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Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (read more)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 1 month ago

Last reply by Mr Greg 3 days ago

Firefox Update wipes out all my Extensions

In my Win 10 PC, Firefox has been set to update automatically as it is recommended. 136.0.2 (64-bit) is the most recent one that updated automatically. Now all my exten… (read more)

In my Win 10 PC, Firefox has been set to update automatically as it is recommended.

136.0.2 (64-bit) is the most recent one that updated automatically.

Now all my extensions have been wiped out, my workspace changed.

That is such a breach of integrity, and a lack of respect for the user, and his carefully set up work environment, when an Auto-Update just molests my work environment. And then I have to take out hours from my busy routines, to devote to restoring everything to how it was.

There is no rollback feature for Updates, esp when Updates do the havoc they do.

There is no proper Session Management, and a standard protocol for saving, aggregating sessions across different installs, rollbacks, etc, and having the most updated, and complete one, where the onus is on the user not losing data.

Now I have to go hunt around for the past profiles, and name the present one as old, and hope that Firefox functions with integrity, and completeness to restore my whole work environment from the last profile. I'll of course be losing whatever work I happened to do in the new profile now. One never knows how complete these profiles are to reconstruct things exactly the way they were.

Strange. I always believe that stability, and integrity, and a dedication towards that on behalf of the user would be the primary goal. Now it's all about chasing something else, some bells and whistles, and faster performances, and throwing stability, and data integrity under the bus.

Asked by Shrikant Shrinivas 1 month ago

Last reply by jscher2000 - Support Volunteer 1 week ago

I am constantly denied access to my online banking, my bank says, because I use Firefox, and that I wouldn't have this problem if I used Chrome - any possible truth to this? Any fix? thanks

I am constantly denied access to my online banking, my bank says, because I use Firefox, and that I wouldn't have this problem if I used Chrome - any possible truth to th… (read more)

I am constantly denied access to my online banking, my bank says, because I use Firefox, and that I wouldn't have this problem if I used Chrome - any possible truth to this? Any fix? thanks

Asked by William 1 week ago

Last reply by NoahSUMO 1 week ago

Both Firefox and Thunderbird stuck in Downloading updates -- 0 bytes on 2 Windows computers

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Down… (read more)

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

Asked by Steve H 3 weeks ago

Last reply by Steve H 1 week ago

Tabs?! AAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a ne… (read more)

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a new blank tab and not having the ability to sign in at all. I've been using Firefox since I quit Netscape. And yes, I tried many epic fails that were disguised as solutions that don't work. I'm seriously about to give up on this browser if I can't get what I had after a SSD drive fail that forced me to reinstall from the ground up.

Asked by Spunky 1 month ago

Last reply by Mutaz Awad 1 week ago

  • Solved

Drag and drop not working for validation

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on th… (read more)

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on the number to drag and drop, it greys it out and it won't move into the box. I was hoping someone could help with this.

Asked by annemar 2 weeks ago

Answered by annemar 2 weeks ago

  • Solved

Why does version 136.0 require my Primary Password whatever I'm browsing?

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs acces… (read more)

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords." But since updating to version 136.0 I get asked for my Primary Password even to see my home page. Why is this?

Asked by Bill Welland 1 month ago

Answered by Bill Welland 1 month ago

backslash for extension shortcut on Mac

Greetings, I have been using ⌥⌘\ (command + option + backslash) as an extension shortcut for 1 password (versions 6 and 7) for many years, but since I have updated the a… (read more)

Greetings,

I have been using ⌥⌘\ (command + option + backslash) as an extension shortcut for 1 password (versions 6 and 7) for many years, but since I have updated the app to 1pass8; Firefox now does not allow the use of the backslash for the extension shortcut. When I attempt to change that shortcut, a small popup window says, “Choose a letter”.

I am still able to use the shortcut on another computer, but the app is a previous version: 1pass7. I spoke to 1pass tech department and they said its a Firefox limitation.

Is there any way I can get that extension to work for this app again?

Mac Ventura 1password 8 extension Firefox Version 136.0.4

Many thanks,

Pete

Asked by petesietos 2 weeks ago

  • Solved

I now seem to not be able to view my saved passwords. Popup seemingly blocked?

I am worried. For some reason I am not logged into one of my local pages - which needs a log in. So I go to the "settings" and go to privacy and to the "saved passwords… (read more)

I am worried.

For some reason I am not logged into one of my local pages - which needs a log in.

So I go to the "settings" and go to privacy and to the "saved passwords".

This takes me to another screen (see attached) and no matter how many times I press the "LOG IN" (near the top) nothing happens.

Asked by shykitten55 2 weeks ago

Answered by shykitten55 2 weeks ago

Some websites do not scroll

I received an email with a link to: https://sparkalliance.com/?utm_source=Fastned+Updates&utm_campaign=b7d9351dbf-EMAIL_CAMPAIGN_2025_04_02_08_04&utm_medium=email… (read more)

I received an email with a link to: https://sparkalliance.com/?utm_source=Fastned+Updates&utm_campaign=b7d9351dbf-EMAIL_CAMPAIGN_2025_04_02_08_04&utm_medium=email&utm_term=0_-b7d9351dbf-328737496

Whilst this page works fine in Edge (and Chrome) - in Firefox you cannot scroll down to read the content.

I came across this the other day on another website: https://startupcoalition.io/news/

Any ideas what is stopping this from working?

Asked by Rich Mellor 2 weeks ago

apakah bisa akun gmail dibuka selalu di peramban firefox

saya ingin membuka akun gmail saya selalu diperamban firefox ,dengan alamat gmail: [email removed]@gmail.com sama seperti lamat akun firefox saya ini... apakah bisa … (read more)

saya ingin membuka akun gmail saya selalu diperamban firefox ,dengan alamat gmail: [email removed]@gmail.com sama seperti lamat akun firefox saya ini... apakah bisa ?? mohon dibantu bagaimana caranya??

Asked by mny mny 2 weeks ago

  • Solved

Server Not Found Error Occurs Frequently

I have an issue where I will frequently get the error pictured on random sites. This started happening a few years ago at my previous home with my old computer. It got so… (read more)

I have an issue where I will frequently get the error pictured on random sites. This started happening a few years ago at my previous home with my old computer. It got so annoying that I had to switch to Brave browser for a while. I recently moved to a new residence, I have a new computer, and a different ISP and equipment, so I thought I would give Firefox a try again. To my shock, the issue still occurs exactly the same way at the same rate. I would say it is as frequent as 1 in 5 sites that I visit. If I hit the Try Again button 5 or so times, the site will load. The only thing I can think of that is common to the old computer and the new one is my Firefox account. Could there be something in my settings causing this to happen? I remember that I even tried Librewolf before switching to Brave but the issue occurred there as well. Any assistance or tips would be appreciated, I feel like I am going crazy at this point. xD

Asked by philpalma1 1 month ago

Answered by philpalma1 2 weeks ago

Firefox blocked

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented… (read more)

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented Firefox from running. This morning it would not open at all, no matter using a shortcut button or activating the program directly from Menu. I tried re-installing, but a window opens saying, "Hmm. For some reason we could not install Firefox." I tried uninstalling Mozilla but the window opens to initiate the process but in 20 minutes less than 1% of the procedure bar is lit and blinking. Do you have any suggestions?

Asked by Henry Lister 2 weeks ago

Last reply by markwarner22 2 weeks ago

lost passwords

The latest firefox desktop update seems to have induced difficulties for my password manager: 1) under the menu tab, clicking 'passwords' opens a new page as if no pass… (read more)

The latest firefox desktop update seems to have induced difficulties for my password manager:

1) under the menu tab, clicking 'passwords' opens a new page as if no passwords had ever been used (it has previously held an extensive collection of my various passwords).

2) Also, firefox not asking for my primary password and seems to have no record of it.

    *Other profile info (saved pages, firefox preferences) looked intact.  

3) following instructions from the mozilla help pages, i refreshed the current profile, then searched for previous profile. none of the other profiles had the missing passwords.

Please, help me find & recover my lost passwords!

Thank you!

Asked by papagarz 2 weeks ago