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keeps crashing and also says close foreefox all the time

i keep getting Firefox crashes and i also get Firefox already running close firefox i have the latest version i do not understand why please help thanks … (read more)

i keep getting Firefox crashes and i also get Firefox already running close firefox i have the latest version i do not understand why please help thanks

Asked by Mary 5 months ago

Last reply by Mary 5 months ago

AdBlock Plus add-on

every website i go to says I have AdBlock Plus enabled as an extension, ad-on or whatever. I can not find it anywhere in the extensions menu, add-ons manager, etc. to tur… (read more)

every website i go to says I have AdBlock Plus enabled as an extension, ad-on or whatever. I can not find it anywhere in the extensions menu, add-ons manager, etc. to turn it off... I have looked in every folder and area that I can, looked through my entire account info, profile, security, extensions, plug-ins, etc. Can you please help me find it so I can turn it off, uninstall etc.

Thank you for your help!

Asked by john.briglevich 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Permission request messages for Firefox extensions

I keep getting a triangle deal on Firefox that indicates I need to add the "permission request for Firefox extensions" from Mozilla. Is this something I need to install … (read more)

I keep getting a triangle deal on Firefox that indicates I need to add the "permission request for Firefox extensions" from Mozilla. Is this something I need to install or just information regarding extensions. From reading about this it doesn't appear to be safe because it can access and change nearly everything? Please respond Thanks, Larry at [email address]

Asked by LDC 5 months ago

Last reply by Paul 5 months ago

  • Solved

Sidebar comes with waste space after update

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image. It didn't shows in these years I'm using FF, I want to remove it but keep… (read more)

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image.

It didn't shows in these years I'm using FF, I want to remove it but keep sidebar exist, like it was before. Where can I adjust it ?


If it's needed to be exist, why not put it on top of Sidebar ?

Asked by rose_roo 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved
  • Archived

Unable to save links.

When I try to save a page as a link, the space for the URL is filled with 'VVVVVVVVVVVVVVVVV'! How do I fix this? I can't take a screenshot because it disappears when I s… (read more)

When I try to save a page as a link, the space for the URL is filled with 'VVVVVVVVVVVVVVVVV'! How do I fix this? I can't take a screenshot because it disappears when I switch to cut & snip or 'save screen'.

Asked by BTINAZ 7 months ago

Answered by BTINAZ 4 months ago

Unable to use ChatGPT-5 on Firefox

Hello, I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models… (read more)

Hello,

I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models like GPT-3.5 work normally, but GPT-5 does not respond.

I’ve already tried refreshing the page, clearing cache and cookies, and even disabling extensions — but the problem persists. Could this be a compatibility issue with Firefox? Any advice or support would be appreciated.

Thank you in advance for your help!

Asked by nattapongkhwanchai 5 months ago

Last reply by Denys 5 months ago

Unable to set up 2FA

Getting this error: There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over. Yes Im on the rig… (read more)

Getting this error: There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over.

Yes Im on the right timezone, updated on auto sync and have tried multiple 2FA apps.

Asked by venomreborn+browser 4 months ago

Last reply by Kiki 4 months ago

Videos don't play on Firefox

I cannot get certain videos to play on Firefox. YouTube, Instagram, Tumblr all can play videos. Pretty much everything else doesn't work. Patreon, I get a black screen… (read more)

I cannot get certain videos to play on Firefox. YouTube, Instagram, Tumblr all can play videos. Pretty much everything else doesn't work. Patreon, I get a black screen. On Twitch, I can only see the 'not currently streaming' screen, even if they're currently live, and VODs don't work. My computer specs are below. Operating system is Windows 10, I use Windows Defender for anti-virus. Everything works completely fine in other browsers. Here's everything I've tried to fix this:

  • Updating Firefox
  • Updating my computer
  • Running in Incognito
  • Running in troubleshooting mode
  • Allowing autoplay
  • Disabling hardware acceleration
  • Disabling addons
  • Clearing cache and data
  • Enabling/disabling DRM content
  • Installing Windows Media Pack

My specs: Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz Installed RAM 32.0 GB (31.8 GB usable) Storage 932 GB HDD TOSHIBA DT01ACA100, 477 GB SSD Micron 2300 NVMe 512GB Graphics Card NVIDIA GeForce RTX 3060 Ti (8 GB) Device ID C6C4BD2F-BD36-40B6-A917-13896770194D Product ID 00325-82058-09721-AAOEM System Type 64-bit operating system, x64-based processor

This has been going on for over a year now. I've gone through all of the above troubleshooting steps multiple times. The only progress I've made is getting YouTube from nonfunctional to working again.

Asked by cassidy.radtke 5 months ago

Last reply by cassidy.radtke 4 months ago

How to recover deleted Firefox bookmarks on an individual basis

I find recovering deleted bookmarks difficult in Firefox. Typically, I am told: "on August 12 you deleted 12,540 bookmarks. Do you want to recover them all and over-wri… (read more)

I find recovering deleted bookmarks difficult in Firefox. Typically, I am told: "on August 12 you deleted 12,540 bookmarks. Do you want to recover them all and over-write your existing bookmarks?" To which the answer is obviously, no.

What I want is a system much more similar to the Microsoft File Explorer Recycle Bin, which lists deleted files on an individual basis, so if I have deleted a file, I can see its name, the date it was deleted, and where it came from, and I can restore that particular file. Or, since we are talking bookmarks here, recover a particular bookmark.

How can I achieve that? Is it possible?

Asked by Matthew Montagu-Pollock 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox does not reopen all tabs on update (closes some tabs)

Just updated to FF 141.0.3. The browser had advised me to restart to finish the update. So I did. But in doing so, not all my tabs were recovered. Most were, but like 3 … (read more)

Just updated to FF 141.0.3. The browser had advised me to restart to finish the update. So I did. But in doing so, not all my tabs were recovered.

Most were, but like 3 were not.

Asked by rafe.sher 5 months ago

Last reply by Kiki 4 months ago