Firefox Community Forum

Hello, Sorry to disturb but its been two days and I am unable to access my Google accounts (work and private) through Firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted Firefox went through the trouble shooting mode, followed advice in the community forum, tried logging in from Google linked accounts. Spoke to our internal IT support at work but nothing has solved the issue as yet, spoke to Google support.

My assumption is that it has to be the browser as I am able to log into google with another browser but Firefox is my preferred browser and would like to use it again as such.

Please advise.

Thank you Cait

My system memory is reading at 57% right now in task manager, that the vast majority of that is being used by Firefox.

Why?

Normally, this would be called a flaw in the program, not the user, as all I have done in regards to settings is "keep tabs previous open when re-opening Firefox" and "Do not automatically update" because Firefox took it upon itself to not re-open my previous tabs on the last update.

Why is this program eating up all of that memory? I have "Firefox (15)" in Task manager under "Apps" and then 13 more instances of Firefox in "Backround Processes"

Wtf?

This latest version doesn't work properly, (unable to download videos), and i want to return to the earlier version but i don't remember what it was. How do i find out my previouse version? Only the supported mac versions are listed on the older versions download site. How can i access all firefox versions through 131,0? Thank you for the help, you are most kind. mac os sonoma 14. firefox ver 131.0; Hank H

Every time I try to sign in into my FF account in the browser it fails to connect to sync.

I get to the sign-in stage, it already knows my email so I'm prompted to put in my password then it sends me an email with code which I put in then I am prompted to put in my 2FA. I get signed in on a separate Mozilla accounts page but when I click on the Account icon in the top right in my browser and sync starts it immediately fails and says "Account Disconnected". I noticed that this started happening after I updated my email/updated Firefox to 131.0 (64-bit) Windows. Not sure if any of it is related.

I have tried various things like:

1. Logging in and out (multiple times) 2. Refreshing Firefox 3. Checking that I am not always using Privacy Mode (I was not) 4. Changing Profiles, changing default profiles 5. Reinstalling Firefox

Nothing solves the problem. I am now unable to see any of my bookmarks or anything from my profile because sync never works. I want to add that this is NOT a problem on Android. The issue happens only on my desktop FF installation.

An error occurred during a connection to netfoundation.itslearning.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I recently reloaded my M1 MacBook Air with macOS Sequoia. Ever since doing so, Firefox opens the right-click menu every time I press Control+Return (like when attempting to autocomplete a URL ending in .com, a feature I use quite frequently). It is only in Firefox that this happens, no other browser or program is doing this. I have uninstalled Firefox using AppCleaner, downloaded a new copy of Firefox 131.0 and reinstalled without any change in this behavior. Any ideas on what I can do to stop this so Control+Return only autocompletes a URL again?

How can I remove monitor, relay, mozilla vpn from the Account drop down menu. See attached example.

The ONLY reason anyone goes further down this menu is to get to the other tabs on other devices. These things, on especially my super small laptop screen, only get in the way.

Any way to stop showing these in this menu?

I really appreciate your time and help. I understand Mozilla's want to promote these, but come on, get this crap out of the way.

hey, trying to install an unsigned extension in ff dev edition (i disabled xpinstall.signatures.required) but apparently i need a gecko id to do it, as currently when installing the zipped extension i get error "this addon could not be installed because it appears to be corrupt". does anyone know how to find the gecko id i need to use? the place i got the files from is https://github.com/DavidBuchanan314/Turbo-Recadmiumator , and here is the link to the zip im trying to sign: https://mega.nz/file/EAEX2YQY#HSheD7exHjy1WfEc7dxcmnZ99H7-Gr9fbHePT6cabgc . thanks for any & all help!

I use Internet Bill Pay through my bank, and it has always worked correctly with Firefox. I have enhanced tracking protection turned off for the site secureinternetbank.com and I have cookies authorized in my exceptions list. Today I got this message:

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings."

Bank says it hasn't changed anything, and no tweaks I tried on privacy settings fixed it. I believe it's an issue with the new version. Can you tell me how to fix it or let me know when Firefox will fix it? The site works fine in Microsoft Edge, but I'd like to avoid using Edge.

Thanks.

cps

Whenever I sign in to sync my browser it keeps asking me to sign in again to reconnect to sync.

I've tried reinstalling the browser, deleting the Mozilla directory in %APPDATA% and reinstalling, removing account and signing in again.

No matter what I do I keep getting asked to sign in again to reconnect even though the initial sign in was successful.

Until recently I have been able to select where my bookmarks are saved. I have a large number of folders to keep my bookmarks organized by subject. Recently I no longer have the option to select where a bookmark is saved. Is it possible to fix this prolem?

Your present published results do not solve the problem.

Why, when I try to go back to a duckduckgo.com page, do I get this message and how do I resolve the issue? What makes duckduckgo a sensitive document? This started recently. I had no issues before.

Document Expired This document is no longer available. The requested document is not available in Firefox’s cache.

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

I have what i am sure is a common scenario, a work pc (mac) and home pc (linux), and I want to have a work profile and home profile that are independently synced across those PCs.

It's no problem to setup sync for the work profile but while setting up sync for the home profile it seems firefox doesn't grok that the home profile already exists and treats it like a new mozilla account.

In debugging this issue (and the "Primary account email required for sign-in" issue, which prevented me from signing in at all) i've come across numerous articles that imply this basic home<->home work<->work sync across 2 devices does not work with firefox. Is this the case? this is a basic (IMO mandatory) requirement for a browser in 2024 and even the difficulty of setting this up is super jarring coming from Chrome.

Firefox won't connect to this site I just updated it to the newest version. It works on edge, chrome. It says The page isn’t redirecting properly

An error occurred during a connection to fordauthority.com.

https://fordauthority.com/2024/10/2025-ford-taurus-officially-debuts-with-new-hybrid-engine/?fbclid=IwY2xjawFsHPVleHRuA2FlbQIxMQABHVF3bi91-Fv9h6VvH8b1B8mq_fIwJD6WA-sCKjVpItv6gk9z7bbCADAAxw_aem_I67PpqEMsvtyU9wagadJdA

I have reinstalled Firefox on my Mac many times, completely removed all files using app cleaner, and reset Firefox by holding shift and option on start. Despite this, the app is very slow to launch, and when it does no pages load or render. Opening a new tab freezes the entire app for 15-30 seconds, and when the tab opens it is completely blank. Attempting to browse to a URL does nothing, and the address bar just returns to being empty. Attempting to open settings does nothing, although parts of the app that open separate windows such as the about version info and bookmarks work fine. The only thing I haven't done at this point is completely reinstalling macOS, so maybe there is something wrong with my system config. I first noticed this issue when using the early macOS Sequoia betas, and assumed the app wasn't updated to support it yet. However after updating macOS and completely removing and reinstalling all traces of Firefox, it still doesn't work. I am currently using macOS 15.1 beta, however the issue also persisted on 15.0.

No changes been made to my Mozilla account unless Mozilla banned me for constructive criticism yesterday. Earlier today Oct 4, 24 booted up laptop no issues. 3 hours later from cold start issue.

My version of FF 131.0 updated yesterday indicates I'm not signed in. Repeated sign-in attempts successful only to be disconnected seconds later. No issues logging into Mozilla Monitor to see progress and navigate around without disconnection. On Android 11 cell phone no issues, on Asus tablet Android 7.0 no issues. What am I doing wrong or missing? See attached screen shots and browser data.

Thank you in advance for your assistance.

Latest update (10/2/24) is impossible to use. How can I get back the prior version for Mac OS Sonoma 14.6.1 on my Macbook Air?

I have a TBI that really limits my ability to process information. The tabs now have a dropdown that is very confusing and gets in the way of my working. I have to shut Firefox and leave the computer, but of course when I am recovered from the confusion, I come back to the same situation.

I was able to find a way to stop the even-more-frustrating dropdown video preview, but it's not enough.

I have relied on FF for years, but it seem that putting more bells & whistles is more important than providing a functional browser interface. Please explain to me in plain English how to remove the overloaded browser and revert to a version I can utlize without a breakdown.

I have no way to log in to my google accounts right now. On any google site, if I hit log-in it redirects me to this page:

https://support.google.com/accounts/answer/32050?hl=en

I've tried clearing my cache and cookies. My firefox browser is up to date. I tried disabling ad blocker and cookie auto-delete. Javascript is enabled and I even tried turning on that feature that prevents page redirects. I'm truly at a loss for what to do.