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  • Archived

save as "web page, complete" .html file disappears when overwriting file with same name

On Mac and PC using various versions of FireFox (including 29.0.1 on Win 7) the following occurs: "Save Page As" a page with several iFrames in the content. I use "Web p… (read more)

On Mac and PC using various versions of FireFox (including 29.0.1 on Win 7) the following occurs:

"Save Page As" a page with several iFrames in the content. I use "Web page, complete" and name the file.

Close FireFox. The .html file and accompanying folder are saved correctly. Then I open the file in FireFox and make some changes to fields in a form. Then "Save Page As" again and use the same name. It prompts to overwrite the existing file and I click Yes.

Three out of four times the file is no longer there. The folder remains but the .html file is gone. Not in the trash or hidden, just gone.

I know this sounds crazy but I have tested it on about 20 computers (both mac and various windows versions), all with different FF versions and different antivirus. The above scenario happens: always on 1 computer, occasionally (random) on 3, and hasn't been observed yet on the others.

Has anyone encountered this before? Are there any antivirus or malware products that could cause this? Any settings in FF that could? Any thing about this page or frames that could cause it?

Asked by dcrouch 6 years ago

Last reply by gruff 5 years ago

  • Archived

Tabs opening on their own, attempting to connect to "About:xxyyzz"

Starting about a week ago, seemingly at random tabs will open on their own. They always try connecting to the URL mentioned in the title. Now, this obviously won't resolv… (read more)

Starting about a week ago, seemingly at random tabs will open on their own. They always try connecting to the URL mentioned in the title. Now, this obviously won't resolve because that isn't a valid URL. This only seems to happen when firefox is already open, and isn't affected by running firefox in safe mode. I've ran some scans and haven't found anything, I've been through my startup processes and nothing is amiss there either. I feel I should also mention that this is only happening in firefox, I've left Internet Explorer open for a few hours to see if anything would happen and nothing did. Funnily enough it's just happened in the time it's taken me to type all of this out. That's about all I can think to add. I hope someone can get to the bottom of this.

Asked by SWZT 6 years ago

Last reply by xPhaze 5 years ago

  • Archived

Firefox Crashing randomly either when scrolling or not

I thought I fixed the problem I went to a new profile but took over Prefs.js and the fast dial folder so my fast dial stuff will still be intact. I installed Youtube HD w… (read more)

I thought I fixed the problem I went to a new profile but took over Prefs.js and the fast dial folder so my fast dial stuff will still be intact. I installed Youtube HD which makes videos automatically hd so I dont have to select it and thats the only plugin i was running but I uninstalled it and it still crashes. Now my flash player hardware acceleration is disabled but I use 11.7 flash player due to the fact the new flash player 13 and 12 makes my youtube videos freeze up. 11.7 is the only one I found out of all of em that still works right for me. That may be what is causing the crashes. I dont know how to read crash ID's so I leave that up to yall I have two. I Just marked solved on a thread that i had going over the same issue. And for reference I do not have hardware acceleration enabled on firefox it makes the letters weird for some reason So I never use it. I have disabled flash and so far so good but only time will tell and a lot of the sites I go to use flash. I was scrolling my facebook news feed both times when this error happened. Here are the crash ID's


bp-5c46da88-1767-4ac6-aac2-6b5b72140426 4/26/2014 5:22 PM bp-d9b8a9ef-03f9-4843-b58f-3738c2140426 4/26/2014 5:21 PM

Asked by nickm25 6 years ago

Last reply by Safwan Rahman 6 years ago

  • Archived

New tab page won't change when I do the about:config thing.

So I updated Firefox a couple days ago. Whenever I open a new tab it take me to this Bing search thing. I Googled how others were fixing this and the about:config thing … (read more)

So I updated Firefox a couple days ago. Whenever I open a new tab it take me to this Bing search thing. I Googled how others were fixing this and the about:config thing isn't working. I go to edit the site that will come up I type in about:blank or Google.com and it just stays the Bing search thing.

Any help would be wonderful since I just want to get rid of the new tab that keeps coming up each time >_<

Asked by girlsrule 6 years ago

Last reply by FredMcD 5 years ago

  • Archived

Go ahead, say it. You reccommend another browser not repair FF. Does that mean new FF is unfixable? I can handle that if that's what you want.

I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can… (read more)

I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can do that.

Asked by Dirtmaster 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

can I ever revert to not install update after opening "about firefox"?

Is there any way that I can stop firefox from applying downloaded update after update process has been initiated through "about firefox" menu? I know how to stop automati… (read more)

Is there any way that I can stop firefox from applying downloaded update after update process has been initiated through "about firefox" menu? I know how to stop automatic update, but there seems no user interface for 1) checking about about firefox menu 2) without updating to newest version. Could anyone help me out here?

Asked by supportaccount1 6 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Since version 29.0.1 Firefox keeps crashing

Since I updated to version 29.0.1 Firefox keeps crashing. Before I had FIrefox 28 and no problems. I found out that my FIrefox uses about 500 to 600 MB RAM. Then the RAM … (read more)

Since I updated to version 29.0.1 Firefox keeps crashing. Before I had FIrefox 28 and no problems. I found out that my FIrefox uses about 500 to 600 MB RAM. Then the RAM usage suddenly goes up to about 1,5GB and Firefox crashes. What can I do, that Firefox stops crashing?

Here are my last crash reports:

bp-35e4cc58-3100-4718-a444-6e0cd2140520 20.05.2014 20:42 
bp-0b111ad0-3c73-4403-88fc-d3c402140520 20.05.2014 19:29 
bp-01f20bc1-725d-4604-956e-ea07e2140520 20.05.2014 17:56 
bp-3aa8f5c3-a013-47af-85b2-971592140519 19.05.2014 21:18 
bp-1535557a-6b0f-4eda-a558-ea0372140519 19.05.2014 19:52 
bp-517d952b-8fe2-4ca3-aea4-4af042140519 19.05.2014 15:36 
bp-ceaa1370-b80f-4d19-af28-a9b8d2140518 18.05.2014 22:34 
bp-b83fee90-d861-450d-a9dc-16b882140518 18.05.2014 21:22 
bp-7952bd98-76a3-4443-ac7a-b57452140518 18.05.2014 17:39 
bp-a212a286-a05d-408b-9495-496742140518 18.05.2014 16:36 
bp-d894b88a-584f-40cb-9a97-0e4f02140518 18.05.2014 14:53 
bp-82dfad30-baec-4646-b455-01a882140518 18.05.2014 13:45 
bp-ba5ff309-64d4-4273-b823-265162140517 18.05.2014 01:21 
bp-865b4348-85a7-4b18-8420-796012140517 17.05.2014 21:06 
bp-522c2119-426d-4e56-8126-ef1e22140517 17.05.2014 02:10 
bp-59737336-06a3-4cda-81e7-adb302140516 16.05.2014 20:07 
bp-8083f74c-4687-477f-b0e0-4e2152140516 16.05.2014 17:10 
bp-004a8a8d-29a2-4ad8-ae14-2a9c02140516 16.05.2014 16:09 
bp-c5b8ec5d-c026-4a1c-86c2-fc6ac2140515 15.05.2014 20:44 
bp-1f5e09fc-13b9-4f95-b57f-9f6112140515 15.05.2014 19:26 
bp-96d7ae8e-5e97-490c-87a1-1e54b2140515 15.05.2014 15:48 
bp-d799cbf8-9c6e-49e4-a1e7-f39162140515 15.05.2014 15:06 
bp-df69bc6b-8e15-4e4e-9ca1-844962140514 15.05.2014 00:59 

Asked by Berni_11 6 years ago

Last reply by mlkj9876 6 years ago

  • Archived

Firefox don't store cookies from weibo.com

Firefox all works fine but don't store cookies from weibo.com, makes me need to log in everytime when browsing that website. I have choosen "automatically log in next tim… (read more)

Firefox all works fine but don't store cookies from weibo.com, makes me need to log in everytime when browsing that website. I have choosen "automatically log in next time", but it still doesnot work.

Asked by mikewang0814 6 years ago

Last reply by Steffen 6 years ago

  • Archived

Firefox crashes when printing

I have had a problem with FF crashing when I print. This happens in Safe mode, as well as standard. Following instructions, I reset FF. No crash. I reset the home page to… (read more)

I have had a problem with FF crashing when I print. This happens in Safe mode, as well as standard. Following instructions, I reset FF. No crash. I reset the home page to one of my choice, and crash occurred. I tried a couple of others (after resetting, again,) and the same thing happened.

This may be something to look at. As long as I have the default home page in place, I can print.

I have submitted this multiple times. Here is the latest crash report: bp-2c6028fd-a16d-4672-9d21-753232140530

Asked by wawoodman 6 years ago

Last reply by Estone 5 years ago

  • Archived

clicking x on customize tab removes tab but not customize

got new firefox 29. if I right mouse click and click "customize" on the right mouse button menu a new tab appears with the ability to customize the icons, address bar, et… (read more)

got new firefox 29. if I right mouse click and click "customize" on the right mouse button menu a new tab appears with the ability to customize the icons, address bar, etc.

If you click the [x] on the tab for the customize, the tab disappears but the customize page does not. it takes over the browser. clicking "exit customize" on the bottom right does nothing. You have to close the browser in order to get rid of the customize page... Assuming this isn't working as designed...

windows 7 64-bit, 6gb memory, 1920x1080 hd display, avg 2014...

Asked by crvboy01 6 years ago

Last reply by cor-el 5 years ago

  • Archived

I just installed Firefox 29.01 and the text labels on my toolbar have disappeared and there doesnt seem to be a way to put them back. How do I do this?

MY QUESTION IS EXACTLY THE SAME AS THE USER BELOW ASKED (WHICH I HAVE PASTED BELOW), AND HE GOT A STANDARD (AND USELESS) RHETORICAL ANSWER FROM THE SUPPORT STAFF. PLEASE… (read more)

MY QUESTION IS EXACTLY THE SAME AS THE USER BELOW ASKED (WHICH I HAVE PASTED BELOW), AND HE GOT A STANDARD (AND USELESS) RHETORICAL ANSWER FROM THE SUPPORT STAFF. PLEASE LOOK AT THE SPECIFIC QUESTION ASKED AND DO NOT ANSWER WITH A GENERIC ANSWER LIKE "THIS IS HOW TO ACCESS THE CUSTOMIZATION SCREEN" BECAUSE I FOUND THE CUSTOMIZATION SCREEN WITHOUT HAVING TO ASK AND THAT SCREEN DOES NOT SHOW HOW TO TURN ON THE FEATURE I NEED! DO YOU WONDER WHY I USE ALL CAPS? IF YOU READ THE ACTUAL QUESTION WHEN IT WAS WRITTEN IN LOWER CASE, I WOULDN'T NEED TO USE ALL CAPS!

Last night I updated to Firefox 29.0.1. Now, I don't mind change - and I don't mind redesigns - but I HATE it when options are removed. I want text labels on my buttons (the "Home" button for example"). In the previous version of Firefox you could right-click in the grey space at the top, and select "customise". From there, you could drag and drop which things you wanted to appear in your toolbar or not - and there was a tickbox to selext if you wanted text labels to appear underneath them or not. Now as hard as I look, I can't find this option. It looks like you're now forcing people to ONLY use icons. I hate that. My brain processes the word "Home" a lot faster than it recognises a little picture of a house. You need to understand that people work in different ways - and just because the Firefox developers might not personally use the text labels, that doesn't mean that no-one does!

Asked by whereitis 6 years ago

Last reply by arthurfirestarter 6 years ago

  • Archived

Sync doesn't work between 2 desktops

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything … (read more)

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything I could find on this site, including the links to the instructions and the troublehooting, replies to questions, and even the video.

Am I right in assuming that because the Firebox versions don't match that sync won't work? Or is there yet something else that is the reason? Or can it be done, and I just haven't figured it out?

Thanks for your help.

Asked by jeffsiegel99 6 years ago

Last reply by guigs 6 years ago

  • Archived

how to stop ads appearing constantly on my screen

often a request to complete a survey or take tickets in a lottery or an ad related to the information I am seeking eg an ebay ad for the washing machine I an researching … (read more)

often a request to complete a survey or take tickets in a lottery or an ad related to the information I am seeking eg an ebay ad for the washing machine I an researching

Asked by Georgie1 6 years ago

Last reply by alan_r 6 years ago

  • Archived

Where is toolbar icon for QuickProxy? (Not in Customize).

Firefox 29 (and now 29.0.1). First -- I have QuickProxy 2009.07.19 as an Add-On but its button/icon is nowhere. Not in Customize so cannot move it onto the Toolbar (or … (read more)

Firefox 29 (and now 29.0.1). First -- I have QuickProxy 2009.07.19 as an Add-On but its button/icon is nowhere. Not in Customize so cannot move it onto the Toolbar (or whatever the toolbar is called these days). So where is QuickProxy's button/icon?

The above is the "important" question.

Second -- the Add-On icons I do have are spread out a bit too much so they cramp the URL window to the left. (Icons only - no text.) Must they be so spread out?

Thanks.

Asked by glnz 6 years ago

Last reply by cor-el 6 years ago

  • Archived

My History restore, and open tabs have disappeared. (Firefox 29)

It was smth wrong with my pc. when I tried to resolve the situation, I accidentally updated the browser twice. And now I can't find all my "history" and "BOOKMARKS"!!!!… (read more)

It was smth wrong with my pc. when I tried to resolve the situation, I accidentally updated the browser twice. And now I can't find all my "history" and "BOOKMARKS"!!!! How?????? How can I restore my bookmarks???? Help!!!

Asked by simansi 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox print shows gray blank in preview, "error occurred in printing" when print

When I attempt to print page. print preview page opens as blank gray, does not load with page. When I click print it shows correct printer, attempts to print, then shows… (read more)

When I attempt to print page. print preview page opens as blank gray, does not load with page. When I click print it shows correct printer, attempts to print, then shows "error occurred during printing". Only occurs when printing page from Firefox, since one of the most recent updates (maybe April) Prints okay from Internet Explorer, but I do not like/use IE.

I have gone into troubleshooting page and reset Firefox, reset " print_printer" in about::config and others. Still not fixed. May be beyond my skill level at troubleshooting.

Asked by ianw 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Firefox sync couldn't restore information on other device

I created an account for the new firefox on my laptop to sync my bookmarks. However, I can't retrieve them when I log into the account on my desktop. Nothing changed afte… (read more)

I created an account for the new firefox on my laptop to sync my bookmarks. However, I can't retrieve them when I log into the account on my desktop. Nothing changed after login.

All the newest bookmarks was on my laptop but my laptop has been formatted due to some serious problem. How could I retrieve my bookmarks from firefox sync?

Asked by aa16092000 6 years ago

Last reply by rnewman@mozilla.com 6 years ago