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  • Archived

Video Download Helper a firefox add-on also downloads the "istartsurf" hijacker on all internet search engines, get he message to Firefox developers.

I have downloaded Video Download Helper from the Firefox "add-ons" tab. It also loads the hijacker "istartsurf" that then attaches itself to all other web browsing progra… (read more)

I have downloaded Video Download Helper from the Firefox "add-ons" tab. It also loads the hijacker "istartsurf" that then attaches itself to all other web browsing programs like IE 11 and Chrome. There is no way of uninstalling the hijacker and it is always there in the background. I have uninstalled and reinstalled Firefox twice as well as uninstalled Chrome completely and the problem is still there. How do we get this hijacker reported to Firefox? I only used Video Download Helper because I thought it would be safe as I got it through the add-ons menu of Firefox. Not impressed. Can anyone suggest a video download add on that will work on vimeo and does NOT have malware/adware/hijacker issues?

Asked by pnvj11 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I keep getting a "Shockwave Flash may be busy or it may have stopped responding" message when loading some pages.

Hi, recently I have started receiving a message when loading some pages. Nothing has changed that I am aware of other then i updated the Adobe Shockwave Player to 12.1 a… (read more)

Hi, recently I have started receiving a message when loading some pages. Nothing has changed that I am aware of other then i updated the Adobe Shockwave Player to 12.1 after the messages started. The message doesn't always pop up on pages that it previously has and reads: "Shockwave flash may be busy or it may have stopped responding. You can stop the plugin or you can continue to see if the plugin will complete". Any guidance and help would be much appreciated.

Asked by Unsafecrayon 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (read more)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

Asked by thepimpcane 5 years ago

Last reply by madmaxxc 5 years ago

  • Archived

How do I set my Firefox to open my custom homepage when I open a new tab?

I would like to be allowed to be automatically taken to my custom homepage (google.com) every time I open I new tab. It seems that this should be simple and easy to do, b… (read more)

I would like to be allowed to be automatically taken to my custom homepage (google.com) every time I open I new tab. It seems that this should be simple and easy to do, but it is not. I have looked at several forum posts with a similar problem, but all of them tell me to edit the about:Config and enter "about:home" into the browser.newtab.url preference name entry. I do so but this only takes me to the default Firefox homepage every time I open I new tab, I would like it to take me to my set homepage.

Asked by Ophlee 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Inactive 'Start a conversation' button in Firefox Hello in desktop PC running Linux behind proxy

I have tried it in Ubuntu 14.04 and Archlinux. It works fine on Windows (with and without a mic or camera) and a laptop running Archlinux both behind the same proxy. (I'm… (read more)

I have tried it in Ubuntu 14.04 and Archlinux. It works fine on Windows (with and without a mic or camera) and a laptop running Archlinux both behind the same proxy.

(I'm not sure if this is related, but the about:home snippets also don't load; again this works fine in Windows).

Asked by Frisbee 5 years ago

Last reply by Standard8 5 years ago

  • Archived

Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (read more)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Asked by Cubito 5 years ago

Last reply by guigs 5 years ago

  • Archived

Can't go back one page without having reload the page

Can't go back one page without having to reload the page. This just started recently - I even refreshed the page and it is still an issue. Has any other users experienced… (read more)

Can't go back one page without having to reload the page. This just started recently - I even refreshed the page and it is still an issue. Has any other users experienced this issue? Any help?

Asked by Harley-Guy 5 years ago

Last reply by CiaoBella1 5 years ago

  • Archived

After updating to 36.0.1 this morning my online banking website for Intelligent Finance is no longer secure: https://my.if.com/Security/Auth/Logon

Always had the green padlock until this update. When I click on the orange triangle it tells me: “Connection partially encrypted. Parts of the page you are viewing are no… (read more)

Always had the green padlock until this update. When I click on the orange triangle it tells me: “Connection partially encrypted. Parts of the page you are viewing are not encrypted or the encryption is not strong enough before being transmitted over the internet. Information sent over the internet without encryption can be seen by other people while it is in transit.” Yet when I open the same page in Internet Explorer there’s a gold padlock which states “ fully encrypted” when clicked and certificate issued by VeriSign. Can others please confirm that that they also cannot access the fully encrypted page on https://my.if.com/Security/Auth/Logon via Firefox 36.0.1 so that I can be sure the problem solely relates to this latest Firefox version? If so, is there any solution other than to use I.E. and hope the next update fixes the bug?

Asked by Cnick 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (read more)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am g… (read more)

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris

Asked by chip358 5 years ago

Last reply by ideato 5 years ago

  • Archived

All my tabs disappeared from FF (no tab strip)

Totally flummoxed here. I no longer have a tab strip at all, and as far as I can tell, I didn't do anything to make that happen. Multiple tabs don't show, even when I k… (read more)

Totally flummoxed here. I no longer have a tab strip at all, and as far as I can tell, I didn't do anything to make that happen. Multiple tabs don't show, even when I know I opened a new one. And I can't seem to figure out what is on one tab or another. Sometimes when I do something that should open up a tab, instead, I get another FF icon in my Windows (7) taskbar. I can only see tabs if I customize toolbars--then I can see tabs and click on them. Otherwise, I can't see anything, or even navigate between open tabs. Images attached (yes, my Windows task bar is at the top of my desktop--that's where any sensible person would put a main menu tool). I even removed my Classic Theme Restorer Add-on, and restarted FF, thinking maybe that was the culprit (but that didn't fix the problem). Restoring a previous session didn't help, either. This is totally messing me up AND taking up way too much of my time. Thanks in advance of any help offered.

Asked by caseybear27 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Flash Keeps Crashing Within Firefox

Suddenly I am finding that when playing Youtube videos within Firefox I get a message saying the Adobe flash plugin has crashed. Everything was fine yesterday although I … (read more)

Suddenly I am finding that when playing Youtube videos within Firefox I get a message saying the Adobe flash plugin has crashed.

Everything was fine yesterday although I noticed that it is when I am playing lower resolution and poor quality videos on Youtube.

I have the latest version of Firefox on a Mac Retina and have disabled the hardware acceleration but still the problem occurs.

I have also rebooted my Mac several times as well as closed and opened Firefox each time I make a change. I have also uninstalled flash and reinstalled but to no avail.

As I said above this appears to crash when playing older lower quality videos. Newer, higher resolution videos seem OK.

I have tried playing the videos causing the issue in Safari and they play fine. It just seems to be Firefox.

Anyone else experienced this and can provide an answer to resolve?

Thanks for your help.

Asked by BF1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Sync multiplied my bookmarks and I have all the bokkmarks several times

Hello, After setting up bookmark Sync all bookmarks became multiplied several times , so I have on the bookmark toolbar every bookmark hundred times and I am not able to … (read more)

Hello,

After setting up bookmark Sync all bookmarks became multiplied several times , so I have on the bookmark toolbar every bookmark hundred times and I am not able to delete them.

Asked by paf01200 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox has been freezing constantly on my Mac, and I have to force quit the program every few minutes.

For the past week or so, Firefox has been freezing multiple times per day. Each time, I have to force quit the program. I tried resetting the plug-ins and add-ons and thi… (read more)

For the past week or so, Firefox has been freezing multiple times per day. Each time, I have to force quit the program. I tried resetting the plug-ins and add-ons and things, I uninstalled and re-installed Adobe Flash Player, and I uninstalled and re-installed Firefox itself--none of these things has worked. I really don't want to stop using Firefox, but it is currently unusable. Can someone help?

Asked by michelle.m.m 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

web page music loads in IE but not Firefox. Have downloaded Windows Media Player Firefox plug in but still nothing. Any other suggestions?

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plu… (read more)

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Asked by rmrail 5 years ago

Last reply by cor-el 5 years ago