Firefox Support Forum

when i search something in google.com most of it is unloaded and i cannot scroll down and on youtube.com i cant scroll down. I dont know what to do

I use Firefox on my Mac. Since updating to the OS Ventura, I now see many words on different sites, as well as numbers, show up as things like zzjk{d instead of saying brett. This happens on my ebay site, my american express site which I cannot see any numbers of transactions cost since all the numbers show up as (d9 f for example. Something is not working correctly. I checked and and up to date with all firefox updates. Safari works perfect on all sites so this is a Firefox issue. See attached for how some areas on eBay look. Not all words are like this, some are still english spelling correctly. But some pages like this support page are completely unrecognizable but works correctly on Safari.

I just updated to FF 111.0. After restarting FF comes up but then nothing. After a bit of I got the option to force close it. I tried opening a Private Browser and that worked fine so I figured it was one of my add-ons. However after closing the Private Browser and trying opening normally again it worked just fine. Disable all of my add-ons and for the same issue.

Renamed my AppData/Roaming/Mozilla folder and starting as normal worked fine. What a giant pain in the <bleep> trying to set everything back up.

Performed some more science and noticed this. After setting my Mozilla folder back, starting FF, and looking at the TaskManager, There would be 3 processes, one of those after a bit of time would show in red as Not Responding (or words to that effect). Clicking the window a few times to get the force close dialog again. Trying to open FF again, it opened just fine.

So I'm tempted to blame something in the update that is causing this. Yes, I could just start with a fresh Mozilla folder and reinstall all of my add-ons and blah blah blah, but whose to say that after setting everything back up the way I had it the problem won't come back.

I have thought about rolling back to FF 110.0.1, and suppressing the update check.

OS: Windows 10 64-bit Firefox: 111.0 64-bit

Hi, I received a charge on my statement this morning from "MOZILLACORP" but I'm not sure for what... Could you look into and get to the bottom of this please. Of course I could just be being a tad antsy but I honestly don't remember buying anything from you guys this morning. Maybe your vendors charge through you? I dont know, but if you could do a dive for me I'd really appreciate it! I'll send you a screenshot.

Jeff

So I patiently shut my mouth last month after I was told the "devs" are looking into why the bookmarks reset to the top of the folder each time they're used. Waited for the next update. The problem still exists. Nothing has changed.

The oft-cited bug report refers to INTERMITTENT behavior. This happens All.The.Flipping.Time. That bug report isn't worth squat. And to try and file a new one with the accurate behavior frequency, it gets dismissed as a duplicate by someone who apparently loves mindlessly scrolling bookmarks all freakin day.

When is this issue going to be resolved?

My email, [edited] @wideopenwest no longer exists. They got bought out in my area by RCN DBA Astound. My new email address is [edited] @astound.net. I can no longer get email at [edited] @wideopenwest.com

The new pdf editing feature doesn't work. When opening a pdf with Firefox I can only copy any text that's there but I cannot edit or add to the document, mostly view it.

Greetings Firefox support fren

I have lately been unable to sign in on the Bing.com website. There was never any issues till about 4 days ago with it.

Everytime I click signin. It just refreshses the page and nothing has happened.

I did install this firefox extension that lets me use Bing Chat on Firefox browser. It's a legit extension as far as I can tell, and hasn't loaded anything malicious in my browser.

Hopefully you can spread some light on this, or perhaps others have experienced something similar in the past?

Best regards Daniel

So I want to keep my work life and hobbies separated. My plan was to have two firefox accounts, one for hobbies one for work. The hobby account is the original one.

At some point I set up a work account using my work email but when I go to log in to the work account I get the error 'Primary account email required for sign-in'.

I have checked my hobby account and that email is not associated with it. It should be a separate account yet I can't log into it or even delete the account and start again because of the 'Primary account email required for sign-in'.

Anyone got a fix for this?

When I opened my Browser this morning (15 March 2023), I saw a message that I could edit PDF documents directly with Mozilla. There was a suggestion (button, I think) to try it. I did. There was a sample letter. On the letter in light gray were comments like "Use the [I-bar} to write here" and "Use the [paint brush] to...." I have no idea where these icons are. Their pictures on the screen where the suggestions are given are not interactive.

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

Firefox didn't open normally and I got a screen about refreshing it. I "refreshed" Firefox this morning and all my bookmarks vanished. I tried the suggestions in HELP but it didn't work. How do I get back to the old version of Firefox so I can have my bookmarks?

I ran a scan with Total AV last night and now this morning my bookmarks in Firefox quit working. They are visible but not opening. I have old bookmarks saved from long time ago, so resetting dosen't work as it only shows recent ones.

In this latest update (Firefox 111.0 for windows) the notifications are different and compared to the previous versions. I preferred Firefox over Chromium browsers because of the fact that previous firefox notifications were simple, instant and multiple notifications from the same source could stack one over the other. It's important for my work. I'm obliged to revert back the previous persion due to this change, the notifications now show up as windows toast in the 111 version, and don't stack one over the other.

I've added example of previous notifications and the current one. 2 notifications at a time but they aren't stacking in the new version.

I have copied my Profiles folder, complete with the Installs.ini and Profiles.ini files from my W10 desktop to a new W11 machine. I went through choice of default startup process. Firefox starts and works OK. Except that the stored log-ins and passwords are not available – i.e. when I try to access a familiar website I am asked for my user name and password. Is there some other step to get the stored log-ins activated?