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Sentences randomly repeating in written text.

Hi there, I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens… (read more)

Hi there,

I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens when I hop between paragraphs and try to edit content.

IE: If I wrote this statement and went back to correct something above, this sentence would "somehow" get added into the spot where I'm editing. It makes NO sense and is only happening within Firefox. Is there a way to fix it? I've noticed this happening on both Facebook and Indeed now too...so, I think it could be more of an issue with Firefox than certain sites.

The image is an example of the text being added in and reinserted. Thanks in advance for the help!

Asked by renorris3 2 months ago

Last reply by zeroknight 2 months ago

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (read more)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

Asked by WILLIAM RAMIREZ 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Favorite shortcuts in new tab randomly deleted

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab r… (read more)

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab randomly clears the pinned shortcuts. I have attached two screenshots illustrating the changes.

I'm not aware of anything I do that caused the shortcuts to be deleted. When they are pinned I think they should be there permanently.

Asked by rousea 2 months ago

Last reply by cor-el 2 months ago

Synchrony Bank statements

For years I was able to view my credit card statements on the Synchrony Bank website, as recent as last year. Today, I cannot view the statements. When I click on the li… (read more)

For years I was able to view my credit card statements on the Synchrony Bank website, as recent as last year. Today, I cannot view the statements. When I click on the link I get the blocked symbol. (red circle with a slash through it. I am able to view the statements on another browser, Chrome to be precise. What changed? Can it be remedied?

Asked by benb28 2 months ago

Last reply by zeroknight 1 month ago

Website security

this issue has been happening for a couple of weeks now and hopefully you can help. I have an online business and I can't get into my site it says potential security ris… (read more)

this issue has been happening for a couple of weeks now and hopefully you can help. I have an online business and I can't get into my site it says potential security risk, I have contacted volusion each time with issue and they told me to flush dns which seemed to help but now it's not. Everything on their end is secure my ssl is active and good. I clicked around and got a message saying the certificate doesn't match with site owner and certificate is listed as mcafee, I clicked around and selected something now when I enter my webpage this is what I get and a blanck screen. Can firefox clear this below and add my website as secure so I don't have this issue anylonger?

http://blockpg-aloe.safezone.mcafee.com/blockpage/?ref=b2167ba139f9b512cfc701ce57a76bab

Asked by joann0415 2 months ago

Last reply by zeroknight 2 months ago

ISO date stamp on all documents please.

I am a scientist who has no time for local quirkiness and prefer to have the correct timestamp on all documents in Firefox. I do not wish to ever see any of this nonsense… (read more)

I am a scientist who has no time for local quirkiness and prefer to have the correct timestamp on all documents in Firefox. I do not wish to ever see any of this nonsense 03/04/96 trash on my computer since it is completely meaningless and hence is trash which needs to be removed automatically. 2024 03 07 19:19

Asked by Kenneth Keen 2 months ago

Last reply by Paul 2 months ago

Can not upload CSV file

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file… (read more)

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file", selected the CSV file I juts created and clicked "Upload". I got an error saying it wasn't a CSV file and could not be uploaded. I tried it again (same file) using Microsoft Edge and it worked just fine. I uninstalled and re-installed Firefox and got the same failure as before. I'm running Windows 10 ver 22H2. I really don't want to use Edge. Is there a fix for this?

Asked by rcyr49 2 months ago

Last reply by cor-el 2 months ago

PR_CONNECT_RESET_ERROR

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR. An error occurr… (read more)

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR.

An error occurred during a connection to myaccount.xcelenergy.com. PR_CONNECT_RESET_ERROR

Asked by jjr9999 2 months ago

Last reply by cor-el 2 months ago

bookmark backups not working on one device

I have a Mac desktop, a laptop with Windows 11, and an Android phone. I have about 120 bookmarks saved. On my Mac, they periodically backup fine and I can restore them … (read more)

I have a Mac desktop, a laptop with Windows 11, and an Android phone. I have about 120 bookmarks saved. On my Mac, they periodically backup fine and I can restore them if anything goes wonky. My phone and Windows laptop both show all the same bookmarks as the Mac. However, if I go to Manage Bookmarks to restore them on the Windows laptop, it shows many backups have occurred but only 5 bookmarks have been backed up. I have signed out of Firefox on all devices and signed back in. The Windows laptop did one correct backup showing the 120 or so bookmarks, and then every subsequent backup shows only 5 again. After a few weeks, the "correct" backup has been overwritten and is gone.

Anybody know what I can check to make the Windows laptop backup my bookmarks correctly?

Asked by tcpear32 2 months ago

Last reply by cor-el 3 weeks ago

non full screen video player bug exclusive to hulu.com

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar r… (read more)

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar right above the video player, this happens whenever i play anything on hulu.com. any solutions? thanks for any and all responses in advance :)

Asked by astrovink 2 months ago

Last reply by zeroknight 1 month ago

Why is the address bar gray, now? Why doesn't tiling using the super+arrow keys work quite right anymore?

I just updated Firefox. That's supposed to improve things, right? Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a … (read more)

I just updated Firefox. That's supposed to improve things, right?

Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a URL, the rest of the time, it's just ugly now. I don't like things to be changed arbitrarily like that. What is the rationale for changing the way that looks? How can I change it back? Please give me a setting, or about:config preference, and please don't get direct file editing involved, okay?

Why doesn't tiling the windows work as well as it used to? Yesterday, I could hit super+left, or super+right, from a maximized window, and it'd tile to the left or right side of the screen perfectly, the first time, every time, no problems. Now it has an intermediate stage where there's a gap all the way around the window. It seems to improve by clicking on a different window, then back into the Firefox window, but that intermediate step just shouldn't happen! What's a fix for this?

I also hit the button at the bottom to include optional troubleshooting information, but it said instead, "We can't automatically get your browser's troubleshooting data, please try these manual steps." No, I'm not doing that, get that thing working right, too!

Asked by Sterrence 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Website opens for a moment then goes blank

I open a website (opentable.com) and it opens momentarily then the screen goes blank white. I can open the site using microsoft edge. Something has changed as this prev… (read more)

I open a website (opentable.com) and it opens momentarily then the screen goes blank white. I can open the site using microsoft edge.

Something has changed as this previously was not a problem

Asked by roldenkamp 2 months ago

Last reply by zeroknight 2 months ago

Can't get to Gmail

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able t… (read more)

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

Asked by MikeO175 2 months ago

Last reply by mahnoor mahnoor 2 months ago

Super + key behavior

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as exp… (read more)

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as expected in the other applications, but not in Firefox input fields. If the site is capturing the key presses, it will handle the super + key as usual. For example, GitHub will surround the selected word with ` symbols on grave key press. This problem is not limited to super + grave, but any other letter. For example, Super + q is expected to produce the letter "q", but in Firefox it produces nothing.

I'm trying to identify why the Super + key behavior in Firefox is different from other systems and if I should open a bug or not. Maybe this is the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1626609. Thunderbird has the same problem.

Firefox: 123.0.1

Asked by tenor 2 months ago

Last reply by cor-el 2 months ago

If I leave a Tab to look up something, and return to the tab, Firefox reloads the entire page

I have used Firefox for 10 or 20 years and have not encountered this before. New computer running Windows 11 Home. New Firefox install. If I am writing a message in any … (read more)

I have used Firefox for 10 or 20 years and have not encountered this before.

New computer running Windows 11 Home. New Firefox install. If I am writing a message in any forum or social media site, and I need to look-up some info or the name of a place or product and I use another tab to do that, when I return to the original tab, Firefox reloads the entire page again instead of just returning me to the post that was being written without reloading the entire page. It can be a severe waste of time trying to find the post I was in the middle of once the entire tab reloads when the site is a busy place with lots of new and updated posts.

I've been through Firefox settings but did not see anything that seemed to be related to this issue, but perhaps the wording/description of the needed setting wasn't clear.

Asked by dougbbn 2 months ago

Last reply by cor-el 2 months ago

Is ff123 unstable?

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignore… (read more)

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignored now. No thumb drive or alternate device recognized. Laptop has Linux Mint 64 but.

Asked by cmdr.ronald 2 months ago

Last reply by jonzn4SUSE 2 months ago

ecosia opens wikipedia pages in mobile format

I use ecosia as my default search engine on a PC. Recently I've been getting searching, and when I click on a wikipedia result, it opens as a mobile format page. I hav… (read more)

I use ecosia as my default search engine on a PC.

Recently I've been getting searching, and when I click on a wikipedia result, it opens as a mobile format page.

I haven't noticed this with any other websites.

Any suggestions?

Asked by muzzmonster 2 months ago

Last reply by zeroknight 2 months ago

How do I turn off your firewall?

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefo… (read more)

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefox is proving recently to be more of a problem than an asset.

Asked by janetinlargo 2 months ago

Last reply by zeroknight 2 months ago