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  • Archived

How to remove S.ytimg.com virus?

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused… (read more)

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused my computer to operate very, very slowly.

Asked by nitro476 6 years ago

Last reply by iamjayakumars 6 years ago

  • Archived

Firefox STILL won't let me add a security exception

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this. First of all, I posted about this months ago, the thread can be… (read more)

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this.

First of all, I posted about this months ago, the thread can be found here: https://support.mozilla.org/en-US/questions/965352 . No personal ill-will toward the folks who responded, but none of the replies were helpful. Most were not even APPLICABLE. (This includes the final one, that I didn't respond to.)

Briefly: Occasionally, seemingly at random, a site (often one I've previously accessed with no problem) will start giving me the "This connection is untrusted" screen I'm sure you've all seen occasionally, ostensibly because of invalid security certificates, but in reality for no damn reason at all, at least not that I've ever been able to discern. I then click on the "I understand the risks => Add exception" option - unlike some others who have similar issues, I DO get this option, it's not greyed out or anything. This brings up the "Add Exception" dialog as expected, but apparently it's merely decorative, because when I click the Confirm Security Exception button at the bottom, LITERALLY NOTHING happens. The box doesn't close, no error message comes up, there is no visible change of any kind. I hope I'm being clear, when I say LITERALLY NOTHING happens I mean LITERALLY NOTHING happens.

(Sorry if that sounds condescending, but you'd be amazed at the number of times I've said something like that and the *immediate* response is something like "What did the error message say?". And looking at it from the other side, having done tech support, you'd be equally amazed at the things customers described as "nothing happening" that could not possibly be further from "nothing", including error messages that plainly spelled out what the problem was! I'm just trying to (a) avoid the first scenario, and (b) make it clear that this isn't an instance of the second one...)

To belatedly respond to the last message in the previous thread:

* I am NOT in private browsing mode
* There are no intermediate certificates involved (and even if there were, I would have no clue, based on that message, about HOW to get them). 
* Also, it's a very bad sign that this message expressed doubt about whether I had an option that my original post quite explicitly spelled out that I *did* have. Again, no personal ill-will, and I know the OP in that thread was rather long, but even so, that kind of thing makes me wonder what *else* about the problem the person responding might have misunderstood.

Anyway. Hope that's clear enough, if anything isn't, please ask. I'm happy to answer questions about my settings and whatever else might be relevant, much less happy to correct faulty assumptions after the fact. It seems that significantly more people than me have this problem, let's see if we can get it resolved once and for all.

Asked by purpleplatypus 6 years ago

Last reply by laknox 5 years ago

  • Archived

text entry very slow

There appears to be a common problem with the latest versions of FF (26/27) entering text into text boxes (like this one). Email (yahoo) is particularly frustrating. The … (read more)

There appears to be a common problem with the latest versions of FF (26/27) entering text into text boxes (like this one). Email (yahoo) is particularly frustrating.

The probelm is most appearent using the cursors to navigate around existing text. If I hold down the right or left arrow the speed at which the cursor moves is frustratingly slow and the CPU use goes to 100%. I don't get any of these problems with Chrome/ IE or Opera.

I've tried all of the normally reset firefox, hardware acceleration on/off, safe mode. None makes much difference. The problem does not appear to be present on Linux.

I'm running Win XP SP3 Home. Generally well patched and maintained and I don't generally have any performance problems.

Asked by MarkAHobbs 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Firefox will not work with paypal

Recently I have tried to purchase a few item using PayPal. PayPal have recently updated thier payment pages.When you get to the log in page for PayPal you get the option … (read more)

Recently I have tried to purchase a few item using PayPal. PayPal have recently updated thier payment pages.When you get to the log in page for PayPal you get the option to choose alternative payment. Clicking on this link takes you to another page. The options for alternative payments are shown but clicking them ,nothing happens.The only thing you can do is go forward or back reverting to the default payment page. Ive tried the same websites using IE and with no problem. One site had the new PayPal format which worked so clearly this is a problem with Firefox.

P Lease fix this as I do not like using IE.

Asked by simdmuk 6 years ago

Last reply by Garry74 5 years ago

  • Archived

Firefoy consumes high CPU time displaying Facebook compared to other browsers.

Why id Firefox consuming so much more CPU cycles then the same (Facebook page) on other browsers? You may see the difference in this screen capture FF27 vs IE11 Is there … (read more)

Why id Firefox consuming so much more CPU cycles then the same (Facebook page) on other browsers? You may see the difference in this screen capture FF27 vs IE11 Is there another way to fix this then the AdBlock filter suggested before? This might maybe temporary fix the issue but who knows what problem it introduces for next?

Asked by taglich 6 years ago

Last reply by Boblebad 6 years ago

  • Archived

The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete ?

I was trying to logon to www.hsbc.co.in when I got this message. I have successfully logged in to this website before from Firefox so I don't understand what is happening… (read more)

I was trying to logon to www.hsbc.co.in when I got this message. I have successfully logged in to this website before from Firefox so I don't understand what is happening.

Asked by Mayoite 6 years ago

Last reply by kelliann1 5 years ago

  • Archived

Does Firefox support Flowplayer?

There are 2 sites i have tried to use that use Flowplayer and I am unsuccessful in getting Firefox to play the MP4 files. For example See http://www.globalwealthprotectio… (read more)

There are 2 sites i have tried to use that use Flowplayer and I am unsuccessful in getting Firefox to play the MP4 files.

For example See http://www.globalwealthprotection.com/private-ibc-what-is-difference/

There seems to be no support info on this trouble.

Thanks, William

Asked by William42 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Scrolling is painful and erratic!

When I scroll a page, there is an inconsistent delay in the response. I am running Firefox 27.0.1 on a brand new Windows 8.1 machine. Scrolling on the touchpad or with a… (read more)

When I scroll a page, there is an inconsistent delay in the response.

I am running Firefox 27.0.1 on a brand new Windows 8.1 machine. Scrolling on the touchpad or with a mouse wheel will usually (but sometimes not) give a delay or a jump to the new page position. When I use the touchscreen to scroll, there is no issue.

I have tried many, many things to fix: "restart with add-ons disabled," periodically closing firefox to clear out the memory, unchecking smooth scrolling option, about:config options (mousewheel.pixel, general.smoothscrool.mousewheel.durationmaxms/minms, etc), and "reset firefox" to make sure I didn't tweak too many things. I've checked other browsers while firefox is having this issue--the other browsers IE and Chrome don't have this problem.

Please help! I really rather use ff than another browser. But the scrolling is bad enough to make me ready to leave ff.

Asked by Ekweuka 6 years ago

Last reply by dinodon 5 years ago

  • Archived

Problème de compatibilité entre la dernière mise à jour de Firefox et le SIV (carte grise). Impossible d'imprimer les CPI (contrat provisoire d'immatriculation)

Sur le SIV (immatriculation des cartes grises) depuis la dernière mise à jour de Firefox, nous ne pouvons plus imprimer les contrats provisoire d'immatriculation (CPI) et… (read more)

Sur le SIV (immatriculation des cartes grises) depuis la dernière mise à jour de Firefox, nous ne pouvons plus imprimer les contrats provisoire d'immatriculation (CPI) et seulement les CPI les autres documents nous pouvons les imprimer.

Voici la page : https://pro-siv.interieur.gouv.fr/map-ppa-ui/unfiltered/getPdf.jsp?typeDoc=DOC_CPI et le message qui s'inscrit : Une erreur est survenue. Il est souhaitable de réinitialiser la session de votre navigateur avant de vous reconnecter.

Bien entendu nous avons tout réinitialisé sans succès. Nous avons aussi tout réinstaller pour nous reconnecter au SIV (utilisation d'une clé chiffré) sans succés. Nous avons aussi tout réinstallé sur un autre ordinateur sans succès.

Nous avons fait de même sur internet explorer et nous avions le même problème, mais nous avons réussi à le résoudre en ajoutant dans les paramètre d'affichage de compatibilité l'adresse du site interieur.gouv.fr et depuis nous avons de nouveau la possibilité d'imprimer les CPI avec internet explorer.

Comment peut-on faire sous firefox pour résoudre le problème. Bien entendu nous avons essayé tout ce que vous indiquez: coockies, cache, pop up, modifications des préférences dans Adobe... rien ne fonctionne.

Merci de votre aide.

Asked by fgmotos 6 years ago

Last reply by guigs 6 years ago

  • Archived

why does adobe flash show as shockwave player in addons

I don't have (nor want) shockwave flash, but it shows that I do in the addons. In addons it shows shockwave flash 12.0.0.44. How can I be sure it is only flash player an… (read more)

I don't have (nor want) shockwave flash, but it shows that I do in the addons. In addons it shows shockwave flash 12.0.0.44.

How can I be sure it is only flash player and not shockwave flash?

I triple checked that where I update at adobe.com is the proper place for flash player, and I have the correct version, but I don't believe it ever showed as shockwave flash in addons.

I read that there is a critical update for shockwave flash, which wouldn't concern me, except I noticed the addon shows as schockwave flash.

Is this a bug in how firefox shows flash?

Thanks for your help!

Asked by mabel215zdap 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Importer un fichier de messages *.dbx de Outlook Express

Bonjour, Dans Mozilla, je cherche à Importer un fichier de messages *.dbx de Outlook Express edit J'ai essayé sans suvvès les commandes: - Evènements et tâches… (read more)

Bonjour,

Dans Mozilla, je cherche à  Importer un fichier de messages *.dbx de Outlook Express edit

J'ai essayé sans suvvès les commandes:

       -  Evènements et tâches / Importer et
       -  Outils / Importer

Merci de votre aide

J.Lacombe

Asked by jl47400 6 years ago

Last reply by Gingerbread Man 6 years ago

  • Archived

Firefox crashes

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM… (read more)

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM
bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM
c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM
70563243-5015-41df-9e94-0fb70a091dc6 08-Feb-14 1:08 AM
bp-6506f8ba-4465-48e9-8a7c-5d96f2140207 07-Feb-14 8:53 PM
bp-773731b4-3e2a-4479-a444-859e72140207 07-Feb-14 7:54 PM

Asked by Kumaresan_65 6 years ago

Last reply by guigs 6 years ago

  • Archived

Why is Firefox determined to not let me use Twitter without slowing or repeatedly crashing my computer?

Firefox is the only platform I use that is incompatible with Twitter. Is there some kind of arrangement whereby Firefox is anti-Twitter? No matter how many times I tell t… (read more)

Firefox is the only platform I use that is incompatible with Twitter. Is there some kind of arrangement whereby Firefox is anti-Twitter? No matter how many times I tell the crash reporter about Firefox slowing and crashing Twitter, the problem is NEVER ever fixed. Just fix it already. I have the latest and supposedly best Firefox release, and yet, surprise, it sucks more than the earlier versions.

How exactly do I get Firefox to let me use Twitter without spending 30 minutes rebooting my computer every time?

Asked by JessGreen 6 years ago

Last reply by Andrew 6 years ago

  • Archived

getting error "Name Setup" button in box is "checking" - Started after downloading Mozilla FireFox 27.0.1 ~ please advise so it will stop.

--------------------------- Name Setup X --------------------------- CHECKING... --------------------------- OK --------------------------… (read more)

---------------------------
Name Setup      X 
---------------------------
CHECKING...
---------------------------
                       OK   
---------------------------

This is the error box I get as soon as I open FireFox. I never had it before. It started as soon as I downloaded FF27.0.1. If you cannot help me, I will have to remove FF from the family computer because it is very annoying. If you click OK, it goes away for seconds and comes right back. I will await your reply.

Asked by oldslipper 6 years ago

Last reply by Gingerbread Man 6 years ago

  • Archived

google freezes firefox

I bought a new laptop its an Asus V550C with windows 8 64bit. Ever since I installed Firefox I have had an issue when I use Google. When I go to type in the search box I … (read more)

I bought a new laptop its an Asus V550C with windows 8 64bit. Ever since I installed Firefox I have had an issue when I use Google. When I go to type in the search box I can get maybe 4 letters in and it will freeze up (Firefox will display "not responding). I have to leave it alone for 10-20 seconds then it will come back but it is a constant problem. It will then usually follow with a script error message asking me to "continue or stop script". I know the description is vague any help would be greatly appreciated. This is a constant problem it happens literally every time I use Google. If it makes a difference it will freeze the minute the search suggestions show up after I type even after it comes back when I continue to type it will usually freeze again before I can actually complete the search. This is an extremely annoying and frustrating problem. I figured this would be the best place to look for answers. Thanks a lot in advance any help at all is greatly appreciated. -Matt

Asked by HazeMate 6 years ago

Last reply by Moses 6 years ago