Firefox Community Forum

Hello -

My bookmarks (400+) that I have accumulated over several years were all gone when I signed into my computer recently. I tried to restore them, but I was unable to get them back from all of the 15 backup points. I kept getting an "unable to process backup folder" error message. I only have one Firefox profile that I am currently signed into.

I use CC cleaner to clean my computer weekly and sometimes use the custom clean feature to clean up cookies and browsing history, but by default the clean bookmark backups box is unchecked and I have never had a problem using it before. I suppose it's possible that I may have checked that box, but I don't know if that would have also wiped the bookmarks off my browser. I am also checking with CC tech support to see if they have any answers. Suppose I may be out of luck if so.

I also sometimes go into FF settings and clear browsing history and cookies, but I don't think there's even an option to wipe out all bookmarks. I have also been doing that for years, and have never had an issue before. Does anyone know if there's a way to re-download my bookmarks from the cloud, or do I have to start all over again?

Any tips would be appreciated, thanks.

Hello Support Team,

Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign in too many times with an incorrect account or password." If I wait several hours I can login with the Firefox browser into my Hotmail/Outlook account successfully. This happens every singe time I try to login to the site after a period of time. Alternatively I can go to any other browser and login immediately with no issues.

Troubleshooting:

• Removed/Reinstalled Antivirus/Firewall Software (Did Not Resolve)
• Removed/Reinstalled Firefox with fresh instance (Did Not Resolve)
• Disabled Extensions (Did Not Resolve)
• Disabled Privacy Settings (Did Not Resolve)
• Cleared Cookies, History, Cache (Did Not Resolve)
• Cleared Forms (Did Not Resolve)
• Tried Private Window (Did Not Resolve)
• Tried Troubleshooting Mode (Did Not Resolve)

I don't want to have to switch to another browser for my browsing needs, but this has become a major issue for me. What else can we do to troubleshoot and resolve this issue?

Thank you in advance for your time.

Cheers, Jason

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come black when shifting to street view. My only extension is disabled, hardware acceleration unchecked, cache cleared and cookies cleared. I have made fresh install and nothing help. Troubleshooting mode allow street view to work fine but normal mode don't work. Google chrome work good. Chromium work good. And finally, Firefox work ok on my Linux mint LMDE 6.

Any idea where to go to solve this issue?

Thanks for your support

André

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Having AI shoved down my throat from every corner of the internet is kind of frustrating.

Hello all!

I've started having an issue in the last few days, with apparently two separate Firefox installs. A few days ago I was greeted by a fresh, blank install of Firefox and had to set everything up and sign in as I usually would on a fresh system install. Today, however, I somehow managed to launch both of them at once (I don't know how, as I just use the UI shortcut). After closing both fully, I can now only start the "old" one via the shortcut.

OS: Bluefin / Fedora 42.20, Gnome 48.6

According to the list of flatpaks, only one is installed. Unfortunately that's roughly where my knowledge of Linux ends, so I can't troubleshoot this further. Help will be apprecciated, as I don't want to roll a die on which of these will start up every time I reboot.

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M1

Does anybody know if there are any plans on updates that would allow Facebook-users to make videocalls on Firefox again, with the new E2EE-feature? Currently it is not possible on Firefox at all since Firefox does not support this feature and switching to another browser for each videocall is a bit troublesome, so an update would be greatly appreciated.

When Pocket was replaced by TenTabs, my Pocket extension vanished and I'm unable to locate the new TenTabs one -- if it even exists. Is it possible to "bookmark" TenTabs articles? If not what was the point of the change other than to make the product useless?

Trying to add a secondary email, change password, two step verification or basically anything that requires a confirmation code beyond logging in do not work. I keep getting codes in my email, enter in the dialog box, click confirm and...nothing happens. no loading icons or error messages. no indication that anything is happening. dialog box just gets stuck and doesn't do anything.

having problem signing into yahoo.com it wont accept my password, keeps telling me to look in messages when they send new password but cant get into firefox because i dont have way to get in

When I am asked for a new password, it seems Firefox pops up with a suggestion. I have "Ask to save passwords" turned off. I want 1Password to generate my passwords and the pop-ups do not follow my 1Password specs. Therefore, I think Firefox is displaying the pop-ups. Is this a known bug?

Does the attached screen grab look like a Firefox pop-up? Tell me what to look for please. If you want the Troubleshooting Info I'll need some time to figure that out and send. Thanks in advance. ~fm

After the update on the 14th, dark mode has gained weird stylistic choices that I cannot find a way to alter: namely, when closing a new tab, a white box with black font appears -as opposed to the previous darker toned grey/purple with white font. However as of writing this post, I notice that dark mode is not working on this webpage. Seeing as I have an extension enabled in addition to the basic dark mode selection in Firefox settings, I can only imagine that something was broken in the update. Please advise, the change is jarring.

Please tell me how to disable adblocker for a site. I am trying to read my local newspaper and I cannot access it due to this issue. I've googled it and cannot find the answer. Please Help!!!