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  • Archived

Firefox causes "modem dialing sound" every 10 minutes, what is causing this?

hey all I need some help. I'm fairly computer literate but my hp envy with windows 8.1 running a shell for the start menu to act like windows 7 keeps making this horrid s… (read more)

hey all I need some help. I'm fairly computer literate but my hp envy with windows 8.1 running a shell for the start menu to act like windows 7 keeps making this horrid sound. It happens every 10 minutes. the jing vid plays the sound at about 2:53 second mark. If anyone can help me with this I would be grateful. BTW I have all windows sounds turned off. Sound happens when firefox is connected to internet. I have webroot and spybot so I don't know what this can be but I am losing my mind hearing it. Not joining live hangouts etc because of it. I may have mentioned that this happens in chrome as well but it does not. I have refreshed my firefox and it is a temporary fix. I don't know what the catalyst is that causes it to start again.

http://screencast.com/t/ZRplbpOvQkcy

Asked by efhale 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox add-ons screen in a different language!

Today I updated my Mac based Firefox to 36.0. When I click the add-ons tab, all the content is written in a different language (french?). Nothing changes when I look at t… (read more)

Today I updated my Mac based Firefox to 36.0.

When I click the add-ons tab, all the content is written in a different language (french?). Nothing changes when I look at the languages in preferences which are set to English.

Asked by nick69g 5 years ago

Last reply by patbigdaddy 5 years ago

  • Archived

Firefox 'Hello' my webcam stays 'on' even when I end contact? Where is the 'off' button?

I signed up for the Firefox/Cisco webcam connection 'Hello'... it activates my Phillips webcam/audio fine. However, when the webcam link is terminated my web cam stays a… (read more)

I signed up for the Firefox/Cisco webcam connection 'Hello'... it activates my Phillips webcam/audio fine. However, when the webcam link is terminated my web cam stays activated; there appears to be no 'off' button to switch the webcam off? Only an idiot would leave a webcam live on there computer with no idea who is watching and or listening the other end. Surely a basic requirement with a webcam activity piece of software is for an 'on' and an 'off' toggle? When such basic requirements such as this is left out... it makes me wonder on the reliability and security standard of the Cisco software. The only way I have found to switch my web cam off after activating 'Hello' is to pull the web cam USB plug and then plug it in again. If this is a 'beta'... then some latitude can be given... but even so, this is bad.

Asked by DaveH57 5 years ago

Last reply by Standard8 5 years ago

  • Archived

Serious security / privacy breach in Firefox 36.0

I just updated to Firefox 36.0. I was curious about the new "Hello" feature, so: 1) I clicked "Start a conversation". 2) As soon as it opened, I immediately closed th… (read more)

I just updated to Firefox 36.0. I was curious about the new "Hello" feature, so:

  1) I clicked "Start a conversation".
  2) As soon as it opened, I immediately closed the conversation and deleted it.
  3) I also changed my status from the default "Available" to "Do Not Disturb".

About 30 minutes later, my camera turned on! I have no other application that would do this without consent; it has never happened before.

I hate to ditch Firefox, but this breach is too severe to overlook. I imagine it has equal control over the microphone. Embedding third party software with this kind of hardware control seems reckless to me. Firefox Hello...Provided by TokBox, Inc....Powered by Telefonica ?! Did we miss the recent news about Lenovo and Superfish?

I have a lot of respect for Mozilla and all the products it has generated. I await news on this, but not using Firefox in the meantime.

Asked by Mozzilav 5 years ago

Last reply by Standard8 5 years ago

  • Archived

javascript error for instagram videos only in firefox

I still have no luck with anyone having a solution to this issue , which started with Firefox 35.1 and today Firefox did a 36.0 update and the issue is still not fixed Is… (read more)

I still have no luck with anyone having a solution to this issue , which started with Firefox 35.1 and today Firefox did a 36.0 update and the issue is still not fixed

Issue , i try to watch videos from Instagram on a motorcycle forum , and on riders own pages and they wont play weather i click on the link to Instagram itself where the video is , or if its embedded into the forum topic (i do not , nor have i ever had a Instagram account , but was always able to view the videos until the 35.01 update) and the video shows up , but when you click on the arrow in the middle of the video to play it , the video just sits there and does nothing , in the lower corner of the web page , right above my taskbar , i see " javascript;" , so i am guessing its some javascript issue , but Oracal does not show any issues , and it only happens in Firefox , Google Chrome plays the same video fine , this is a example of the videos i am trying to watch but wont play

https://instagram.com/p/zVwLoxI2wQ/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video

https://instagram.com/p/zBkQs1BPYf/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video

I have tried fixes that have been suggested (this is another post i made but help has been limited) https://support.mozilla.org/en-US/questions/1046495 , but they do nothing (resetting firefox , disabling add-ons , all the normal "try this" solutions do nothing) , any actual solutions to this issue ?? , i would really like to be able to watch these types of videos again , i don't understand why this is even a issue , it worked before 35.01 and since it has not , so the issue IS with Firefox , it needs to be addressed , Thanks .... Jim

Asked by JimDirt 5 years ago

Last reply by guigs 5 years ago

  • Archived

As of Firefox 36, disabling OMTC causes random crashes

As of Firefox 36, disabling OMTC causes random crashes in Firefox. This is particularly concerning, as THIS very support site (support.mozilla.org) has "please try disabl… (read more)

As of Firefox 36, disabling OMTC causes random crashes in Firefox. This is particularly concerning, as THIS very support site (support.mozilla.org) has "please try disabling OMTC" as a common suggestion for a number of screen rendering issues. I think that going forward, asking people to "try disabling OMTC" will only WORSEN the issue, as a catastrophic Firefox crash which could cause loss of data is much worse than a screen rendering glitch.

To be clear, I am referring to the following setting in about:config:

layers.offmainthreadcomposition.enabled = FALSE

Asked by GreenOracle 5 years ago

Last reply by philipp 5 years ago

  • Archived

Why is Firefox v36 asking "Do you want the application 'Firefox.app' to accept incoming network connections"? It never did before, so what should I say?

I'm on a Mac OS X 10.6.8 Have just upgraded Firefox from v35 to v36. Every few minutes I get a message "Do you want the application 'Firefox.app' to accept incoming netw… (read more)

I'm on a Mac OS X 10.6.8 Have just upgraded Firefox from v35 to v36. Every few minutes I get a message "Do you want the application 'Firefox.app' to accept incoming network connections?" It's never done that before, so why now (v36) and what should I say? The message goes on, "Clicking Deny may limit the application's behavior. This setting can be changed in the Firewall panel of security preferences." The other option button is Allow. The computer has always had Firewall switched on. Is Firefox suggesting I now switch Firewall off? What has changed since v35? Has Mozilla offered any information about this? Thank you.

Asked by no1uno 5 years ago

Last reply by r7p 5 years ago

  • Archived

downloaded foxfire and lost everything now I have blank screen

I try ed to download foxfire now I have a blank screen to get into anything I have to go to start then go into start then click foxfire but thats all i get no tool bar n… (read more)

I try ed to download foxfire now I have a blank screen to get into anything I have to go to start then go into start then click foxfire but thats all i get no tool bar no nothing can u please help. the only reason i did this was to get spell check on my tool bar

Asked by debpfister1 5 years ago

Last reply by cor-el 5 years ago

  • Archived

mozilla failed to save google scholar results

Google Scholar page let user to save articles for future reference. Google scholar page opened on Mozilla Firefox has problem saving the article. After the link save is c… (read more)

Google Scholar page let user to save articles for future reference.

Google scholar page opened on Mozilla Firefox has problem saving the article. After the link save is clicked an error message will come (Error saving. Try again?)

The same page opened on other browsers like chrome, Internet Explorer, Opera... can be saved easily

Asked by rob0305 5 years ago

Last reply by guigs 5 years ago

  • Archived

Instructions on how to fix one preference that never stays changed leads to dead ends. Please help me figure out what to do next.

Every time I look at Options, my setting always reverts to TELL Sites that I do not want to be tracked. Other people told me not to check anything, so it's a little anno… (read more)

Every time I look at Options, my setting always reverts to TELL Sites that I do not want to be tracked. Other people told me not to check anything, so it's a little annoying that it is always checked.

I opened troubleshooting, opened my folders, and discovered that I don't have a User.JS file, so the instructions to fix that preference ended without a solution. The next step to check Pref.JS. Here, I got an error: prefs.js line 1 char 1 invalid character code 800a03f6 Microsoft jscript compilation error.

I have no idea what to do next. Thank you.

Asked by CiaoBella1 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Can't play embeded videos from here, http://www.foodnetwork.com/recipes/alton-brown/coffee-recipe.html#!

I cannot play ANY of the videos on the Food Network site, they will play in IE. Example: http://www.foodnetwork.com/recipes/alton-brown/coffee-recipe.html#!, http://www.f… (read more)

Asked by Badbuck 5 years ago

Last reply by cor-el 5 years ago

  • Archived

firefox crashes on shutdown, shows not responding, must use task manager to end task, windows says problem is with container.exe file

whenever i decide to shut down firefox, i click on the x in the first tab and it will not shutdown the program. i must go to task manager to close the program. i get an e… (read more)

whenever i decide to shut down firefox, i click on the x in the first tab and it will not shutdown the program. i must go to task manager to close the program. i get an error report that says there was a problem with add-on container.exe. i have looked in my add-on list and i see no container.exe there. where is it coming from and how do i get rid of this problem. i have even tried to shutdown the program with the x in the upper right corner and it does the same thing. i have recently updated firefox and it still does the same thing.

Asked by jerdmil 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How to conviently switch between desktop and mobile view of websites?

I use the FF desktop browser but wish to access to mobile view of some website. Ideally this would be possibly on a by-tab basis. I'm aware of the user agent switcher bu… (read more)

I use the FF desktop browser but wish to access to mobile view of some website. Ideally this would be possibly on a by-tab basis.

I'm aware of the user agent switcher but find it cumbersome having to manually define a user agent for every website.

Thanks a lot for your suggestions.

Asked by Benji.Hobson 5 years ago

Last reply by cor-el 4 years ago

  • Archived

Latest update (around 6 Mar 2015) has increased startup time from about 5 seconds to 55 seconds - why???

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it… (read more)

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it, in order to put it back the way it was. So, why release a version that has caused such a negative performance?

Asked by FlyBoy 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox 36.0.1 often unable to connect to Internet.

Only trigger I can seem to find is something mentioned in another help ticket that sounds like a slightly different problem. When Firefox is open for a while without load… (read more)

Only trigger I can seem to find is something mentioned in another help ticket that sounds like a slightly different problem. When Firefox is open for a while without loading any web pages, it suddenly stops being able to do so. When I attempt to load a new page it displays the loading circle and a white page, but no more. The browser is not frozen; scrolling through pre-opened tabs and browsing pre-opened pages works fine.

Restarting my computer is so far the only way to "fix" this, but it only works until the next time it occurs.

I have tried clearing my cache, restarting Firefox, and refreshing Firefox to no avail. If I close Firefox after the issue occurs, I cannot re-open it without restarting my computer. It tells me that Firefox is already running but not responding. When I go into Task Manager, Firefox is not there. It's not running.

This issue is exclusive to Firefox. I have Chrome as a backup browser which works just fine when Firefox is not.

Asked by AlternateMew 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How do I see my downloads

When I download a bank statement & click on the arrow,It goes to my downloads file.But when I want to view it I can't open the file.please tell me you can fix it. … (read more)

When I download a bank statement & click on the arrow,It goes to my downloads file.But when I want to view it I can't open the file.please tell me you can fix it. Thank you Deb

Asked by Smith319 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox hangs -- no fixes work -- even if I uninstall it, it stays open in task manager!

UPDATE 2: Disregard update 1: The problem's still there: If the computer goes into sleep or hibernate, Firefox hangs when I wake it up and the problem proceeds as describ… (read more)

UPDATE 2: Disregard update 1: The problem's still there: If the computer goes into sleep or hibernate, Firefox hangs when I wake it up and the problem proceeds as described. I think it's something to do with Firefox sync and/or various add-ons. I suppose I should now try the long process of gradually allowing sync permissions and add-ons until I find the particular one(s) that are causing the problem but I'd prefer not to! Any other sugestions?

UPDATE: This problem now seems to be fixed. I tried a clean install and it seems to be working, so far. The only difference is I'm no longer using AdBlock plus (coincidentally and unrelatedly), so it's possible that's what was causing the problem.

I'm running the latest vesion of Firefox on Windos 7 (32bit). It always works fine for the first few webpages but then hangs forever. Specifically, it appears to be loading the webpage, but nothing happens, not even the 'failed to load page'.

If at this point I close Firefox, it gives me the 'Firefox is running but not responding' message. If I try and close Firefox from task manager (which continues to show it using a big chunk of memory -- bigger than when it's actually running!), nothing happens.

At this point I'd tried all the obvious things: Refreshing Firefox, disabling add ons, etc. (there's no reason this should've been the problem since I use sync to run Firefox on Android and on another Windows 7 computer (64bit)). So I tried to uninstall Firefox, then reinstall it. When I went to run my newly-installed browser... Firefox was STILL running! I tried this again, from scratch, and found that it really was still open according to Task Manager, despite not appearing in the list of installed programs in the Control Panel!

So to summarise:

1) Firefox stops working after a while and hangs

2) It refuses to close even if it isn't actually on the PC anymore

3) The only way for me to fix this, so far, is to reboot my computer every time Firefox hangs... Which is all the time.

Asked by FrankPod 5 years ago

Last reply by FredMcD 5 years ago