Showing questions tagged: Show all questions

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Asked by Joni 3 months ago

Last reply by Kiki 2 months ago

drag and drop pictures on iOS

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how… (read more)

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how I can go back to the faster way please?

Thanks.

Asked by ani 4detal 4 months ago

Last reply by bitdecay 4 months ago

restore tabs does not work

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my hist… (read more)

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Asked by bheffe 4 months ago

Last reply by jonzn4SUSE 2 months ago

missing/moved bookmark list

From: cartwrm@talktalk.net <cartwrm@talktalk.net> Sent: Friday, July 18, 2025 2:14 PM To: no-reply@mozilla.org <no-reply@mozilla.org> Subject: Re: Bradforth p… (read more)

From: cartwrm@talktalk.net <cartwrm@talktalk.net> Sent: Friday, July 18, 2025 2:14 PM To: no-reply@mozilla.org <no-reply@mozilla.org> Subject: Re: Bradforth posted an answer to your question "Ive lost mybookmarks on the left side of the screen"

It's really strange (I'm still trying to understand my relatively new Windows 11 laptop), bookmarks have been where I'd expect them for a few days, then this morning, it's as if Firefox has done some sort of clean/re-arrangement. The bookmarks had disappeared and there wasn't my usual array of sites available along the top. Then by clicking on a few things on the right (Firefox) 'most used' re-appeared, then later the toolbar is there on the right, I'd really like it back on the left And also I'd love to know whether I might have done something unconsciously which caused this.

Mike

Asked by cartwrm 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

What happens to the temp data and cookies when I close a Container tab

Hello, FF support forum, I think I have seen a Container retain my login to a site when I open it again after closing it. Is there a way to configure Containers so that … (read more)

Hello, FF support forum,

I think I have seen a Container retain my login to a site when I open it again after closing it. Is there a way to configure Containers so that they are mini versions of the dump-cookies-temp-data when I close Firefox entirely? I would so love that functionality.

Regards, G.W.

Asked by G.W. 3 months ago

Last reply by Mark 2 months ago

Can't read any comments

When I read a thread and then it shows comments I can't read them on Mozilla anymore I went to Google Chrome and I can read them so its something with my browser … (read more)

When I read a thread and then it shows comments I can't read them on Mozilla anymore

I went to Google Chrome and I can read them so its something with my browser

Asked by sam8 3 months ago

Last reply by Harry kane Kane 3 months ago

Cannot submit feedback

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-… (read more)

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-on is fine and works well. Somehow a version, 1.5, got installed and I cannot keep it removed. Whenever I refresh FF, it shows back up. I cannot find any reference to this version on GitHub or on the extensions page. I have uninstalled FF and refreshed it. Nothing works. It keeps coming back. I also looked in the side-install directory, but there were no extensions there. If I remove the extension under the Add-ons Manager, it removes it and I can install it and it installs the correct version and it works until FF restarts and then the 1.5 version shows back up.

Asked by gwolbr 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

WebRTC turning inactive

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the… (read more)

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the config variable media.peerconnection.enabled into 'true' and the add-on works. For some time, only! After a couple of days it is back to 'WebRTC not detected'. What is wrong?

Asked by erik18 3 months ago

Last reply by Syco Path 3 months ago

No matter what I do I can't seem to delete some form suggestions !!

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form fill… (read more)

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form filling is not listed in any of my addresses or personal data.

Asked by orchestr8 3 months ago

Last reply by Agent virtuel 3 months ago

error “Overview from AI is not available for this request”

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available… (read more)

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available for this request”. And this error appears only in firefox browser. please help.

Asked by daniil.kulikov.02 3 months ago

Last reply by Agent virtuel 3 months ago

How to disable firefox from suggesting emails/passport numbers/phone numbers when you are typing in details?

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed? … (read more)

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed?

Very insecure and Horrible to have on by default. Recently switched to firefox from chrome because of security concerns but stuff like this is making me want to go back, because HOW IS THIS SAFE AND SECURE?!?!?!?

I've typed in passwords in boxes that arent really password boxes, and firefox has suggested my own password in plain sight like in the image below.

Strongly recommend firefox to not make this default and make it an accessible setting to disable because I've leaked my sensitive information to online calls because of this. This urgently needs to be addressed as a security concern. At least have a cogwheel button next to the black box to quickly disable this setting. Very very disappointed.

Asked by Gusburg 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Don" have password any nore?

Sorry! 0 results found for ‘I do not recall my password for updating, what do I do.? For past 30+ years have been US Navy, no access to persona computer like I am now rea… (read more)

Sorry! 0 results found for ‘I do not recall my password for updating, what do I do.? For past 30+ years have been US Navy, no access to persona computer like I am now ready to update any of my home computer, forgot password for’ for ‘Firefox’

Asked by GARY 4 months ago

Last reply by Paul 4 months ago

Gah tab crashed - crash report attached.

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates… (read more)

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

Asked by M R 3 months ago

Last reply by Paul 3 months ago

Lost Tabs due to opening a new window

Hi Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this o… (read more)

Hi

Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this one tab, so i have lost all my previously opened tabs. Is there a way to get those back?

Thank you very much. Dimitris

Asked by Dimitris X 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago