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  • Archived

bookmarks

Firefox updated today and all of my previous bookmarks are gone. How can I get these back? The latest backup on my computer is from 2020 so that is not an option. My brow… (read more)

Firefox updated today and all of my previous bookmarks are gone. How can I get these back? The latest backup on my computer is from 2020 so that is not an option. My browser information/bookmarks was working perfectly when I closed out last night. I need that information.

Asked by snazzyshotsphoto 6 months ago

Last reply by TyDraniu 6 months ago

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Disable silent updates of Firefox on Ubuntu

I want to stop Firefox from silently updating in the background during browsing sessions. When it finishes updating like this, currently open tabs stop working and I can… (read more)

I want to stop Firefox from silently updating in the background during browsing sessions. When it finishes updating like this, currently open tabs stop working and I can no longer open new tabs. The only fix is to restart Firefox. This is a problem if I am, for instance, going through a set of web forms as the information I enter will then be deleted and I have to start again.

When I have used Firefox on Windows, the requirement to restart Firefox to install updates has always been indicated by some change to the settings button on the top right of the window. With Ubuntu, the update is downloaded and installed without any action from my part, and given that it is quite disruptive this is unacceptable.

I have tried a number of ways of changing this, none of which work. Under the general settings tab, there are no options for changing the way updates are handled. Settings under about:config appear to do nothing. I have app.update.auto set to false, and app.update.notifyDuringDownload is set to true. I have attempted to circumvent these by setting a policy using the policies.json:

{

 "policies": {
   "DisableAppUpdate": true,
   "AppAutoUpdate": false,
   "BackgroundAppUpdate": false
 }

}

None of these have made the slightest change to how Firefox handles updates.

I am running Firefox 110.0.1 (64 bit) on Ubuntu 20.04.5 LTS, but I should point out that this has been a problem for the last several years of Firefox versions on the same OS.

Asked by ryan.j.thomas1 6 months ago

Last reply by James 6 months ago

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Scrolling not working. Only works with pressing mouse button or manually scrolling with sidebar.

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scro… (read more)

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scrolling still does not work. I've done the refresh page and uninstalled and installed. Scrolling works with all other programs but not firefox.

Asked by crispycauuit 6 months ago

Last reply by Paul 6 months ago

  • Archived

Extensions button

Hi Little thing really but still slightly annoying. why cant i move the Extensions button? I personaly have no need for it on my browser and i really dont like it there… (read more)

Hi

Little thing really but still slightly annoying. why cant i move the Extensions button? I personaly have no need for it on my browser and i really dont like it there! thats where my bookmarks button sits. I use Firefox because its the best and most customizable browser available, so i struggle to understand why this one button is uncustomizable. Please could you unlock the button so it can be places anywhere, like the rest the buttons of your awsome browser, or as in my case, just removed.

thanks guys Keep up the awsom work.

Phil Jewell

Asked by pajewell 6 months ago

Last reply by TyDraniu 6 months ago

  • Solved
  • Archived

My mouse scroll button no longer works in Firefox

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible s… (read more)

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

Asked by keithcarpenter36 6 months ago

Answered by Paul 6 months ago

  • Archived

No Sound

I cannot get any sounds through Firefox. Regular audio through stand alone programs run fine, but when I attempt to run something through the browser, I get nothing. I … (read more)

I cannot get any sounds through Firefox. Regular audio through stand alone programs run fine, but when I attempt to run something through the browser, I get nothing. I have checked all the well known, and some obscure sites for solutions, and nothing is working.

Asked by nfuego51 6 months ago

Last reply by Terry 6 months ago

  • Archived

Have W11, "google apps" does not load in Firefox, does with Chrome

When I click on "Google Apps" in Firefox (with links to Calendar, news etc.) says "can't load". When I try with Chrome is loads fine. What can be done to fix that? … (read more)

When I click on "Google Apps" in Firefox (with links to Calendar, news etc.) says "can't load". When I try with Chrome is loads fine. What can be done to fix that?

Asked by danwy.1948 6 months ago

Last reply by Dropa 6 months ago

  • Archived

Korean input does not work in Firefox only

I recently got Windows 10 set up with a Korean keyboard, but when I go to Firefox, the language remains English. To wit, I am typing this right now with the Korean keyboa… (read more)

I recently got Windows 10 set up with a Korean keyboard, but when I go to Firefox, the language remains English. To wit, I am typing this right now with the Korean keyboard selected. Tabbing out to a different program works as expected.

When I try to switch the keyboard, it doesn't matter which is selected--it always types in English.

I could find no troubleshooting help online for this.

Why is Firefox ignoring my input language?

Asked by angela 6 months ago

Last reply by cor-el 6 months ago

  • Archived

how to sync correctly?

If i am on "computer 1 at work" and use the sync tab, will my "computer 1 at work" sync to my "computer 2 at home", OR will "computer 2 at home" be synced to "computer 1… (read more)

If i am on "computer 1 at work" and use the sync tab, will my "computer 1 at work" sync to my "computer 2 at home", OR will "computer 2 at home" be synced to "computer 1 at work"? I don't want to lose my passwords or bookmark toolbar items. I also do not want personal items from my home computer on my work computer.

Asked by PETLUVER67 6 months ago

Last reply by James 6 months ago

  • Solved
  • Archived

Add-on icons appear in centre

Does anyone know how I an shift the icons for the add-ons back towards the left? As for some unknown reason, they have magically appeared towards the middle. I have atta… (read more)

Does anyone know how I an shift the icons for the add-ons back towards the left? As for some unknown reason, they have magically appeared towards the middle.

I have attached an image and the problem is highlighted in red.

Asked by meman8871 6 months ago

Answered by AliceWyman 6 months ago

  • Archived

Not allowing to reset password - says incorrect password every time on any device

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new o… (read more)

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

Asked by Oliver Martin 6 months ago

Last reply by cor-el 6 months ago

  • Archived

After update's problems

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with al… (read more)

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with all that and how to fix it?

Asked by Ieahsan 6 months ago

Last reply by Terry 6 months ago

  • Archived

Settings

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology … (read more)

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology I don't understand. Specifically, how do I set the colors, etc. so that I can read the items? Is there a default button to set everything back to normal? Thank you, [email removed from public]

Asked by njnicholas.micalone 6 months ago

Last reply by cor-el 6 months ago

  • Solved
  • Archived

Font rendering gives some errors

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to … (read more)

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to speak (screenshot attached). Also, there is an unnatural widening between the lines of text on the same websites (screenshot attached). This does not appear on other browsers. What can I do to correct it?

Asked by boris.jegorovic 6 months ago

Answered by boris.jegorovic 6 months ago

  • Archived

firefox search will not move to the left

yesterday firefox did an update and now I can't move my search bar, normally the search box is on the keft, I,ve tried dragging it left but it doesn't it just go back to … (read more)

yesterday firefox did an update and now I can't move my search bar, normally the search box is on the keft, I,ve tried dragging it left but it doesn't it just go back to the right, in all the years of using firefox never had a problem like this before

Asked by pakpuddle 6 months ago

Last reply by Zulkit 6 months ago

  • Solved
  • Archived

Issue with Firefox bookmark recovery

Dear Firefox Support, I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Fir… (read more)

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

Asked by riabenko.p 6 months ago

Answered by riabenko.p 6 months ago

  • Archived

unable to access linkedin

I have been unable to see any linked in page for a while now. Clicking on a link from a message email opens a page which just displays LINKEDIN. If I copy/paste the link… (read more)

I have been unable to see any linked in page for a while now. Clicking on a link from a message email opens a page which just displays LINKEDIN.

If I copy/paste the link into a private window I can get in, but not with a normal window. I've ran CCcleaner but nothing changes, cleaned everything!

the links work in other browsers in normal mode, why not firefox?

Asked by steven112 6 months ago

Last reply by steven112 6 months ago

  • Archived

Browser keeps deleting pinned tabs constantly

I don't know why, but sometimes (like every 2 days), firefox crashes on startup, then opens itself after the crash but it don't load the previous tabs and deletes the pin… (read more)

I don't know why, but sometimes (like every 2 days), firefox crashes on startup, then opens itself after the crash but it don't load the previous tabs and deletes the pinned tabs, so I just have to favorite everything if I want to reliably keep tabs after closing the browser. The open previous tabs option is checked and working, but when the browser crashes on startup, the browser don't open them, so I keep losing them and the pinned tabs every once in a while (every 2 days, wich is quite frequent).

Asked by Lucas 6 months ago

Last reply by Lucas 6 months ago

  • Archived

set up secondary account

Hi, Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed … (read more)

Hi,

Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed to change my password. (I know, silly me...)

So now I created a new email address to be able to create a new account in Firefox. I would like to set up one of my 2 'regular' email addresses as the secondary account, but they are associated with the original Firefox account. Is there an amount of time after which I would be able to use my previous 2 accounts again, or is that a never?

(I don't feel like creating another new emailaddress especially for this.)

I am sorry for having been so dumb and now wasting your time, but I am looking forward to your answer.

Kind regards, tjar

Asked by additional1000 6 months ago

Last reply by cor-el 6 months ago