Firefox Community Forum

Hi. News videos from www.bbc.com won't play. When I ask the BBC website to play a video, I get a blank area of my screen, with a play button. Clicking the button makes it go away, leaving me with just the blank area of the screen. Videos from youtube, movie trailers, etc play fine - it's just videos from a few sites (such as BBC) that yield nothing. I have autoplay videos disabled by default, but: I'm not trying to have the website autoplay; The setting doesn't affect other websites; and there's no way to disable autoplay for the website I'm on (no way I can find, at least).

Bookmarks, History, Downloads are all gone missing. Can't restore them, tried failed. Been using Firefox since Netscape Navigator, Don't want to change browsers. Can bookmarks, history, downloads come back or do I have to change browsers because this small problem. thanks [edited email from public]

I just approved an upgrade to Firefox that mentioned something about a new way of dealing with extensions. The first thing I noticed was my 1Password add-on in the toobar disappeared. I took the steps recommended by 1Password to add it back, and I can get a 1Password icon to appear on the toolbar, but it is non-functional. I confirmed 1Password is still functional with an icon in the toolbars of my other browsers. What gives?

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore my bookmarks?

I have been trying to clear out the cache under settings (cookies & site data) (everything is checked under clear data) everything clears out except for 440 now 454 KB of disk space. I cannot get it to clear out. I even uninstalled fire fox and it was clear for a couple of uses and now it is back and instead of 440 it is now 454. ••• Cookies and Site Data Your stored cookies, site data, and cache are currently using 454 KB of disk space. Learn more Based on your history settings, Firefox deletes cookies and site data from your session when you close the browser. ••• How do I zero it out. I find this annoying.

Thank you, Teri

When I opened Firefox, all my profile settings were back to a Default. Lost all my settings. Looked up solution on Google, couldn't find an "Old Firefox Data Folder" anywhere.

Tried the other listed "profiles" in my profiles folder, none were my most recent profile with all my settings from the past months.

How can I find the profile that was used before my update which was done 7/27/25 ish.

Thanks, Jean [email removed]

Can someone explain why my PHOTO ALBUMS are not showing up on a website where I'm attempting to upload photos from these albums from my MacBook Air? It does allow me to drag and drop, but the actual albums are not showing up when I 'BROWSE." On my iphone and ipad the individual albums are showing up when I browse in the website to upload. It's only on my MacBook Air that the albums are not showing up. All my photos are there, but not the individual albums.

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel.

Recently i switched from distro specific package managers to flatpak as my application provider. The firefox flatpak won't play most embedded Video/Media on applications like in-browser fediverse clients, forums, blogs or wikis. Youtube works without any issues, Twitch is fine until there is an adbreak. Then it sometimes stops with the supported format/mime error (screenshot appended), only recoverable by cache-dismissive reload.

I used this Article https://support.mozilla.org/en-US/kb/audio-and-video-firefox and the links it contains to debug without any success. None of these samples play. just shows supported format/mime error https://test-videos.co.uk/bigbuckbunny/mp4-h265 At this test website 1. and 3. example won't play. I provided a screenshot before and after trying to click play on all the examples. https://www.tekeye.uk/html/html5-video-test-page

Contrary to the observed behavior about:support#media claims Software Decoding supported for everything except HEVC.

Chromium Flatpak has no such issues. So i copy the video url and play it with chromium. You can see: dire times.

When I open Firefox for the first time or on a new window the cursor automatically is in the address bar. I prefer to have the cursor to default into the search box. I don't want to search with the address bar. It did not used to be this way on my old laptop.

- What are the must-have Firefox extensions for productivity &/or privacy? - How can I customize the Firefox toolbar or homepage for faster access? - Is there a way to sync my bookmarks and settings across devices?

Every few days a popup appears that tells me "An extension, Panorama Tab Groups, is hiding some of your tabs. You can still access all of your tabs from <down arrow>." It has two buttons: Disable Extension and Keep Tabs Hidden.

There seems to be no way to turn this off. I *want* the tabs hidden; that's why I have the extension installed. And I really don't want to be pestered with this popup like this. How do I stop it?

When I click on a link, it opens in a new tab. I do not want the link to open in a new tab but to open in the current tab, how can I change to this please? Thanks, Andrew.

When I type my info request in the Google search box below the Firefox logo on the home page, I would like to have my search start there and not shift to the URL bar above. I have tried everything to stop this process ( that I know of ) and nothing works.

Hi,

I discovered today that the installation of Firefox I have has modified some emoji, like the flag of Switzerland has been replaced with the one from Sark. See the screenshot looking at the same website with Firefox on the left, and Brave on the right:

There's a big mess in the flags' emojis apparently looking at a page showing all the countries. See second screenshot.