Showing questions tagged:

the auto populate feature imputs the wrong location for me..i live in new orleans and it always fills in atlanta

when i visit sites like home depot, lowe's or southwest airlines the auto populate feature thinks I live in atlanta, but i live in new orleans...how can I correct this … (read more)

when i visit sites like home depot, lowe's or southwest airlines the auto populate feature thinks I live in atlanta, but i live in new orleans...how can I correct this

Solved Archived 3 171

Persistency gone in sign-ins / Requires "authenticator app" every single time

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins… (read more)

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins before. What happened? How do I get back?

It's like I'm in private mode - but I'm not in private mode.

Solved Archived 1 162

PR_CONNECT_RESET_ERROR for all websites

Hi there, after turning on my computer in the morning, Firefox has been suddenly rendered utterly inoperable and pulls up a PR_CONNECT_RESET_ERROR for all websites. No ma… (read more)

Hi there, after turning on my computer in the morning, Firefox has been suddenly rendered utterly inoperable and pulls up a PR_CONNECT_RESET_ERROR for all websites. No matter what I do, including all other fixes previously suggested on the Mozilla forums and elsewhere, nothing seems to work.

Things that I've already tried and did not work include: - Pausing Kaspersky Internet Security - Resetting WiFi router - Switching to a different WiFi - Turning on troubleshooting mode - Resetting Firefox entirely - Creating a new profile - Reinstalling Firefox (several times) - Installing Firefox for Developers - Flushing DNS - Turning off proxy settings

I really don't want to be forced to use Google Chrome. Is there anything else that I can possibly do that can fix this?

Solved Archived 3 453

Translations

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!? I wish I could dump Edge, but this FF d… (read more)

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!?

I wish I could dump Edge, but this FF deficit forces me to keep Edge on my computer...

Locked Archived 13 162

My tabs are lost and restoring has no effect

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and… (read more)

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

Solved Archived 2 343

On Firefox, Gmail doesn't autofill my login name

I run Firefox on a Mac. I've saved my gmail login credentials in my Firefox saved passwords. About a month ago I started having a problem where opening the gmail login pa… (read more)

I run Firefox on a Mac. I've saved my gmail login credentials in my Firefox saved passwords. About a month ago I started having a problem where opening the gmail login page no longer autofills my gmail username. I've used Firefox, Gmail, and Mac together for 14 years. This has never been a problem until July 2024.

I can't find an answer in Mozilla Support, Stackoverflow, etc.

Solved Archived 5 217

Push Notification does not close after 5 second viewing

Push notification banner from YouTube stays on desktop without closing after 5 seconds. Why? Windows 10 never had this issue. With Windows 11, it worked after a clean ins… (read more)

Push notification banner from YouTube stays on desktop without closing after 5 seconds. Why? Windows 10 never had this issue. With Windows 11, it worked after a clean install and then it stopped. Why? I checked all settings within Windows.

Settings / Accessibility / Visual effects (ON) / Dismiss Notification after this time amount (5 Seconds) / Notifications checked (ON).

The notification banner hangs and never closes. Google search tells us how to enable and disable. IT HAS NOTHING FOR CLOSING BANNER AFTER 5 SECONDS.

Locked Archived 1 333

tabs crashing

Hello, I did everything mentioned in support articles, but the tabs on firefox are still crashing frequently, sometimes the first I open, sometimes it's the third... But… (read more)

Hello, I did everything mentioned in support articles, but the tabs on firefox are still crashing frequently, sometimes the first I open, sometimes it's the third... But it is making my work really difficult. Here are IDs of some of the crash reports (i found that I should post them here to get help) bp-1362556a-479e-4d29-8d25-24d060240827 bp-f743f721-6668-44af-a590-f058d0240827 bp-abbc2e52-a121-41f2-9275-d73e60240827 bp-74137ee7-cfe7-4362-a450-567500240827 bp-ca2327bf-99b5-4f2d-9e08-42dd00240719

Please help Thanks

Solved Archived 1 90

Visual Bugs within Firefox

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on add… (read more)

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on adding or changing translucent white boxes to multiple websites, I have some from YouTube attached below but I've had this issue on multiple websites. I'm using an ARM architecture Surface Pro X and when I reached out to Microsoft they couldn't help me since the error was just in Firefox.

Solved Archived 1 117

Hover preview in about:config keeps resetting to true after restarting

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is … (read more)

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is set to false and saved). Then I went in about:config and manually set browser.tabs.hoverPreview.enabled to false as well, that disables the unwanted feature completely.

But every time I restart the browser it's turned back to true (just hover.Preview.enabled, not hover.Preview.showThumbnails). Can I save my settings? It's annoying that I can't opt out.

Solved Archived 1 378

When I click a link to a self-hosted XPI file, Firefox no longer prompts to install it.

I'm not sure exactly when this behavior started, but I've noticed that when I click a link to an XPI file on a third-party web-site, Firefox no longer prompts to install … (read more)

I'm not sure exactly when this behavior started, but I've noticed that when I click a link to an XPI file on a third-party web-site, Firefox no longer prompts to install the extension.

For instance, when I click the outlined link in the first screenshot, the second screenshot shows what happens.

Solved Archived 1 118

Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (read more)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Solved Archived 12 481

No audio

I used Firefox and recently there is no audio on any of the websites I visit. I am using an ASUS laptop with Windows 11. Other browsers (Edge and Chrome) do have audio. I… (read more)

I used Firefox and recently there is no audio on any of the websites I visit. I am using an ASUS laptop with Windows 11. Other browsers (Edge and Chrome) do have audio. I tried disabling all of the add-ons but it did not help. Has anyone else experienced this or have a possible solution?

Solved Archived 3 81

Videos on YouTube restricted to 360p

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page t… (read more)

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page that just says my browser might be out of date (I'm on most recent Firefox and Windows 10 updates). The quality is still stuck in 360p when I reboot Firefox in Troubleshooting mode, and there are no quality issues when I use a browser like Edge. What should I be checking to resolve the issue?

Solved Archived 2 1682

Not all the extensions are showing on the toolbar...

Hey guys, Can you please tell me how to get my extensions to appear on the toolbar? As you can see from the image (titled "forFirefox03"), only one is shown. The images (… (read more)

Hey guys,

Can you please tell me how to get my extensions to appear on the toolbar? As you can see from the image (titled "forFirefox03"), only one is shown.

The images (titled "forFirefox01" and "forFirefox02") show all the extensions that I would like to have on the toolbar.

I've included the "About Firefox" (titled "forFirefox04") to show you which browser version I have.

I don't know if I need to show you the title names, but I'm used to Microsoft Answers, where I can put the images between the text, and here, I can't, so I'm assuming I have to show you them as names and images.

Solved Archived 9 216