Showing questions tagged:

Firefox is not using my location

Firefox is my default browser, but often shows my location wrong in my home location. Google chrome and maps shows it correctly. Please tell me where firefox thinks I a… (read more)

Firefox is my default browser, but often shows my location wrong in my home location. Google chrome and maps shows it correctly. Please tell me where firefox thinks I am and how I might correct it.

Open 3 325

Password Manager (about:logins) is completely blank.

Hi, I’m experiencing the following issue: When I open Password Manager (about:logins), the page is completely blank. This problem started about three months ago, after I … (read more)

Hi,

I’m experiencing the following issue:

When I open Password Manager (about:logins), the page is completely blank.

This problem started about three months ago, after I updated Firefox to a newer version.

Currently, on the about:logins page, I can export all my accounts and passwords as a CSV file (so the data clearly exists), but nothing is displayed on the page itself.

I also tried importing the same CSV file (exported from about:logins) back into Firefox. After importing, all accounts and passwords appear in the left panel. However, when I click on any item, the right panel is still blank. If I close the page and open about:logins again, the items still do not load.

My current Firefox version is 147.0.

How can I solve this problem?

Thanks!

Open 6 316

Non-removable settings? "English (GB)" language and "Autoplay -> "About:Welcome" -> "Allow Audio and Video"

Hi, Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings: -- I'd like to remove Languages -> English (GB) (its existence… (read more)

Hi,

Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings:

-- I'd like to remove Languages -> English (GB) (its existence has odd side effects, like triggering United Airlines to offer fares in Pounds Sterling, and I'd prefer to just have English (US))

-- I'd like to disable Play Audio and Video for about:welcome (in regular and private windows)

I can see no way to accomplish this currently -- why?

Thanks.

Open 4 307

outdated primary email

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edi… (read more)

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edited] @protonmail.com. Your system wants to demand that I use that primary email address. I can't do that. Can you help me?

Open 2 307

Docusign Issue

I use Firefox as my default browser, and I like it very much. Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with D… (read more)

I use Firefox as my default browser, and I like it very much.

Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign.

Work Around: When I used another browser, Microsoft Edge, the link opened up right away.

Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox.

Question: What can I do to make sure that Docusign works properly on Firefox?

Thank you!

Open 4 306

Unable to Bookmark after a Firefox Update.

I recently updated Firefox on my computer. After that, I can't find my old Bookmarks. Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in … (read more)

I recently updated Firefox on my computer. After that, I can't find my old Bookmarks.

Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in the browser toolbar, there is nothing. Before I used to Get the Add Bookmark tab and a place to SAVE, now there is nothing.

Even after I type in the URL in the address bar, and open up the required page, I am unable to Add it to my Bookmarks.

Please Help!

Gopi Menon [edited email from community support forum]

Open 1 306

Interacting With / Clicking On / Click On Any Extension Crashes Linux Firefox | 147.0.2 (64-bit) Debian 12 Gnome Wayland

NB - For the past half a year I have to sometimes right click to interact with them, anyway Effectively, I will interact with the extension at the most basic, normal leve… (read more)

NB - For the past half a year I have to sometimes right click to interact with them, anyway

Effectively, I will interact with the extension at the most basic, normal level on something that has interactive elements like a dropdown menu, or basic options.

I will click / right click on the icon and the highlight will appear, then that's it ... the browser then crashes and does not recover. :(

What's worse is that I have to Force Quit and when I restart there is no crash report to send to Moz.

I am just wondering if other Linux users have experienced similar issues.

The attached image is taken at the moment before the 'Force Quit' dialogue opens up in Debian 12 Gnome (Wayland) ...



I have Hardware Acceleration on.

I am about to start testing with it off, but I work from the browser, and do not want performance compromises. So that is (at best) a work-around, and certainly is not a fix.

I'm on version 147.0.2 (64-bit) which would appear to be from the Mozilla Firefox Debian Package mozilla-deb - 1.0 install/repo/whatever ... and the PC specs are: Processor: Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz Memory: 32705MB (11893MB used) Resolution: 7680x2358 pixels OpenGL Renderer: Quadro RTX 3000/PCIe/SSE2

These are my media. prefs ... but ... I doubt that it is relevant: media.ffmpeg.allow-openh264 true media.ffmpeg.customized-buffer-allocation true media.ffmpeg.disable-software-fallback false media.ffmpeg.enabled true media.ffmpeg.encoder.cpu-used 7 media.ffmpeg.encoder.enabled true media.ffmpeg.encoder.quantizer-max 35 media.ffmpeg.encoder.quantizer-min 10 media.ffmpeg.vaapi.force-surface-zero-copy 2

Open 4 299

Locked out of old account, 2FA back up code is not working

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); how… (read more)

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha

Open 1 298

My Firefox New Tab Page will not load properly in normal mode but it will load in troubleshoot mode

Dear Firefox: My Firefox New Tab Page will not load properly in normal mode but it will load in troubleshoot mode. The new tab is the normal typical Firefox start page. … (read more)

Dear Firefox:

My Firefox New Tab Page will not load properly in normal mode but it will load in troubleshoot mode. The new tab is the normal typical Firefox start page. It has multiple sections with links to many sites. These "links" just flicker. They do not fully load.

When I turn on troubleshoot mode, everything loads fine.

Thanks

Dean

Open 1 297

quick find destroys my game

quick find, aka shift-7 sucks, not to be mean but when i try to type in my game im making it comes up as quick find, im using scratch and im making a calculator, please h… (read more)

quick find, aka shift-7 sucks, not to be mean but when i try to type in my game im making it comes up as quick find, im using scratch and im making a calculator, please help me find out how to de-activate it.

Open 1 288

Instagram web version not loading on PC

Hello, I am having an issue with my Instagram account on PC (web version). I can log in successfully, but after logging in the page does not load. It only shows the Insta… (read more)

Hello,

I am having an issue with my Instagram account on PC (web version).

I can log in successfully, but after logging in the page does not load. It only shows the Instagram logo and stays stuck on the loading screen. Refreshing the page does not help.

Important details:

Instagram works normally on my mobile phone (app)

The account is not blocked or disabled

I changed my password successfully

I tried different browsers (Firefox, Edge, Chrome)

I cleared cache and cookies

I tried private/incognito mode

The problem only happens on PC, not on mobile

Because everything works fine on my phone, I believe this is a problem with the Instagram web version or a browser-related issue on your side.

Please check my account and let me know how I can fix this or regain normal access on PC.

Thank you for your help.

Open 1 288

Edit e-mail

How do I edit my e-mail address to a new one? I have to change all my accounts due to my current e-mail provider retiring their domain and switching to a new one. … (read more)

How do I edit my e-mail address to a new one? I have to change all my accounts due to my current e-mail provider retiring their domain and switching to a new one.

Open 1 1 280

Selenium IDE, an Extension, No Longer Works with the Latest Update - Can you fix this?

With the latest update to Firefox, 147.0.1, our test suites run with the extension, Selenium IDE, has errors, "Failed:n.createEvent(...).initKeyEvent is not a function". … (read more)

With the latest update to Firefox, 147.0.1, our test suites run with the extension, Selenium IDE, has errors, "Failed:n.createEvent(...).initKeyEvent is not a function". I am running the latest version of Selenium IDE. Installing the previous version of FF has no errors. What is the solution?

Open 1 279