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As a website owner, prevent firefox VPN modal from appearing on our page.

Hello, I am a developer on an emergency intervention hotline for sexual assault. Firefox is now throwing up psuedo-modal advertisements for it's VPN above pages. See… (read more)

Hello,

I am a developer on an emergency intervention hotline for sexual assault.

Firefox is now throwing up psuedo-modal advertisements for it's VPN above pages. See attached screenshot for example.

It is absolutely IMPERATIVE that our visitors do not receive these new modal advertisements that Firefox is throwing at them. What can I do to prevent Firefox's new browser-hijacking advertisements from showing up on our hotline pages?


I experienced this on Twitter, and it 100% was not part of the dom. It also greyed out the tab bar, and prevented me from opening the menu with alt. I know how to make it not show up anymore on my machine, but how can I prevent it from appearing on visitors to my website, who are in some of the most vulnerable times of their life.

Asked by lordpidey 12 months ago

Answered by Paul 12 months ago

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Facebook not showing data and date on every post on Firefox

I noticed that on Facebook there is not shown data and time on every post. Some posts show this info, the other don't. I cleared cookies, deleted Facebook from history bu… (read more)

I noticed that on Facebook there is not shown data and time on every post. Some posts show this info, the other don't. I cleared cookies, deleted Facebook from history but it didn't help. On Chrome everything is showing normally. I put Firefox in solving problems mode, with add-ons off, it didn't help too. Any solutions?

Asked by matskrzela 12 months ago

Answered by cor-el 12 months ago

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How to keep the loading page icon animation enabled?

I stupidly upgraded to the worst system in the world, Windows 11, and the silly animations caused serious strain on my device. I disabled the animation effects in setting… (read more)

I stupidly upgraded to the worst system in the world, Windows 11, and the silly animations caused serious strain on my device. I disabled the animation effects in settings, but now when I use Firefox as usual, the loading page icon animation has become a static hourglass icon, which is unfriendly. How can I enable the loading page icon animation while keeping the system animation effects turned off?

Asked by 愿景 12 months ago

Answered by jscher2000 - Support Volunteer 12 months ago

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Error with facebook page

I'm using the latest version of firefox, at the moment i had a trouble. Text of timeline zone of my facebook hidden, first timeline unhide but other timeline hidden. I'm … (read more)

I'm using the latest version of firefox, at the moment i had a trouble. Text of timeline zone of my facebook hidden, first timeline unhide but other timeline hidden. I'm restart my firefox, remove and resync ... but this error continue. I'm try other browser as chrome, brave no error. How to fix it? I'm the fan of Firefox but user experience too bad with this error I'm upload some images screenshot with error and no error with chrome browser. ++

Asked by clonemux001 12 months ago

Answered by cor-el 12 months ago

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Firefox 113 - tab bar moved to above tool bar

I've just installed Firefox 113.0 and my tab bar is now above the toolbar and bookmarks bar. Up until 112, the tab bar was below the bookmarks bar. I have no changed anyt… (read more)

I've just installed Firefox 113.0 and my tab bar is now above the toolbar and bookmarks bar. Up until 112, the tab bar was below the bookmarks bar. I have no changed anything in UserChrome and in fact that file is still dated 2020. I've searched but haven't found an explanation. Anyone know what changed or is this just a bug? Thanks

Asked by bobbd 1 year ago

Answered by cor-el 1 year ago

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Firefox won't open .pdfs in Acrobat

I have always read downloaded .pdf files in Acrobat. I inadvertently changed the setting to "Open in Firefox" (I got a prompt and clicked it without intending to). I have… (read more)

I have always read downloaded .pdf files in Acrobat. I inadvertently changed the setting to "Open in Firefox" (I got a prompt and clicked it without intending to). I have changed the preference back to "Use Adobe Acrobat" in Settings/General/Applications, but Firefox keeps opening pdfs in a browser window. How do I get Firefox to abide by my preference setting?

Asked by Alan Sanstad 12 months ago

Answered by Alan Sanstad 12 months ago

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Can't unblock popup

Hi, I seem to having multiple problems with Firefox over the last few weeks... This problem is - I can't unblock popups. I have got popup blocking enabled, with a coupl… (read more)

Hi,

I seem to having multiple problems with Firefox over the last few weeks...

This problem is - I can't unblock popups. I have got popup blocking enabled, with a couple of Exceptions - it's been working fine until I wanted to use it today. I have tried turning off popup blocking, re-entering the exceptions - nothing is helping!!!

Does anyone know what to do?

Thanking you Pedro

Asked by PedroSMS 1 year ago

Answered by Terry 1 year ago

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browser will not sync bookmarks and history from old computer

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you shoul… (read more)

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you should be able to sync your whole account to a new device to my dismay that is not the case and I have years of bookmarks and history on my account urgent fix would be appreciated.

Asked by Abyss 12 months ago

Answered by Abyss 12 months ago

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I have several websites I cannot sign into on FF but I can on Edge

Hello everyone. I do not know if any else has experienced this but I have several websites that I cannot sign in to. I have no problem reaching the sites but when it come… (read more)

Hello everyone. I do not know if any else has experienced this but I have several websites that I cannot sign in to. I have no problem reaching the sites but when it comes to signing in I either get a message that my sign in information is not correct and this happens on Bestbuy.com or I get this message on Chewy.com Access Denied You don't have permission to access "http://www.chewy.com/app/login" on this server. Reference #18.88dcda17.1684871617.2bce7d64 . Now if I use the awful MS Edge I have no problem signing in to either one. I have racked my brain to figure this out even disabling each addon which I only have a few. I have ran scans for Malware with Norton 360, Malwarebytes and MSERT and nothing there. I was hoping someone could shed some light on this in some way or maybe change a setting in Firefox that I am overlooking. I can access these sites fine and move around in them but like I said I cannot sign in into them. I would greatly appreciate any help.

Respectfully, DT

Asked by new_aged2perfection 12 months ago

Answered by cor-el 12 months ago

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Document Expired

I have been trying all afternoon and no matter how fast I am, I am getting this message. Document Expired This document is no longer available. The requested document … (read more)

I have been trying all afternoon and no matter how fast I am, I am getting this message.

Document Expired

This document is no longer available.

The requested document is not available in Firefox’s cache.

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

When I click Try Again, I get logged out of the website I am on. What am I doing wrong? Is there a way to extend the time so I am able to reasonably enter the data into the form and not have it time out. I was able to the enter this information in the past without a problem.

The website is https://www.mysynchrony.com/ and I select one of my accounts and I am trying to add a bank account and I am unable to do so. Please help.

Asked by silvercat32 12 months ago

Answered by silvercat32 12 months ago

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"Speed", "Quality" and other video options multiply on some websites

Hello all, I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, … (read more)

Hello all,

I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, when I start the video there is (as is normal) one 'Speed' and one 'Quality' button, but then every second these buttons start to multiply. This happens only on some websites - for example, it does not happen with normal videos on YouTube, although it happens on YouTube Shorts sometimes.

This is my first question on the Mozilla Support page, I thank you in advance for your help and I hope I follow the community guidelines. Please feel free to leave any suggestions or feedback concerning how I should proceed for asking for help in the future.

Asked by Pedro Montanari 1 year ago

Answered by cor-el 12 months ago

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2023/05/22 - find bar takes a dive!

Years ago the find bar was located at the top of a page. The somewhere along the line it was moved to the bottom. Some good guys realized that's a problem for some of u… (read more)

Years ago the find bar was located at the top of a page. The somewhere along the line it was moved to the bottom.

Some good guys realized that's a problem for some of us and came up with code to put into a .css file. That was in 2017/18

The code has worked until last week ~2023/05/15.

Now the find bar is firmly planted at the bottom of the page...very awkward place for me. Makes edge look like something to consider as their find bar is still at the top.

I've check the code and no problems...I say it appears firefox is no long allowing this customization code to be used.

I've checked the knowledge base and the same articles from 2017/18 are still there...and the solution no longer work.

Does anyone have any suggestions? I hate traversing from the top to the bottom to do my work. The find bar at the top really made it convient and easier to do my job.

thanks for any help.

Asked by joenkats 1 year ago

Answered by TyDraniu 1 year ago

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Close Tab Button On Left (Firefox 113)

This again! This was resolved about a year ago; now the problem is back, as of updating to Firefox 113.0.1 this evening. Initially post-update the close tab button was … (read more)

This again!

This was resolved about a year ago; now the problem is back, as of updating to Firefox 113.0.1 this evening.

Initially post-update the close tab button was in a weird, random place on the tab bar. I have adjusted the margins to put the button back where it's supposed to be!

I changed :

.tabbrowser-tab .tab-close-button {
  opacity: 0;
  margin-left: -4.5px !important;
  margin-right: 2px !important;
}

to:

.tabbrowser-tab .tab-close-button {
  opacity: 0;
  margin-left: -4.5px !important;
  margin-right: 35px !important;
}

to move the button back onto the left. That may seem like a drastic change but that's the lowest value I could find which produced the result I want.

However, it's not quite the result I want! As of updating to 113.0.1, the tab title itself now disappears altogether on hover.

I have tried to correct this in CSS using the .tab-text and .tab-label attributes, but without any luck so far.

Can anybody help me with this, before I'm forced to downgrade to Firefox 112?

Better yet... how about we just make this an option in Settings, as it should be?!

Asked by Kit Marsden 1 year ago

Answered by Kit Marsden 1 year ago

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Massive RAM usage

Firefox is using a massive amount of ram for an unspecified task, simply defined as "GPU" is the baked-in task manager. The attached image is after a fresh reboot, with F… (read more)

Firefox is using a massive amount of ram for an unspecified task, simply defined as "GPU" is the baked-in task manager. The attached image is after a fresh reboot, with Firefox consuming about 8 GB more than it reasonably should, with only three ish tabs loaded.

Asked by dragonburrito21 1 year ago

Answered by dragonburrito21 1 year ago

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Can't open first pinned tab when FF window maximized

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.… (read more)

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.

If I restore down the window, hovering over the tab changes the background color of the tab from light grey to a slightly darker grey and clicking the tab opens it.

Asked by ozhamlet 1 year ago

Answered by ozhamlet 1 year ago

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Help! Can only login to Ring.com dasboard in a private window!

I don't know if breakage is the correct topic. I keep Ring.com open to the dashboard in a pinned tab. A few days ago, I had viewed and cleared videos as usual and later r… (read more)

I don't know if breakage is the correct topic. I keep Ring.com open to the dashboard in a pinned tab. A few days ago, I had viewed and cleared videos as usual and later returned to view new activity. The site requires logging in every 30 days and so seeing that I needed to do so was not a surprise. What was a surprise was that the login buttons were grayed out. I closed the tab, cleared the Ring cookies and cache and tried again. No luck. I wondered if there was some other setting that I didn't know about and decided to open a private window and try it there. To my surprise, it works. I'm stumped. I'll attach the raw data from the private window as a .txt file. Darn. I can only attach an image. Well, I have it available and can copy and paste it into a subsequent post if you think it would help

Asked by T_H_M 1 year ago

Answered by T_H_M 1 year ago