Firefox Support Forum

I am running FF 34 on Windows 8.1 64-bit, AMD driver 14.12 (current as of today), current anti-virus (Nod32), and all plug-ins are updated. I have EMET running as well.

After looking at the 5 most recent crashes, they all have a cause of EXCEPTION_ACCESS_VIOLATION_READ with a memory address of 0x5a5a5a62. Here are the crash IDs:

bp-e5d1468e-4b47-43b5-8d03-50d5e2141229 bp-96961de6-a249-4cda-b228-95ca22141229 bp-ec8ff70e-d6b5-4b67-b852-fd4d32141228 bp-a3a2644d-c7fa-4c89-bf82-0a5012141228 bp-46003f2a-2006-48ea-b030-f59ba2141228

Is anyone able to help? Thanks in advance :)

This Just started happening after upgrading to Firefox 34.0. Problem replicates on both a desktop and a notebook PC I have. Both are protected by McAfee Total Protection and Malwarebytes. Only language used on either PC is English. A single line of Asian (Japanese maybe) characters (possibly several Asian tab titles, side-by-side) floats over the English tab titles apparently on a higher layer. Have a screenshot if required. Thx.

Recently (since yesterday to be precise), I've had strange audio issues. What happens is audio works fine, but after a while it won't play all of the sounds it's trying to. This happens on a system wide level, as in clicking the global audio volume mixer won't always play a sound when clicked. I don't mean it plays and shows the sound playing yet no sound is heard; it straight up doesn't play the sound. Audio won't play on YouTube videos unless paused and played a few times, and Windows Media Player says there are problems playing files while this is going on. The problem continues to worsen over time, eventually making nearly all attempted audio plays to fail.

Opening FL Studios (which I have set to use specific, sound recording audio codecs) and closing it resets the problem and audio will work as normal. I found out today that closing Firefox fixes the problem immediately as well. This leads me to strongly believe that Firefox is the culprit.

I should note that I only remember experiencing this issue while working on a game that uses Audio elements (and potentially quite a few, albeit they are usually copies). I usually have the global volume for the game turned off when working, if that helps.

I keep trying to access www.apollodirect.co.uk it shows for a second and then disappears. Please help.

For two days now, anytime I try to open Firefox Developer Edition it crashes and a window pops up and supposedly sends a crash report but I have heard nothing from Mozilla and Firefox continues to CRASH. I uninstalled, tried your solution and then downloaded the newest version of Firefox but that did nothing to solve the problem.

When trying to save a page to bookmarks the drop down window "choose" only shows 5 folders and does not allow me to choose the folder I want to save my bookmark in

Hi,

So I'm a big dummy and used the "Forget the last" button on Firefox (I'm using version 34.0.5) without fully understanding what it does (note: I only selected it to forget the last five minutes, if that helps anything). It exited my session and restarted with a clean Firefox window, but now I can't access my tabs anymore. I've been reading some of the similar questions about recovering tabs and tried their solutions but this case seems to be different and so I am lost.

Here's what I did:

• Made sure that all file types were now visible
• Went to my Firefox profile folder and made a copy of everything as soon as I could
• Tried looking through the files that were there (the only relevant ones that seem to be there are recovery.bak and recovery.js)
• Couldn't find any useful information in these files. There was certainly no list of tabs for me to use
• Still haven't exited the Firefox session since it restarted and wiped away everything. I see that in some support tickets here that closing Firefox is necessary, but honestly right now I'm too nervous to try that
• Become increasingly frustrated, open a Mozilla support account and post this

I'm quite reliant on my tabs. Have I done something wrong here? Is there any way to restore them, or am I just screwed in this particular case? I made certain to look at this forum and do everything the solutions to similar problems said to do.

For what it's worth, Firefox has crashed a few times over the last week and had to start up again, so maybe that backed up a version somewhere? I would even be alright with a somewhat older version of tabs (I have some dating back to months ago and that contain information I would very much like to access again).

Any help would be very much appreciated, and I would be happy to provide more information if it's needed.

I want to extract Omni.ja. None of the zip programs are working, the program that linked in

https://developer.mozilla.org/en-US/docs/Mozilla/About_omni.ja_(formerly_omni.jar)

Is a visual basic program which requires a control that does not install in Windows 8. I tried many zip programs such as Winzip, winrar, 7Zip, Peazip and many others to extract it but none of them can even open it. This file currently using a nonstandard compressing zip format which has header infront of file instead of back of file.

Reason to extract? firstly because I like to! second because there is a backdoor is installing with firefox which is called loop and I want to remove it from my installations. Now you might say "loop" is not a backdoor and it is a very useful sweet candy and still I won't listen. You give me your IP and prove it to you that it is more useful to me than you!

Anyway, back to my question, What tool I can use to extract this file.

Since I updated to the latest version of Firefox on my Mac running the final version of Mavericks I am having a few crashes and each time the Crash Reporter window is displayed partly in the Greek Language

My desktop shortcuts are plain white and do not show the correct icon which most websites provide. The shortcuts have been produced by dragging the (typical) Globe icon from the address bar whilst using Firefox. Icons produced the same way whilst using IE do show the icons correctly. I have tried the following: Ensure that FireFox is the default browser. Right click shortcut and try "Change Icon" but the only icons listed are generic MS ones. Delete iconcache.db FireFox / Options / Content / Advanced / Allow pages to choose their own fonts YES Reset FireFox to default, and then checked all of the above again. Changed screen resolution from default then back to default. Re-named GDIPFONTCACHEV1.DAT which was automatically replaced by iconcache.db by the system. OS is MS Windows 7 Professional. Any suggestions would be gratefully received. Inbetween each check I have closed FireFox, re-booted and re-opened FireFox.

Have you checked our known issues page? If your issue is not there, please provide a detailed description here: Yes this has been happening to me only on Firefox. I have used Malwarebytes Anti-malware(it stops a lot this software) to protect from this. But it is still occurring! I have McAfee as my principle anti-virus and us also a very good malware called Trojan Killer this operates in the background like Malwarebytes Anti-malware. And monthly or bi-weekly I download the new version of Adwcleaner which cleans crap out of everything, registry, malware ads, popup ads etc. So why this is happening with the Asian Lettering is baffling it is on Windows 7 as my OS. It is also annoying too you can not tell what the tabs are on the menu of Firefox, the Asian words cover or distort the screen!!!! If I rebot the computer it will be gone for a couple of hours and then slowly come back on Firefox's tabs! Any Ideas????? Quickmilt

My old FF version was working very fine. After I updated it to 34.0.5 it keeps crashing over and over on many websites. I can't afford to uninstall or reset FF for the fear of losing many sessions with hundreds of tabs that I have saved for my future use and reference saved using Session Manager. So I want a way to fix the problem without losing a bucketload of tabs, sessions I have saved. Please, anybody out there? Lord, Maybe?

I keep getting a pop up that says "The Adobe Flash plugin has crashed." I have checked the Plugin Check & Updates page and it says the Shockwave Flash plugin is up to date. Yet, the Adobe Flash plugin keeps crashing. What do I do?

There seem to be specific "trigger" websites that lock up my computer for about 1 minute. For example, the problem can always be reproduced by trying to log onto att.yahoo.com. After waiting about 1 minute, I regain control of my computer and the website opens. There are no error messages. So far the problem does not seem to repeat after the 1st lock-up until I reboot. When I reboot, the problem happens once more on that first hit to a trigger website. This problem has been happening for about a year now. Have cleared my cache but that has not fixed the problem. Have tried using an alternate browser, Chrome, and never see this problem. Does anyone have a solution short of changing my default browser to Chrome?

Firefox has no response to gmail, yahoo mail attach icon (Chrome worked) even in Firefox's own Tools/options/general/download/browse button won't respond I have tried following suggestions 1. uninstall /reinstall firefox 2. Allow pop-up through Tools/pageinfo/permission 3. uncheck block pop-up in Tools/options/content Please help, Thanks.

I have enabled Ctrl+Tab function to switch between tabs and I'd like to be able to choose between more than 6 tabs. "browser.ctrlTab.recentlyUsedLimit" does not work (I've read somewhere that it was "integer" but after clicking on reset it is now "string" and I can't do anything about it - manual edit in config file?). How can I enable more previews? Preferably 10-15. Thank You.

Edit: I use v34.0.5 I've already (prior asking this question) done extensive web search and all possible answers were outdated and do not work anymore. No addon that I know of helps too. I seek specific solution, no vague answer. Thanks for understanding.

I notice this problem mostly with Facebook and apple.com but it has also happened on other websites. I have no problem with the same websites in Chrome. Private browsing also gives me the same problem.

I have disabled hardware acceleration. I have allowed pages to choose their own colors. I am not blocking images from any domains. I am not using any adblock extensions.

Choosing page layout with no style leaves the website with no punctuation or set up making it unreadable as everything is grouped together.

It has been like that for at least a month now.

See attachment

I used to be able to access a certain website I goto almost everyday, by just finding the name in google search and clicking on the link found. Now for the past few days everytime I click on the link, I get this message: Invalid URL The requested URL "/", is invalid.

Reference #9.f152ccc0.1418311273.10a6c886

I tried going to the site from other different browers like google chrome, internet explorer and it still doesn't work. I cleared my caches, virus and anti malware checks. I even tried entering http:// before www and it still doesnt work. It gives me another message: Invalid URL The requested URL "/", is invalid.

Reference #9.e452ccc0.1418311360.1ab2b938

Please somebody help me

Thanks

Mozilla recommends update of Adobe plug in for Reader. Mozilla won't allow viewing files because plugin is out of date, When trying to update to 15.0.0.152, Mozilla blocks the update and says it is "out of date." This is being installed on a WIndows 7 desktop.

When Firefox crashes (only occasionally) and the Crash Reporter dialogue box pops up, the text is in a foreign language. Is this a bug or can I change a setting to solve it?