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How to fix audio not playing via HDMI

Whenever I play something in the browser while connected to my TV by HDMI, the sound still comes out of the laptop speakers. This happened suddenly, without any discernib… (read more)

Whenever I play something in the browser while connected to my TV by HDMI, the sound still comes out of the laptop speakers. This happened suddenly, without any discernible reason, and I can't seem to fix it. Everything else works, only content played from Firefox remains in the laptop speakers. I've checked my audio mixer, nothing seems amiss, I've updated Firefox and refreshed the application, still nothing. Hell, I've even tried different cables and HDMI ports, but nothing works. What could be the issue? Why did my audio suddenly stop working, and what can I do about it?

Asked by vv.irving 5 months ago

Answered by vv.irving 5 months ago

  • Solved

Mozilla standard sidebar

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all… (read more)

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all what I want to do. Help

Asked by dlrich1 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Not all tab groups will fully collapse, as before

Since yesterday, some of my tab groups don't fully collapse when the group tab is clicked. Instead, one tab in the group remains fully expanded, followed by a number indi… (read more)

Since yesterday, some of my tab groups don't fully collapse when the group tab is clicked. Instead, one tab in the group remains fully expanded, followed by a number indicating how many other tabs are in the group. A screen shot is attached.

Since I enabled tab groups some weeks ago, tab groups have behaved as expected. When the group header is clicked, the tabs in the group spread out to be visible and clickable. When the header is clicked again, all tabs in the group collapse entirely behind the header tab.

Most of my tab groups are still behaving this way. But new groups are now displaying one full tab plus the number, no matter how many other tabs or tab groups are already occupying the window.

Since the behavior is inconsistent, it doesn't seem to be a setting. Is there any fix?

Asked by wynden 5 months ago

Answered by MarkRH 5 months ago

Icon for an extension isn't in toolbar

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or del… (read more)

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or delete it. It won't appear on my toolbar with other extensions. I've seen others ask this question and the solutions dont apply to me. People are being told to either right click and click pin to toolbar or to click the gear icon next to the extension and then pin to toolbar as well. I have no gear icon next to extensions and right clicking an extension treats it like a link. There is a gear at the top that when I click it I can click "manage extension shortcuts" only for it to then pretend none of my extensions have shortcuts even though 2 of them are right there in my toolbar. The 3rd 1 mozilla seem to not want me to have on my toolbar.

Asked by emmcurran 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Bank of America login

I can no longer enter a password on the login page at https://secure.bankofamerica.com/login/sign-in/signOnV2Screen.go. I was able to change my password but it didn't he… (read more)

I can no longer enter a password on the login page at https://secure.bankofamerica.com/login/sign-in/signOnV2Screen.go. I was able to change my password but it didn't help. A BofA agent could not identify the problem and walked me through the login using Chromium.

Asked by Tom Kuiper 4 months ago

Last reply by Tom Kuiper 4 months ago

Firefox Relay

Has any body else found Firefox relay to be mostly useless? I put up with the annoyance for a few days and then had to get rid of it. I did use it once to get past the i… (read more)

Has any body else found Firefox relay to be mostly useless? I put up with the annoyance for a few days and then had to get rid of it.

I did use it once to get past the id page for a purchase just to look at the freight cost. Too much, so the tab was closed straight away and the masked email did not leave my computer.

The problem is that signing up to new accounts or providing your email online is something that is done only very rarely compared to the number of times your email has to be used to login to an existing account but relay has to be in the way every time.

Just a hint to the developers, those accounts already have my email and they will never lose them. Also if I need to use my email to sign in, giving a mask email is not going to work very well.

Relay is a great idea if only it could determine the right time to get in the way.

Asked by Oldneweng 4 months ago

Last reply by Oldneweng 4 months ago

Update Available pop-up

SYS.INFO: • OS Version: Microsoft Windows 10 Professional (x64) Version 22H2 (build 19045.6218) • Processor: Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, Intel64 Family 6 Mo… (read more)

SYS.INFO: • OS Version: Microsoft Windows 10 Professional (x64) Version 22H2 (build 19045.6218) • Processor: Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, Intel64 Family 6 Model 94 Stepping 3, CPU Count: 8 • Total Physical RAM: 16 GB • Graphics Card: Intel(R) HD Graphics 530, 1024 MB • Hard Drives: C: 476 GB (361 GB Free); D: 664 GB (483 GB Free); P: 267 GB (80 GB Free); S: 1862 GB (1687 GB Free); T: 1863 GB (1687 GB Free); • Motherboard: HP 829E, ver KBC Version 06.29, s/n PGAXV0QNNB7EO6 • System: HP, ver HPQOEM - 0, s/n 8CG8343NN9 • Antivirus: Windows Defender, Enabled and Updated

• Windows 10 Professional (x64) Version 22H2 (build 19045.6218) • Firefox 142.0.1 (64-bit) • Thunderbird 128.10.1esr (64-bit)

======================================

THE ISSUE: When opening Firefox, (Attachment #1 - below) appears. Seems to have nothing to do with any reality . . . as when I check in SETTINGS (Attachment #2 - below). 1. So, who's telling the truth? 2. How do I stop the popup (Attachment #1) from making it's nagging, inaccurate appearance?

Thank you / Nels

Asked by Hikermann 4 months ago

Last reply by Hikermann 4 months ago

customize new tab

I am trying to set up a new computer. I have customized the homepage and new windows to a preferred page, however I cannot customize the new tab settings. The only option… (read more)

I am trying to set up a new computer. I have customized the homepage and new windows to a preferred page, however I cannot customize the new tab settings. The only options for a new tab are either Firefox homepage or blank page. I am trying to find a way to have my preferred homepage open when I open a new tab.

Asked by Stabdys 5 months ago

Last reply by Agent virtuel 5 months ago

Не удается авторизоваться на сайте reddit.com, но в приватном окне удается

При попытке авторизоваться на сайте reddit.com сайт выдает ошибку "неверный логин или пароль", но при попытке входа на reddit.com в приватном окне ошибки не возникает и а… (read more)

При попытке авторизоваться на сайте reddit.com сайт выдает ошибку "неверный логин или пароль", но при попытке входа на reddit.com в приватном окне ошибки не возникает и авторизация проходит без проблем, то есть логин и пароль 100% верны.

Было проверено на версии 143 и 142. Так же пробовал заходить из только что установленной версии Firefox без изменения настроек и установки дополнений - никакого положительного результата и все та же ошибка авторизации.

Один раз удалось авторизоваться на сайте в обычном окне браузера, но я предварительно что-то изменил в настройках и к сожалению не запомнил что изменил. И я не помню что сделал после (менял ли настройки, переустанавливал ли браузер), но авторизоваться после того случая больше не удавалось, может настройки ни на что не повлияли. Не понятно с чьей стороны эта проблема: браузера или сайта. В других браузерах (Chrome и Edge) такой проблемы не возникает.

Asked by Purple 4 months ago

Last reply by Vexi 4 months ago

  • Solved

Firefox adds unwanted shortcuts to new tab

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new s… (read more)

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new shortcuts, bumping two of mine off the page. The shortcuts I've selected are the ones I want. I would like Firefox to stop making suggestions. Does anyone know if that's possible, and, if so, how do you do it?

Asked by Ed LeRoy 5 months ago

Answered by Paul 5 months ago

  • Solved
  • Locked

Unable to full screen

For a while now firefox has been unable to enter fullscreen when pressing F11. Instead all it does is move the "Scroll forwards", "Open a new tab", and "List all tabs" bu… (read more)

For a while now firefox has been unable to enter fullscreen when pressing F11. Instead all it does is move the "Scroll forwards", "Open a new tab", and "List all tabs" button over slightly (The buttons on the top right, next to the minimize and close buttons).

I don't know what's going on with firefox.

Firefox Version 142.0.1 (64-bit)

Asked by brandonx777 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

Pinning add-ons to Toolbar is broken.

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension ic… (read more)

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension icon on the toolbar. This is REQUIRED for certain extensions to function properly. One example is uBlock; when visiting a site it actively updates the icon letting you know its working and blocking unwanted items. Same with Facebook Container. Password managers such as 1Password also have stopped working for me unless they are pinned to the toolbar. You use to be able to click the extension icon and then see the list of extensions in a window. Now when you click the extension icon it opens to the Recommendations tab of Add-on Manager. You then navigate to extensions and see you enabled extensions but there is no option to pin, only manage/remove/report. I was able to fix this behavior once by completely uninstalling Firefox and then removing the left over folders on the C: drive. Once I reinstalled and went through the initial process of adding the extension, it also asked me if I wanted to pin to the toolbar. To which I said yes and got things working again. After clearing my browser history and cookies, then turning that feature off, it also blew away my pinned extensions. Even after removing the extension and re-adding, I do not get the prompt to pin like I mentioned above. So its seems I may have to go back and uninstall/delete folders/reinstall to get this working again. I see several similar posts so this appears to be either a bug or a very poor design choice on the part of Mozilla.

How do I fix this? I'm not able to use any of my extensions now and really don't want to have to randomly uninstall/reinstall every time this issue happens.

Asked by benjaminleo174 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

firefox maxing out ram while idle in the background

Have been having an issue for the past month or two where if left in the background firefox will slowly start to eat up my available ram. I was using it like this perfect… (read more)

Have been having an issue for the past month or two where if left in the background firefox will slowly start to eat up my available ram. I was using it like this perfectly fine for years previous to now.

I dont have this issue when I'm actively using it, only when I tab away from it and specifically its not on screen. Once I tab back to firefox the ram usage immediately dips back down to normal. I have tried many things to try and solve this like doing a clean install of firefox, getting rid of extensions, clearing my browser cache, closing all other apps to verify it was just firefox, clearing my history, turning on hardware acceleration. Nothing seems to help, im really at a loss and I don't understand what changed besides it being updated in the past couple of months.

My computer is fairly heavy duty and I have 16gb of ddr4 ram that again was working perfectly fine to run firefox before these past couple of months. As a result of this issue however if left in the background for too long on accident firefox uses up all my idle ram and starts causing other programs to not be able to run and has even crashed my computer previously when trying to run a program like clip studio paint.

I have noticed that while running the firefox task manager there is definitely some difference in memory usage when i tab back in after letting it be in the background so I have attached screenshots of the regular usage while tabbed in and the captured usage when i tab back in.

Any possible solution is welcome because I really enjoy using firefox and i dont want to have to switch browsers unless absolutely necessary.

Asked by Gilligan 4 months ago

Answered by Gilligan 4 months ago