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Can't remove Old Firefox Data Folder from my desktop

I made the mistake to following Mozilla's advice on why my tabs stopped coming back after I closed out, despite the fact that I had that selected in my settings. Now I'm… (read more)

I made the mistake to following Mozilla's advice on why my tabs stopped coming back after I closed out, despite the fact that I had that selected in my settings. Now I'm stuck with an "Old Firefox Data" folder on my desktop and I can't remove it because I need administrator privileges -- but it's my personal PC. WTF

Asked by tom.hudak 3 months ago

Last reply by tom.hudak 3 months ago

  • Solved

Can't sign into Hotmail.

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answer… (read more)

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answering emails on my computer because of its large screen. I've tried signing in about 2000 times now. Firefox told me they can't help me because I'm not a Mozilla subscriber even though they own Firefox. Microsoft told me it's Mozilla's problem. Can anyone help me please. John in the Philippines.

Asked by John O'Kane 3 months ago

Answered by John O'Kane 3 months ago

Saved tab groups disappeared

Hello, I'm writing because I’ve encountered an issue with the tab groups feature in Firefox. Some time ago, after a browser update, I noticed a new feature that allowed… (read more)

Hello,

I'm writing because I’ve encountered an issue with the tab groups feature in Firefox.

Some time ago, after a browser update, I noticed a new feature that allowed me to group tabs thematically — I could name each group (e.g., "Study", "Work"), choose a color for it, and save and close groups to reopen them later. I found it very useful and used it a lot.

Last night, I decided to declutter my browser and closed several tab groups using the built-in menu. A bit later, I shut down my computer, but perhaps too quickly. This morning, when I turned my computer back on, Firefox was very slow to start. After a restart, everything seemed to work fine again, and the open tabs were restored.

However, all my previously saved (but temporarily closed) tab groups disappeared. In the tab group menu, I can now only see the ones currently open. I’ve searched through all the settings and history but cannot find any way to restore the missing groups.

Is there any way to recover the tab groups that I had previously saved and closed?

Thank you very much in advance!

Asked by atmosferna 3 months ago

Last reply by Dex Luther 4 hours ago

Application error: a client-side exception has occurred while loading(see the browser console for more information).

Application error: a client-side exception has occurred while loading (see the browser console for more information). where is the browser console? how do i fix it never… (read more)

Application error: a client-side exception has occurred while loading (see the browser console for more information).

where is the browser console? how do i fix it never had an issue with until the last two days?

Asked by J 3 months ago

Last reply by Mark 3 months ago

Lost Tabs due to opening a new window

Hi Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this o… (read more)

Hi

Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this one tab, so i have lost all my previously opened tabs. Is there a way to get those back?

Thank you very much. Dimitris

Asked by Dimitris X 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

How to add third-party AI to chatbot sidebar?

I was planning to start using the AI chatbot sidebar finally, tried out all of the free options available and settled on HuggingChat. The very next day, HuggingChat cease… (read more)

I was planning to start using the AI chatbot sidebar finally, tried out all of the free options available and settled on HuggingChat. The very next day, HuggingChat ceased operations. I don't really like the other preset options, but I have a couple of other models that I would be interested in trying out. Is there some way to add a different model than the five preset or am I just out of luck?

Asked by o.neulinger 4 months ago

Last reply by TyDraniu 4 months ago

Firefox updated on its own and all my data...bookmarks...etc are GONE! WTF????.

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't … (read more)

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't even find a place to import bookmarks!

I am so angry I could chew nails!

iMac 2013 Catalina 10.16.7

Asked by Michael Arnold 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

want to add a dedicated search bar next to the address bar

I want to add a dedicated search bar next to the address bar. When I search how to do this, I read: To add a separate search bar in the Firefox browser, navigate to Sett… (read more)

I want to add a dedicated search bar next to the address bar. When I search how to do this, I read: To add a separate search bar in the Firefox browser, navigate to Settings > Search and then click on "Add search bar in toolbar". This will place a dedicated search bar next to the address bar. But when I search for "Add search bar in toolbar", I get a message there are no results in Settings. I have Windows 10 laptop.

Asked by Debbie Summer 4 months ago

Last reply by Agent virtuel 4 months ago

How do i remove this "This time search with" icon on new tab? I don't want it.

Title, i really don't want that small icon on every new tab. You can move it in toolbar customization , but you can't remove it completely. It loads automatically when op… (read more)

Title, i really don't want that small icon on every new tab. You can move it in toolbar customization , but you can't remove it completely. It loads automatically when opening any tab at all , so i see it for a split second. It really bugs me.

Asked by dickholerimming 4 months ago

Last reply by Agent virtuel 4 months ago

How to disable firefox from suggesting emails/passport numbers/phone numbers when you are typing in details?

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed? … (read more)

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed?

Very insecure and Horrible to have on by default. Recently switched to firefox from chrome because of security concerns but stuff like this is making me want to go back, because HOW IS THIS SAFE AND SECURE?!?!?!?

I've typed in passwords in boxes that arent really password boxes, and firefox has suggested my own password in plain sight like in the image below.

Strongly recommend firefox to not make this default and make it an accessible setting to disable because I've leaked my sensitive information to online calls because of this. This urgently needs to be addressed as a security concern. At least have a cogwheel button next to the black box to quickly disable this setting. Very very disappointed.

Asked by Gusburg 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

WEBSITES NOT LOADING UNTIL I DISABLE AD BLOCKER

SEVERAL SITES THAT I USE ARE NOT LOADING CORRECTLY WITH MY CURRENT AD BLOCKER. WHEN I DISABLE THE AD BLOCKER THE SITES LOAD NORMALLY. I AM NOW USING A DIFFERENT BROWSER … (read more)

SEVERAL SITES THAT I USE ARE NOT LOADING CORRECTLY WITH MY CURRENT AD BLOCKER. WHEN I DISABLE THE AD BLOCKER THE SITES LOAD NORMALLY. I AM NOW USING A DIFFERENT BROWSER UNTIL A SOLUTION IS FOUND.

Asked by Marcelle McMIllen 4 months ago

Last reply by Denys 4 months ago

Unable to Use Microphone in Google Meet Despite Permissions – Works Fine in Chrome

Hello, I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is speci… (read more)

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Asked by shreekarab5 4 months ago

Last reply by mozilla757 1 month ago

Syncing

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok.… (read more)

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

Asked by eighthnote44 4 months ago

Last reply by jonzn4SUSE 4 months ago

  • Solved

Twitch not loading after Windows update.

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, n… (read more)

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, no other site has this problem, and it happens even opening links to Twitch channels directly. I've added and screenshot of the problem.

I'd love some help or at least know if this is a problem on Twitches end or not. Thanks.

Asked by LegoKeig24 4 months ago

Answered by LegoKeig24 3 months ago