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Firefox says click here to update Shockwave, but that says Shockwave is disabled so you can't click that link. Please provide fix.

On the Add-ons Manager page/Plugins entry for Shockwave Flash appears the line "Shockwave Flash is known to be vulnerable and should be updated." This is followed by a l… (read more)

On the Add-ons Manager page/Plugins entry for Shockwave Flash appears the line "Shockwave Flash is known to be vulnerable and should be updated." This is followed by a link reading "Update Now". When I click this link, Firefox thinks for a while and then brings up a page that says (it's quite long, so this is a summary) Shockwave Flash versions have been disabled, so this page appears when you click on any of its links.

Since "Update Now" doesn't work, please send me an executable file that will fix this. Firefox says it is version 30.0.

Asked by SF11blocked 5 years ago

Answered by guigs 5 years ago

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I keep getting a popup every time I use Firefox. It's extremely annoying.

I get a popup all the time whenever I use Firefox. The site is http://www.hpdtsr.com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJ… (read more)

I get a popup all the time whenever I use Firefox. The site is http://www.hpdtsr.com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJwZgL3JUpiT%2F07N7eN7xgalTzX7D56AumegX9fGqLoEsCKDvNI%2FEeMJshOuIA51pAHFGf31a8tY4SBCSNzVJl5M9NbeZYmMezwTsxk1ydeMIV4HoyjAlnHUasyrURf9jwqkrCnTA3b6A8mAIDRyvJSw0QWD8TgKdARMIyIBoDvtxqNNr%2FxLCvF2%2BETGEvmPUTeAX4We7CA9z3Ssytys6Gim5N2d7%2F5DJexDMVKkT%2FCYOyImBplrWr4NHaD8R8fyoETOSO%2Fxy%2BOGJ72WXbhtKw5Oo66AiY6HRKpnsDxDbUtWL7Xw%3D%3D&t=1 The most annoying part is that it has a message that says it cannot find the website. Why am I getting a popup for a website that my browser cannot even find?! I have tried EVERYTHING I know to do. I've cleaned out my cookies, installed malware, and I've been on this site several times, trying whatever I think will help. NOTHING has. I do know, however, it only happens on Firefox. It does NOT happen on Explorer or Chrome. If I cannot resolve this, I suppose my only option is to use one of those instead.

Asked by cashewnpeanut 5 years ago

Answered by guigs 5 years ago

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Firefox can't open any Microsoft link - get "windows stopped working error"

When I try to open a Microsoft Word or xls file (not Powerpoint), I get the useless Microsoft popup: "Microsoft X has stop working. Windows is looking for a solution....… (read more)

When I try to open a Microsoft Word or xls file (not Powerpoint), I get the useless Microsoft popup: "Microsoft X has stop working. Windows is looking for a solution....". This just started the other day and I haven't made any changes to my computer. I don't know if this an Office or Firefox issue. It happens on multiple website/programs in Firefox.

Asked by kimski 5 years ago

Answered by kimski 5 years ago

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Mozila FireFox system tools 17.54.5468

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to … (read more)

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to play a facebook game. We clicked it and downloaded it and the computer seemed fine after that (but we did notice something called uniblue was now on her computer). Then i got onto my computer and when i tried to get into yahoo groups i got the same message. I also got a different message when half way thru watching a video on youtube a screen came up saying that the certificates for youtube were invalid or didn't exist. I deleted firefox completely - including the folder in programs (x86) - reinstalled it and i can once again play youtube videos (so far) but i'm still getting a message for Mozila FireFox system tools 17.54.5468 when i try to get into yahoo groups. My question - is 'Mozila FireFox system tools 17.54.5468' a real message from you guys and if its not, does anyone know how i get rid of it? I have Windows 7 and its a desktop if anyone needs to know.

Asked by xarnaye 5 years ago

Last reply by FredMobbing 5 years ago

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Firefox 30.0 also crashing

I thought the new release would fix the frequent crashes I've been experiencing, but Firefox 30.0 is also crashing with the same graphics acceleration issue. Does anyone … (read more)

I thought the new release would fix the frequent crashes I've been experiencing, but Firefox 30.0 is also crashing with the same graphics acceleration issue. Does anyone know when this bug will be fixed?

bp-6fa1a51a-44ef-4076-aaf5-4ac992140611

Asked by Vici 5 years ago

Answered by Vici 5 years ago

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FF29, 30now crash everyday. Reinstalled WINDOWS still crash.

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly. I thought it was flash and anot… (read more)

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly.

I thought it was flash and another addon but no. Due to some reason I reinstalled windows and it still crashes. Now my firefox is 30 beta with only adblock plus and flash active. I read somewhere to disable hardware acceleration but it didn't help. I've been using firefox since I don't even remember, 0. something?? This is the first time I'm seriously considering change. Please, please help.


Submitted Crash Reports Report ID Date Submitted 4734912a-3f3b-4b16-bc96-c7ce169ff2fa 5/3/2014 12:05 AM bp-7e33f86f-7880-4c52-81da-d2d782140503 5/2/2014 11:59 PM bp-1a9cfb9b-40f1-4949-a845-b32b92140502 5/2/2014 3:35 AM bp-c594ead1-dbd2-4466-a817-ea1992140502 5/1/2014 11:39 PM bp-03690885-3e43-4f7a-a1f6-7a5222140502 5/1/2014 9:49 PM bp-7bc39222-25ae-4dd6-86d9-017dd2140502 5/1/2014 9:42 PM 84e53a4c-2db0-4562-b32b-a80f84daa9d2 5/1/2014 9:16 PM bp-7a653189-0797-4d52-aa01-b563e2140502 5/1/2014 9:13 PM bp-e3c182ba-6fc8-407b-bdc8-5c7a42140501 4/30/2014 11:02 PM bp-5c18feff-34da-41ee-aaf3-70c1c2140430 4/29/2014 10:31 PM bp-ea409f81-5747-4389-820c-f95fa2140429 4/29/2014 2:38 AM bp-9fb55881-0e91-47f2-a671-13fc32140429 4/29/2014 2:17 AM bp-1088bb06-62ea-41de-b5b2-6d10a2140429 4/29/2014 2:17 AM bp-69e5a59b-0e19-4617-a23d-fb9c52140428 4/27/2014 9:59 PM bp-fb878fa1-0ea7-45cf-95d7-450f32140427 4/27/2014 12:46 PM bp-dc2c5fdd-7ee0-440a-984e-da8cd2140427 4/27/2014 12:44 PM bp-94c518ef-e659-4e85-b144-029fa2140427 4/27/2014 12:44 PM bp-697d71dd-0422-4678-80fc-29de62140427 4/27/2014 12:36 PM bp-343618ff-0191-483d-a2ec-93d562140427 4/27/2014 9:09 AM bp-fce88d8a-40c6-4584-9be3-e26132140427 4/27/2014 8:43 AM

Asked by Afya 6 years ago

Last reply by guigs 6 years ago

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signon.useDOMFormHasPassword no longer working with FF 30

Seems that the "signon.useDOMFormHasPassword" workaround (latest working version is FF 29.0.1) to automatically populate username/password fields protected by "autocomple… (read more)

Seems that the "signon.useDOMFormHasPassword" workaround (latest working version is FF 29.0.1) to automatically populate username/password fields protected by "autocomplete=off" no longer works with FF 30. Now with FF 30 I always have to double click each of those "protected" username input field to select the only one entry to automatically populate the corresponding password input field. This is pretty annoying as there is only ONE username to select (which should be auto filled). Why did you disable the above workaround? Is there an other way to re-enable username/password autofill for autocomplete=off protected input fields?

I already tried the following parameters, but nothing changed:

signon.autofillForms;true signon.overrideAutocomplete;true

Asked by Thubb 5 years ago

Last reply by Thubb 5 years ago

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How can I stop the "Firefox has stopped working" window from appearing?

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which i… (read more)

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which is running a GM script 24/7 and when it spots that FF has stopped working it aborts the process and restarts FF. Unfortunately the pop-up window doesn't go away and the old process is still seen in the mix. If I manually click on the stop program button in the window then the new FF process also seems to die. If I close the window using the X button then I have a FF ghost process that won't stop. How can I stop the window from appearing?

Windows 7 FF 30.0 GM 2.0

Asked by John48 5 years ago

Last reply by guigs 5 years ago

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suddenly drops Mozilla

Hello!Periodically there is a crash, here are links to the last two crash https://crash-stats.mozilla.com/report/index/17d548d3-0490-4ff4-bac7-b6fcd2140621 https://crash… (read more)

Hello!Periodically there is a crash, here are links to the last two crash https://crash-stats.mozilla.com/report/index/17d548d3-0490-4ff4-bac7-b6fcd2140621 https://crash-stats.mozilla.com/report/index/74422128-7ecd-4a79-9868-effe32140618 hardware acceleration is turned off,plug-ins, too,RAM drove memtest,no viruses ! what's the problem please help?I beg you to help me, always chose only Firefox!

Asked by 1slcs 5 years ago

Answered by iamjayakumars 5 years ago

  • Archived

Frequent crashes, different machines, FF 24-30

Since using Firefox on Windows 7, I have been encountering crashes and hangs that all exhibit the same symptoms. Large blocks of the screen go black. Moving the mouse res… (read more)

Since using Firefox on Windows 7, I have been encountering crashes and hangs that all exhibit the same symptoms. Large blocks of the screen go black. Moving the mouse restores the images, then they go black again. It happens most quickly when scrolling through images (like from a Google image search). Sometimes I will kill FF, but other times it crashes before I can kill it. The Windows eventvwr doesn't record the crash.

I've reinstalled FF from scratch. Reimaged my machine with Windows 7. Bought another laptop installed Windows 7 from scratch and the crashes continue. I've started Firefox in safe mode, still crashes. It usually takes a couple of hours of use before the video goes black and it crashes, almost like a memory leak.

This has been going on literally for months.

Based on a problem someone else here reported, I've pasted the last few crash ID's below.


bp-dcbe53c4-9d14-4cbe-a195-86ba12140701 7/1/2014 9:58 AM bp-4e6d0b65-21d6-4424-a6df-d99442140630 6/30/2014 9:34 AM bp-57910066-00e1-4d64-8fec-9debc2140626 6/26/2014 3:24 PM bp-9926193c-3346-4be0-80bc-ebf892140625 6/25/2014 1:41 PM bp-685a8aad-8006-436c-accf-f23b72140625 6/25/2014 12:13 PM

Asked by rtav 5 years ago

Last reply by guigs 5 years ago

  • Archived

Can't sync.

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a smal… (read more)

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a small window in the right corner that says Sync Enabled: Firefox will begin syncing momentarily. And it has been that way for 10 minutes. It never indicates it is syncing.

On the Windows 8.1 computer, I cannot determine whether the sync account is the old one. There is no sync option in the menu button. When I go to Tools/Sync Now nothing happens. Under the options/sync tab there is NO option to Unlink this device.

So I can't tell if I have the old sync program and couldn't unlink if I did. Meanwhile, nothing happens on either computer when I choose Sync Now.

Asked by bobgri 5 years ago

Last reply by guigs 5 years ago

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Incorrect URL to update quicktime provided by plugins analyzer

I followed the link from the add-ons manager to the plugins analyzer at https://www.mozilla.org/en-US/plugincheck/ - it told me this: QuickTime Plug-in 7.7.4The QuickTim… (read more)

I followed the link from the add-ons manager to the plugins analyzer at https://www.mozilla.org/en-US/plugincheck/ - it told me this:

QuickTime Plug-in 7.7.4The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. vulnerable 7.7.4.0 Update Now

The update now button did not update the plugin, and did not take me to a page with any update links. It took me to http://support.apple.com/kb/HT6151 which is a description of the update and the problems it solved. It does not provide a link to anything that updates the plugin. Please fix this.

Asked by rcb. 5 years ago

Last reply by guigs 5 years ago

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How to disable anti-alasing completely in firefox 30?

Till today I used an add-on to remove the anti-alasing functionality to get clear, sharp Fonts in Firefox. With Firefox 30 the add-on is no longer supported. And now I am… (read more)

Till today I used an add-on to remove the anti-alasing functionality to get clear, sharp Fonts in Firefox. With Firefox 30 the add-on is no longer supported. And now I am back at the beginning with this prblem as I already hat in Firefox 17.

Here an example of what I mean. http://s1.directupload.net/images/140612/rl8qxiiu.jpg

The upper line is as Windows renders fonts without antialasing and so did firefox until firefox 29. The bottom line is how firefox renders fonts in firefox 30. I can not live with that washed-out, frayed fonts, I get headache from that.

Can someone tell me how to remove this anti-alasing feature completely out of my firefox?

Asked by Juschi 5 years ago

Last reply by guigs 5 years ago

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best way to enforce secure browsing methods, especially for children, by having an add-on that checks the meta tag for digital content suitability - is it poss

I am currently completing my thesis on a discussion around the best way to enforce secure browsing methods, especially for children and young adults. I wish to promote th… (read more)

I am currently completing my thesis on a discussion around the best way to enforce secure browsing methods, especially for children and young adults.

I wish to promote the idea of a Meta standard for all digital content that would allow via an add-on users to select different content that is allowed to be viewed/downloaded.

Asked by miraclemax 5 years ago

Last reply by guigs 5 years ago

  • Archived

Since August 2013, Firefox is lagging and using too much PF Usage after 1 hour

The problem is BACK WITH A FURY with Firefox 30!!!!!!!!!!!! See my original thread that was archived here..... https://support.mozilla.org/en-US/questions/972507?page=… (read more)

The problem is BACK WITH A FURY with Firefox 30!!!!!!!!!!!! See my original thread that was archived here..... https://support.mozilla.org/en-US/questions/972507?page=2


I put off going to Firefox 30 for quite a few weeks because 29 & 28 before it were working more or less okay with the PF usage and serious BOG DOWN not as much of an issue. Well.....HUGE MISTAKE going to Firefox 30!!!!!!! It's total JUNK! If you are thinking about going to 30.....I say don't do it.

What is the fix for this Firefox? I'd like to post a screen shot of how much memory, CPU, and PF usage Firefox eats up. Can I post a pic of a screen shot?

It's totally ridiculous to use Firefox again currently....I have to "End Task" on Firefox every hour when using it normally for the last 7 days since I went to FF30. Help please....

Asked by mattt 5 years ago

Last reply by guigs 5 years ago

  • Archived

ff decides for itself not to store history longer than 7 days no matter what i tell it

i used firefox for quite some time, years actually, and history always worked without problems. i can't tell exactly when it began, but suddenly it stopped. i tried ticki… (read more)

i used firefox for quite some time, years actually, and history always worked without problems. i can't tell exactly when it began, but suddenly it stopped. i tried ticking each of those boxes that are mentioned in help/troubleshoot and also with just selecting remember history without any boxes ticked, it does exactly not that ... well, it does, but it's kinda useless and even more pointless when your history is only stored for the last seven days. is the month ending and turning to the first day of the next, it says today, last seven days, [name of last month] ... i'm happy, thinking, yay it works again ... only to get it deleted after the first seven days of the new month - gone. as if never existed.

i can't bookmark each page i visit just to have some kind of history, that's kinda pointless and ludicros and defeats the whole prupose of storing a history for maybe later reference of wot i did some time ago.

[windows xp, sp3, firefox 30]

[on another note, but not related to the above question although it annoys me since even a longer time ... what is it with those memory and cpu spikes to 90% out of nothing ff does, no difference if there are 20 tabs open or just one blank tab?]

regards, arík chen

Asked by meh_ 5 years ago

Last reply by guigs 5 years ago

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I installed it on a new computer and my password would not work for linking, now I can't log in on any of my devices and reset email does not get sent?????

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start o… (read more)

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start over. My credentials will not work and a reset email is not being sent. I would like to get my devices logged in and linked again. If it isn't possible I will reluctantly move back to Explorer. Mozilla has been so easy to use until now???? Very frustrating.

Asked by bizebill 6 years ago

Answered by guigs 6 years ago

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My UK Dell XPS keyboard changed itself to USA and as the password has a £ in it I can't open the computer as Alt 0163 doesn't work.

My UK Dell XPS keyboard somehow changed to USA. Before I could correct it the computer shut down and can't be reopened without the password. The password has a UK £ in … (read more)

My UK Dell XPS keyboard somehow changed to USA. Before I could correct it the computer shut down and can't be reopened without the password. The password has a UK £ in it, and I can't type the £ with the US keyboard. When I type Alt+0163 nothing happens - it doesn't register as a key stroke.

Asked by theflourmill 4 years ago

Answered by FredMcD 4 years ago