Showing questions tagged: Show all questions
  • Archived

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date.

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did … (read more)

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did not solve the problem. Any other suggestions or is this the plug-ins checker not taking my Firefox Mac version into account? Is Windows still the only Reader version that has actually updated?

Asked by saneman 6 years ago

Last reply by cor-el 6 years ago

  • Archived

untrusted connection for google

This Connection is Untrusted You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure. Normally, when you try t… (read more)

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.


I have tried all the steps listed on the site but i still get this message. I have recently updated to windows 10. would this cause this problem?

Asked by babs7879 6 years ago

Last reply by philipp 6 years ago

  • Archived

in Bookmarks: Show all Bookmarks, I cannot make a new bookmark folder. How?

I cannot find a way to make a new folder for categorizing my bookmarks. There was a way, I know. I have done it in the past, but something is either different or I just h… (read more)

I cannot find a way to make a new folder for categorizing my bookmarks. There was a way, I know. I have done it in the past, but something is either different or I just haven't found my way again now.

Asked by aastajohansson 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox version 40 release breaks HP Simplepass

After upgrading to version 40 this morning, HP simple pass is broken yet again. I tried the usual, uninstall and reinstall of both applications. The add-on is marked al… (read more)

After upgrading to version 40 this morning, HP simple pass is broken yet again. I tried the usual, uninstall and reinstall of both applications. The add-on is marked always activate. Still works in OS and IE. It also worked again when I downgraded to v 39.

Asked by stephensrob1 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crashes on startup

Crash ID: bp-fb3f255c-59d4-491b-a567-2c54e2150812 Crashes straight to Mozilla Crash Reporter even in Safe Mode and after a reboot. It had been working fine until I closed… (read more)

Crash ID: bp-fb3f255c-59d4-491b-a567-2c54e2150812

Crashes straight to Mozilla Crash Reporter even in Safe Mode and after a reboot. It had been working fine until I closed Firefox down this morning (with about 4 tabs open?) and then re-opened it a few seconds later.

Asked by caketango 6 years ago

Last reply by philipp 6 years ago

  • Archived

How do I undo the"always save pdf" and return to "open pdf"

I clicked the box to have Mozilla always save an adobe pdf rather than ask me each time - is there a way to get back to the asking if I just want to open it and not alway… (read more)

I clicked the box to have Mozilla always save an adobe pdf rather than ask me each time - is there a way to get back to the asking if I just want to open it and not always save it?

Asked by suzhillman 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Where is the gear button?

I want to opt out of receiving "suggested sites" when I open a new tab. According to the pop-up that presented when I opened a new tab on my new computer, I must click … (read more)

I want to opt out of receiving "suggested sites" when I open a new tab. According to the pop-up that presented when I opened a new tab on my new computer, I must click the gear button to access the option to turn off this so-called service. Where is it, since it's not under the menu icon? It shouldn't be this difficult. It makes me suspect you are intentionally making it hard to opt out of this intrusion. Please clarify. Thanks.

Asked by krhoda 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

How to add an open URL to the favorites bar?

How to add an open URL to the favorites bar? Internet Explorer has a yellow star button to do this, but I see nothing like it that works on Mozilla. Would appreciate your… (read more)

How to add an open URL to the favorites bar? Internet Explorer has a yellow star button to do this, but I see nothing like it that works on Mozilla. Would appreciate your reply. Thank you.

Asked by Pinya 6 years ago

Last reply by cor-el 6 years ago

  • Archived

People in Outlook Web - Won't Show Numbers

In outlook web, in the people tab, i cant see any phone number in my contacts. This only occur in Firefox. In Microsoft Edge and internet explorer the numbers appear. … (read more)

In outlook web, in the people tab, i cant see any phone number in my contacts. This only occur in Firefox. In Microsoft Edge and internet explorer the numbers appear.

Asked by vmocho 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

How can I block unwanted sites that intrude when I am browsing

This problem began about two weeks ago when I was browsing a site called 'Life Harmonized'. Unwanted ads began invading the page I was browsing; eventually I was being in… (read more)

This problem began about two weeks ago when I was browsing a site called 'Life Harmonized'. Unwanted ads began invading the page I was browsing; eventually I was being invaded by porn sites. These 'invasions' began occurring on every site I browsed.This is very disturbing. How can I stop this? My desktop is protected by Avira Antivirus Pro: I ran a scan but no viruses were detected.

Asked by hermionewill 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Many secure sites fail to load when behind firewall with IPS.

In our organization we are using a firewall which has an Intrusion Prevention System. The IPS has a certificate which must be imported into the browsers to be able to loa… (read more)

In our organization we are using a firewall which has an Intrusion Prevention System. The IPS has a certificate which must be imported into the browsers to be able to load SSL websites. This allows the IPS to inspect the contents of secure packets for any malware or viruses. The problem is this isn't working very well with Firefox. Most secure sites bring up one of the following errors:

Secure Connection Failed The connection to <website> was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

OR

Secure Connection Failed An error occurred during a connection to <website>. SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Does anyone have any suggestions on how to get Firefox to work in this environment?

Asked by Chris_00 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Video plays with a green screen only in FireFox

When I go to my WWE Network account, network.wwe.com it plays a green screen now. It randomly froze on Friday night after working perfectly and I refreshed and now it pla… (read more)

When I go to my WWE Network account, network.wwe.com it plays a green screen now. It randomly froze on Friday night after working perfectly and I refreshed and now it plays a green screen. I have done all the tips from FireFox support of unchecking hardware acceleration, all it does is lag the video and sound doesn't match up. I have made sure all of my drivers are up to date. The website and video plays in other browsers like IE and Edge but not FireFox all of a sudden. It's only on this website, too. Facebook, Twitter, YouTube, Vimeo and Daily Motion etc all play videos with no issues. Please help me fix this issue. I believe it is FireFox.

Asked by imtotallyamanda 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

I use google to search and it gives me results but clicking on the results, firefox could not open the websites, giving white empty page with the "W" logo on it

certain links within the search result could be opened but some couldnt. i checked with other browsers, yes, all search results can be opened. i think the "W" logo on the… (read more)

certain links within the search result could be opened but some couldnt.

i checked with other browsers, yes, all search results can be opened.

i think the "W" logo on the tab caused the problem but i dont know what the hell it is.

  • i already disabled all the addons yet the problem still persisted and i'm using the latest version of firefox.

Asked by salorian 6 years ago

Last reply by cor-el 6 years ago