Showing questions tagged: Show all questions
  • Solved

2 Factor Log In

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it chan… (read more)

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it changed after a download & now I'm getting 2-factor set up when accessing one website. Please advise if you have any ideas.

Asked by Kay Martin 2 months ago

Answered by Kiki 2 months ago

not support for

Secure Connection Failed An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s). Error code:… (read more)

Secure Connection Failed

An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by Mohammad Raza Ahmad 2 months ago

Last reply by Kiki 2 months ago

Videos don't play on Firefox

I cannot get certain videos to play on Firefox. YouTube, Instagram, Tumblr all can play videos. Pretty much everything else doesn't work. Patreon, I get a black screen… (read more)

I cannot get certain videos to play on Firefox. YouTube, Instagram, Tumblr all can play videos. Pretty much everything else doesn't work. Patreon, I get a black screen. On Twitch, I can only see the 'not currently streaming' screen, even if they're currently live, and VODs don't work. My computer specs are below. Operating system is Windows 10, I use Windows Defender for anti-virus. Everything works completely fine in other browsers. Here's everything I've tried to fix this:

  • Updating Firefox
  • Updating my computer
  • Running in Incognito
  • Running in troubleshooting mode
  • Allowing autoplay
  • Disabling hardware acceleration
  • Disabling addons
  • Clearing cache and data
  • Enabling/disabling DRM content
  • Installing Windows Media Pack

My specs: Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz Installed RAM 32.0 GB (31.8 GB usable) Storage 932 GB HDD TOSHIBA DT01ACA100, 477 GB SSD Micron 2300 NVMe 512GB Graphics Card NVIDIA GeForce RTX 3060 Ti (8 GB) Device ID C6C4BD2F-BD36-40B6-A917-13896770194D Product ID 00325-82058-09721-AAOEM System Type 64-bit operating system, x64-based processor

This has been going on for over a year now. I've gone through all of the above troubleshooting steps multiple times. The only progress I've made is getting YouTube from nonfunctional to working again.

Asked by cassidy.radtke 2 months ago

Last reply by cassidy.radtke 2 months ago

Where do I findWhere do I find the Library in Firefox for importing bookmarks,files and folders from my Google Chrome Acct to Mozilla Fireffox

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files… (read more)

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files. I didn't have my printer installed on my new Linux Mint Firefox Laptop so I couldn't print out the instruction to follow. Hopefully, I now have my Canon Printer installed on my Linux laptop so that I can print out all the instructions in detail. The information was posted to the right of this comment box. Please post the information again so that I can print it for reference and to follow. Thanks very much.

                                             Robb Paterson Eckner

Asked by Robb Paterson Eckner 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Need help removing a Firefox suggest on android

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the … (read more)

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the search bar.

When I follow the suggestion to it's full autocomplete it leads to a video I watched a long time ago but have since cleared from my history. I tried long pressing spankbang to remove it from suggest but I don't really know how to remove this. I did include a screenshot, but the attached troubleshoot data is from my computer not my phone. I'm not sure how to include that.

Please help me, I have a date and I don't want to accidentally have that autocomplete.

Sincerely, Firefox Android User.

Asked by eesan.lee 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Security Measures Preventing Book Previews

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tr… (read more)

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tried to open the page in another window, it would only be a tiny picture. If I try to left click the 'preview' button to open in another tab, there isn't an option for that. I can't take a screenshot of it because the left click goes away when I try. I understand that the block is a safety measure, but it's really annoying and I literally can't use firefox to preview books.

Asked by sande3215 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Erreur support WebGL

Erreur support WebGL Le site Mappy requiert WebGL pour fonctionner correctement. Si vous n’arrivez pas à utiliser Mappy avec un navigateur à jour, nous vous invitons à v… (read more)

Erreur support WebGL

Le site Mappy requiert WebGL pour fonctionner correctement. Si vous n’arrivez pas à utiliser Mappy avec un navigateur à jour, nous vous invitons à vérifier que WebGL est activé sur votre navigateur en consultant cette page : https://get.webgl.org/.

Asked by kalistyl@free.fr 2 months ago

Weird scaling issue

I am experiencing a weird scaling issue on one of my monitors with Firefox. The whole firefox window looks as if it's scaled to high resolution mode. Not just zoom of the… (read more)

I am experiencing a weird scaling issue on one of my monitors with Firefox. The whole firefox window looks as if it's scaled to high resolution mode. Not just zoom of the content, but the whole window, including the title, toolbars, etc.

Note that only happens on ONE monitor (I've tried this on total 6 monitors now), and it happens only on one Firefox Profile. If I use a new profile, the issue is gone. However, if I copy the profile folder to the newly created profile, the issue comes back.

Here is a screenshot of the two windows opened at the same time on the same screen. Right window is normal, and the left window is the scaled up version.

https://i.imgur.com/ikq00DA.png


I don't want to re-create my entire profile if I don't have to. Does anyone know what kind of setting/feature did this and how can I revert it? Since it does not happen on a different profile, and is replicable by copying the profile settings, it must be some kind of a firefox setting somewhere.

Asked by stjepan.pavuna 2 months ago

Last reply by stjepan.pavuna 2 months ago

I keep getting a banner For GPC and it's keeping me from using aa site I've had for years

There is a site for the california l and It suddenly won't function right. iInstead I get a banner telling me that GPC has been enabled. How can I get things workng prope… (read more)

There is a site for the california l and It suddenly won't function right. iInstead I get a banner telling me that GPC has been enabled. How can I get things workng properly again.

Asked by judda1 2 months ago

Last reply by jonzn4SUSE 2 months ago

How can I fix it to where I can go to 5Kfunds I keep getting secure connection failed and I know its ok my ftirnd does budiness with them

I want to know how I can fix it to where U can go to the website 5KFunds I know its a ok website my ftiend does business with them and she can go there dont know why I ca… (read more)

I want to know how I can fix it to where U can go to the website 5KFunds I know its a ok website my ftiend does business with them and she can go there dont know why I cant can someone help

Asked by Ramona Humphries 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

Firefox and log in at Allstate Insurance

Not sure if this is the correct topic selection but nothing offered above really fits. I tried to sign into my Allstate.com account today and kept getting error messag… (read more)

Not sure if this is the correct topic selection but nothing offered above really fits.

I tried to sign into my Allstate.com account today and kept getting error messages.

I called their tech department and they told me that Firefox has been notified a long time ago about this issue but has done nothing about it. I was told to use my email account instead of my user ID to get into my account via Firefox, but that if I do it that way, some functions still won't work on Firefox.

I was told that my Safari browser would work, and it does.

Not sure why Firefox refuses to fix this. This is crazy. I've also had problems signing in some other companies with Firefox recently where it used to work fine. It looks like they are just not keeping up with technology. I have the latest Firefox browser for my Macbook, but as companies update their sites, Firefox is staying behind. I prefer Firefox because of things like uBlock Origin, Enhancer for YouTube, and YouTube Watchmarker which I love, but I've had to use Safari more and more because of this issue.

Exactly how does one let Firefox tech know these things. They don't provide anyway to contact them which doesn't look good.

Asked by plantsower 3 months ago

Answered by jonzn4SUSE 3 months ago

Firefox (pc) stops loading websites at random times, sometimes fixed by waiting a long time but usually by restarting the browser

like the title says, usually at least once a day firefox will just stop loading web pages entirely. more specifically, it gets stuck loading any page infinitely. occasion… (read more)

like the title says, usually at least once a day firefox will just stop loading web pages entirely. more specifically, it gets stuck loading any page infinitely. occasionally if i wait long enough things will start loading again, but usually that time never comes and i have to restart the browser. i'm kind of a tab hoarder so restarting the browser can be annoying in itself, since i have to wait for the browser to load. i'm not really sure how to troubleshoot this with extensions and the like since i haven't noticed any trend in when the problem occurs. weirdly enough, it happened while i was typing this and while every other website fails to load, the mozilla support site is consistently fine. any ideas or suggestions would be greatly appreciated.

Asked by S 2 months ago

  • Solved

Bookmarks toolbar

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or resta… (read more)

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or restart - is there a way to fix this in Settings?

Asked by Marc Thomas 2 months ago

Answered by Marc Thomas 2 months ago