Firefox Support Forum

I love Firefox and don't want to use another browser. I frequently get the error "Firefox is already running". I even created a batch file to kill the process so I can re-launch it. There has to be a real solution.

The key to my issue is... I use shortcuts to web sites from my desktop. This is what seems to trigger the error (but not every time). Please don't tell me to stop using shortcuts; that isn't a solution.

I am using Windows 8.1 64 bit Firefox 32.0.1 (had this same problem with all prior versions too)

Any help is appreciated!

The Facebook game in question is Happy Acres: https://apps.facebook.com/happyacres/ . My problem : When playing Happy Acres using FF 32, the game always has to reload like an update is happening, every time I play it, either when the browser is closed or during a current session, i.e 30 seconds later. The thing is, that the game did not have the problem using FF 31. I don't have the problem playing the game on Chrome. I am using Cyberfox but I can confirm that the issue also occurs using Firefox as well.

Sony laptop, XP Home, Firefox 32.0.1.

YouTube videos work fine.

On web sites get lots of script errors and embedded videos are choppy, Plug-in holder crashes frequently.

Recently, I customized my startup page (as I have many times in the past.) Since then, however, each time I start Firefox it opens with the Firefox Startup Page, including the Firefox logo/icon. Even though I've rebooted my pc and reset my startup page quite a few times in an effort to overcome the problem (sometimes using Options and others by dragging the tab to the Home icon) the Mozilla Startup Page trumps me and replaces my customized choice. What's the deal? Is Mozilla intentionally overriding users' choices and imposing its own, preferred Mozilla Startup Page or is it the result of an unrelated "hijacker"?

Thank you.

When browsing many different websites Firefox crashes to the crash report, this seems to happen the most on Tumblr and YouTube so im thinking it may possibly be Flash?

I would post the crash report but i cant remember how to, sorry

Since about a month more or less I cannot enter the website of Geni Genealogy through my Windows 7 computer. I have got in touch with my server Cox Cable and they were not able to fix the problem. When I try to log into this website on the button shows a message "read ajax.googleapis.com". The fact is that I cannot log into this website through Windows 7 and I wonder if is something block by Firefox Mozilla. Thank you

I'm accustomed to seeing a "-" in the upper right corner of the page....but there's not a "-" there...or anywhere. So how do I minimize a webpage ?

Gotta be a simple trick, but I can't figure it out.

Hi. Today I was having trouble with Firefox being sluggish and crashing/freezing every time I played a Facebook game. It kept telling me to download the updated flash which I have done about 6 times today. It still will not recognize I have it. I looked in my control panel under Flash and I see the following: Active X version 15.0.0.0.152 NPAPI plug in version 15.0.0.152. PPAPI plug in version not installed. (I looked that up and it seems that is not for my Windows XP. The flash player I installed was 15X32_mssd_aaa_aih(i).exe. That is the manual I was asked to download on support.mozilla.org...then it gave me a specific plug in. Even though I knew I had it, I did attempt to download the plugin. It gets to 66% download complete then error application in use occurs (because I already have it) and it automatically opens Window IE to retry. I know for a fact I have the most updated version. For some reason Firefox just will not recognize it. I've restarted my computer. Earlier I reset Firefox and regave permissions on my plug ins. I have honestly done ever single fix I can do. Help please. I am going to lose my religion if this aggravates me any further! Thanks y'all. Oh and as you can see down there, it is saying I have Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146 which is not true. My control panel, Flash section disagrees and says I have 15.0.0.152.

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on firefox for a few days and when I did my bookmarks were gone as well as my toolbar bookmarks and my history. I start to wonder what happened and then I realised that there was a grey bar at the bottom of my browser stating, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.." I had no idea why this would happen as I never had this problem before so I look at the firefox support database but since I'm quite the greenhorn when it comes to programming there was only so much I could understand. I did try looking for corrupt or locked profiles but I saw none. Now as of today it's going on 2 months since the problem began and just today I recieved the firefox 32.0 update but still have this problem so I'm at my wits end and I not sure if I'll ever get it working again. Also my sync account is the one under the new system I had updated a few days before the problem began it also seems to be working on my other devices. Im lost without my bookmarks please help.

Firefox 32 was running but started misbehaving, so I checked for updates and it updated to 32.0.1. It needed to restart which is fine with me. But it didn't restart.

Double-clicking the Firefox icon on the desktop brought up an error that Firefox was still running but not responding.

In Windows Task Manager I watched firefox.exe's memory usage gradually decrease from around 500MB to 2MB and then stay there for 10 minutes. I created a dump file but am not sure how to send it to anyone who might be interested. A zip of the dump file is 138MB which is far smaller than the raw dump file but I doubt whether Yahoo will let me e-mail a file that size. Next I terminated the process, after which Firefox 32.0.1 was willing to start and is operating normally at the moment.

I see people had the same complaint about Firefox 29 and some other versions, and obviously it isn't fixed yet.

It is possible to code Firefox so that, when starting and detecting that another firefox.exe process is running and not responding, it can ask if the user wants to wait for the other process or terminate the other process. For ordinary users this would be more friendly than teaching them how to open Windows Task Manager, go to the Processes tab, and ignore a warning from Windows about the danger of exiting a non-responsive process.

This is on my wife's PC running Windows 7 64-bit but only 2GB of real RAM, and Firefox only uses around 1GB of virtual memory because she doesn't open many tabs.

With this new version of Firefox (32?), ALL of my passwords have been deleted, and any "AUTOFILL" option that was SUPPOSED to exist does NOT, in fact exist. My reaction to this abortion follows: 1) How dare you write a new version of your software that ERASES MY passwords on MY COMPUTER. That SHALL NOT happen again. 2) If I do NOT receive a FIX for this BUG by Monday morning, Sept. 15, 2014 I WILL (not shall) migrate all my browsing to another Browser and purge Firefox from my system, forevermore. For instance, SAFARI has fixed this problem on their browser. 3) You arrogance (or stupidity? or both?) is both monumental and bewildering.

I just upgraded to Firefox v32.0.1 yesterday, and I see that keyboard-created emoticons like smileys (colon +right parenthesis), winks, hearts, etc. are not displaying in Facebook on status messages or comments. This isn't just for new posts, but for old posts as well. They were visible before the upgrade, and now they are not. I believe this is a Firefox/Mozilla issue, not a Facebook one, as I just checked Facebook on two other browsers (Google Chrome and Internet Explorer), and the emoticons do display. Is this something you can fix soon? Thank you.

I was able to use ebay last night without any problems. But today it does not work.

When I try to go to http://www.ebay.com I get the "The connection was reset" page and I get this in the URL bar: "https://signin.ebay.com/ws/eBayISAPI.dll?SignIn&UsingSSL=1&siteid=0&co_partnerId=2&pageType=2050601&ru=http%3A%2F%2Fwww.ebay.com%2F".

When I click "Try Again" It either reloads the reset connection page or I get "waiting for signin.ebay.com" at the bottom left for a while then it takes me to the account sign in page on ebay.

If I click the link to ebay.com on the page I go back to the reset connection page, if I try to sign in I go to the reset connection page and this goes in the URL bar: "https://signin.ebay.com/ws/eBayISAPI.dll?co_partnerId=2&siteid=0&UsingSSL=1".

I can go to ebay.com using Chrome but if I go to the sign in page I get "This page is not available"

What gives?

I have entered 3 messages saying, then sent on to error and told to repeat

FF always starts with "this is embarassing.."

Febe has also disappeared but can download

I have my homepage set to Google, but after I have closed the browser and come back to open it up another time, it goes tot he previous page I was on. I have checked all my settings and it shows that I have it set up properly, but it refuses to work.

I have recently switched from Nightly to a regular version of Firefox, only to find that my most used shortcut, Ctrl+Shift+I (opening developer's toolbox) doesn't work.

Please, how can I fix it? It's not a shortcut conflict, as the shortcut works well in other browsers.

Cheers, Kamil

FF is crashing repeatedly. I have pruned some addons, neither Norton nor Malwarebytes finds anything problematic. CCleaner runs every time the machine reboots. Just updated to FF 32.0.1 this morning (was 32.0 last night).

Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535) Intel(R) Core™2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz Memory: 4094MB RAM Page File: 1791MB used, 6606MB avail

Crash Reports for the Last 3 Days

bp-9b81e62f-f566-40b9-944e-3e49d2140912 (17 hours ago) bp-4ee3f0cf-6310-498c-8cb5-f57422140912 (23 hours ago) bp-dbd47255-84db-48e4-8c91-6d5d82140912 (1 day ago) bp-11a5284f-0a38-4594-a7a0-1a0032140911 (2 days ago) bp-2d5d8d76-fd51-4613-96a7-5e4202140911 (2 days ago) bp-54883547-db1c-4d42-8a80-139572140911 (3 days ago) bp-6d836852-24de-4679-ac97-24fb92140910 (3 days ago) All Crash Reports

For years I have been daily bypassing my opening sign in page and going directly to my email page and using bookmark to get to certain websites.

Suddenly yesterday, I have to sign in every time I open and the one bookmark to Ancestry/com gets me to Ancestry.com but not the right page.

Ancestry.com says they have made no changes and think the problem must originate with Mozilla and as my now have the sign in problem, which has nothing to do with Ancestry.com, started at the same time, I too think my two problems must originate with Mozilla.

how do i correct these two problems?

                                                                                           Bruce