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  • Archived

Problem loading page, but after close out browser, reopen, can open that page

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resettin… (read more)

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

Asked by roygbiv28 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

Why is my browser spawning invisible windows?

Operating system: OS X 10.9 Starting about four months ago, I began to see untitled and non-selectable windows spawning after my browser had been open for a while (i.e. a… (read more)

Operating system: OS X 10.9

Starting about four months ago, I began to see untitled and non-selectable windows spawning after my browser had been open for a while (i.e. after I visited a few sites). The number of these invisible windows grows over time, but are removed if I close the browser and start a new session. This has persisted through many new versions of Firefox.

I tried turning off all of the add-ons. Still happened.

I tried keeping track of what sites caused the problem. No correlation.

Today I uninstalled Firefox, using AppZapper -- which should have removed everything -- then did a new install. The only thing that I imported were bookmarks from the backup directory in my old Profile folder.

...and it's happening again. Here is a screen shot: http://imgur.com/ojcODd1

Any help would be appreciated.

Asked by tensider 5 years ago

Answered by guigs 5 years ago

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  • Archived

I know how to change my homepage. I know how to stop multiple pages from opening. Every time I change this , it still opens multiple tabs!!! Very annoying...Tri

When I open Firefox , multiple tabs open!! I have done everything from changing the pipe to %7C , scanning for malware , resetting my homepage to just one , and just abou… (read more)

When I open Firefox , multiple tabs open!! I have done everything from changing the pipe to %7C , scanning for malware , resetting my homepage to just one , and just about every other solution stated in your help community!! I had this problem once before , I did something and it worked! That was a few months ago so I don't remember what I did! It's like that Firefox is not remembering any changes that I make! And yes , I looked up solutions as to why that Firefox isn't changing my preferences or saving my changes also! And I have tried almost all of those solutions too! Nothing is working... thank you for your time...

Asked by iam4goblue 5 years ago

Answered by FredMcD 5 years ago

  • Archived

once again after a years of working, videos are freezing again after update

A year ago, I had a video freezing problem. disabling hardware accelorator appeared to work, but doesn't work now for same exact problem. tried other solutions that… (read more)

A year ago, I had a video freezing problem. disabling hardware accelorator appeared to work, but doesn't work now for same exact problem. tried other solutions that were suggested a yer ago. Nothing work. It appeared that the video problem fixed itself. This is very fustrating that this is happening again and makes me believe that firefox never solved the initial problem after a year

Asked by shutterclicker 5 years ago

Last reply by alan_r 5 years ago

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Flash plugin is installed and enabled, but Firefox doesn't recognize content.

I have the latest version of flash player installed and enabled. When I go to Adobe's test page, it recognizes the install and lists the correct version number, but the t… (read more)

I have the latest version of flash player installed and enabled. When I go to Adobe's test page, it recognizes the install and lists the correct version number, but the test animation at the top of the page fails to load properly. Also, the applications handler in Firefox's 'options' menu fails to list any flash compatible file types. On YouTube, I'm met with the video throbber stuck, unmoving, against a black rectangle. Right clicking the video and trying to view the 'settings' dialog does nothing.

I have tried deleting 'pluginreg.dat' and a number of other solutions I've found online, but nothing has made a difference. My other plugins (java, acrobat, etc.) all work fine. Thanks, in advance, for any help.

Asked by Donuts 5 years ago

Last reply by Donuts 5 years ago

  • Archived

npUnity3D32.dll is crashing when i close the unity web player

npUnity3D32.dll is crashing the unity web player plugin when i hit exit on the unity web player and I can't figure out why. I tested it on every version of firefox from 3… (read more)

npUnity3D32.dll is crashing the unity web player plugin when i hit exit on the unity web player and I can't figure out why. I tested it on every version of firefox from 31.0.0 to 34.0.5 and it only works up to 31.0.3 and 32 forward it fails and crashes.

Here is my crash report.

https://crash-stats.mozilla.com/report/index/bb062c0f-fbcc-4e65-a136-0fda42141209

I am running windows 8.1, firefox 34.0.5 currently, and the most up to date unity web player.

Please help ASAP!

Asked by Faelad 5 years ago

Last reply by Faelad 5 years ago

  • Solved
  • Archived

Sync won't synchronize my bookmarks.

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchro… (read more)

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchronized, and proved useful during holidays as I was only left with my Android devices.

I haven't been using Firefox much with my Android devices lately, but yesterday, when I checked their bookmarks, I realized they were out of sync with my PC's bookmarks.

I have been through all the tips offered on this site (unlinking, updating, re-linking...), with limited success : the history of the various devices in synchronized, but NOT the bookmarks.

I tried to create a new account with a new email address, but I am still waiting to receive the email for verification (although the email address works fine). Therefore I have deleted my 'old' account and re-created a new one, with the same email address.

Any clue as to how to synchronize the bookmarks?

Asked by xpd64 5 years ago

Answered by xpd64 5 years ago

  • Archived

flash player crashes

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling … (read more)

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling the protected mode. What is strange, perhaps not strange, is that when FP crashes if I reinstall FP everything works until I shut down the computer and restart and then it crashes again. Also, in YouTube, if FP is working all the videos will default to FP and not HTML, even though, HTML is enabled and working. If I disable FP, then all the videos play in HTML. As of right now I've disabled FP and use Chrome to view FP required displays. Anybody have any suggestions? Thanks

Asked by arejfour 5 years ago

Last reply by arejfour 5 years ago

  • Archived

shockware flash is unresponsive and I cannot play videos on firefox..Please help???

I have a constant problem with shockwave. I have shockwave flash 15 plug in installed and am using FF 33.0.2 I constantly get a message that shockwave flash maybe busy or… (read more)

I have a constant problem with shockwave. I have shockwave flash 15 plug in installed and am using FF 33.0.2 I constantly get a message that shockwave flash maybe busy or may have become unresponsive. It completely freezes up my Firefox. So I cannot watch any videos using Firefox. Everything works perfectly on Chrome. I have tried all the solutions previously suggested such as disabling hardware acceleration but nothing helps. I am ready to absolutely ditch Firefox..... This is so frustrating..

Asked by barcann 5 years ago

Last reply by barcann 5 years ago

  • Archived

both desktop and laptop flicker with black bands when looking at my site, ferrella.com, does not happen in IE

when viewing my site ferrella.com which uses a wow slider about 8-9 images in on the portfolio pages the images start to flicker and a black band appears on the bottom, a… (read more)

when viewing my site ferrella.com which uses a wow slider about 8-9 images in on the portfolio pages the images start to flicker and a black band appears on the bottom, also occurs on my laptop which then freezes, both high end dell machines super fast internet connection, and it does not happen in IE, i have emptied cache and history and reinstalled firefox to default settings and have turned off the acceleration thingy, help!

Asked by thomasf 5 years ago

Last reply by thomasf 5 years ago

  • Archived

tried to install a ID masking program. Deleted it but now times out on every bookmarked web site. Uninstaled Firefox then reinstalled but get same problem. HELP

If I type in a search it will give me a page but will time out when I try to go to the site. It will time out when starting, will not go to my homepage. No problems that … (read more)

If I type in a search it will give me a page but will time out when I try to go to the site. It will time out when starting, will not go to my homepage. No problems that I noticed before Mask program install.

Asked by Echo5 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

My arabic translation shows alway "connection not secure"!

with the green lock and/or the gray lock, even when I click on it, it shows : الاتصال بهذا الموقع غير آمن (means: connection with that site is not secure) but when I cli… (read more)

with the green lock and/or the gray lock, even when I click on it, it shows : الاتصال بهذا الموقع غير آمن (means: connection with that site is not secure)

but when I click on "المزيد من المعلومات" (additional informations), it shows "الاتصال معمى" (connection encrypted)

So is my connection secure or not? I'm confused!!

thank you

Asked by uzumaki 5 years ago

Answered by guigs 5 years ago

  • Archived

HACKED! just after I made a small Mozilla donation, I got hacked...emails going crazy, 1000s of emails...

I am getting 1000s of emails. I made a tiny donation to Mozilla and everything went wild. I ended up going to google for help...as my email accounts are gmail. My mail… (read more)

I am getting 1000s of emails. I made a tiny donation to Mozilla and everything went wild. I ended up going to google for help...as my email accounts are gmail. My mail program is Apple. Please investigate how this is happening and let me know. I think I stopped the damage by closing every account I could over the telephone today. Any help is appreciated.

Asked by s-moo 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Hangs when profile location is Offline Files

Hi all, We are having some problems with custom profile locations on windows 7 "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile" We use t… (read more)

Hi all,

We are having some problems with custom profile locations on windows 7

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile"

We use the above command to launch firefox. The u drive is a drive that is ALWAYS available for all users. This drive is redirected to the home folder of the user. To sync these folders we use Offline files.

During our testing fase we had no problems at all with this method. But in the last week we receive more and more people complaining that firefox hangs. (Read: no error specific error just stops responding and windows asks to close firefox) In my troubleshooting quest i found that as long as i don't use internet ( so not using our proxy server squid) it all works. But from the moment i try using for example google, firefox stops responding.

The tricky part is that sometimes it happens after 5 minutes, couple of hours, few days. Once it happened after 5 minutes, the only way to solve it is to delete the profile folder on the U Drive and start over.

So any help on identifying this problem is welcome. If more info is needed let me know what you need.

Asked by Michiel Cornille 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox instant crash, believed to be caused by hijackware, read more..

Attempting to open firefox would result in an instant crash with the mozilla crash reporter opening right after I click to *open* firefox which is not new as reported her… (read more)

Attempting to open firefox would result in an instant crash with the mozilla crash reporter opening right after I click to *open* firefox which is not new as reported here (https://support.mozilla.org/en-US/questions/960905). I uninstall firefox, and then I try to reinstall firefox but cannot. My PC is unable to open any google website, and any mozilla site. Using iexplorer I can search on bing, find firefox but cannot open the webpage with every other page working fine. Same results on opera browser which was not blocked. Cannot open gmail or any google related site. Finding a firefox install from an alternate site (http://thepiratebay.se/torrent/11220080/Firefox_33.0) like on TPB would result in a perfect download although I would be unable to install my newly acquired firefox.

I ran malwarebytes full scan, adwcleaner, trendmicro full scan, MBAR and micrsoft security essentials, nothing came up. Settled with combofix which found and got rid of whatever was doing this, believed to hijackware from this thread (http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/internet-explorer-wont-open-googlecom-or-any/df88416c-b9fc-40c7-ac11-a672d49fb9ba) except this applied to mozilla as well for an unknown reason. I'll post the combofix log if anyone requests.

Asked by ellis 5 years ago

Last reply by ellis 5 years ago

  • Archived

Some internet video players have choppy video it goes back and forth between frames.

Some internet video players give you a hint saying to press Esc to exit full screen. I think that the video players that do this use a Mp4 video formats, my problem is th… (read more)

Some internet video players give you a hint saying to press Esc to exit full screen. I think that the video players that do this use a Mp4 video formats, my problem is that the video goes back and forth between the next and previous frame of the video. he video advances but it has to jump some frames to catch up after going back and forth the sound doesn't jump or gets choppy the sound works fine its just the video. I updated Firefox, Java, and Flash Player but it dint help I works smoothly on Google Chrome.

Asked by Eric1191 5 years ago

Last reply by guigs 5 years ago