Firefox Support Forum

I have used Firefox for Mac for several years. I have always had my pref set to "Clear History when Firefox closes" Up until version 32, Firefox would close in a few seconds. Now it takes 2 - 4 minutes to close. I have to quit Firefox separately before choosing "Shut Down", otherwise the shut down is stopped.

I have read articles here that suggest that unchecking the preference for clearing history is a "solution". Giving up the automatic clearing of history may solve this problem, but now there is a new problem. Do I need to manually clear history every time before quitting Firefox? That is not a true solution.

In my case, why did this problem start with v. 32?

After recent update to Firefox 32, Flash player crashes frequently whenever i open any flash video. I have latest Flash player installed (14).

I tried to uninstall Flash player and installed it again, also tried to instal flash player 15 beta and also tried to instal older flash player 13 but all in vain and problem is same.

Update: i have noticed that this problem occurs in Firefox only while lash Player works fine in Google Chrome..

Please help me to fix this problem.

Screenshot of the Error http://imgur.com/fekGD5v

I love Firefox and don't want to use another browser. I frequently get the error "Firefox is already running". I even created a batch file to kill the process so I can re-launch it. There has to be a real solution.

The key to my issue is... I use shortcuts to web sites from my desktop. This is what seems to trigger the error (but not every time). Please don't tell me to stop using shortcuts; that isn't a solution.

I am using Windows 8.1 64 bit Firefox 32.0.1 (had this same problem with all prior versions too)

Any help is appreciated!

Hi Folks,

I'd like to do some tweaking in the config file (about:config) but really need to know how to backup the config file (assuming it is actually a file) before I make any changes just in case I mess things up, or I didn't get the desired result, and need to put Firefox back to the way it was before I started messing with it.

Since I guess it's just one file that all the settings are stored in, what is the name of this file and where would it be located on a Windows 7 computer?

Thank you,

Lee

Last week, my anti virus software (bitdefender) expired, and I was without one for a couple of days. By now I have reinstalled the updated version and it is fully operational, with no security issues or messages or updates waiting to be installed. It might be a coincidence (but I think not), but since a couple of days, Mozilla firefox no longer allows me to visit google.com/be (I'm Belgian); it claims it can't confirm that the connection is secure. I most often use the search engine duckduckgo, but would still like to be able to use google if need be!

I have tried running Mozilla Firefox without add-ons and there was no difference. Every time, I get this message:

"This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. ..."

Please can someone help me? I run Windows 7. According to the action center, everything is running normally, and internet security settings are "set to their recommended levels". That's as far as my internet problem solving abilities go..

Thank you so much!

OK, ever since I upgraded to Firefox 32, whenever I skipped to a part of a video I like, including intros for videos like Angry German Kid videos, etc, the gray bar would stop moving. I want Mozilla to fix this and this was not resolved for 32.0.1. I hope this gets fixed for Firefox 33. I have tried Safari and Google Chrome and the gray bar does not stop moving. Please help.

Got one message saying something about the server connection being broken during the page loading. Then I force quite FF and tried again, and got a runaway script popup box -- but the buttons were non-functional so I could not stop the stupid script. Had to vorce quite again.

firefox is proving to be a real piece of shit software.

Can anyone give me a VERY simple method of installing a new version of FF, whilst leaving my older version totally intact.

I am so surprised that Mozilla have not yet built this option into their download options .

I need my addons to work as they are essential for my visual problems.

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

I'm on 32.0.3 on Windows 8. Starting in July 2014, FF began seizing up and eating either Disk, CPU, or RAM. It's almost always with two pages; on the other extreme, I can play videos with no trouble at all.

All add-ons are set to Ask to Activate.

Yesterday I set the accessibility.blockautorefresh to TRUE. That allowed me to browse for several hours, even the two offending pages, without a single problem.

Today, the crummy performance is right back to what I've been fighting for 4 months, only this time it's been CPU and not Disk or RAM resources eaten up. It'll get to around 35-50% and freeze. Nothing works but to shut it and reopen.

I've gone through the troubleshooting steps and the How to Fix, and followed them - with the exception of uninstalling and reinstalling FF. I've spent quite a bit of time on trying to fix it because I'd like to be able to USE it without feeling like I have to do battle with it! I have a limited allotment of bytes each month and do not want to waste them if it doesn't work. I've kept up with the updates (except I see 33 is out now), and have no reason to think that updating again will help anything.

What changed in July 2014? Because it wasn't my hardware, software, or browsing habits.

I have a weird situation. I have a web-form application to enter data for third party. It was working OK for a long time. Suddenly totaling of cells stop working. I am attaching a screen shot. I tried the suggestions in support forum. No luck. If I use different browser (eg Chrome). It is working without any issue.

I did clear cookies, history etc. It did not help. Why is it happening like this?

Thanks for helping.

I can not set Flash player to Always Activate...that option is not available in the add-ons manager...I have version 32-0-0-238, with 32 bit windows 8....also the battery just gives me the Allow option I can not set it to remember that decision

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

The image can be made to appear if you "View Page Info" or "Inspect Element" (using add-on) and exit.

Are there settings that I need to change to correct this behavior? It started in build 32

Currently running 32.0.3 in XP SP3

Sony laptop, XP Home, Firefox 32.0.1.

YouTube videos work fine.

On web sites get lots of script errors and embedded videos are choppy, Plug-in holder crashes frequently.

Some websites suddenly stopped displaying comments while others are fine. It seems to be the last update I installed (to 32.0.3). Also, I'm still on Windows XP (can't afford a new computer right now). Any suggestions?

I tried clearing the cache and starting Firefox in safe mode with all plugins disabled -- no change. One example is CNN.com. (I know they've disabled commenting on many articles, but even the ones that do list a comment total don't display them.) Another is ew.com. They were both fine until yesterday afternoon (9/25/14) when I installed an update. I can still see comments on both sites in a Chrome browser, so it's definitely Firefox.

Ever since the update for Firefox 32.0 installed, doing a search that uses a post (which I have done for many years with no trouble with any other browser OR with Firefox 31) yields "Document Expired" whenever I hit the Back button to return to my search results. Since I use my browser to, like, search fairly often, obviously this utterly destroys the user experience. I have not done anything at all to about:config settings. How can I make this version function correctly?

To reproduce: go to startpage.com, search for anything; click on a result. Hit Back. You will see the Document Expired message (and then have to interact with a popup as well!). Every. Single. Time.

Again: This behavior is *new* with version 32. I am running Windows 7.

Thanks for reading.

Recently, I customized my startup page (as I have many times in the past.) Since then, however, each time I start Firefox it opens with the Firefox Startup Page, including the Firefox logo/icon. Even though I've rebooted my pc and reset my startup page quite a few times in an effort to overcome the problem (sometimes using Options and others by dragging the tab to the Home icon) the Mozilla Startup Page trumps me and replaces my customized choice. What's the deal? Is Mozilla intentionally overriding users' choices and imposing its own, preferred Mozilla Startup Page or is it the result of an unrelated "hijacker"?

Thank you.

Dear supporters,

please help! my firefox crashes down again and again, after 5 to 10 minutes of use. I tried all sorts of things: de- and reinstallation of firefox, windows updates, check of the virus scan (antivir professional), system restore point etc.)

Thats the last ID of the about:crashes report: bp-7ad437e9-b4b4-4ce5-a761-62b3d2141003

KIndly give me advice what to do.

Thank you

Arndt Jakob

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