Showing questions tagged: Show all questions
  • Archived

Firefox freezes and requires forced shutdown multiple times a day

Basically, firefox often will freeze/not respond and requires me to force a shut down just to keep it from freezing up my entire computer. I run lots of tabs every day an… (read more)

Basically, firefox often will freeze/not respond and requires me to force a shut down just to keep it from freezing up my entire computer. I run lots of tabs every day and I use a session manager to help keep on top of them and keep them from getting lost. When my computer was new this was not an issue but in the past few months I've cut down my tabs(less than 80) to try and speed my computer up and it has not worked. In fact, it is actually worse now. Sometimes it even actually crashes and sends a report, but not actually as often as it freezes and needs a forced shut down. I just finished cleaning up my computer(antivirus, malware, CC cleaner, etc.) and it's still freezing up. In fact, I've had to restart firefox three times in the past twenty minutes just to get to the point where I can ask this question. It's very frustrating.

Here are the last ten crash reports: bp-b2d18586-752c-491e-b128-e1c382150719 7/19/2015 10:56 AM bp-7925764c-4906-4093-b643-851d92150719 7/19/2015 10:09 AM bp-72c5f28a-e863-4236-9a3a-36d012150719 7/18/2015 8:18 PM bp-f0d1a8ab-64f0-434b-8639-98ccb2150718 7/18/2015 5:51 PM bp-809a83fe-a0d3-4fea-8f5d-b88c22150718 7/18/2015 5:45 PM bp-8160bab0-efda-4ab1-ae21-2df4c2150718 7/18/2015 5:08 PM bp-0f24531a-012c-44ce-9189-008ae2150718 7/18/2015 11:07 AM bp-b9cedefd-8bdf-474d-8235-964382150716 7/16/2015 5:36 PM bp-12edfcd7-563b-4253-9279-079972150712 7/11/2015 7:29 PM bp-b0745415-ae41-45c3-a717-f57fd2150709

As you can see even the actual recorded crashes happen a lot. I'm not sure what other information to provide, just let me know and I'll get it for you.

Asked by afastmachine 4 years ago

Last reply by cor-el 4 years ago

  • Archived

firefox reports "the certificate is not trusted because the issuer certificate is unknown". SSL cert if from RapidSSL (SHA256), IE doesn't bring up any errors?

Hi all, I'm using Firefox 39.0. When I try to connect to our web site, (which has a RapidSSL certificate installed) it shows the errors; "the certificate is not trusted … (read more)

Hi all, I'm using Firefox 39.0. When I try to connect to our web site, (which has a RapidSSL certificate installed) it shows the errors;

 "the certificate is not trusted because the issuer certificate is unknown"
 "the server might not be sending the appropriate intermediate certificates"
 "An additional root certificate may need to be imported"

If I look at the certificate chain I get the information below; Under the issued by, I have

 RapidSSL SHA256 CA - G3
 GeoTrust Inc.
 <Not Part Of Certificate>

When I go to the site with IE, there is no security warning. Any help with this is greatly appreciated.

Asked by spirh52 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

MF profile is compromised with Redirecting to Advertiser virus

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, cl… (read more)

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, clean .exe from the official MF website. Installed perfectly clean MF (this was literally the first programme I installed on the PC). It was all fine until I logged into my girlfriend's account in order to synchronize the newly installed MF with her profile (bookmarks, history, etc). Then that Redirecting to Advertiser virus came up. Then I reinstalled the Windows again and repeated everything all over again. It happened again on the very same moment - when I logged in her MF account. Which, obviously, means that her account is hacked/has virus. I tried literally everything that I found on the Internet, nothing really helped. I even removed MF + deleted ALL the entries in the Registry which relates to MF. When I did clear instal of MF, I got it again. Which probably means that once I log into the compromised account, the virus goes to the PC somehow (and somewhere).

PLEASE HELP ME GET RID OF THIS THING!!! Thank you very much in advance! :)

Asked by IlkoSarafski 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox crashes

Crash IDs for today: Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717… (read more)

Crash IDs for today:

Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717 Crash ID: bp-5357bb7b-8ead-4d51-a06a-7d5a82150717

FF crashes daily. I followed the procedure from this link (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash).

Asked by NeWtCow 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Facebook videos seem to cause Firefox to lose connection, other browsers work fine.

While on facebook, if I watch one or 4(Random number) videos using facebooks own player, not youtube, or scroll down my frontpage wich usually have a large number of vide… (read more)

While on facebook, if I watch one or 4(Random number) videos using facebooks own player, not youtube, or scroll down my frontpage wich usually have a large number of videos, firefox connection to the net seem to be lost. When this happends, whatever webpage I try to access in Firefox just gets a "Loading" status in the tabs bar.

Only fix so far is to close and relaunch Firefox.

When doing that, I also find that XMark Sync has lost connection and can't sync up.

While this happends, I have tried IE, Chrome and several chat softwares, like Skype, and these function as supposed to. So the issue is somewhere in Firefox.

The reason I point towards Facebook videos(html5?) doing something to Firefox, is that so far this has only happened while on Facebook, and while watching, stopping, switching to HD, skipping forward/back or scrolling past videos on the frontpage(These autostart when they are "front").

This happends at random, but alot, so much I have pretty much stopped scrolling the front page or looked at videos posted on facebook.


I am stumped.

Asked by ralpgalland 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox password manager just stoped responding to my masterpasword .. ?

Dear volunteers,.. y'all do tremendously valuable work ... adding to the wisdom of the cloud/crowd. Many times I solved a problem by just looking for postings of others… (read more)

Dear volunteers,.. y'all do tremendously valuable work ... adding to the wisdom of the cloud/crowd. Many times I solved a problem by just looking for postings of others who had the similar problem, but now I had to become a member of this community to ask about this problem. The only thing I could find that sort of addressed (I think??) my problem was https://bugzilla.mozilla.org/show_bug.cgi?id=499233 But I don't understand that tech-talk.

Anyways ... on July 6 the build in password manager stopped responding to my old and tested master password. The password manager just keeps asking for it... as if my password is wrong - but it is not. I have been using the same password for a few years and never changed it. Prior to this mysterious behaviour I did nothing special to my computer or to Firefox. I'm on Win7 with up to date virus and malware protection.

The thing that makes me think that it is not a question of the wrong password, is that after much fiddling in the section "settings and security" with it's options like resetting, changing, removing or showing passwords ... suddenly my old and trusted master password was accepted again (!) but only in the "change master password" field. So I did change my master password into exactly the same old master password that had worked for the last years. I than closed Firefox ... started it again ... went to a site for which it keeps my password .. entered my (old-new) master password ... and bingo it was again accepted. Joy :) The next day however password manager again refused to cooperate! And now 'it' does not fall any more for the procedure to change the master password. I do know about typo's, and I do sometimes use the copy/paste method from hidden plain text files. When password manager finally accepted my password again ... I did - to be extra certain - a keyboard input in the first field and a copy/paste input in the second field and that was accepted by the password manager. Any one ever heard of such a thing?

Asked by Bert 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Mozilla forum insists that userid/password combination is invalid despite repeated resets

I created a Mozilla Support forum account last night in order to raise an issue. When I try to log in to that account, I am told that my userid and password combination … (read more)

I created a Mozilla Support forum account last night in order to raise an issue. When I try to log in to that account, I am told that my userid and password combination is invalid. I have reset 3 times; each time, the new password is declared invalid. The account email address is the same as for this current account, but with mozilla@ rather than firefox@

Asked by dorien_j 4 years ago

Last reply by ejstruan 4 years ago

  • Archived

history URL's no longer activate when placed in address box

I recently installed the latest update for Firefox and now when I select from my history (which works) the selected address will show in the address box but the browser w… (read more)

I recently installed the latest update for Firefox and now when I select from my history (which works) the selected address will show in the address box but the browser will NOT take me to the desired page no matter what I do, click enter, green arrow, etc. Any help would be greatly appreciated.

Asked by jfc21204 4 years ago

Last reply by John99 4 years ago

  • Archived

Facebook News Feed Loading Problem

Facebook news feed cannot be loaded sometimes when I scroll down to the bottom. I've already clear cookie and cache and the problem still exist even I run in safe mode. I… (read more)

Facebook news feed cannot be loaded sometimes when I scroll down to the bottom. I've already clear cookie and cache and the problem still exist even I run in safe mode. IE don't have such problem. Can anyone help please? I'm using the latest version of Firefox.

Asked by erik8mzl 4 years ago

Last reply by guigs 4 years ago

  • Archived

How to stop mybrowseraddon.com hacking of firefox add-ons

mybrowseraddon.com's firewall-lite for instance appears for me to install instead of what I selected - Flashblock. Another of it's products appears instead of AdBlock Li… (read more)

mybrowseraddon.com's firewall-lite for instance appears for me to install instead of what I selected - Flashblock. Another of it's products appears instead of AdBlock Lite.

This is via the Install button in the list of add-ons after searching. IF expand the Details of the add-on the Install button at the bottom works fine, I have my add-ons now.

Running OS X 10.6.8 - Snow Leopard with Sophos 9 installed.

How do I block this not cool website?

Asked by Caramac 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

The plugin check page is not working

The plugins do not get checked and there is no link displayed to update flash or any other plugin. The page also logically broken - it only checks plugins that are enable… (read more)

The plugins do not get checked and there is no link displayed to update flash or any other plugin.

The page also logically broken - it only checks plugins that are enabled 100%

I have noscript installed but it's not showig as having blocked anything.

I'm not interested in running Firefox in safemode . Whether it works in safemode is besides the point because safe mode messes up my browser layout upon return to non-safemode and typing get flash into google is a lot quicker than messing around going to safe mode.

Asked by Kvoter 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Privacy

Hi.. I want to know when the firefox speaks of "protecting our privacy," this is based on what? So, even if I do not install any add-on , I'm free ateques of ads ? What i… (read more)

Hi.. I want to know when the firefox speaks of "protecting our privacy," this is based on what? So, even if I do not install any add-on , I'm free ateques of ads ? What is the limit of this privacy that Mozilla holds dear?

I'm using Firefox. What is my advantage with this? I was using another browser, what risks don't exist in Firefox ?

Thank you!!

Asked by EFCG 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox signature algorithm mismatch

Running Firefox 39.0 on Windows 7 and get the following error when attempting to connect to some websites: The signature algorithm in the signature field of the certifica… (read more)

Running Firefox 39.0 on Windows 7 and get the following error when attempting to connect to some websites: The signature algorithm in the signature field of the certificate does not match the algorithm in its signatureAlgorithm field. (Error code: mozilla_pkix_error_signature_algorithm_mismatch) Got this today when trying to connect to Google.com

Asked by ryanhundt 4 years ago

Last reply by guigs 4 years ago

  • Archived

http://recruitment-portal.in/HSSC_health/RegPart1.aspx?chkedit=ok this problem is comming

when apply the form(job) in the site it do not upload any thing i occur with this problem:- "http://recruitment-portal.in/HSSC_health/RegPart1.aspx?chkedit=ok" … (read more)

when apply the form(job) in the site it do not upload any thing i occur with this problem:- "http://recruitment-portal.in/HSSC_health/RegPart1.aspx?chkedit=ok"

Asked by rajeshdawar6029 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox crashes with plugin stop working and Some unknow addons get added to my browser

I am using Fire Fox latest version and my browser crashes sporadically with plugin container stopped working and some unknown addons gets added to my system. I usually ju… (read more)

I am using Fire Fox latest version and my browser crashes sporadically with plugin container stopped working and some unknown addons gets added to my system. I usually just remove them, but is happening more frequently now. The last unknown addons were "RespEactSeale" and "Steam Trade Helper". Some times it also removes my Adblock plus addon from the browser.

Asked by Ritvik 4 years ago

Last reply by guigs 4 years ago

  • Archived

Clicking 'Show all History' in Library only offer 'Today' and 'Older than 6 months'. What about less than 6 months?

Seems other people have written about this. I'm using Firefox 39. Clicking 'Show All History' in the drop down menu only shows 'Older than 6 months' and 'Today'. Clearly … (read more)

Seems other people have written about this.

I'm using Firefox 39. Clicking 'Show All History' in the drop down menu only shows 'Older than 6 months' and 'Today'. Clearly this isn't 'All History'! Why doesn't it show anything between 'Today' and 'Older than 6 months'? Is this a bug?

Today I downloaded the add-on 'Places Maintenance' 1.3.1, and ran it. It has made no difference.

I hope you can help.

No1uno

Asked by no1uno 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

This keeps cropping up and is a real problem. How do i get rid of it. https://z.moatads.com/advertis…&zMoatDevice=1_device_category:56

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Asked by chuckmabry 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox crashes

can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And… (read more)

can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And now I don't known what to do.

crash ID: bp-ca75cbbd-a856-4735-93ce-6c6342160918 crash ID: bp-839e816b-aa63-436c-965b-3b0d12160918 crash ID: bp-04e9a4e3-54f3-40f8-a9a6-dd1b22160918 crash ID: bp-91ddef10-95c1-47f5-95f2-fc1b72160918 crash ID: bp-723b95f8-c55b-43cd-a5f0-257d52160918 crash ID: bp-347b3216-fe6c-4968-9e12-6c30c2160918

Asked by try2478 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

When I updated Firefox my Internet Explorer won't open

I also got McAfee security that I don't want. Tried to uninstall both Firefox and the McAfee but that didn't work either. Malwarebytes came up with a Firefox Setup Stub… (read more)

I also got McAfee security that I don't want. Tried to uninstall both Firefox and the McAfee but that didn't work either. Malwarebytes came up with a Firefox Setup Stub that they say is a Trojan.Dopper. So what can I do now? I run Window 8 on a Asus laptop

Asked by Eric73160 4 years ago

Last reply by James 4 years ago