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  • Solved

Video still auto plays even though AutoPlay is blocked for both Audio and Video

On certain websites , the audio and video still auto play even though the option, "AutoPlay" is blocked for both audio and video. Please see the attached screenshot wh… (read more)

On certain websites , the audio and video still auto play even though the option, "AutoPlay" is blocked for both audio and video.

Please see the attached screenshot which shows that auto play is blocked, it is circled in red. While the video has auto played, circled in orange with a timestamp of 17 seconds being played prior to it being manually stopped.

Please fix this issue.

Asked by LimuxSpring 4 months ago

Answered by LimuxSpring 4 months ago

  • Solved

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 5 months ago

Answered by computerdown 4 months ago

  • Solved

Firefox ratings of Amazon reviews have disappeared

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w… (read more)

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w/Windows 10.

Asked by Polly Kummel 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

The '+' sign on the tab bar no longer appears

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T howev… (read more)

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T however.

Any suggestions on how to restore the '+' sign?

Thanks Dan

Asked by danbob6 5 months ago

Answered by Ed 5 months ago

  • Solved

caret_left_24_filled.svg ??

I found this file on my desktop. File type is Firefox HTML Document. Size 1KB. I've never noticed this before and wonder it I should delete it, move it, or what. Anything… (read more)

I found this file on my desktop. File type is Firefox HTML Document. Size 1KB. I've never noticed this before and wonder it I should delete it, move it, or what. Anything to worry about? I haven't opened it.

Thanks for any enlightenment you can offer!

Asked by Julie 4 months ago

Answered by Denys 4 months ago

  • Solved

website needs to be reloaded before selctions can be made.

Hello, Thanks for taking your time to help me with an internet page problem. The pages load but when using the cursor to select an option, I must reload the page using… (read more)

Hello, Thanks for taking your time to help me with an internet page problem. The pages load but when using the cursor to select an option, I must reload the page using the circle with an arrow icon almost every time. Never happened before and it's annoying. Recent Windows 11 update? Or, what? [email removed]@yahoo.com

Asked by joedoksjr 4 months ago

Answered by joedoksjr 4 months ago

  • Solved

MacOS 26 Spotlight usage crashes Firefox when summoned

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach… (read more)

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

Asked by Cbjake 4 months ago

Answered by Wicker 1 month ago

  • Solved

Cannot resolve disappearance of my bookmarks toolbar

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I… (read more)

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I don't know how to fix it. I removed Firefox from my desktop and re-installed. Same problem.

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Asked by Jackie Anderson 4 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox tab behavior

I'd like to ask about Firefox's behavior and settings. I'm using Firefox with vertical tabs (using an add-on), but it seems to be behaving strangely. The things that have… (read more)

I'd like to ask about Firefox's behavior and settings. I'm using Firefox with vertical tabs (using an add-on), but it seems to be behaving strangely. The things that have changed since before are: 1. Open from pinned tab 2. Now opens in a new tab → Previously it opened in the same tab 3. Clicking on a newly opened tab opens a new tab again → Previously it would open pinned tabs/same tabs → in a new tab It has changed. I haven't changed any of my Firefox settings. Windows 11 Home 23H2 Firefox version 139.0.4 (64-bit).

Asked by sweet0670 4 months ago

Answered by sweet0670 4 months ago

  • Solved

Chinese hanzi instead of Japanese kanji are rendered on websites

Hello, I'm a bit out of ideas how I can get Firefox to display the correct characters. For reference: https://learnjapanese.moe/font/ Windows: I only have german and ja… (read more)

Hello,

I'm a bit out of ideas how I can get Firefox to display the correct characters. For reference: https://learnjapanese.moe/font/

Windows: I only have german and japanese locale installed, i even changed in intl.cpl the language to japanese. I have installed the japanese language pack / fonts and it's showing correctly in any windows editor.

Firefox: Second language set to japanese, disabled all addons, tried it on private mode to no success.

Any ideas how I get the characters to display?

Edit: I made it work by changing in about:config the font.cjk_pref_fallback_order-string to have ja as first.

Asked by heunisch 4 months ago

Answered by heunisch 4 months ago

  • Solved

Trying to sign into Epson support site being blocked by Malwarebyes as malware!

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefo… (read more)

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefox and Malwarebytes blocked the site as malware... It said I could add the site as approved, but I don't know how to do that. "https://www.epsoncom.com/my-account/home". The Epson site said I already had an account but my password was incorrect. I had an Epson printer more than ten years ago; I don't remember the password and they don't provide an option to reset it. HELP, PLEASE.

Asked by BTINAZ 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

How to restore bookmarks from a bookmarksbackup .jsonlz4 file on a mac

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups.… (read more)

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups. Also, will I be able to salvage my previous profile, presumably containing my older "Tabs on Bottom" work-around? Alternatively, is there a process to restore JUST Firefox from Time Machine? Appreciate any advice.

Asked by jYOW 4 months ago

Answered by jYOW 4 months ago

  • Solved

Unable to log into Google account after latest update

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support … (read more)

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help.

Please help!

Asked by altquixote 4 months ago

Answered by altquixote 4 months ago

  • Solved

Downloading updates from Intel.com

Trying to download updates from Intel.com and as soon as I click the download button, Firefox just locks up and won't allow me to do anything. I have to basically shut do… (read more)

Trying to download updates from Intel.com and as soon as I click the download button, Firefox just locks up and won't allow me to do anything. I have to basically shut down firfox through task manager to get the browser to work again. I have 139.04 which is the latest update for Firefox

A message to Mozilla if this is a bug how about fixing the problems that some people are having instead of consintration on implementing AI into Firefox as I want a browser that doesn't and isn't link to AI as many other people do as well as some if not most of us are sick to ther back teeth with everything having AI installed with in the programs.

Asked by Michael 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

All links open youtube videos

Whenever I search something and there is a youtube video included in the search results, all links direct to that video. In the example image it show me hovering over a w… (read more)

Whenever I search something and there is a youtube video included in the search results, all links direct to that video. In the example image it show me hovering over a website link and in the bottom left hand corner it instead tries to open a youtube link at the bottom of the page.

Asked by no.i.will.not.change 4 months ago

Answered by Kiki 4 months ago

  • Solved

Did Not Connect: Potential Security Issue

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to nrega.nic.in because this website requires a secure connec… (read more)

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to nrega.nic.in because this website requires a secure connection.

What can you do about it?

nrega.nic.in has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

Probably nothing, since it’s likely there’s a problem with the site itself.

Asked by Venkateswarlu kuruva 4 months ago

Answered by Venkateswarlu kuruva 4 months ago

  • Solved

How to change order of Firefox toolbars

Hi Please could someone help me re-order my firefox toolbars. Previously I managed to arrange them in the order I prefer, but an update seems to have destroyed the orde… (read more)

Hi Please could someone help me re-order my firefox toolbars. Previously I managed to arrange them in the order I prefer, but an update seems to have destroyed the order again, and I can no longer find the web page which explained how to do it. reading from the top, I would like to see: • Title bar • Menu bar • Navigation toolbar • Bookmarks toolbar • Tabs toolbar • Web content area

Instead I have • Title bar • Menu bar • Tabs toolbar • Navigation toolbar • Bookmarks toolbar (I even seem to have lost this now and don't know how to get it back!) • Web content area Thanks for any help that can be provided. Brox

Asked by brox1026 4 months ago

Answered by brox1026 4 months ago

  • Solved

Icon when clicking and dragging things

Hi. I'm asking this question because I'm not quite sure how to describe this issue through a Google search. Recently, I've noticed that whenever I click and drag anything… (read more)

Hi. I'm asking this question because I'm not quite sure how to describe this issue through a Google search. Recently, I've noticed that whenever I click and drag anything, an icon will pop up while I'm doing so. Attached is an example, I click-and-dragged on the "Learn More" hyperlink off to the right.

Is there any way to disable the icon that pops up? It bothers me and seems to slow things down, which isn't ideal. I'm not the most well-versed when it comes to Firefox's more advanced settings (the options in about:config and whatnot) so I wouldn't know where to start.

Asked by bug 4 months ago

Answered by bug 4 months ago

  • Solved

Can't update Firefox on Linux Mint

Tried to update Firefox. Got the message: your updates are being managed by your organization. I'm a home user. No organization. What is the problem? Thank you in adv… (read more)

Tried to update Firefox. Got the message: your updates are being managed by your organization. I'm a home user. No organization. What is the problem? Thank you in advance.

Asked by KLRGUY 4 months ago

Answered by TyDraniu 4 months ago