I run Firefox version 28 on a 64-bit Lenovo G700 laptop running Windows 8.1. I am trying to view videos on news sites. Most of them (ABCNews, CNN, FOXNews, NBCNews) giv… (read more)
I run Firefox version 28 on a 64-bit Lenovo G700 laptop running Windows 8.1. I am trying to view videos on news sites. Most of them (ABCNews, CNN, FOXNews, NBCNews) give me no trouble, but two of them--CBSNews and PBS--won't let me view videos. (In IE11 and Chrome, PBS works, but CBS doesn't.) On PBS, I get an error message of "Plug-in file missing". On CBSNews, all I get is a black placeholder (which doesn't respond to either left- or right-clicking) where the video is to play; sometimes, I don't even get that, just white space. I've updated my plug-ins, reinstalled Shockwave Flash several times, and I've gone through my plug-ins turning them on and off, testing them as recommended; I couldn't find any plug-in that was causing trouble. All I know is that PBS uses a "JW" program to put its videos out. I've emailed CBS tech support to see if they could give me some guidance; all they do is recommend Chrome, which (as I mentioned above) doesn't work. I'm at my wits' end; has anyone else run into this kind of thing? Note: there is probably a different solution for each website, since the manifestations are different.