Firefox Community Forum

Some websites won't load at all while other are very slow to load but some will load just fine, example Crunchyroll (screenshot attached) won't load at all its just spinning loading icon and a white page but if I try it in a different browser it works just fine, but with Youtube it will load but is choppy and low quality videos and same thing as before I load it in a different browser and no problems. I have tried every possible solution I can find from clearing cookies and cache to refreshing Firefox even scanned for malware and virus nothing has worked please help me figure out what is happening and why it's only with Firefox that I am having this problem and its not hardware can play online just fine and download games from steam perfectly fine.

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

I just updated my browser less than a week ago. Today I got another notification for yet another update. This logs me out of everything.

WHY so many and so frequent are firefox browser updates. I am about to stop using this brower if it continues. It's very disruptive!

Thank you for your attention to this.

Whenever my laptop starts up,firefox with all of my tabs always starts up with it. When i rose up earlier in the day and started up my laptop firefox with all my tabs opened up as normal,but this evening everything is gone. I had at least 20 tabs open and they were all important. There was no option to recover the tabs and this isn't the first time this has happened,this is at least the third time that this has happened after the last year and a bit. This is incredibly annoying and frustrating. Is there even any point in asking the community how this can be resolved?

Good Evening,

I switched to Firefox as my primary browser from Chrome due to Chrome's instance on forcing unnecessary and intrusive AI features onto the platform, and their revoking support for ad blockers.

Anthony Enzor-DeMeo's quote from his recent blog post announcing that Firefox "will evolve into a modern AI browser" is a huge red flag for me. I do not care how much he may promise the features will be "something people can easily turn off", I do not trust it will remain that way. Mozilla will have a bad quarter and suddenly those won't be optional features anymore. I have seen it happen with other tech companies and it's infuriating that Mozilla seems to be merrily skipping down the same path.

In addition to the AI bloat Mozilla seems to insisting they need, Enzor-DeMeo recently said that "He could begin to block ad blockers in Firefox and estimates that'd bring in another $150 million, but he doesn't want to do that." To even joke about that is an astounding misstep. I specifically joined Firefox to be able to use an ad blockers.

I've enjoyed my time with Firefox and have recommended it to friends in the past, but I have changed browsers before. If Firefox continues to forge ahead with these frankly absurd changes, I will have to do so again.

https://blog.mozilla.org/en/mozilla/leadership/mozillas-next-chapter-anthony-enzor-demeo-new-ceo/

https://www.theverge.com/tech/845216/mozilla-ceo-anthony-enzor-demeo

Has Microsoft blocked Mozilla from access my hotmail.com Outlook account now that MS has bought out hotmail.com? I have Windows 11 on my PC and I can't reach my hotmail.com acct via Firefox browser, please advise. Thanks.

My browser stopped loading certain pages, like Instagram, Facebook, and Amazon. Caches are cleared, extensions are disabled, tried service mode. Other browsers seem to have no problem loading these sites. What can be the problem?

Hi there. I accidentally downloaded an app "startfenster.de" when updating VLC player. I deleted the app from my laptop but the website still opens whenever I start firefox. I tried changing the settings for the Browser, cleaning the cache, rebooting the laptop but nothing works. What can I do? The website https://www.startfenster.de/ doesn't seem to be dangerous but I still fnid it rather annoying. Thank you for your help! Katrin