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Version 142.1 query

Latest version of Firefox browser (142.1) recently installed on my laptop and desktop both running Windows 10. The former continues to support Flightradar 24. The latter … (read more)

Latest version of Firefox browser (142.1) recently installed on my laptop and desktop both running Windows 10. The former continues to support Flightradar 24. The latter no longer does. Message reads 'Unfortunately, your current browser does not support WebGL2 . . . most major browsers (including Firefox) do'! Is there a reason for this anomaly, please? Plus a solution? Malcolm Stride

Asked by jmstride43 5 months ago

Last reply by jmstride43 5 months ago

Pinning add-ons to Toolbar is broken.

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension ic… (read more)

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension icon on the toolbar. This is REQUIRED for certain extensions to function properly. One example is uBlock; when visiting a site it actively updates the icon letting you know its working and blocking unwanted items. Same with Facebook Container. Password managers such as 1Password also have stopped working for me unless they are pinned to the toolbar. You use to be able to click the extension icon and then see the list of extensions in a window. Now when you click the extension icon it opens to the Recommendations tab of Add-on Manager. You then navigate to extensions and see you enabled extensions but there is no option to pin, only manage/remove/report. I was able to fix this behavior once by completely uninstalling Firefox and then removing the left over folders on the C: drive. Once I reinstalled and went through the initial process of adding the extension, it also asked me if I wanted to pin to the toolbar. To which I said yes and got things working again. After clearing my browser history and cookies, then turning that feature off, it also blew away my pinned extensions. Even after removing the extension and re-adding, I do not get the prompt to pin like I mentioned above. So its seems I may have to go back and uninstall/delete folders/reinstall to get this working again. I see several similar posts so this appears to be either a bug or a very poor design choice on the part of Mozilla.

How do I fix this? I'm not able to use any of my extensions now and really don't want to have to randomly uninstall/reinstall every time this issue happens.

Asked by benjaminleo174 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

How to re-open closed tab groups?

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on … (read more)

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on a tab and choose "Add Tab to Group", but when I move the tab to that group it just disappears rather than open the group. Any help would be appreciated! :)

Asked by TamirVF 5 months ago

Answered by robertrao 4 months ago

java script is not working even though in settings it says it is enabled.

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me tha… (read more)

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me that they need javascript enabled in order to work.

Asked by c.hixson 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Auto-adding shortcuts?

How to disable the auto-adding of shortcuts feature from history to home page? It's really annoying, when I want to change my pinned shortcuts, I have to delete all auto … (read more)

How to disable the auto-adding of shortcuts feature from history to home page? It's really annoying, when I want to change my pinned shortcuts, I have to delete all auto added shorcuts (Even when the items on the screen are finished, they keep appearing in front of me, and this takes a long time). It is a must feature I think.

Asked by MithraWill 5 months ago

Answered by Paul 5 months ago

Search BAR is on the right side only on the new update on firefox browser- how do i move it to left side- HELP ? :)

Hello firefox team, Love your browser and keep getting better. I have a small request, please help me. The search bar in Firefox is positioned on the right side, whic… (read more)

Hello firefox team,

Love your browser and keep getting better.

I have a small request, please help me.

The search bar in Firefox is positioned on the right side, which doesn’t work well for me as a network engineer. Is there a way to customize it so that I can move the search bar to the left side of the toolbar?

Best, Aby

Asked by Aby Rajan 5 months ago

Last reply by Paul 5 months ago

  • Solved

History isn't tracking correctly.

I'm conducting research on the web but nothing is being recorded in my search history which is really annoying as I need to refer back to it at times. I can find it under… (read more)

I'm conducting research on the web but nothing is being recorded in my search history which is really annoying as I need to refer back to it at times. I can find it under recently closed tabs. Please can you advise what is going on?

Asked by walkinginbluebells 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

Mozilla account may have been hacked - receiving pop ups about security isssues, etc.

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical erro… (read more)

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical errors and compromised system, etc. and to click to fix. I have scanned daily for a week now for any kind of issue with my computer and the scans come back clean, my security updates are current...please tell me what is going on and how to stop this.

I JUST signed into my Mozilla account to send this message and noticed another email in the sign-in box and the option to "sign in with another account" showed. I have attached a photo of this email along with photos of some of the pop ups. Has my account been hacked? What's going on?!!!

Asked by violetscorpio67 5 months ago

Last reply by James 5 months ago

Enable Mic access for Chat GPT

suddenly today the mic has stopped working in Chat GPT. I have changed nothing... checked all settings, everything is ok... why does it suddenly say "Enable Mic Access t… (read more)

suddenly today the mic has stopped working in Chat GPT. I have changed nothing... checked all settings, everything is ok... why does it suddenly say "Enable Mic Access to Dictate"?

Asked by Robyn McLennan 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (read more)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Asked by kj_23marigolds 5 months ago

Answered by Paul 5 months ago