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  • Solved

Missing Icons in the Right Resolution

Hello Firefox team, I downloaded firefox-142.0.tar.xz and copied the necessary files to the appropriate directories. Unfortunately, I am missing the 24x24 and 256x256 ic… (read more)

Hello Firefox team,

I downloaded firefox-142.0.tar.xz and copied the necessary files to the appropriate directories. Unfortunately, I am missing the 24x24 and 256x256 icons. Could you please add these resources?

I would be very grateful if you could help me with this.

Best regards Chris

Asked by Chris2574 2 months ago

Answered by Chris2574 2 months ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks toolbar

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or resta… (read more)

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or restart - is there a way to fix this in Settings?

Asked by Marc Thomas 2 months ago

Answered by Marc Thomas 2 months ago

  • Solved

Firefox 141.0 (aarch64) won't load last 20% of AliExpress website

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Fire… (read more)

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Firefox private window loads the AliExpress website 100%.

I wiped History cache from Firefox, however same issue. Other websites load normally. I can't log in to AliExpress to report the issue there.

Specs: 141.0 (aarch64) Mozilla Firefox fo Raspberry Pi OS raspberrypios - 1.0

Asked by kFirefoxForum 2 months ago

Answered by kFirefoxForum 2 months ago

  • Solved

Refreshed Firefox accidentally

I accidentally refreshed Firefox when I was having problems and didn't realize Refresh meant wiping everything clean. I found another thread about this, but it's 8 years… (read more)

I accidentally refreshed Firefox when I was having problems and didn't realize Refresh meant wiping everything clean. I found another thread about this, but it's 8 years old and things have changed. How do I use the "Old Firefox" folder on my desktop to restore all my bookmarks, history, etc.?

Asked by Joy 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

address bar remembers keyword search

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), … (read more)

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), pressing ctrl + L to go to the address bar would select all the text in the address bar, including the keyword, such that if I had made a google search by typing g and some query, I could immediately do a wikipedia search by typing w and some query.

Now, with an updated firefox (141.0.3, on xubuntu 24.04), the search engine from the previous search remains when I press ctrl + L, so I have to type backspace(s) to remove the search engine keyword, before typing a new keyword.

Is it possible to get the old behaviour back?

Asked by Tor Nordam 2 months ago

Answered by Agent virtuel 2 months ago

  • Solved

Firefox has started redirecting to advertising pages after clicking on a link.

Firefox has started redirecting to advertising pages after clicking on a link. Only on 1 site. The site loads but not quite correctly. Normally has information about mov… (read more)

Firefox has started redirecting to advertising pages after clicking on a link. Only on 1 site. The site loads but not quite correctly. Normally has information about movie ratings show up when you hover over pictures. Have to double click (double load) to get where you want. Does not do it with Edge. Used to work fine, just started.

Asked by brenden33 3 months ago

Answered by brenden33 3 months ago

  • Solved

Missing profile but Firefox still works

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc. I have windows set to show hid… (read more)

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.

I have windows set to show hidden files.

When I try to run %APPDATA%\Mozilla\Firefox\Profiles\ it tells me that the location is unavailable.

I cannot find the profile anywhere in file explorer, despite multiple tries to search for it.

If I go to Help > Troubleshooting Information, I see a "Location is not available" message, shown in the attached image.

I could uninstall and reinstall Firefox, but I'd prefer to solve this because the exact same thing is happening to my Thunderbird profile. It doesn't exist anywhere, yet I can see all of my emails and it appears to be working properly. I only found this problem because I wanted to backup my emails but was unable to.

Both of these profiles must exist somewhere, but I've tried everything to find them. Please help me fix this in Firefox, and then if I have a fix here I'll try to apply it to Thunderbird, where I have a lot of emails I'd hate to lose.

Asked by sarehder 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Error logging in to account.apple.com - Failed to verify your identity!

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS. I've launched Firefox using the `-p` option, created a new profile and then na… (read more)

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS.

I've launched Firefox using the `-p` option, created a new profile and then navigated to https://account.apple.com/sign-in and tried to login. I've attached a screenshot of the error message.

I had tried multiple things on my default profile, even troubleshoot mode, but I couldn't get it. I even tried useragent switcher to no avail.

I can login to the site using Chromium.

What else can I try?

Asked by Anthony 2 months ago

Answered by Anthony 2 months ago

  • Solved

dark mode broken

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.… (read more)

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.

The elements at the top of the screen and some menu screens are now white rather than dark grey. Due to a neurological condition this causes near-instantaneous cluster migraines.

Is there a way I can fix this? Is there a way you can fix this? Is there a way to access the web without a browser? (eg through the text terminal)

Asked by cj6750050 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Audios do not play in a webpage

In the webpage https://www.wnyc.org/story/wild-thing-a-life-of-paul-gauguin-full-bio/ when I click to listen to play a segment (▷ Listen) it shows momentarily a button … (read more)

In the webpage

https://www.wnyc.org/story/wild-thing-a-life-of-paul-gauguin-full-bio/

when I click to listen to play a segment (▷ Listen) it shows momentarily a button but then returns to the original (▷ Listen). However, when I open the page in Chrome it plays without any problem. What could be the problem?

Asked by emfril 2 months ago

Answered by emfril 2 months ago

  • Solved

Is there an API that allows extensions to change vertical tab related settings?

Hi, I want to make a simple extension for Firefox that auto toggles vertical tab based on the aspect ratio of the Firefox window. I found `sidebar.verticalTabs` in about… (read more)

Hi, I want to make a simple extension for Firefox that auto toggles vertical tab based on the aspect ratio of the Firefox window. I found `sidebar.verticalTabs` in about:config that toggles vertical tabs, but a simple googling tells me that it is not possible for web extension to modify about:config values. Is there any other API that toggle vertical tabs? Thanks!

Asked by regunakyle 3 months ago

Answered by regunakyle 3 months ago

  • Solved

Please firefox help me I will never forget your kindness I am very very very sad............

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the… (read more)

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Asked by h.amhioss 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Locked

Poor FireFox function on desktop Apple

Mozilla - SICK TO DEATH - of a product that has poor or zero customer support. Now like FireFox. Been loyal to this Browser for many years and in return - zero customer … (read more)

Mozilla - SICK TO DEATH - of a product that has poor or zero customer support. Now like FireFox. Been loyal to this Browser for many years and in return - zero customer support. trying to sign up for THIS crap "help" not from FireFox of course, but from "VOLUNTEERS" so NOT Mozilla/FireFox and they don't get paid to help the company?? Bad biz all around.

Why do I have my time wasted "solving a problem" THAT SHOULD NOT HAPPEN IN THE FIRST PLACE??

"Signing Up" for this "help" group - typed in my email addy, chose a password, then received a "Code" to verify my email. Received ERROR message "Bad Request (400) from FireFox??? asked to be sent a NEW code - did that 3 times - receiving THE SAME EXACT BAD CODE 3 TIMES!! but oh, somehow I'm in to this "help" group anyway. How will I get in again?? or come back to check on answers WITH NO PASSWORD???

Anyone else have this type of deliberate Obstruction method of getting help?? This is NOT even the main issue I wanted to get help.

Asked by sunnykcarey1 3 months ago

Last reply by Paul 3 months ago

  • Solved

Containers

I have recently installed the containers extension and have been having a bit of trouble with one site (the others are fine), which seems to originate from the manner in … (read more)

I have recently installed the containers extension and have been having a bit of trouble with one site (the others are fine), which seems to originate from the manner in which the site is structured. As it references new pages, they are often in a different URL. For example, you start in login.site.com, which then tries to load dashboard.site.com, but it fails authentication on dashboard.site.com because it opens in a different container. Which then tries to open the login.site.com page again, which displays the login page, but showing it tying to complete the original authentication. I have tried to add each step along the way, but without success. Is there a way to overcome this?

Asked by Alan 3 months ago

Answered by Alan 3 months ago

  • Locked

I can’t access my Firefox account

Hello, My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but th… (read more)

Hello,

My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox.

I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible.

Could you please help me unlock it or advise on the next steps?

Thank you.

Asked by SuMo Bot 3 months ago

Last reply by Paul 3 months ago

  • Solved

Sidebar comes with waste space after update

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image. It didn't shows in these years I'm using FF, I want to remove it but keep… (read more)

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image.

It didn't shows in these years I'm using FF, I want to remove it but keep sidebar exist, like it was before. Where can I adjust it ?


If it's needed to be exist, why not put it on top of Sidebar ?

Asked by rose_roo 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago