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Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (read more)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

The website you are blocking is on my domain and is my website. Why are you blocking it? Stop blocking it!

https://www.datilcam.com/weather/index.htm The website you are blocking is on my domain and is my website. Why are you blocking it? Stop blocking it! … (read more)

https://www.datilcam.com/weather/index.htm

The website you are blocking is on my domain and is my website. Why are you blocking it? Stop blocking it!

Asked by ghostery 5 months ago

Last reply by Paul 5 months ago

Old ctrl+tab behaviour (with instaswitch without any pop ups with manual enter actions)

https://support.mozilla.org/en-US/questions/1248171 I saw bunch of threads which suggest to enable "ctrl+tab cycles through tabs in recently used order". It does what I n… (read more)

https://support.mozilla.org/en-US/questions/1248171

I saw bunch of threads which suggest to enable "ctrl+tab cycles through tabs in recently used order". It does what I need, but in previous versions I used to press only ctrl+tab. While I was holding ctrl I could iterate over tabs via tab key. After releasing ctrl selected tab was chosen

It differs with current behavior where you press ctrl+tab and after releasing all keys pop up with tabs is still be viewed and you need manual action with space/enter/mouse click to open selected tab

Is there any way to use only ctrl+tab without any manual actions required like it was back in the days where after releasing the control key selected tab is opened?

Asked by Andrei Kiselev 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Synching across several devices

Hello All - Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy … (read more)

Hello All -

Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy up my bookmarks, deleting many of them, on my main machine and then have all the other devices Synch to that list only?

I have tried deleting ALL the bookmarks on the "subsidiary" devices and then synched them but that didn't work. I think I'm asking whether one device can be made the "master" for all the others to Synch to that one and none of the others.

Hope that's reasonably clear.

Thanks,

Ian.

Asked by Ian 5 months ago

Last reply by jonzn4SUSE 5 months ago

elements of pages are not loading correction

Hi, just to say, sorry, I’m an absolute idiot, I don’t understand tech at all. I have a VPN, privacy badger and ublock origin. These issues continue whether these three t… (read more)

Hi, just to say, sorry, I’m an absolute idiot, I don’t understand tech at all. I have a VPN, privacy badger and ublock origin. These issues continue whether these three things are turned off or not, so I believe it must be to do with my Firefox settings.

Everything was fine, but now all of the sudden, certain elements of pages will not load.

So for example, today I tried to go to Gizmodo and look at a Star Trek page. Cool. https://gizmodo.com/star-trek-day-announcements-include-a-lego-collaboration-and-a-youtube-kids-series-2000655142

This is not the only site, just an example.

Clicked the comment button to see what people are saying. It won’t load the comments. The comments are completely blocked. They don't exist. When I try to look at the comments, it just shows me another part of the webpage, can't even see the comments.

Thought it was just this site, but then today I was on a plastic surgeon site in Europe to make a payment and it wouldn’t load the payment page.

I tried turning off badger and unblock to make the payment, and it didn’t work.

Honestly I really have no idea what the problem is, I know I’m doing something stupid but I don’t know what it is or how to figure out.

Any help on figuring out what’s going on or where the hiccups for these might be would be welcome.

Thank you!

Asked by Maddyjames 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Sporadic DNS and Connection timings taking 30 seconds

Ever since upgrading to Windows 11, my Firefox installation has occasionally been unable to resolve domain names of some websites. Example domains: apps.powerapps.com … (read more)

Ever since upgrading to Windows 11, my Firefox installation has occasionally been unable to resolve domain names of some websites. Example domains:

As I was trying to debug this, I discovered that the DNS resolution and connection timings are just over 30 seconds (see the attached image). This is highly unusual.

  • The issue does not occur with other web browsers on my computer (i.e., Microsoft Edge).
  • The issue has persisted across reboots.
  • I have already reinstalled Firefox (and wiped the temp files and appdata profile before installing again).
  • The issue does not occur with other devices on my home network.
  • DNS over HTTPS has been manually disabled.
  • Changing DNS resolvers in my Windows settings does not fix the issue.
  • The issue is still present with a fresh, unmodified installation of Firefox.

Any help would be greatly appreciated! I love Firefox and do not want to switch to a different browser.

Asked by Celsius8193 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox's mute tab "function" - how do I get rid of it please?

Google told me to go to About.Config, find "browser.tabs.showAudioPlayingIcon" then change the value to false. But, at least in my version of FF, that doesn't work becaus… (read more)

Google told me to go to About.Config, find "browser.tabs.showAudioPlayingIcon" then change the value to false. But, at least in my version of FF, that doesn't work because browser.tabs.showAudioPlayingIcon isn't listed. I'm running 142.0.01.

I know FF is trying to please all the wonderful teenagers who want to constantly screw around with software settings. But it would be really nice if such new "features" were not turned on automatically.

Asked by LWSolom 5 months ago

Last reply by Shirmaya John 5 months ago

Backed up Firefox session not being properly restored

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866 But this time it … (read more)

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866

But this time it failed me and I don't know why. I just switched from Debian to Linux Mint, put everything up to date, but when I copy the sessions-store folder back into my session folder, as described in the post, nothing happens. I tried restoring only the 2 files listed there, and also dropping them in the general user folder, outside sessions-store, but still nothing. I've also noticed that the sessions-store folder isn't created automatically, even if I open a bunch of new tabs now and close the browser.

I don't even know how to begin troubleshooting this to be honest, this is the first time this method's ever failed me :(

I also saw this post: https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup But it doesn't help either.

Asked by fran.ayrolo 5 months ago

Last reply by jonzn4SUSE 5 months ago

Cannot login to iCloud account

I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I hav… (read more)

I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I have disabled the Firefox pop-up blocker but still not working. When I input my username and password, iCloud sends me an authentication code... but that next pop-up screen from iCloud having a place to input the code does NOT pop-up, so I cannot enter the code. That pop-up screen comes up in MS Edge. Any help is appreciated!! I'm running Windows 10

Asked by robert rogers 6 months ago

Last reply by jbr 5 months ago

Icon for an extension isn't in toolbar

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or del… (read more)

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or delete it. It won't appear on my toolbar with other extensions. I've seen others ask this question and the solutions dont apply to me. People are being told to either right click and click pin to toolbar or to click the gear icon next to the extension and then pin to toolbar as well. I have no gear icon next to extensions and right clicking an extension treats it like a link. There is a gear at the top that when I click it I can click "manage extension shortcuts" only for it to then pretend none of my extensions have shortcuts even though 2 of them are right there in my toolbar. The 3rd 1 mozilla seem to not want me to have on my toolbar.

Asked by emmcurran 5 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

How to convert bookmarks.html to workable text of folders, titles and urls?

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so… (read more)

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so the data for folders, titles and urls can be edited is what's needed.

I tried Vi with some Regex code, however the cleaned file is not so clean.

Asked by kFirefoxForum 4 months ago

Last reply by Paul 4 months ago

webpage not loading?

For some reason this webpage will not load? Why? https://onedrive.live.com/?view=8&photosData=%2Fmoments%2FOnLastWeek%2FMXxzPTIwMjQtMDktMDhUMDA6MDA6MDBaJmU9MjAyNC0wO… (read more)

Asked by john657 5 months ago

Last reply by jonzn4SUSE 5 months ago

Very Slow Firefox Start-up with Missing Bookmarks Due to Other Use

From Windows 11 start Firefox v 142.0.1 opens with an entirely blank page - toolbars, graphics, webpage - everything taking over a minute to load up with toolbars and the… (read more)

From Windows 11 start Firefox v 142.0.1 opens with an entirely blank page - toolbars, graphics, webpage - everything taking over a minute to load up with toolbars and then a further 2 minutes to load www.theguardian.com/uk. Firefox then frequently crashes and on re-start the bookmarks toolbar is empty - yes it is visible. I have been renaming places.sqlite to places.sqlite.old every few days since 27 Aug. The Manage Bookmarks - Library shows all bookmarks when Firefox is behaving but is completely empty when the bookmark toolbar is also empty. Restarting Firefox does not reinstall the bookmarks. The only solution is to restart Windows 11. Any ideas on speeding up and preventing this bookmark problem. Thanks

Asked by PTomlinson2014 5 months ago

Last reply by Paul Tomlinson 5 months ago