Firefox Support Forum

Since the last update (to level 37.0.2) I have been getting consistent CTDs when closing the FireFox window (all tabs when necessary). This has been going on for some time now, so I tried to find dump files for the crashes and found none where I would normally expect to find them (c:\program data\mozilla). So: Are you having difficulty solving this problem? Does FireFox even capture exception data when it crashes? If so, where does the dump file get saved? If not, do you have a version that does? If you have one point me to it and I will download/install it and send you any dumps I get from FireFox.

The old page now has stubs only, there is no full version on it: https://www.mozilla.org/en-US/firefox/all/

Separate but valid question: Searching Mozilla Support on this very forum yields no answers as to where to download the full version of the program itself, around which this entire forum has been set up with all the numerous questions in it about the program... yet there is no answer on how and where to actually *GET* the full version of the program... this strongly suggests that the forum administrators went out of their way, to make it difficult to impossible for users to get the FULL VERSION of the program...

There are many valid reasons for needing the full version of the program, don't you think it's pretty incredible that it has always been difficult to download the full version of Firefox? The old page had it buried in between the Acholi and Xhosa languages, even though English (US) is probably needed by millions of users vs. relatively few for Acholi and Xhosa... Millions of users had to go though gymnastics of finding it buried in between all the worlds languages with every consecutive version, and now they completely removed it even from that page...

What is the the reason, and you have to agree there is a reason, for Mozilla preventing us from having the full installation file? And what is the reason, even when the full installation file existed on that page, for this forum to make it almost impossible to find that page when searching the forum, or the entire internet for the official full version download page?

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy

Hello, My name is Alan M. Lubeski the Walt Disney World animator and imagineer. I have been using Firefox for years now and never had a problem. last week I noticed something strange started happening with the browser. When I scroll down on the Twitter followers page my browser would freeze and or crash. It also happens when I upload a large batch of files to my Facebook. I am not a computer expert but it seems anything with allot of images causes the browser to do this now. Could the browser be trying to cache every image on a page at the same time as it scrolls causing it to fill up 2 gigs of memory and then crash or freeze? I watched the task manager next to the browser as I scrolled down and as I scrolled down the memory usage for Firefox would just keep going up until it hits 2 gigs and then Firefox stopped working. I made sure it was not my add-ons, I did system maintenance and I ran several anti viruses and I made sure everything was up to date but there was zero issues and or reasons for this problem. I would hate to have to reinstall the browser because I have everything set up the way I want and need for work. I made no changes so I don't see a reason to go through all of that. I find it strange that this would just start happening on its own! Is there a real quick fix for this so that I can get back to work? I need my browser so I can manage my sites and upload my new art for my fans to see!

Alan M. Lubeski Amdoggett@yahoo.com

Facebook: (WIP Albums) facebook.com/alan.lubeski/photos_albums Twitter: (End project images) twitter.com/AlinRaven/media Linkedin: (Resume) linkedin.com/in/alinraven Youtube: (Videos) youtube.com/channel/UC5UchW3i0yBNxfRDg82c4Zg

Mozilla's plug-ins have crashed 4 times within the hour today. My Java is up to date. My Adobe Flash Player is up to date. My Shockwave is up to date. Why do Mozilla keep crashing? It's suppose to be up to date but something is constantly causing this to crash. My Mozilla keeps crashing on a daily basis. It wasn't doing so until the past 3 updates. After those updates some of my add-ons have been disabled which weren't before these updates. If nothing is broke then don't fix it. These so-called Mozilla Firefox updates are killing me when I'm getting constant crashes daily.

I keep getting unwanted add-ons like Golden Coupon installed without my knowledge or permission, even though I have 1) checked the box in the security settings asking to be warned when sites attempt to install add-ons, and 2) have no exceptions in the Add-Ons Installation. How is this happening? What can I do to stop it? Thanks.

There are several sites, on what seems to be an ever growing list, on multiple computers using Firefox ranging from versions 37.0.2 to the latest version that are getting a "Connection reset". (The different versions were used as part of the tests to find if the problem was related to a specific version of Firefox)

I initially thought the problem was related solely to the http vs https access but, whilst trying to access this support site, I found that both the http and https variants returned the same error.

http://forums.mozillazine.org/viewforum.php?f=38

For example, if I go to http://www.staticice.com.au I will get a Connection reset error. If I go to https://www.staticice.com.au the site loads and works fine. The same for http://www.dvdfab.cn and https://www.dvdfab.cn.

What is even more interesting (at least to me), is that if I connect via my VPN, the http variant will load and work fine.

I've worked though the solutions described in the below post but they have not resolved the issue for me.

https://support.mozilla.org/en-US/questions/1056868

There is nothing in my Windows firewall that I've added. I've tried with an empty hosts file, and I've even uninstalled and reinstalled firefox.

I've deleted it from the file location several times. The only solution I have found is to stop the process in task manager but that is a pain and has to be repeated several times within minutes of each other. How do I safely get rid of this forever without it somehow being added again. Thank You

Firefox shows that my Adobe Reader needs to be updated to version 11.0.84 and when I try to do the Adobe Reader update, it tells me I already have it.

I also did a refresh of Firefox and I still have the same problem. I am using Windows XP SP3. I do not know what to do. Thank you. Please tell me what I should do next.

Thank you.

For the last several versions of Firefox one of my two homepages on opening the browser is frequently replaced by a new tab; clicking on the home icon always opens the missing homepage (along with a second copy of the other one that is open), but this is now getting annoying. I was hoping an update would fix the problem, but of course this has not happened.

The problem began several FF versions ago just about the same time I updated CCleaner, so I considered the possibility that the latter was deleting something that interferred with my FF tabs; after having uninstalled that version of CCleaner, however, and reinstalled the previous one - the use of which had never coincided with the tab problem - the continued issue with the new tab was clearly not due to CCleaner, so I could only assume that the problem was with FF itself. (Note: I had not installed any new plug-ins or extensions at the time the problem began.)

Thanks.

Firefox version - 37.0.1 OS - windows 7 64bit addons - only adblock plus, but disabled on the gmail.com I have this problem since a few months ago.

So i have gmail on a pinned tab. Sometimes when i start the browser, it's not loading the gmail. I get the loading bar, which not begin to fill up. Down on this page i have a link if i want to load the basic html page. If i click on this, the basic html page loads, and if i click on this page to load the normal, default page, it's load normally. If i don't do this, but only press the refresh button, is not help. If i close the browser and open again, usually still wrong. But this thing doesnt happen every time. The gmail usually load ok. I would say, its wrong 2 times from 10, then i click basic-html, then normal, and its alright.

To solve this problem, i uninstalled the Firefox, and deleted the Firefox folders from the appdata local and roaming, downloaded a new version and installed from scratch. I still get this problem. Sometimes.

I dont have antivirus, proxy, firewall, internet security software.

I searched on the internet, and i see others have same problem too, but i didnt found solution. I dont use any addons, other than adblock plus, but i set to dont activate on gmail, and its button is greyed out.

There is a settings to prevent this behaviour, or this is a bug and can hope for a fix?

I am a long-time enthusiastic Cleeki add-on user, but after the most recent upgrade (WIN 8.1 x64) of Firefox 37.0.2 to 38.0.1 the horizontal channelbar of Cleeki has dissappeared. It used to automatically show up on text selection, and present all its usefull functions. When text is selected and the right mouse button is clicked, the context menu item "Cleeki - Firefox accelerators" is still there and can be used though. Functionality is still ok, but invoking has become tedious. I had to restore a previous disk image backup of my entire system. Help! TIA for looking into this...

When visiting www.cheathappens.com I am forced to log in every time, which it has never been that way. Then upon log in, every time l click a link on the site I am logged out. The admins of this site say that something is blocking their cookies. I am set up to receive cookies, and have tried totally removing AdBlock Plus, and still no luck. Some users told me they use AdBlock Plus and are not having this issue, as was the case for myself up until about the last couple of months. Any ideas?

I checked to determine if my plug-ins were up to date and a msg. appeared saying that I was not running the latest version of Firefox. I am running version 37.0.2, and do not know what this Firefox Setup Stub 38.0.exe is, nor why I should need it.

I have been chatting on a couple of sites based on 123 Flash Chat software. During the last week, I have been unable to scroll in any direction while in these sites. All of the other functions in the rooms work fine. I completely nuked Flash Player and reinstalled it - the problem is still there. Does anyone know what might be causing this problem?? It is really annoying to have to use the scroll bar instead of the mouse if I miss something.

I am on a Mac Pro running OS 10.10.2. Flash Player is up to date. Firefox is version 37.0.1. I am using the same extensions that I have always used - AdBlockPlus, Facebook Purity, Classic Theme Restorer, and FlashBlock (the chat sites are in the white list for this extension).

If anyone has any ideas, your input will be greatly appreciated.

P.S. One other problem is that when I try to use a keyboard shortcut when I am in one of the two chat windows to open a new window, it does nothing. If I go to another website window, the keyboard shortcut works just fine.

Since today, Firefox crashes every time without fail if I open a new tab (either using keyboard shortcut or the new tab button). This more or less makes firefox unusable. I tried to reinstall but didnt work. I also attempted to disable all addons. I'm not sure if I have to uninstall a plugin?

Note: Opening an link from another page does not result in a crash.

Submitted Crash Reports: bp-a826bfb5-8411-410c-bab8-030eb2150409 10-Apr-15 12:39 AM bp-60161b52-3695-4ff3-b69a-a50812150409 10-Apr-15 12:26 AM bp-4d25c083-ad31-4f28-b863-6865c2150409 10-Apr-15 12:26 AM bp-49d482c0-bcd6-4baa-8e11-892132150409 10-Apr-15 12:20 AM bp-acc35158-f66e-4b94-9314-ca61b2150409 10-Apr-15 12:07 AM bp-a87bed29-55fc-4a80-a94b-315de2150409 10-Apr-15 12:05 AM