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FF 130 is broken

I was told by support rep Ed to resubmit this. Firefox is broken. Submit buttons are not working, & recaptcha doesn't work on some sites. All is well with other brow… (read more)

I was told by support rep Ed to resubmit this.

Firefox is broken. Submit buttons are not working, & recaptcha doesn't work on some sites. All is well with other browsers.

HELP!

Asked by moomoomoomoo 2 months ago

Last reply by jonzn4SUSE 2 months ago

I can't install the extension.

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I… (read more)

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I was able to add the extension. After updating Firefox to version 130, the Szafir SDK Web extension still works, wich is good. The problem is that not everyone will handle it this way.

I tried adding the extension manually, but the same message is always returned. "The add-on cannot be installed because it appears corrupted."

Is there any solution to this problem?

Asked by Robert Stankiewicz 2 months ago

Last reply by Edward Sullivan 2 months ago

Firefox is using hundreds of MBs of memory and causing my computer to run slowly

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I… (read more)

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I've navigated to any page, it is using a few hundred MB to almost a GB of memory.

Asked by Patrick Knowles 2 months ago

Last reply by pds3601o 2 months ago

Error: Google reCAPTCHA verification failed, please try again later

Recently I have been getting this message and being blocked out of sign in ability at some sites after the last update. Error: Google reCAPTCHA verification failed, plea… (read more)

Recently I have been getting this message and being blocked out of sign in ability at some sites after the last update. Error: Google reCAPTCHA verification failed, please try again later

How do I get rid of this? Please be specific.

Asked by J Kas 2 months ago

Last reply by cor-el 2 months ago

I can't watch any videos on pw.live on linux.

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos… (read more)

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos or live streams don't. Even though it works perfectly fine on Windows version of firefox.

I tried to search about this and it may be because the content is DRM protected. I'm just speculating though it may be broken for some very different reason. I also looked into solutions to fix DRM related issues. And found some solutions but the plugin Widevine Content Decryption Module provided by Google Inc. just doesn't exist in the plugins tab. There is only "OpenH264 Video Codec" there. And I think that might be the problem.

Thanks in advance.

Asked by prateek varshney 2 months ago

Last reply by jonzn4SUSE 2 months ago

Nordpass for Firefox Premium

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass". Whe… (read more)

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

Asked by Ivor 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Nord VPN not recognizing Firefox version 130.

Nord VPN not recognizing that Firefox is on version 130. It keeps thinking that I am on version 128. I have Nord techs telling me what to do with their app but nothing I … (read more)

Nord VPN not recognizing that Firefox is on version 130. It keeps thinking that I am on version 128. I have Nord techs telling me what to do with their app but nothing I have done, even a complete new install of Nord, is fix ing the problem. They have suggested I get in touch with Firefox so here I am. OS Win10 home. It is also happening on my lap top with Win 11

Please send a reply to [edited from public] I tried to tick the box to get an email but it is not or appears to not be working.

Asked by Brian 2 months ago

Last reply by James 2 months ago

This video file cannot be played.(Error Code: 102630)

This video file cannot be played.(Error Code: 102630). - This is the error i get when i try to play this movie . Context : - I upgraded to the latest version of f… (read more)

This video file cannot be played.(Error Code: 102630). - This is the error i get when i try to play this movie .

Context : - I upgraded to the latest version of firefox and i also connected my dns to nextdns recently. - I use arch linux and firefox on linux. - Previously all the videos on the site were playing nicely but now it has started showing this error. - I have tried many solutions such as :- 1. Clearing cookies, cache,etc and refreshing firefox . 2. Installing media codecs onto my pc using console. 3. Deactivating the dns and disabling hardware acceleration. 4. Restarting my pc but nothing works.

I was wondering if someone has a solution to this.

Asked by Flatroll 2 months ago

Last reply by NoahSUMO 2 months ago

printing from Firefox

Mozilla foxfire has been my go to web browser for many years but recent problems that have developed with printing from the web browser is forcing me to go to another bro… (read more)

Mozilla foxfire has been my go to web browser for many years but recent problems that have developed with printing from the web browser is forcing me to go to another browser.

As you will notice from the screen print when printing the browser creates open space to the bottom from the first two lines. that is no matter what is being printed.

Please email your answer to info@advancecg.com

Asked by sratzker 2 months ago

Last reply by jonzn4SUSE 2 months ago

Home page (ATT/Yahoo) problem when using Firefox

ATT/Yahoo is my homepage. When reading an article on the ATT(Currently)/Yahoo homepage, there is a comments section at the end of each article. When trying to access the … (read more)

ATT/Yahoo is my homepage. When reading an article on the ATT(Currently)/Yahoo homepage, there is a comments section at the end of each article. When trying to access the comments section, it disappears when clicked on. On other homepages (MSN, eg), it works fine. Any help would be appreciated.

Asked by Graham Sweeney 2 months ago

Last reply by jonzn4SUSE 2 months ago

my tabs are crashing all the time whenever i try to open it.

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! yo… (read more)

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! your tab just crashed!"...... please sovle this problem as fast as possible

Asked by Jeffrey Joison 2 months ago

Last reply by paulparker 2 months ago

Error message on Yahoo comment sections

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy… (read more)

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

Asked by betzarini 2 months ago

Last reply by NoahSUMO 2 months ago

Zoom controls unavailable

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and … (read more)

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and I can't use them. Using cmd+ or cmd- doesnt work either.

Asked by june 2 months ago

Last reply by jonzn4SUSE 2 months ago

Printing to PDF makes unsearchable PDF file

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a … (read more)

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a PDF file that causes the letters to be one ASCII number off. So if I type into the "search" field "p", then all the "o's" are highlighted. I can only enter a search term if I usean "ASCII number +1" technique, so I can search for "get" by typing in "fds". Numbers are searched for as in the past. This is not happening if I make a PDF using my Safari browser, all the PDF words are correct and searchable as in the past. Anyone have insights as to why this might be occurring? I will try restarting in "safe" mode and re-downloading Firefox as is suggested in some of the articles here. Thanks!

Asked by rnspzgfkyg 2 months ago

Last reply by jonzn4SUSE 2 months ago

Regarding Downloading Larger file ( 123GB zip file)

what is the largest file size i can download with Firefox. I am using Ubuntu 22.4 LTS and want to download 123GB Zip file from Microsoft One drive. After downloading 100… (read more)

what is the largest file size i can download with Firefox.

I am using Ubuntu 22.4 LTS and want to download 123GB Zip file from Microsoft One drive. After downloading 100GB it stuck and stops downloading at 100GB. How can i download it. 

Previous year i switched from windows 10 pro to Ubuntu. At that time i have my college mail account where i compressed all my data and uploaded it. Now i want to download that zip file.

Asked by AYUSH PANDEY 2 months ago

Last reply by jonzn4SUSE 2 months ago

one way sync

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks. Steps taken:… (read more)

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks.

Steps taken: exited and reopened firefox clicked Sync Now button on the pc in both the sidebar and in the sync settings logged out of and back into my firefox account on my pc

Asked by anolan044 2 months ago

Last reply by jonzn4SUSE 2 months ago