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  • Archived

Update to 115.0.2 causes "widevinecdm has crashed" on NF, similar on all other streaming sites. Tried turning plugin on/off, refreshing FF, no luck.

DRM add-on seems broken after update. Obviously this renders ALL the streaming sites I pay for useless. How do I fix it? The people who make the plug-in won't talk to end… (read more)

DRM add-on seems broken after update. Obviously this renders ALL the streaming sites I pay for useless. How do I fix it? The people who make the plug-in won't talk to end users and anyway I got it to work after DL-ing another browser (Opera). I like FF but their unwanted updates only seem to cause problems and take away features I like. Is there any way short of moving to another browser that can fix this? All my streaming DRM sites I pay for seem to be broken now. I have brand a new Win11 Asus ROG Strix 17 that had been working fine until last night when I made the mistake of updating FF. As noted, a refresh didn't help. Frankly this is insane, and I'm finally done with FF unless someone comes up with a fix for this.

Asked by ddkapps 9 months ago

Last reply by Terry 8 months ago

  • Archived

Can't sync my Firefox info because when I give the email, it says "

To save and sync a new password, I put my email in and hit "Sign up or Sign in" - but then it tells me are you sure you want to create this account, because a previous us… (read more)

To save and sync a new password, I put my email in and hit "Sign up or Sign in" - but then it tells me are you sure you want to create this account, because a previous user was in sync on this computer: and it's my same email. If I say yes and continue, it is asking to set a password and create an account. What happened to just signing in? Why did it stop me from doing so and reroute me like this? I'm in same browser and user platform as always on this device. Big snafu for no reason. BTW I signed in now with a different account to Support because I have to sign in to ask the question.

Asked by msadomian 9 months ago

Last reply by Dropa 9 months ago

  • Solved
  • Archived

Gmail sending email to Trash NOT the Sent Folder

OK I am not sure this is a Firefox issue but my g-mail account is sending composed messages to the TRASH folder. I have been using Proton Mail and have a number of email … (read more)

OK I am not sure this is a Firefox issue but my g-mail account is sending composed messages to the TRASH folder. I have been using Proton Mail and have a number of email address depending on who I am emailing

Tried a few changes to my g-mail account disabled IMAP and POP that did not work I have a number of blocked email address did not delete these

Asked by dwightrph 9 months ago

Answered by Terry 9 months ago

  • Archived

How can I prevent Yahoo from stealing my search engine preference? Safe mode can't be searched.

search engine on firefox can't find "safe mode" which I need to deep six Yahoo. My search engine is DDG but Yahoo keeps interfering with my free choice. How can I deep si… (read more)

search engine on firefox can't find "safe mode" which I need to deep six Yahoo. My search engine is DDG but Yahoo keeps interfering with my free choice. How can I deep six Yahoo?

Asked by queenvictrola 9 months ago

Last reply by James 9 months ago

  • Solved
  • Archived

Images and redered graphics are fuzzy until you zoom in

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, E… (read more)

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, Edge etc the rendering is sharp at all zoom levels but in FF its fuzzy until you zoom in.

Viewing on a 4k monitor, running 115.0.2 (64-bit), using the Windows store install Hardware acceleration is turned on. Tested on multiple PCs, all Windows 11

Attached images which shows the comparison between Firefox and Edge Both browser windows are the same size and the default zoom (100%) Examples attached are for Miro and Powerpoint

Asked by shashankkaul 9 months ago

Answered by shashankkaul 9 months ago

  • Archived

Relay Function

This is my first time to write and ask a ?I will be grateful if anyone can help me solve it. I signed up for the Free Relay of email just to try it out. My primary e… (read more)

This is my first time to write and ask a ?I will be grateful if anyone can help me solve it. I signed up for the Free Relay of email just to try it out. My primary email was there and I added my secondary email --them I noticed there was what looks like a strange email already there. In conjunction with this i got a warning from Firefox today that somebody from Romania had tried to change my password.

Any Ideas I would appreciate them.

Thanks paul

Asked by Paul Ellis 9 months ago

Last reply by Terry 9 months ago

  • Archived

Youtube not working July 2023 stuck loading, "if playback doesn't begin shortly, try restarting your device"

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happ… (read more)

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

Asked by bhr883 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Browser Crashes after every use

Hi, I've been using Firefox for a long time. and for the past months it always crashes and I have to restart it every time I open a few tabs. How can I fix that and what … (read more)

Hi, I've been using Firefox for a long time. and for the past months it always crashes and I have to restart it every time I open a few tabs. How can I fix that and what additional information required?

Asked by ishamir99 9 months ago

Last reply by ishamir99 9 months ago

  • Archived

Mysterious pinned tabs keep appearing in my browser (for random somewhat spammy-looking websites). How can I stop them?

I've been noticing for the last month that after a few hours in a browser window, I'll suddenly have a pinned tab for some random website. Some for promotional things, ot… (read more)

I've been noticing for the last month that after a few hours in a browser window, I'll suddenly have a pinned tab for some random website. Some for promotional things, others in languages I don't understand, etc. At first I downloaded a webpage blocker, blocked the ones that were pinned, and deleted the tabs. However, after a short while (an hour or two) they would appear again in pinned tabs only this time it would say website blocked.

I uninstalled and reinstalled firefox in hopes that would solve the issue, but it is still happening. I unpin the tabs and delete them immediately after I notice them, but they keep appearing. I really like using Firefox and use it often for work, but I'm concerned for my personal and work security. What should I do?

Asked by estina 9 months ago

Last reply by Terry 9 months ago

  • Archived

brower hijack winbigdrip.life

Hello I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ? Br JMNaudin … (read more)

Hello

I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ?

Br

JMNaudin

Asked by JMN 9 months ago

Last reply by Paul 9 months ago

  • Archived

Authentication Key

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I n… (read more)

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I need an authentication key. I didn't recall getting one of those so I reset my password (even though it said on the screen I would only lose things like passwords and history). I of course lost all my bookmarks that I've been collecting for the last 20 years. And as life goes I've now found the authentication key. My question is can I get anything back now that I have that key or all my bookmarks are forever deleted?

Asked by aliciamcg13 9 months ago

Last reply by Dropa 9 months ago

  • Solved
  • Archived

Shortcut to deattach tab into seperate window

Is there a shortcut to deattach tabs from one browser window so it turns into seperate window, so that you don't need to deattach tabs with clicking and dragging them wit… (read more)

Is there a shortcut to deattach tabs from one browser window so it turns into seperate window, so that you don't need to deattach tabs with clicking and dragging them with mouse?

Asked by crhe 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Updating FF, using Mac 10.12.6: Will ESR happen automatically?

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say… (read more)

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say in part " Users on those operating systems will be migrated to the ESR 115 version of Firefox."

I want to clarify that when I update to FF 116, FF will automatically install the ESR version, or will I need to do this manually? Also, will this update take a long time, like FF will be installing a totally new (ESR) version, rather than "just" the usual update?

Asked by ChrisG 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

Change Search Data Input

Hi Everyone, I've just installed (clean) version 115.0.2, and can't get back to my previous layout. The default engine is set to DuckDuckGo, and Privacy Essentials is ins… (read more)

Hi Everyone, I've just installed (clean) version 115.0.2, and can't get back to my previous layout. The default engine is set to DuckDuckGo, and Privacy Essentials is installed too. Although the front page of FireFox shows a search box in the main body, when I type into it, the information is transferred to the DDG search box in the Toolbar. How can I get back to where things were before -- i.e. I could type into the main page box and DDG would happily search from there. Thank you,

Ian

Asked by Ian 9 months ago

Last reply by Ian 9 months ago

  • Archived

Picture-in-picture player umutes itself

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds… (read more)

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds. Instead, I have to find the browser tab and mute it in YouTube's player. Would be nice to have a this resolved as the mute button on the PiP player is more convenient to use. Thanks, I appreciate this cool feature.

Screenshot is just to indicate the mute button I'm referring to - hard to capture the problematic behavior in a screenshot.

Asked by RyanB 9 months ago

Last reply by kwresrch 9 months ago

  • Solved
  • Archived

Library should open new tab when click item in library

I am very happy with the upgraded Firefox library. It works great except for one feature. Maybe there is a setting for it that I have missed. When I click on an item i… (read more)

I am very happy with the upgraded Firefox library. It works great except for one feature. Maybe there is a setting for it that I have missed.

When I click on an item in my library to open it, it opens it over top of the right-most tab that I have open. That means I always have to be careful to have a blank tab open, otherwise I lose the last item I was viewing. Is there a setting, or can you add a setting, to have the library open links in a new tab, or if one prefers in the existing tab? I want to be able to open in new tabs.

Asked by eberger5 9 months ago

Answered by zeroknight 9 months ago