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Add-On Support

When I click on Add-On Support it says Page Not Found. That's pretty basic. Screenshot attached. This is not a button/link for a specific add-on, it's for Firefox as a… (read more)

When I click on Add-On Support it says Page Not Found. That's pretty basic. Screenshot attached. This is not a button/link for a specific add-on, it's for Firefox as a whole.

Additionally, when I use LastPass, the LastPass icon does not appear anywhere I can access it, which is a basic feature that works properly in Chrome. I use this add-on multiple times per day which makes it very difficult to use Firefox as my main browser because I can't do 2-clicks to get to my passwords, I have to go to lastpass.com and login to their website, even though the add-on is installed.

Asked by Mike Sarabia 5 days ago

Toggling the Left shift key opens and closes the Bookmarks tab in firefox.

Toggling the left Shift key opens and closes the bookmarks tab on the left side of screen. Its very annoying when wanting typing capitals. Also the left Alt button open… (read more)

Toggling the left Shift key opens and closes the bookmarks tab on the left side of screen. Its very annoying when wanting typing capitals. Also the left Alt button opens the media player. Both these started doing so by themselves. The right buttons of these keys operate as normal. How to turn these off.

Asked by Lou Collodetti 6 days ago

On my secure bank website I can't open up my accounts

I login to my secure bank account and when I click on one of my accounts to open it it just sits there and constantly has that spinning wheel. It will never open. I can… (read more)

I login to my secure bank account and when I click on one of my accounts to open it it just sits there and constantly has that spinning wheel. It will never open. I can use my IPHONE and other computers or web browsers and it works fine. I think this started when Firefox popped up and item that I assumed said allow pop ups. I just clicked on it and ever since then it won't work. This is only MAC Air notebook.

Asked by karlknoblock 5 days ago

BOOKMARKS

I imported my bookmarks through an html backup but I dont see them on the bookmarks bar and when I sync my chrome browser data everything is all screwed up How can I im… (read more)

I imported my bookmarks through an html backup but I dont see them on the bookmarks bar and when I sync my chrome browser data everything is all screwed up How can I import my chrome data minus bookmarks

Asked by Ron Smith 5 days ago

Why does my Security Protection program Fail to indicate my Firefox accountis updated? My 'protection program' fails to indicate my latest version is as noted on my Mozilla account?

Will 'someone' please call me back So I can explain my question more specifically? My security protection program states IT is unable to update (or indicate that my Mozi… (read more)

Will 'someone' please call me back So I can explain my question more specifically? My security protection program states IT is unable to update (or indicate that my Mozilla browser account is already updated) my Mozilla Browser to version to xxx.x.2? Thank You

Asked by atomies@att.net 5 days ago

macos green, yellow, red buttons right justified ONLY in firefox

In the last few updates, it has screwed up the placement of the macos window control buttons (red, yellow, green) by right justifying them at the top of the window. I h… (read more)

In the last few updates, it has screwed up the placement of the macos window control buttons (red, yellow, green) by right justifying them at the top of the window. I have not changed my configuration since updating firefox code. I disabled themes to no effect. How do I move the window buttons to their normal place at the upper left of the window. No other browser or window has this issue, only Firefox (now at 127.0.1). Running MacOS 12.6.3.

None of my extensions would functionally impact this issue and I haven't installed a new extension in years.

Asked by Derek Dokoto 5 days ago

Unstable screen

https://www.yourclassical.org/episode/2024/07/07/composers-datebook-john-williams. I get daily emails like this from this website that allows me to click a button and li… (read more)

https://www.yourclassical.org/episode/2024/07/07/composers-datebook-john-williams. I get daily emails like this from this website that allows me to click a button and listen to a two-minute feature. Of late, the screen is wobbly and does not allow me to click the button. The website works fine on Chrome and Edge.

Asked by winkelhorst 6 days ago

firefox closes

Hello, I am using firefox on a desktop with linux manjaro. Everytime I minimize the browser it's closed instead. I have gone through the setting of my operating system, a… (read more)

Hello, I am using firefox on a desktop with linux manjaro. Everytime I minimize the browser it's closed instead. I have gone through the setting of my operating system, and firefox. I cannot find any reason why the browser would close instead of minimize.

Thank you, Gary

Asked by Gary Franks 5 days ago

Large search window

Good afternoon. Tell me how to make sure that when I click on the url bar, a large search window does not open, and all search options are located below the search bar it… (read more)

Good afternoon. Tell me how to make sure that when I click on the url bar, a large search window does not open, and all search options are located below the search bar itself

Asked by art1st 5 days ago

Firefox sometimes consumes extra CPU at startup for several minutes

Occasionally, and typically only after a reboot, Firefox starts consuming a significant amount of CPU time. This typically goes on for several minutes, and if I close and… (read more)

Occasionally, and typically only after a reboot, Firefox starts consuming a significant amount of CPU time. This typically goes on for several minutes, and if I close and reopen Firefox, the process begins again. It's enough CPU that the fans kick on high through most of the process, and considering I'm only opening the browser (not even switching tabs to actively load any other pages), I don't know why it would do this. Similarly, if it were related to typical startup behavior, why doesn't it do this every time?

While I generally trust that this is intentional and is unlikely the result of malware, I'd still like to know why Firefox does this at all and what it's doing. I'm not sure if I can collect any logs or get any other info about this. From process monitors, it appears to be the main executable that's consuming the additional CPU and not any of the isolated instances.

I collected the troubleshooting information, and saved it, but I am hesitant to share without knowing what type of information is contained (and I can see some sensitive stuff like file paths)

OS: Ubuntu 24.04 LTS (Linux 6.8.0-36-generic) Firefox Version: 127.0.2 (deb) Build ID: 20240624183754

Asked by Silntknight 5 days ago

Intrusive Bookmark side bar suddenly appeared

I see this is a known bug but this bookmark sidebar has suddenly started to appear on my desktop when ever I open Firefox and there seems to be no understandable method t… (read more)

I see this is a known bug but this bookmark sidebar has suddenly started to appear on my desktop when ever I open Firefox and there seems to be no understandable method to turn it off although there are several arcane techniques that require me to go to weird places and change the names of files. No indication of what the unintended consequences of that might be. Is this something you can fix? Will the next update. This is really frustrating. Help please. So to be sure, I do not consider the challenge of getting into the pants of a program to fix a bug to be fun, exciting, interesting, etc. This is a tool and my browser is acting up. That is a pain in the butt not an adventure.

Asked by jon130 5 days ago

Plugin not working even with all the required permissions provided

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For… (read more)

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For firefox, I need to sometimes toggle the permissions to make it work, but suddenly the plugin has stopped working. Its not even working even with toggling the permissions, earlier this plugin was working fine. The similar plugin for chrome works perfectly well, and for that I dont need to change or toggle any permissions. I am not able to identify the issue. It would be great if someone could help me with this.

Asked by amenreet sodhi 5 days ago