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Video still auto plays even though AutoPlay is blocked for both Audio and Video

On certain websites , the audio and video still auto play even though the option, "AutoPlay" is blocked for both audio and video. Please see the attached screenshot wh… (read more)

On certain websites , the audio and video still auto play even though the option, "AutoPlay" is blocked for both audio and video.

Please see the attached screenshot which shows that auto play is blocked, it is circled in red. While the video has auto played, circled in orange with a timestamp of 17 seconds being played prior to it being manually stopped.

Please fix this issue.

Asked by LimuxSpring 1 month ago

Answered by LimuxSpring 3 weeks ago

Microphone access problem

I enabled Microphone Access for the Doximity website (https://www.doximity.com/dialer/home/voice) but it continues to require that I click "Allow Microphone Access" every… (read more)

I enabled Microphone Access for the Doximity website (https://www.doximity.com/dialer/home/voice) but it continues to require that I click "Allow Microphone Access" every time I try to place a call. Please see attached screenshots. Is there any way to fix this, so that I don't need to click "Allow Microphone Access" prior to every single call?

Asked by jimrecht 1 month ago

  • Solved

Customization Panel, Under The Wallpapers Section

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find… (read more)

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.
       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 


The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

Asked by T Fontana 1 month ago

Answered by T Fontana 1 month ago

  • Solved

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (read more)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Asked by Damir Zasimenko 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

Firefox keeps needing to restart for updates, then forcing me to create new profiles to continue

I downloaded the most recent Firefox update (version 139.0.4) and since then, Firefox has been prompting me to restart to continue using Firefox every day. When I give th… (read more)

I downloaded the most recent Firefox update (version 139.0.4) and since then, Firefox has been prompting me to restart to continue using Firefox every day. When I give the go ahead to restart, I get a pop up that says I need to either exit the Firefox client completely, or create a new profile to continue using it because Firefox detects an older version (this is even after updating it manually).

It's made about 5 profiles since the 10th, and they're all still in tact. I clicked my very first one and it very much still works (and even gives me a popup when I open it in a new window that says Firefox is using the latest version). It's been really disruptive to my work flow as it has happened several times in the last two days. I keep checking my settings and it says that I'm updated to the latest version of Firefox, but it continues to kick me out.

Asked by mvarnado 1 month ago

Firefox theme gets overwritten by Firefox colors upon restart.

I have chosen a theme to set on my browser, from Firefox's addons / themes shop, however when I restart Firefox, the colors from Firefox colors overwrite the theme. It's… (read more)

I have chosen a theme to set on my browser, from Firefox's addons / themes shop, however when I restart Firefox, the colors from Firefox colors overwrite the theme. It's weird because when i got to the themes page it still shows as enabled, and I need to disable and enable it again. I'm using Firefox Browser 139.0.4 (64-bit) And Windows 10

Asked by mariana.b91 1 month ago

How do I disable updates? Stop crashing my browser.

Clearly your crappy browser system won't stop crashing my tabs with its stupid updates randomly out of no where while I'm in the middle of working on something. I can't e… (read more)

Clearly your crappy browser system won't stop crashing my tabs with its stupid updates randomly out of no where while I'm in the middle of working on something. I can't even report bugs in games anymore because I go to pastebin to post a crash log, and firefox decides to say 'RESTART FIREFOX TO CONTINUE USING' for no reason. I am very angry, this happens so often its ridiculous. I have updates set to "check and choose" and yet your browser keeps crashing all tabs all windows telling me to restart to continue using, and only today did I realize it said it was related to an update. This is unacceptable behavior. This browser is becoming unbearable. Crashing/updating in the middle of my work is very bad, and this is getting old. Obviously this time it was an unwarranted update, who knows if my browser has even been crashing at all. Just keeps getting disabled for your forced updates. I need them disabled, NOW. I choose when to update. NOT YOU.

Asked by Vas 1 month ago

Firefox keeps reenabling delete browser history after firefox closes

As the title says, firefox keeps reenabling delete browser history when firefox closes on its own. After an update yesterday it seems to have reenabled it AGAIN. Back in … (read more)

As the title says, firefox keeps reenabling delete browser history when firefox closes on its own. After an update yesterday it seems to have reenabled it AGAIN. Back in May near the end of it it also reenabled itself and deleted years of firefox history out of nowhere and I never knew it did so until the next morning when I went to go to a specific part of a site I frequent only to find when typing out the keywords to it, didn't exist.

Found it reenabled itself on its own. Disabled that, and got some semblance of my history remembered again into the system. Made a backup copy of history to some degree into a copy of the places.sqlite file. Yesterday firefox updated again. Closed it last night when i shut off my PC to go to bed and this morning when I opened firefox, I find all my history is gone AGAIN. See delete history when firefox closes is reenabled once more on its own without my permission barely 3 weeks later. I then try to input the backup places.sqlite i made a few weeks ago as well and it gets overwritten by an empty one after I input it back in and open firefox.

I've tried searching for why and how this keeps happening. But every time you search anything on this topic its nothing BUT how to ENABLE the setting, nothing about it auto reenabling and how to stop it or what could be causing it. Web searches are legitimately 0% useful because its just nothing but one sided search results repeating the same thing ad nauseam.

Asked by andorchazar 1 month ago

  • Solved

Firefox ratings of Amazon reviews have disappeared

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w… (read more)

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w/Windows 10.

Asked by Polly Kummel 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 1 month ago

Answered by computerdown 1 month ago

  • Solved

The '+' sign on the tab bar no longer appears

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T howev… (read more)

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T however.

Any suggestions on how to restore the '+' sign?

Thanks Dan

Asked by danbob6 1 month ago

Answered by Ed 1 month ago

website Access

When I try to go to costco.ca I get a connectivity error saying site cannot redirect properly. This site works with IE or other browsers. The page isn’t redirecting pro… (read more)

When I try to go to costco.ca I get a connectivity error saying site cannot redirect properly. This site works with IE or other browsers.


The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Asked by Carl Bayer 1 month ago

Last reply by SuMo Bot 1 month ago

Resizing windows of/in/on a webpage. PiHole

I'm not sure what's going on here, but speaking to different people, I hear different stories. I use FireFox and have PiHole installed on a RasPi. REMOTE ACCESS. There … (read more)

I'm not sure what's going on here, but speaking to different people, I hear different stories.

I use FireFox and have PiHole installed on a RasPi. REMOTE ACCESS.

There is a window - to call it - where I can enter any fixed IP addresses.

I can only open it a bit (height wise) but am being told it can open a lot more.

I've tried FireFox and Opera. Both don't allow it to open much more. (So really I don't think it is a Firefox problem)

Anyone have PiHole installed?

Settings/DHCP (expert level) Scroll down to Static DHCP configuration.

The window where you enter addresses.

How "big" can you make it?

Asked by shykitten55 1 month ago