Showing questions tagged:

Firefox hangs when I try to load the browser

When I turn on my Mac and click the Firefox browser icon, it will not load. It hangs. I get a "not responding" message and have to "force quit," again and again until FIN… (read more)

When I turn on my Mac and click the Firefox browser icon, it will not load. It hangs. I get a "not responding" message and have to "force quit," again and again until FINALLY it loads, after five or more failed attempts. This does not happen with Firefox on my laptop, only my Mac. Both Firefox and my Mac are up to date. Why is this happening? Please help. It happens every day when I try to load the browser. I am about to give up and move to Safari. Relatedly, anyone know if it's possible to export all my bookmarks from Firefox to Safari?

Open 1 103

Change time of day for Firefox updates

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I … (read more)

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I don't know that there is an update coming through so I waste so much time thinking I have a problem with my connection, my router, my settings, my laptop. Hugely inconvenient. Why can't I set the time I want updates to come through and not interfere with me while my laptop is in use. This is enough to make me want to drop Firefox and switch out.

Solved 1 114

All bookmarks, settings, extensions gone from my account

After Installing new system on my laptop and singing in to my Mozilla account nothing was restored from it. Everything is empty as it is completely new account but I crea… (read more)

After Installing new system on my laptop and singing in to my Mozilla account nothing was restored from it. Everything is empty as it is completely new account but I created this one few years back and never had a problem with a sync. Hopefully it will be restored since I had large amount of important bookmarks. If you can check and resolve it please. Thank you.

S.M.

Open 2 85

AI in Firefox??

I use Firefox specifically because I appreciate(d) the flexibility and the privacy. Default AI makes it significantly more difficult to customize the browser to my prefer… (read more)

I use Firefox specifically because I appreciate(d) the flexibility and the privacy. Default AI makes it significantly more difficult to customize the browser to my preferences (ie, zero AI anywhere) and threatens the privacy that Firefox is known and recognized for. This is an absolutely incomprehensible decisions; it is no longer a "trustworthy" browser if it incorporates AI. Why ruin a good thing??

Open 1 238

WEb pages opening very very slow.

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then … (read more)

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then about a week they started loading but very slow as mentioned. Any ideas/help will be very much appreciated. I am using Windows 11.

Open 1 250

address bar: bookmarks first

I have lots of bookmarks saved and when I start typing the name of one I'd like it to appear first not after a lot of suggestions that I may or may not find useful. Why i… (read more)

I have lots of bookmarks saved and when I start typing the name of one I'd like it to appear first not after a lot of suggestions that I may or may not find useful.

Why is this not a simple option?

Open 2 76

Credit Card Payment Methods missing from settings

My credit card payment methods are missing from Firefox's settings. I tried enabling every relevant setting in about:config and still they won't appear. My current releva… (read more)

My credit card payment methods are missing from Firefox's settings. I tried enabling every relevant setting in about:config and still they won't appear. My current relevant settings are shown in the attached screenshot. any suggestions?

Solved 5 171

Firefox freezes on printing pdf documents

Hello, I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dialo… (read more)

Hello,

I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dialog for a PDF file, the browser freezes and no longer reacts to anything. I had to kill the process manually and try again. I have then downloaded the PDF and opened a different application to print it - that worked fine. Is this a known issue with Firefox? Does anyone have an idea how to fix this?

I already tried resetting the printer settings in the browser, but that did not change anything.

Thanks, Stefan

Solved 12 227

no connection to gmail or googlemail

Suddenly I can no longer connect to gmail or googlemail on mozilla. It works fine everywhere else. At present I'm having to use Microsoft Edge for emails. Everything else… (read more)

Suddenly I can no longer connect to gmail or googlemail on mozilla. It works fine everywhere else. At present I'm having to use Microsoft Edge for emails. Everything else on Mozilla seems to work fine. I don't get any messages to say why. The input just sits there with the fullstop going left and right. Any ideas ?

Solved 2 82

Unable to Reinstante Missing Bookmark Toolbar Icons

I'm running 145.0.2 on Mint Linux and Windows 11... Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Tool… (read more)

I'm running 145.0.2 on Mint Linux and Windows 11...

Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Toolbar have been replaced by the black+and+white icon of a globe. The links work, but because most of them are now the same, it means I have to hover over them to make sure I click on the link I want.

I've tried: Exporting all my bookmarks to HTML; deleting all bookmarks; re-importing Deleting the "favicons.sqlite" database and letting Firefox recreate it Creating a new Profile and importing all my bookmarks "fresh" in to there

Not only does none of this seem to work, the results are actually inconsistent.

This problem has been kicking around for years - certainly for many major releases of the browser. I understand that there could be deep/complicated issues such as a corrupt user profile, for example...

Unfortunately, however, there does not appear to be any consistent or reliable effective advice on how to fix this issue... and nothing I try seems to resolve the problem.

I'd be very grateful for any recommendations on a reliable repair for this issue.

But I'd also be grateful for suggestions as to how we might go about suggesting to the devs that this long-running bug is overdue a permanent fix.

Thanks in hope.

Solved 6 156

Processes

Hi, I have 30 Firefox processes running and they are taking up ~2700 MB (84%) memory. I have 8GB installed memory. I'm running Win 11. What causes processes to run an… (read more)

Hi, I have 30 Firefox processes running and they are taking up ~2700 MB (84%) memory. I have 8GB installed memory. I'm running Win 11. What causes processes to run and how do I know which ones I can end?

Any help is appreciated.

Thanks, John

Open 2 174

FF 145.0.2 (Linux Mint 22.1) Tabs keep crashing

Crash submitted, ID = 320cc808-4505-4cba-6e0f-9f2c2955d007 Still happens in troubleshoot mode. Still happens with extensions disabled (Ublock origin, Proton Pass) Started… (read more)

Crash submitted, ID = 320cc808-4505-4cba-6e0f-9f2c2955d007 Still happens in troubleshoot mode. Still happens with extensions disabled (Ublock origin, Proton Pass) Started happening since Dec. 5, 2025 System is current with all Debian?Ubuntu updates installed (daily refreshes) Linux Kernel 6.8 on Lenovo Yoga i7 (ca. 2022) with Intel i5 & Intel graphics

Open 7 263

The Mozilla Firefox "Downsize/Minimize/Exit" toolbar does not appear

I am currently using Windows 11 and Firefox 145.0.2 on my desktop computer. Firefox is set as my default browser. Since the latest Firefox upgrade, the "Downsize/Minimi… (read more)

I am currently using Windows 11 and Firefox 145.0.2 on my desktop computer. Firefox is set as my default browser. Since the latest Firefox upgrade, the "Downsize/Minimize/Exit" toolbar does not appear upon opening and the only way I can close the program is to go to File<exit, but i still have no way to downsize share my screen with other applications. sometimes open and close the program a couple of times before minimize toolbar appears. already tried firefox "refresh" issue is happening. < p></exit,>

Open 3 102