Showing questions tagged: Show all questions

Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (read more)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 1 month ago

Last reply by Mr Greg 2 days ago

right click menu broken

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new t… (read more)

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Asked by sigurdvt1 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 3 weeks ago

Answered by russellofthedesert 3 weeks ago

Videos no longer play

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either t… (read more)

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Asked by jfs6 2 weeks ago

Last reply by markwarner22 2 weeks ago

  • Solved

Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.go… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 1 month ago

Answered by Khalid 1 month ago

4K Youtube video froze at 16 minutes and 10 seconds in after 136.0 update

Hello, I just updated Firefox to version 136 on my MacBook Pro. I was playing a 4k YouTube video, and at 16 minutes and 10 seconds in the video froze. If I moved the curs… (read more)

Hello, I just updated Firefox to version 136 on my MacBook Pro. I was playing a 4k YouTube video, and at 16 minutes and 10 seconds in the video froze. If I moved the cursor the pause button and all of that would come up at the bottom, but when I clicked on the option to exit full screen it did not respond. I pressed the escape button and that did get me out of full screen, but the video window did not apply the right formatting. I'll include a screenshot so that you can see what I am talking about. After exiting full screen, if you look at the bottom of the video window, the option to go back to full screen is cut off. Closing Firefox and relaunching it appears to have things working again, at least for now. I thought it would be best to report this just in case it isn't an isolated glitch.

Asked by Anthony 1 month ago

Firefox asks twice for my primary password when opening (and for SETTINGS)

I'm using Firefox v136.0 on a Windows 11 host. Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously en… (read more)

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

  1. Uninstall Firefox
  2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
  3. Delete $HOME\AppData\Local\Mozilla\
  4. Delete $HOME\AppData\Roaming\Mozilla\
  5. Reboot
  6. Reinstall Firefox
  7. Open Firefox and add a primary password
  8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

Asked by Jim Fischer 1 month ago

Last reply by rkuga 1 month ago

Firefox makes entire screen flash

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black fo… (read more)

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black for second or two. This behavior immediately stops when I close the app. It does not happen with any other app. I've tried disabling hardware acceleration in Firefox and that didn't help. Both apps are on the latest version and I also updated my video driver. Tried removing the two add-ons I have. I'm on Windows 11 Firefox 136.0.

Asked by bluechair 1 month ago

The laptop fans scream

Hi, I use Firefox all the time, love it. But I have noticed a problem. If I have say 7 tabs open, none of them doing anything, then go away from my laptop for say 20 min… (read more)

Hi, I use Firefox all the time, love it. But I have noticed a problem.

If I have say 7 tabs open, none of them doing anything, then go away from my laptop for say 20 minutes, when I come back the fans on the laptop are screaming. Even if it was minimise.

I have a fairly modern laptop Dell GSeries1522, 12th gen processor, 16gb ram, i7.

I have tested this issue using Edge and Chrome with exactly the same tabs open and the laptop is all quiet. I'm on the precipice of moving to Edge. Happy to provide more information. Task Manager now shows FF using 1223.0mb of memory, Edge 466.7mb. They are both in "efficiency mode".

Any help or advice would be great.

Peter Hall Brisbane, Australia.

Asked by pehall 1 month ago

Firefox window

My Firefox window keeps expanding to fill the entire computer desktop. I make it smaller, and it expands again. How can I fix this? I like to be able to adjust the size o… (read more)

My Firefox window keeps expanding to fill the entire computer desktop. I make it smaller, and it expands again. How can I fix this? I like to be able to adjust the size of the window manually and have it stay that way!

Asked by Karen Phillips 1 month ago

Why am I getting this?

Recently, whenever I access a local TV stations news post and try to read it, I get the pop-up shown in the attachment. Why is it happening and what can I do to eliminate… (read more)

Recently, whenever I access a local TV stations news post and try to read it, I get the pop-up shown in the attachment. Why is it happening and what can I do to eliminate it?

Asked by boong 1 month ago

Firefox prompts for Primary Password every time I start it

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused b… (read more)

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused by any add-on/extension, because the problem occurs in exactly the same way in Troubleshoot Mode. It's not Sync, because I'm not signed into any Mozilla account. An internet search showed me a page here indicating I should disable Primary Password, then re-enable it. This didn't fix the problem.

Asked by srobertswanson 1 month ago

Last reply by TyDraniu 1 month ago

[Firefox Snap] Which Snap permissions can be deactivated?

Hi, I have a question to the Firefox Snap permissions. I want to give Firefox the minimum of permissions which you can grant via Settings => Apps => Firefox Web Br… (read more)

Hi,

I have a question to the Firefox Snap permissions. I want to give Firefox the minimum of permissions which you can grant via Settings => Apps => Firefox Web Browser, because of security reasons.

So, a lot of them are self-explanatory, but there are some where I can’t imagine what that means and whether Firefox really needs such permission to run correctly and save or not. These are the following:

- Run in Background - Detect network devices using mDNS/DNS-SD - system-files - gsettings - Access hardware information - Mount-control - login-session-observe - opengl - system-packages-doc - Read/write access to U2F devices exposed - Access energy usage data

So, my question is: Does Firefox really need one of these above permissions to run correctly and save (I am asking because I don’t know if some of the above permissions are for security reasons activated) or can I turn them off?

Thank you!

Asked by Michael 1 month ago

Firefox no longer preserves cookies or site data between sessions

For many years now I've had Firefox clear browsing & download history temporary cached files and pages saved form info but not cookies and site date s… (read more)

For many years now I've had Firefox clear

  • browsing & download history
  • temporary cached files and pages
  • saved form info

but not

  • cookies and site date
  • site settings

This worked flawlessly until Firefox updated to version 136, at which point all cookies were deleted and I was signed out of every account on every website.

Looking at the settings page, the option to delete cookies and site data when Firefox is closed is now enabled. I don't remember what this setting used to look like, but I did not change it recently.

Unchecking the box seems to work, but I shouldn't suddenly have to do this, and the "damage" is done.

Why did the update to version 136 sign me out of every website, and how do I protect myself against this happening again?

Asked by Jens Lyn IV 1 month ago

https://www.hotstar.com is not working on firefox.

refer attachment, i am unable to access this site. completely working fine in edge. what could be the issue as i reinstalled firefox and still is facing the issue. … (read more)

refer attachment, i am unable to access this site. completely working fine in edge. what could be the issue as i reinstalled firefox and still is facing the issue.

Asked by bhanu pratap 1 month ago

Notifications of Firefox browser for desktop

Hello, I'm new to Firefox after changing from another browser. I am looking for a setting to turn on notifications from sites such as Instagram to notify me with a pop… (read more)

Hello,

I'm new to Firefox after changing from another browser.

I am looking for a setting to turn on notifications from sites such as Instagram to notify me with a pop-up window from the web browser.

Is this not available on Firefox?

If not available, I'd like to suggest this as a new feature.

If it is available, would someone help me find this to turn on when I signed into Instagram? It did not ask me if I wanted to turn on notifications.

Thanks

Al K.

NE Ohio

Asked by Al 1 month ago

Holding ctrl key while cursor is in the location bar acts like a ctrl mouse click on mac

I was using the control key with single word urls, like "nfl," as a shortcut to go to nfl.com. That had been working until the most recent update, albeit with a right-cli… (read more)

I was using the control key with single word urls, like "nfl," as a shortcut to go to nfl.com. That had been working until the most recent update, albeit with a right-click menu appearing after Firefox opened the desired page. Now, when I hold the control key with the location bar active, Firefox brings up the right-click menu without going to the desired page. For example, if I enter nfl.com and hit ctrl-enter, the browser stays on the current page and brings up the right-click menu even though I'm not clicking the mouse. Is this a bug or new behavior. (Note: I have Firefox set to autocomplete only bookmarks.)

Asked by dwallis22 1 month ago

New issue with pdf veiwer.

I've been using the firefox pdf viewer for quite some time and it's worked quite well. Within the last few days though I've developed an issue. When I open a pdf it open… (read more)

I've been using the firefox pdf viewer for quite some time and it's worked quite well. Within the last few days though I've developed an issue.

When I open a pdf it opens correctly for just a brief second (standard text, white background, nothing unusual) and then switches to something like the attached image (black background/ text and such). I have not changed anything that I'm aware of, though I did just recently install a new firefox update (136.0 64-bit windows 11). I didn't notice any articles or comments about this particular issue here yet, so figured I'd ask for some help.

Anyone know how to resolve this? Or other things I should look into?

Thanks for your time, Derek

Asked by derektedrick 1 month ago