baf
 Additional Hang Signature 2:	a2f4
 Additional Hang Signature 3:	a2f412d8809fbec577aea33f5d807b4e
 Additional Hang Signature 4:	f8be
 Additional Hang Signature 5:	f8bea7be70f4a87378fc48b9e93c7baf
 Additional Hang Signature 6:	a2f4
 Additional Hang Signature 7:	a2f412d8809fbec577aea33f5d807b4e

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb7072
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.0.5738
 Fault Module Timestamp:	55fb5afb
 Exception Code:	80000003
 Exception Offset:	0000ec7e
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I hope the above will help with this issues. Very frustrating!

Asked by MF9000 6 years ago

Last reply by AliceWyman 6 years ago

  • Archived

Firefox does not open .html files while running, but...

...it opens .html files when it's not running. 1. .html files are set to default to be opened by Firefox. 2. Click on any .html file (or a link in Thunderbird or any othe… (read more)

...it opens .html files when it's not running.

1. .html files are set to default to be opened by Firefox. 2. Click on any .html file (or a link in Thunderbird or any other program) and nothing happens. 3. Nothing happens if Firefox is running for first time since computer was started and user logged in. 4. If you close Firefox or restart it via console, then it all starts working and opens .html with no problem. 5. What is this magic and why do I need to keep restarting Firefox each time to fix this? 6. Firefox is clean installed. I did try safe boot with no addons.

Asked by rhazor 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Cannot make certain website stop refreshing despite setting "Warn me when websites try to redirect or reload the page"

I have set the browser to warn before allowing a reload or refresh. However, this does not stop some web sites from automatically reloading the page. Example is any page … (read more)

I have set the browser to warn before allowing a reload or refresh. However, this does not stop some web sites from automatically reloading the page. Example is any page on http://www.foxnews.com The pages reload with no warning and take you back to the top, regardless of where you are.

I repeat. The advanced setting is checked yes.

Version 41.0, but has been happening now through the entire 40 series.

Asked by Andylit 6 years ago

Last reply by cor-el 5 years ago

  • Archived

My computer crashed I had a mozy back but I can't find my bookmarks?

My computer crashed and I had mozy that saves my files daily. I also got a back up recovery copy but I can't seem to find my bookmarks? Can someone please help me? … (read more)

My computer crashed and I had mozy that saves my files daily. I also got a back up recovery copy but I can't seem to find my bookmarks? Can someone please help me?

Asked by greenwood24 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox / Flash Player Cannot Access My Webcam / Audio

Operating System : Windows 10 Browser : Firefox 41.0.1 + Chrome Flash Player NPAPI Plug-in Version : 19.0.0.185 When I try streaming on younow.com on Firefox, I get asked… (read more)

Operating System : Windows 10 Browser : Firefox 41.0.1 + Chrome Flash Player NPAPI Plug-in Version : 19.0.0.185

When I try streaming on younow.com on Firefox, I get asked if I want Firefox to remember my desired webcam and microphone, but after choosing 'Share Selected Devices' (see attached screenshot) the streaming screen stays black and still no audio...I have tried a clean install of FireFox, my webcam and Flash Player, still does not work. When I try streaming on younow,com on Chrome, I get asked if I want Flash Player to remember my desired webcam and microphone with no problem after I select 'allow'

I would like to stick with Firefox, but it is a shame I cannot stream on YouNow because of possible FireFox problems. Why is this and what can be do to fix this?

Asked by 1988nj 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox stops responding when attempting to download any kind of file.

Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021 When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressin… (read more)

Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021

When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressing the Save button. This does not happen in any other folder.

Things I've tried to remedy the situation (to no avail):

Disabling Hardware Acceleration, Disabling all plugins, Running Firefox in Safe Mode, Refreshing Firefox, Downgrading to version 39, Downgrading to version 35 (the last version that worked flawlessly, but doesn't anymore), Upgrading to the latest Nightly build, Installing the latest Windows Updates, Installing the latest graphics drivers, Following all the steps on this page: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes

What can be done to remedy the situation (short of reinstalling Firefox from scratch)? I don't want to have to go back to Chrome!

Asked by Psythik 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Cannot play flash based videos after updating to java 8 update 65

I updated to the latest version of java a few days ago and now I can't watch any videos that use flash based players, like the ones on twitch.tv. I've tried reinstalling … (read more)

I updated to the latest version of java a few days ago and now I can't watch any videos that use flash based players, like the ones on twitch.tv. I've tried reinstalling firefox and completely removing and reinstalling java but that didn't help.

I know mozilla feels java is vulnerable, and it probably is, but I'm going to watch the videos I want to watch regardless of what they think and making me switch browsers to do it is just going to annoy me, not save me from security risks.

Asked by ChinaRep 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Unable to Paste Content in Gmail Using Firefox

Hi This is a follow up to the issue described in this previous article: https://support.mozilla.org/en-US/questions/1041949 I am having the same issue with the copy and p… (read more)

Hi This is a follow up to the issue described in this previous article: https://support.mozilla.org/en-US/questions/1041949

I am having the same issue with the copy and paste function while in gmail. When I copy and paste formatted text from an email within gmail to a new email that I a writing, the formatting is lost. I have noticed this occurring since the firefox 36 and above upgrades. I have therefore been using FF 35 as this version allows the copy and paste in Gmail for formatted content. As you will see from my images, the format of the copied content is not preserved. Please assist

Asked by kmit028 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

My crashes for the past several days

bp-698a2906-5660-47f3-8120-1436cede0bd9 10/27/2015 9:18 PM bp-01918d35-d811-4417-9ec7-cbae29d7453c 10/27/2015 7:23 PM bp-3ef8d788-c9bc-4d66-ab7b-9120866e10c3 10/27/2015 3… (read more)

bp-698a2906-5660-47f3-8120-1436cede0bd9 10/27/2015 9:18 PM bp-01918d35-d811-4417-9ec7-cbae29d7453c 10/27/2015 7:23 PM bp-3ef8d788-c9bc-4d66-ab7b-9120866e10c3 10/27/2015 3:41 PM bp-d0d05db3-6dfa-4b07-949f-ba939bd9b04b 10/26/2015 9:00 AM bp-0add5915-bdfb-4688-8864-05cffb448b3b 10/26/2015 8:56 AM bp-da39ada0-f347-4f30-8f2c-eb2de6e4f08e 10/26/2015 8:41 AM bp-8ca97751-d9b6-4806-9c26-9316801c6c09 10/25/2015 11:50 PM bp-3b4f7f95-bb67-40b6-b9a0-528218bf6a07 10/25/2015 1:18 PM bp-4a1b85e3-5053-4cfe-b8ea-da5ff7faf402 10/24/2015 11:15 AM bp-3312335c-ab27-4fb7-ba07-aae17d2015c0 10/23/2015 5:35 PM bp-3c0ba335-92ac-4a42-8c65-f7e4007f8bf2 10/23/2015 11:33 AM bp-428634a8-0345-4dbd-b49e-f28cc5085702 10/22/2015 8:05 PM bp-3282b0c0-8f8d-481e-8b27-661bcf4d5096 10/22/2015 2:39 PM bp-8bd94e63-28a4-41ed-9696-eaf942e3ca72 10/22/2015 2:37 PM bp-1bd2acfa-c948-4873-bdfb-bd109ab2b01d 10/22/2015 1:19 PM bp-dbc102c5-92cc-4cdf-afd3-1759075ce0b4 10/22/2015 12:55 AM bp-9e952e3e-e365-443e-82a5-cbfa19006457 10/21/2015 9:58 PM bp-42a3be93-b378-45d9-b94a-afb81885143c 10/21/2015 8:35 PM bp-e60e4ecd-0a78-4b81-9fd2-3a6c9a8cbfa6 10/21/2015 8:43 AM bp-91642093-198a-45d9-ab6f-e5729c333fa5 10/20/2015 1:14 PM bp-ea2a2e88-c791-442a-bf8f-cf8c0e8a4fe2 10/19/2015 9:11 PM bp-fbdcbb5c-4050-4e60-9fb6-ff338417f585 10/19/2015 11:34 AM bp-306f2ed1-4c47-48f4-9035-b9bc9bbd470a 10/18/2015 8:11 AM bp-94a2021a-3cf2-4b23-81bb-5e3623189f9a 10/16/2015 1:23 PM bp-0a5ba069-a418-4ae0-87a9-59f08057cba9 10/16/2015 10:42 AM bp-43024334-0a63-49e7-8567-00e0527e1f6e 10/15/2015 3:49 PM bp-1680d908-52ac-4232-9345-bb0f32dddf25 10/15/2015 3:38 PM bp-1b31d638-934b-4cbf-a950-b5fa6414321c 10/15/2015 12:16 PM bp-c4d83f54-9f4d-4bc8-9b16-a134fa67750e 10/15/2015 1:24 AM bp-99a12b9b-6cb4-4247-91a5-572235b862d9 10/14/2015 10:32 PM bp-fa4ed312-f759-4beb-8723-dc4590e55c6a 10/14/2015 9:27 AM bp-44373e95-212e-4c34-98b7-e9b4fbc406b9 10/13/2015 8:25 PM


These crashes have been occuring several times a day. :( Like last time, these were all caused by the fact that I had deleted several critical stability plugins the year before. I can reinstall them, but there's one problem. I don't remember their names.

Asked by AngieYaz 5 years ago

Last reply by FredMcD 5 years ago