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Flash crashes every single time after going to Windows 10. Help

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and al… (read more)

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

Asked by RexIC 5 years ago

Answered by RexIC 5 years ago

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Firefox library - keyword column missing.

In Firefox "library" i cannot see or choose a "keyword" column. I was able to see keyword column just a few days ago and searching suggests there should be one but i can… (read more)

In Firefox "library" i cannot see or choose a "keyword" column. I was able to see keyword column just a few days ago and searching suggests there should be one but i can no longer find/see it. I recently upgraded to FF 40.0.2 but i'm not sure if that's connected or not.

Asked by zzdave13 5 years ago

Last reply by zzdave13 5 years ago

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Google Maps display turns black.

This has been a problem in the past, about a year ago, and had been fixed, but it is happening again, so I thought I would restart the thread on it. After initially disp… (read more)

This has been a problem in the past, about a year ago, and had been fixed, but it is happening again, so I thought I would restart the thread on it. After initially displaying Google Maps correctly, the display turns completely black, except for the navigation buttons and map data copyright information. Using the suggestions in this article, I found disabling the hardware acceleration in Firefox, and/or clearing the cache, cures the issue for now. https://support.mozilla.org/en-US/questions/995980. Note that I have had the same graphics card in this PC since before this problem started, and had no trouble with Firefox. The problem started with Firefox 40.0, and it just updated to 40.0.2, but the problem is still there. I am leaving the hardware acceleration disabled for now, but will try it again after future updates.

Asked by jcholcomb 5 years ago

Last reply by jcholcomb 5 years ago

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Drop-down menu cannot be selected by mouse-clicking

Just updated to 40.0.2 in our office and all machines cannot select from drop down boxes. Clicking the box activates the drop down, but the selection will not select Than… (read more)

Just updated to 40.0.2 in our office and all machines cannot select from drop down boxes. Clicking the box activates the drop down, but the selection will not select

Thanks for your help.

Asked by zero-one 5 years ago

Last reply by jscher2000 5 years ago

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Firefox 40 and Windows 10 File Browser Inconsistency?

Having upgraded to the latest Firefox (v40.0.2 as of this writing), and having upgraded to Windows 10 a week or so ago, I'm finding a curious inconsistency with Firefox v… (read more)

Having upgraded to the latest Firefox (v40.0.2 as of this writing), and having upgraded to Windows 10 a week or so ago, I'm finding a curious inconsistency with Firefox vs other applications when it comes to the file browser. In my other apps and browsers, when I--for example-- right-click to save an image and the file browser comes up, ALL of my current Quick Access list displays.

However, in Firefox, specific ones go AWOL. As an example, I have "Recent Items" added *back* into my Quick Access list (Microsoft, really?!) and in other apps and browsers, my shortlink is present for me to select. This is NOT the case with Firefox, however. It's nowhere to be found, indicating a remaining incompatibility with Firefox for Windows 10 users.

Any suggestions, or is this a bug that will be corrected in an upcoming release?

Thanks, in advance! Timothy Kline

Asked by envisionocity 5 years ago

Last reply by envisionocity 5 years ago

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Several extensions that I need are gone from my toolbar after the lastest firefox update. I need them back.

Extensions show browsing protection not verified. If I wanted these extensions gone I would have deleted/disabled them myself. How do I get them back? Do I need to reset … (read more)

Extensions show browsing protection not verified. If I wanted these extensions gone I would have deleted/disabled them myself. How do I get them back? Do I need to reset Firefox to older version?

Asked by kimzkyle 5 years ago

Last reply by kimzkyle 5 years ago

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How do I remove from the bottom 1/4 of the page a blank space? I'm not sure why this started occuring but it happens on every page.

I've attached an image that highlights the area where this "blank space" appears. I've just uninstalled and reinstalled Firefox but the issue still appears. I've tried lo… (read more)

I've attached an image that highlights the area where this "blank space" appears. I've just uninstalled and reinstalled Firefox but the issue still appears. I've tried looking at all the settings to see if there is something amiss, but I can't detect anything.

Any suggestions on the fix would be extremely helpful.

Thanks

Asked by clraney74 5 years ago

Last reply by Scribe 5 years ago

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I paid $28.50 for Video DownloadHelper's Converter, but doesn't work

Even after I paid and got a screen stating my license key, telling me that an email had been sent to me and the license had been automatically installed, Video DownloadHe… (read more)

Even after I paid and got a screen stating my license key, telling me that an email had been sent to me and the license had been automatically installed, Video DownloadHelper still says I need the converter. Even after restarting Firefox and rebooting...

Asked by RCthelabtech 5 years ago

Last reply by James 5 years ago

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I have been having one crash after another. How do I post crash reports to show what is going on?

Firefox crashes on the average every 45 minutes to an hour that I am using it. I get about 8 crashes a day. How do I make these visible so that others can see the reports… (read more)

Firefox crashes on the average every 45 minutes to an hour that I am using it. I get about 8 crashes a day. How do I make these visible so that others can see the reports and maybe help to decipher them?

Asked by JerryHks 5 years ago

Last reply by the-edmeister 5 years ago

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can't log in

Having trouble logging into my firefox account to ask a question. Since the change to Firefox 40, I can't load Farmville2 on Firefox. I can open my inbox and answer reque… (read more)

Having trouble logging into my firefox account to ask a question. Since the change to Firefox 40, I can't load Farmville2 on Firefox. I can open my inbox and answer requests but I have to use chrome to play, but I would prefer to use Firefox.Also I was asked to take a Firefox survey but when I was done and hit submit...it wouldn't submit....another survey today asked if I was happy with Firefox, when I said no, it didn't even ask why (I was hoping to contact someone to fix the problems with zynga), just closed the survey.  ???? I have tried to find a contact us button, but just keep getting redirected to other places. I hope someone can help me with this problem

I just refreshed and nothing has changed so far.

Thanks Peggy

Asked by PeggyHobbs 5 years ago

Answered by jscher2000 5 years ago

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Why are fonts not displaying correctly after upgrading to Firefox 40 (on Windows 7)?

Hi, after (auto-)upgrading to Firefox 40 (on Windows 7, 64-bit), I notice that various fonts look different...in fact they look much worse. For example, button text using… (read more)

Hi, after (auto-)upgrading to Firefox 40 (on Windows 7, 64-bit), I notice that various fonts look different...in fact they look much worse. For example, button text using the Open Sans font looked great in all versions prior to FF 40, yet they now look thin and wispy starting with FF 40. What did you change and why? Is this a known bug? Can you please go back to the previous font rendering? (See uploaded before/after screen shot.)

NOTE: Unfortunately, my 6KB png file is not uploading properly (and I tried uploading it twice)!

Thank you, Marc

Asked by marcd 5 years ago

Last reply by jscher2000 5 years ago

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Why doesn't Firefox load Facebook since the Windows 10 update?

I updated to Windows 10 and now with Firefox, Facebook doesn't load. It's not the end of the world, but I do use FB for business networking. I get a white page with a l… (read more)

I updated to Windows 10 and now with Firefox, Facebook doesn't load. It's not the end of the world, but I do use FB for business networking. I get a white page with a list of FB links, none of which work. No error message, it just acts like I didn't click on anything.

Asked by angelam68 5 years ago

Last reply by jscher2000 5 years ago

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'Bookmark All Tabs' no longer functions.

RIght-clicking on a tab and selecting "Bookmark All Tabs..." no longer adds all tabs in a given window to my bookmarks. instead, it creates an empty folder called "[New F… (read more)

RIght-clicking on a tab and selecting "Bookmark All Tabs..." no longer adds all tabs in a given window to my bookmarks. instead, it creates an empty folder called "[New Folder]" under "Bookmarks Menu".

I was previously FIrefox Version 39.something.something. There is a "Location" field in the "New Bookmarks" popup that I don't recognize; I assume it is part of the 40.0.2 update.

Asked by S7evyn 5 years ago

Answered by jscher2000 5 years ago

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The EXIT Tab has disappeared from the upper right of my screeen.

I also can't go full screen,. None of the screen options including EXIT are available on the right upper screen. I love this product. How do I get it back? Thanks John … (read more)

I also can't go full screen,. None of the screen options including EXIT are available on the right upper screen.

I love this product. How do I get it back? Thanks

John

Asked by ManMountain1 5 years ago

Answered by cor-el 5 years ago

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Cannot set Firefox as the default browser in Windows 10

I have recently upgraded my Windows 7 Pro to Windows 10 and basically everything seems to be working fine. Except for the fact that Win10 won't get Firefox as the default… (read more)

I have recently upgraded my Windows 7 Pro to Windows 10 and basically everything seems to be working fine. Except for the fact that Win10 won't get Firefox as the default browser in the system... It started when I noticed that nothing happens when I click on links in email messages on Outlook. After I checked a few things, I also got to change the defualt browser to Chrome and the links worked. That's when I realized that there is something wrong with Firefox on Win10 in this matter.

I have tried everything that has to do with setting Firefox as the default browser in the system, including going through the Settings of Windows, going through the Settings of Firefox, setting default files and protocols in the system, but nothing helps except for re-installing Firefox. If doing that once would have solved the issue once and for all, I would have settled for that of course, but that's the "solution" after EVERY reboot of the OS!

Asked by TheCuBeMan 5 years ago

Last reply by TheCuBeMan 5 years ago

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I can no longer save any new bookmarks after updating to Firefox 40.0.2. I have more than 1000 bookmarks and also use xMarks.

I can no longer save any new bookmarks after updating to Firefox 40.0.2. I have more than 1000 bookmarks and also use xMarks. I tried deleting 5 bookmarks, and saving a… (read more)

I can no longer save any new bookmarks after updating to Firefox 40.0.2. I have more than 1000 bookmarks and also use xMarks. I tried deleting 5 bookmarks, and saving a new bookmark, but it doesn't work. When I click the bookmark star, the star jumps into the bookmark folder, but doesn't save, and it doesn't offer me the option of filing it in the right subfolder, and the star is unfilled (it should be a filled star when the the website is bookmarked)

Asked by MichaelDGu 5 years ago

Answered by MichaelDGu 5 years ago