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  • Archived

mouse scrolling stopped working; have to use arrow keys to scroll

I have Firefox 26.0 installed on my iMac running OSX10.9.1 Since upgrading to this version, I am unable to scroll using the mouse scroll feature. I now have to use the ar… (read more)

I have Firefox 26.0 installed on my iMac running OSX10.9.1 Since upgrading to this version, I am unable to scroll using the mouse scroll feature. I now have to use the arrow keys on my keyboard to navigate web pages and email.

Asked by SeanDaCat 6 years ago

Last reply by CJM432 6 years ago

  • Archived

how to retrieve accidentally deleted history from 6 months and older

I work on PC and was going through my history 6 months and older to see the links I needed to save and delete what I didn't need. I was deleting three links when the whol… (read more)

I work on PC and was going through my history 6 months and older to see the links I needed to save and delete what I didn't need.

I was deleting three links when the whole thing just went blank. I desperately need to retrieve this history as I need it for work.

I was wondering what to do and if restoring my system to a previous version will affect my firefox history? Please help!

Asked by Breee 6 years ago

Last reply by cor-el 6 years ago

  • Archived

The Citrix ICA plug in has not worked in Firefox since 22.0

It stopped working with 21.0, but the suggested workaround worked. However, from 22.0 forward, the client will not launch. It works fine in IE. I am using Citirx ICA C… (read more)

It stopped working with 21.0, but the suggested workaround worked. However, from 22.0 forward, the client will not launch. It works fine in IE. I am using Citirx ICA Client 12.1. It is listed in my Firefox plug-ins with "always activate". I am hesitant to uninstall it and try Citrix Reciever, as I depend on it to work from home and I'd be screwed if I couldn't access my work PC. When will Firefox be fixing this issue? It's been over 4 months and 4 releases now. I have Windows 7 OS and currently have to use IE 10 to run Citrix, but I hate IE and don't want to have to use it at all.

Asked by lmsumner 6 years ago

Last reply by do5160 6 years ago

  • Archived

what do i use instead of compatibility mode to view webpages

I opened an email from a crocheting website and many of the pictures etc showed the ripped jagged edge paper indicating need for compatibillty mode. I understand Firefox … (read more)

I opened an email from a crocheting website and many of the pictures etc showed the ripped jagged edge paper indicating need for compatibillty mode. I understand Firefox does not have one. I did not have this problem when I was using xp s an operating system. My computer crashed and had to be replaced and it has Micro 7 as an OS. If I can't fix this I will Have to uninstall. Thanks for your help

Asked by dollypine 6 years ago

Last reply by cor-el 6 years ago

  • Archived

issues with adobe flash player 12

I'm running Windows Vista. After I install Adobe Flash Player 12 (once I select "Finish"), Firefox re-boots and goes to the Adobe site, but it loads very slowly, if at a… (read more)

I'm running Windows Vista. After I install Adobe Flash Player 12 (once I select "Finish"), Firefox re-boots and goes to the Adobe site, but it loads very slowly, if at all. After a few minutes, I get a script error message. I then force quit Firefox and restart. Sometimes it works, sometimes it doesn't. If I log-off or restart and try to get back into Firefox, it says "not responding" in the website address bar. Firefox works is I create a new profile or remove Flash.

Any advice?

Asked by klast 6 years ago

Last reply by KadiM 6 years ago

  • Archived

How do I disable AdChoices please?

I want to disable AdChoices, but when clicking on the help section on Firefox options, it says I may lose my bookmarks and other stuff. Is there a way of deleting AdChoic… (read more)

I want to disable AdChoices, but when clicking on the help section on Firefox options, it says I may lose my bookmarks and other stuff. Is there a way of deleting AdChoices without any risk to any data?

Asked by OneWiles 6 years ago

Last reply by the-edmeister 6 years ago

  • Archived

flash player plug in will not work with firefox 26

I cannot get the pages to load if there is a flash player on any site not just you tube this means blogs, paypal, pintrest and much much more will not load ...also it mak… (read more)

I cannot get the pages to load if there is a flash player on any site not just you tube this means blogs, paypal, pintrest and much much more will not load ...also it make a delay in anything else on firefox while waiting for it to initiate ...I have tried every thing that has been suggested on here & other sites ... the only way to describe it is that the plugin container will not stay open long enough for the flash player to engage...!!! Please Help

Asked by Fliss59 6 years ago

Last reply by bronccat 6 years ago

  • Archived

Firefox crashes; restore session unretrievable?

Hi. The other day my laptop ran out of power. I had my one, "main" firefox window up and running, and was just preparing to close the window and shut down the computer..… (read more)

Hi. The other day my laptop ran out of power. I had my one, "main" firefox window up and running, and was just preparing to close the window and shut down the computer... but before I could exit (so firefox could save my tabs) it shut off.

The next time I opened firefox, expecting it to have recovered my session (and my tab groups!!) as it usually does, I didn't even get the restore window (about:sessionrestore) ... just the old homepage. All of my tab groups disappeared as well, and I thought... "this doesn't look good."

Searching around all afternoon on a public forum or two, I found information on the session.bak file - so I searched my computer for it, and found it.

NOW... when I open this file...(in mozilla firefox) I get a pile of HTML on a page --- and have no clue what to do from here. I believe that the session.bak file (dated just prior to the crash/laptop shut off) actually contains everything. I just don't know what to do from here!

Can someone help?

Asked by cwway08 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Websites show white screen when visited

When I visit some websites, I see just a white screen with nothing on it - No text, no images, no spot nothing - just white. Please note that I have tried the following t… (read more)

When I visit some websites, I see just a white screen with nothing on it - No text, no images, no spot nothing - just white.

Please note that I have tried the following things and none has worked for me.

1) I have reset Firefox - But no changes. 2) I have started Firefox with add-ons disabled - But no changes. 3) I have cleared the cookies for the websites - But no changes.

Even a few days back, everything was ok. But don't know what happens now. My Antivirus Kaspersky could not solve the problem. I have also used Malwarebytes ( Free Version ) to scan my computer. No malware was found.

Please help. What to do ?

Asked by boral 6 years ago

Last reply by guigs 6 years ago

  • Archived

Can't find a downloaded attachment in Yahoo Mail

I just received an attached file in an email (in Yahoo Mail) from a friend, and when I clicked on it to download it to my "Computer" (which was the only option other tha… (read more)

I just received an attached file in an email (in Yahoo Mail) from a friend, and when I clicked on it to download it to my "Computer" (which was the only option other than Dropbox, which I don't have) it was scanned and downloaded. But the question is "Where?" It didn't appear in the Downloads section of Documents, nor in the Downloads section with Favorites and Desktop. I used the Search tool to search everywhere for the file name, but came up empty in all searches. Where on earth do attached files in emails go when you download them? I have Windows 8 by the way--I never had this problem in Windows XP, where downloaded attachments went to My Documents.

The reason I asking in Mozilla instead of Microsoft is that when I did a Google search about this problem, a Yahoo Mail Help website said this is a problem of the browser and I should ask there. So I'm asking.

Asked by graviton37 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

this website does not supply identity information?

We have a problem since the update to version 26 to get this website does not supply identity information message on YouTube and a lot of sites? This message as a warnin… (read more)

We have a problem since the update to version 26 to get this website does not supply identity information message on YouTube and a lot of sites? This message as a warning attack site?

Asked by G-hot 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

how to backup, export & import browser history?

I wish to undertake a removal & then a subsequent reinstallation of FF. However, I wish to retain the browser history _as is_ (though not in JSON form) & import … (read more)

I wish to undertake a removal & then a subsequent reinstallation of FF. However, I wish to retain the browser history _as is_ (though not in JSON form) & import this to the newly reinstalled version.

Can I do this? If so, how?

My OS is Windows 7 Ultimate.

Asked by ATP_1 6 years ago

Last reply by cor-el 6 years ago

  • Archived

I have windows 7 64bit. When i installed firefox and then java, i do not have java tm platform or any java plugin. I can't watch free movie's online!!

As i told i have Windows 7 Ultimate 64bit version. I install java and have problems with Java Deployment Toolkit and Java(TM) Platform SE. It won't show in add-on. I cant… (read more)

As i told i have Windows 7 Ultimate 64bit version. I install java and have problems with Java Deployment Toolkit and Java(TM) Platform SE. It won't show in add-on. I cant watch movies. When I play movie it says java is missing but when I use IE I can watch some movies. I try reinstaling Java and even reinstall Windows. But problem was still there. I run java check (from Firefox) to see if java is installed and it confrmed. I even try diferent versions of Java and Mozilla. I even use JDK and JRE. I install java for 64bit and mozilla is also for 64bit version of system. I have another laptop with 32 bit version and everything works great. Installation procedure was same (only used 32bit versions of softwares). When I go to control panel and java options (windows 64bit) enable java content in your browser is marked. But in advanced tab default java for browser (mozilla family) is unmarked. And when I mark box and leave (apply then ok) and return box is empty. It wont confirm. In 32bit version of laptop i have alsou java plugin but in 64 bit it is not there. Here is a picture what I was talking about. This is on windows 32 bit for 64bit is some just box for mozilla family is empty and under that java plugin do not exist. [code]http://s23.postimg.org/dl4dun4p7/Untitled.jpg/code

hope someone have solution!!

Asked by Difermo 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Very annoying scrolling lag

Hi everyone! I've been experienced an issue on my new laptop: in Firefox, on every website, It became very laggy when I scroll through a page and when I use "Energy Saver… (read more)

Hi everyone!

I've been experienced an issue on my new laptop: in Firefox, on every website, It became very laggy when I scroll through a page and when I use "Energy Saver" Windows's power plan. Is there a fix?

I don't think that my hardware is the issue, there is:

Dell XPS 15 Platinum (9530) with Windows 8.1, i7-4702HQ at 2,2/3,2 GHz, 16 GB Ram, Nvidia 750M GT (2GB DDR5) and 512Go Samsung SSD.

Asked by tomboudiboudi 6 years ago

Last reply by adlerhn 6 years ago

  • Archived

Vertical scroll bar missing, resetting Firefox does not fix it. How do I get it back?

The vertical scroll bar on all windows is missing. resetting firefox does not bring it back. You can see the scroll bar if you change the size of the window and have to q… (read more)

The vertical scroll bar on all windows is missing. resetting firefox does not bring it back. You can see the scroll bar if you change the size of the window and have to quickly try to grab it, but that's a huge pain. PLease help. Thanks.

Asked by bisqueit 6 years ago

Last reply by David McRitchie 6 years ago

  • Archived

authentication required

I have tried few solutions by recommended by the users in Forum or even the advice from Firefox technical support team. However, the error message "Authentication Require… (read more)

I have tried few solutions by recommended by the users in Forum or even the advice from Firefox technical support team. However, the error message "Authentication Required" still pop up. Sometimes, I even have to click the "OK" button for more than 10 times. If I clicked "Cancel", the connection will be terminated.

Asked by sekchinyong 6 years ago

Last reply by Alex381 6 years ago

  • Archived

How do I recover deleted history from the past 24 hours?

So long story short...... I deleted my firefox history and cookies, and had the box checked off 'do not remember history' etc. I then restarted my computer and I have CC… (read more)

So long story short...... I deleted my firefox history and cookies, and had the box checked off 'do not remember history' etc. I then restarted my computer and I have CCleaner which runs at start up.

To my dismay I realized I cannot find some of the sites I visited in the past 24 hours through search again and I need to find those sites. My history is empty, and I have no system restore point showing for the past 24 hours in windows 8. Now I've looked in the app data - roaming - folder and found the SQlite file, I installed the reader and the only history that has is from last week and nothing from the past 24 hours. I am confused at this point. I even installed Recuva and do not know which files I am looking for that CCleaner may have picked up. With Recuva, it is only finding the SQLite file from last week.

How can I recover my browsing history for firefox from the past 24 hours given the above scenario? There is no reason I shouldn't be able to since I found data from last week (and CCleaner runs daily on startup).

Thank you

Asked by neptune55 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Can't play YouTube HTML5 videos in Firefox 26

I'm using Firefox 26 in Windows 7 x64 SP1.Since yesterday I can't play Youtube HTML5 videos. I have the HTML5 player activated in http://www.youtube.com/html5 and when I … (read more)

I'm using Firefox 26 in Windows 7 x64 SP1.Since yesterday I can't play Youtube HTML5 videos. I have the HTML5 player activated in http://www.youtube.com/html5 and when I try to play a compatible video, like this one: http://www.youtube.com/watch?v=BGBM5vWiBLo I get a big 'loading' animation and nothing happens.That same video is playing without a problem in Internet Explorer 11.

Thanks for your help.

Asked by DaRk_St0rM 6 years ago

Last reply by WhereIsMyMindAt 6 years ago

  • Archived

new street view from new google map release shows black screen

Using firefox 26.0 for Ubuntu Canonical 1.0 Walking the streets with street view with new google map release under Linux suddenly turns into balck screen. Leaving street… (read more)

Using firefox 26.0 for Ubuntu Canonical 1.0 Walking the streets with street view with new google map release under Linux suddenly turns into balck screen. Leaving street view make screen ok. Google chrome on Linux does not show similar problem on same places. I guess it's due to firefox.

Asked by xX0v0Xx 6 years ago

Last reply by FredMcD 6 years ago