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  • Archived

Gmail sidebar calendar missing

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the… (read more)

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the calendar icon but fails to load. The other sidebar apps are functional. I can load my full calendar in a new tab with issue. Signed into my Gmail account on Chrome and Safari and the sidebar displays as it should.

Asked by reuschebob 12 months ago

Last reply by alec.fredericks 12 months ago

  • Solved
  • Archived

Google maps displays multiple place names

It is only in Firefox that this happens. Android and Opera are both fine. For example the city name appears several time over the map, and likewise so do suburb names. Se… (read more)

It is only in Firefox that this happens. Android and Opera are both fine. For example the city name appears several time over the map, and likewise so do suburb names. See attached screen grab. Is there a setting that I have missed?

Peter

Asked by OTG70 12 months ago

Answered by OTG70 12 months ago

  • Archived

Primary password

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everyw… (read more)

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

Asked by Diane Jones 12 months ago

Last reply by cor-el 12 months ago

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Firefox not importing favorites from Edge

Hi - I've tried your solution many times and even thought Firefox says the import from Edge was successful, I don't see any imported bookmarks where you say they should b… (read more)

Hi - I've tried your solution many times and even thought Firefox says the import from Edge was successful, I don't see any imported bookmarks where you say they should be.

Asked by chaspawlina 12 months ago

Last reply by chaspawlina 12 months ago

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Google calendar now showing white box in sidebar when loading through gmail

At the start of this week I noticed that google calendar is not loading in the sidebar through gmail. It initially says loading google calendar, then a white box appears … (read more)

At the start of this week I noticed that google calendar is not loading in the sidebar through gmail. It initially says loading google calendar, then a white box appears where the calendar should display. This is happening on my personal gmail and my google workspace accounts. It is happening on multiple computers and not one computer. I have disabled addons with no success. I deleted cookies and browsing history with no success. The calendar still does not work in private mode. The calendars do work with other browsers so it appears to be a firefox issue. Any suggestions? Thanks.

Asked by ghadeed 12 months ago

Last reply by ghadeed 12 months ago

  • Archived

Sync doesn't work

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For … (read more)

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For instance, when I deleted an add-on at work, I would expect that add-on to be gone from my browser at home, but that isn't the case. I also have changed settings to allow a pop-up from my company's internal website. But at home that change in the settings isn't reflected. Basically I have two versions of Firefox, one at home and one at work. Anytime I want them to match up I have to do it manually. The only exception is bookmarks, they seem to sync properly.

Asked by adamlunger1 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

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TRYING TO DELEAT OR REMOVE SERCH OPTIONS

WHEN DELETING OR REMOVING SEARCH OPTION IN SEARCH IT REMOVE BUT WHEN I RESTART FIREFOX THEY ARE ALL BACK HOW DO I MAKE MY CHOICE PERMINATE. 2 I WANT TO REMOVE MY RESPONS… (read more)

WHEN DELETING OR REMOVING SEARCH OPTION IN SEARCH IT REMOVE BUT WHEN I RESTART FIREFOX THEY ARE ALL BACK HOW DO I MAKE MY CHOICE PERMINATE. 2 I WANT TO REMOVE MY RESPONSE IN SEARCH BEING MICROSOFT BING AND HAVE THE GOOGLE RESPONSE

Asked by bigair5843 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Solved
  • Archived

Adding a bookmark to an existing folder

I recently migrated from Chrome to Firefox on my Mac and successfully imported all data, bookmarks etc. However I cannot figure out how to ADD a new bookmark to an existi… (read more)

I recently migrated from Chrome to Firefox on my Mac and successfully imported all data, bookmarks etc. However I cannot figure out how to ADD a new bookmark to an existing folder. Every page I read about bookmarking fails to show how this is done. In Chrome its simple since the drop down menu allows the user to view every folder, but in Firefox I don't see how to do this. Furthermore, when I go to Bookmarks>Manage bookmarks I don't see any of my folders..PLEASE show me an EASY way to do this. Thank you

Asked by jontalk 12 months ago

Answered by jscher2000 - Support Volunteer 12 months ago

  • Archived

View passwords before entering?

Is there a way to view the primary password before entering it? If I'm unable to see the password while typing, or after I type it, I'm unable to know if my password is b… (read more)

Is there a way to view the primary password before entering it? If I'm unable to see the password while typing, or after I type it, I'm unable to know if my password is being rejected because I mistyped or I'm trying the wrong password.

Asked by jr. 12 months ago

Last reply by cor-el 12 months ago

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How to replace new Firefox version/profile with old one

To test an application that uses "default browser", I switched the default in Windows 10 to Chrome. In trying to switch back to Firefox, I wound up with a new Firefox as … (read more)

To test an application that uses "default browser", I switched the default in Windows 10 to Chrome. In trying to switch back to Firefox, I wound up with a new Firefox as the default. Windows didn't give me Firefox as a possible browser, so I went to MS App & downloaded Firefox. The new version (profile?) has none of my saved logins, history, bookmarks, etc. How do I get back to my original Firefox?

Asked by extech 12 months ago

Last reply by extech 12 months ago

  • Archived

Bookmark Bar not importing from old computer

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup fi… (read more)

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup file. Next I airdrop it to the new computer and try and import it there. Seems to work (no errors), but no bookmarks. I have looked at google videos and tried searching you help area.

Chrome i just log in and it comes over, I remember losing everything in firefox last time I got a new computer and had to rebuild from scratch. I can't afford that again, please help.

Asked by P Mac 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

Setting Printer Potrait or Landscape

Good afternoon, hi admin, regarding the latest update, please for the printer settings for landscape and portrait to be displayed on the right as before and permanently f… (read more)

Good afternoon, hi admin, regarding the latest update, please for the printer settings for landscape and portrait to be displayed on the right as before and permanently for the choice of portrait and landscape settings. because we are constrained by the print settings for PDF, we have to go to the printer settings all the time. please help for the next update. thank you for your concern.

Asked by purchase.job22 12 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

The image background on a theme I made in Firefox Colour isn't working

I made a theme on Firefox Colour and the image that I put under the 'custom backgrounds' tab isn't appearing as the background. Instead it uses the Background Colour from… (read more)

I made a theme on Firefox Colour and the image that I put under the 'custom backgrounds' tab isn't appearing as the background. Instead it uses the Background Colour from the Custom Colours menu. How would I fix it, so that the image is displayed behind the tabs? (My settings are in the images below.)

Asked by tysonsolana 12 months ago

Last reply by Terry 12 months ago

  • Archived

Shift+Delete No Longer Works

Recently I've been having trouble deleting selected urls. Holding down Shift+Delete doesn't do anything anymore unless I'm lucky and it'll delete one or two of the urls … (read more)

Recently I've been having trouble deleting selected urls. Holding down Shift+Delete doesn't do anything anymore unless I'm lucky and it'll delete one or two of the urls I choose but most of the time nothing happens at all! I never liked having to hold 2 buttons when pressing one worked just fine in the past but I dealt with it and I shouldn't have to open my whole history each time when doing it from a normal window should work. I don't like deleting my whole history and much rather pick and choose which ones to get rid of like let's plays with lots of parts.

Asked by Vic 12 months ago

Last reply by Vic 11 months ago

  • Archived

Unable to place bookmarks on Bookmark Toolbar

For some reason every time I try I get a black circle with a diagonal line symbol, indicating I cant do it, ive already tried in Troubleshoot aka Safe Mode, its the same!… (read more)

For some reason every time I try I get a black circle with a diagonal line symbol, indicating I cant do it, ive already tried in Troubleshoot aka Safe Mode, its the same! Ive even deleted xulstore.json, still the same, I have no idea whats causing it.

Asked by Imot 12 months ago

Last reply by cor-el 12 months ago

  • Archived

FF shuts down to update when I’m trying to use it.

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up… (read more)

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up login details for a new bank account. I want to apply updates when it’s convenient for me, not when Firefox decides to update. So, how do I prevent my activities being interrupted by Firefox update?

I appreciate that it’s important to keep it up to date but I’m not happy when my activities are interrupted because Firefox decides that it needs to update itself. I suppose one approach would be to apply updates every day when I start Firefox however; I often have a specific task in mind when I start it so I really don’t want the distraction of having to update first.

Here’s what I’ve tried so far. None of these have stopped Firefox restarting itself:

On the Settings page: Select “Check for updates but let you choose to install them” Disable “Use a background service to install updates”

Since the above didn’t stop the Firefox restarts, I tried: Select “Automatically install updates (recommended)” with “When Firefox is not running”

In 'about:config' : Set 'app.update.auto', to FALSE. Set ‘app.update.background.interval’ to 31536000 (i.e. 1 year) Set ‘app.update.interval’ to 31536000 (i.e. 1 year)

       Set 'app.update.auto.migrated' to FALSE.

In Windows Registry Editor, set: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox] "DisableAppUpdate"=dword:00000001

Used Win 10 to disable the “Mozilla Maintenance Service”: FF still restarts when I’m trying to use it. Also renamed the updater exe to: "C:\Program Files\Mozilla Firefox\updaterXXX.exe": auto update still runs (and installs a new updater.exe).

Asked by firefox2351 12 months ago

Last reply by Terry 12 months ago