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  • Solved

Pocket

I just discovered that Pocket is gone, and I got no notice that it was going away. I've searched the articles on how to export the contents, but they just send me into a… (read more)

I just discovered that Pocket is gone, and I got no notice that it was going away. I've searched the articles on how to export the contents, but they just send me into a circle of links with no useful instructions. Since the Pocket icon is no longer there, I have no way to get into it. I really need to recover those sites because I saved them for a reason but don't remember their URL's.

Asked by Daddyo37 3 months ago

Answered by Paul 3 months ago

  • Solved

Toolbar Buttons

Hello For some reason most of the buttons in my toolbar have stopped working. When I first open Firefox they all work, then when I enter websites they stop working. The '… (read more)

Hello For some reason most of the buttons in my toolbar have stopped working. When I first open Firefox they all work, then when I enter websites they stop working. The 'home' button still seems to work, but almost all others (such as the 'back' button etc) can't be selected. This is very frustrating. To note, I am not tech savvy at all.

Thank you in advance for your help.

Andrew

Asked by andrewsambrooks 3 months ago

Answered by andrewsambrooks 2 months ago

3D elements in sites are pitch black boxes

I've yet to test on other sites and haven't found any solutions while looking it up, every 3d element is shown as a black box, I don't really have any other way to descri… (read more)

I've yet to test on other sites and haven't found any solutions while looking it up, every 3d element is shown as a black box, I don't really have any other way to describe it

Asked by the buddynator 3 months ago

Last reply by the buddynator 3 months ago

Limiting Forefox processes does ot work - loads of processes still running.

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 proces… (read more)

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 processes running straightaway before even using the browser. I closed it down and have started it again and now there are 11 processes running with just one tab open. Firefox(9044) Utility(7552) JavaScript oracle Network (15912) Data Decoder (11364) GPU (18744) About pages (12536) Preloaded new tab Extensions (20544) Preallocated (16132) Preallocated (13780) Preallocated (16044)

The problem repeats on three different computers which are not infected with malware. One computer with slightly less RAM I now cant even use Firefox at all (though all other browsers work fine) because the tabs constantly crash due to the high number of processes. Is there any way to set the process limit low in a way that Firefox actually responds to?

Asked by M R 3 months ago

Last reply by TyDraniu 3 months ago

  • Solved

How to remove shortcuts from the Firefox address bar

How do I remove a shortcut from the Firefox address bar? I understand that I can "uncheck search, address bar, and shortcuts" in Firefox settings, but I think this just h… (read more)

How do I remove a shortcut from the Firefox address bar? I understand that I can "uncheck search, address bar, and shortcuts" in Firefox settings, but I think this just hides them, so I wanted to solve the problem fundamentally and asked for advice. Please tell me how to completely remove shortcut URLs from the address bar.

Asked by sweet0670 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Colors bleeding through

I recently installed Win 11 on a new Acer Aspire (with MSI MAG244F monitor) but the issue seems to be present on my Acer Nitro 5 with built-in monitor as well. I don't … (read more)

I recently installed Win 11 on a new Acer Aspire (with MSI MAG244F monitor) but the issue seems to be present on my Acer Nitro 5 with built-in monitor as well.

I don't think it's an Acer issue but I am only running Win 11 on the two Acer machines. If I open a web page with colored graphics or pictures and then drop down a menu of the browser (bookmarks, etc.) the colors of the graphics bleed through. It's annoying and somewhat obstructive. It does not occur if a window from a different app is opened on top of the browser window no matter how bright the colors are.

I attached a few edited screenshots to show the issue. The edits are only to cover personal information etc.

The issue seems to be color saturation and does not occur on my other Win 10 machines or in other browsers. Not even the same version Firefox on the Win 10 machines.

Is there a way to increase the opacity of the drop downs or lower the color saturation in the Firefox browser?

Asked by Rich Caladie 2 months ago

Answered by TyDraniu 2 months ago

Synching across several devices

Hello All - Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy… (read more)

Hello All -

Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy up my bookmarks, deleting many of them, on my main machine and then have all the other devices Synch to that list only?

I have tried deleting ALL the bookmarks on the "subsidiary" devices and then synched them but that didn't work. I think I'm asking whether one device can be made the "master" for all the others to Synch to that one and none of the others.

Hope that's reasonably clear.

Thanks,

Ian.

Asked by Ian 2 months ago

Last reply by jonzn4SUSE 2 months ago

Page opens but instantly grey out.

I want to unsubscribe form emails from a company MyHeritage, but when I click the link the page opens then instantly greys out so I cannot do anything. This happens with … (read more)

I want to unsubscribe form emails from a company MyHeritage, but when I click the link the page opens then instantly greys out so I cannot do anything. This happens with another trusted web site as well

Asked by Mike Hoar 2 months ago

Last reply by Mike Hoar 2 months ago

  • Solved

Mozzila Determining Windows Version

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I a… (read more)

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I am running. Maybe this is Relay for Windows versions LOL.

Has anybody else found this issue?

Asked by Oldneweng 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Memory hog

Hello, I used to use FireFox consistently. Then I noticed a downgrade in performance. I checked Task Master and saw this FireFox with 45 entries. With few CPU entries,… (read more)

Hello, I used to use FireFox consistently. Then I noticed a downgrade in performance. I checked Task Master and saw this FireFox with 45 entries. With few CPU entries, but over 3 Gigabytes of Memory usage. Why would that be, and what can I do to correct it and still be able to use FireFox?

Asked by DEUser 2 months ago

Last reply by DEUser 2 months ago

Can't pin extensions

I follow the instructions to pin an extension, but when I click on the jigsaw icon, I'm taken to the add-on manager page with the ability to review recommendations and ma… (read more)

I follow the instructions to pin an extension, but when I click on the jigsaw icon, I'm taken to the add-on manager page with the ability to review recommendations and manage the extensions and themes. There is no option to pin any extension. I saw this issue on an expired post to Mozilla but the answer was incorrect.

Any ideas? I can't access my password manager extension even though it's there....

Asked by robert.lasser 2 months ago

Last reply by robert.lasser 2 months ago

Mouse wheel scrolling not working properly.

By providing a solution to this odd problem if possible. To give a bit more detail: On my Dell Precision 7540 laptop: When using the Bing search engine vertical scroll… (read more)

By providing a solution to this odd problem if possible.

To give a bit more detail:

On my Dell Precision 7540 laptop:

When using the Bing search engine vertical scrolling with the mouse wheel does not work in Bings 'search results list' unless the mouse pointer is over the vertical scroll bar when scrolling behaves correctly.

If one of the results in the 'search list' is selected, and the resultant site displayed, then vertical scrolling with the mouse wheel works correctly, exactly as expected.

This failure of vertical scrolling occurs only with Bing. Using other search engines vertical scrolling works correctly without problems. I am 99% sure that this erroneous behaviour is new.

On my Dell Latitude 6540 laptop: No scrolling problems. Everything works as it should.

The above leads me to believe that my scrolling problem is some kind of ‘settings’ issue. I have therefore thoroughly examined all ‘settings’ in both Bing and Firefox, including about:config, but alas without finding any solution.

Does anyone have any ideas as to what might cause this issue and how it may be resolved? Thanking you all for your excellent service.

Asked by Michael Harris 2 months ago

Last reply by Michael Harris 2 months ago

  • Solved

Mozilla standard sidebar

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all… (read more)

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all what I want to do. Help

Asked by dlrich1 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

I cannot access my credit union's marketing page

I cannot access my credit union's marketing page: "marketing.riograndecu.org" This has been a problem for the past week. I am connected to my home wifi. I repeatedly get … (read more)

I cannot access my credit union's marketing page: "marketing.riograndecu.org" This has been a problem for the past week. I am connected to my home wifi. I repeatedly get this message:


The connection has timed out

The server at marketing.riograndecu.org is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Help, please.

Asked by Mary 3 months ago

Last reply by jonzn4SUSE 3 months ago

Moving profile to new computer Local or Roaming

Moving Firefox over to a new computer, I know how to find the profiles via file manager- that is not my problem. I am not sure which to move, Local or Roaming. I am thi… (read more)

Moving Firefox over to a new computer, I know how to find the profiles via file manager- that is not my problem. I am not sure which to move, Local or Roaming. I am thinking Roaming as that has all my bookmarks and passwords. I have moved individual files from Roaming and do have bookmarks and passwords working on new computer.

But I was thinking it would be best to move the whole thing so I got the tabs that should be used on startup and maybe more I don't know. So I don't know if I should copy both over or just one. I did try both once and Firefox said it couldn't find profile (I renamed the old ones).

Thinking I may need to use about:profiles and select new one. Not sure what will happen, hope it lets me point to new file on my USB drive. Looks like I should use both local and roaming, but don't know? Local might be something that relates to hardware on computer.

Hope this makes sense?

Asked by Jer 2 months ago

Last reply by Jer 2 months ago

Firefox v142.0.1 (64-bit) has crippled my browser!!!!

This morning (08/28/25), I updated my browser to v142.0.1 (64-bit), and Facebook as well as other sites have been affected to the point that I can't even see contents now… (read more)

This morning (08/28/25), I updated my browser to v142.0.1 (64-bit), and Facebook as well as other sites have been affected to the point that I can't even see contents now!!!!!!!

I (God forbid) opened the same sites in Edge, and there's no problem viewing them on Edge.

Is there a way that I can roll back this latest update, because I had no problems until this morning. I'm running a Win 10 Pro OS.

Asked by tgt1234 3 months ago

Last reply by Francisco De La Cruz 3 months ago

Spell Check STILL NOT WORKING

I'm sorry but this is garbage. I see posts here from five years ago asking about this, and fixing this issue is a non-trivial process particularly for those not computer… (read more)

I'm sorry but this is garbage.

I see posts here from five years ago asking about this, and fixing this issue is a non-trivial process particularly for those not computer literate enough. It should literally just work out of the box with zero issues like EVERY OTHER BROWSER.

Crap like this is why I dumped this browser years ago, I guess I was right to do so.

Asked by cavil.hurst-0i 3 months ago

Last reply by cavil.hurst-0i 3 months ago

Tabs keep changing - they move, change size, and pop-up unwanted. How make the static?

Hello everyone, Like most of you, I'm aggressively attacked by advertising new tabs. I'd like to have this: my tabs static, no movement, all fixed sizes, and no new tab… (read more)

Hello everyone,

Like most of you, I'm aggressively attacked by advertising new tabs.

I'd like to have this: my tabs static, no movement, all fixed sizes, and no new tabs on redirects. If I need a new tab, I manually click the "+".-sign.

Fox tries to fit all tabs in, at the same time.

What I have tried so far is not working:

1. pinned tabs always get un-pinned at restart

2. pop-ups are stopped in Firefox own Settings

3. my settings in about:config: browser.uidensity = 0 browser.tabs.animate = false browser.tabs.tabmanager.enabled = false browser.tabs.allowTabDetach = false browser.tabs.tabMinWidth = 68 px dom.popup_allowed_events = False browser.tabs.loadInBackground = false services.sync.prefs.sync.browser.tabs.loadInBackground = false accessibility.blockautorefresh = false services.sync.prefs.sync.accessibility.blockautorefresh = false toolkit.tabbox.switchByScrolling = False browser.link.open_newwindow = 2 browser.link.open_newwindow.override.external = 3

Tabs still move, change size, and unwanted ones appear. :/

What settings should I change, add, or remove? Anyone more proficient than me, in about:config-programming?

Cheers!

Asked by STRINGENCE1 2 months ago

Last reply by STRINGENCE1 2 months ago