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Not allowing to reset password - says incorrect password every time on any device

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new o… (read more)

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

Asked by Oliver Martin 3 months ago

Last reply by cor-el 2 months ago

After update's problems

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with al… (read more)

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with all that and how to fix it?

Asked by Ieahsan 3 months ago

Last reply by Terry 2 months ago

Settings

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology … (read more)

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology I don't understand. Specifically, how do I set the colors, etc. so that I can read the items? Is there a default button to set everything back to normal? Thank you, [email removed from public]

Asked by njnicholas.micalone 3 months ago

Last reply by cor-el 2 months ago

  • Solved

Font rendering gives some errors

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to … (read more)

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to speak (screenshot attached). Also, there is an unnatural widening between the lines of text on the same websites (screenshot attached). This does not appear on other browsers. What can I do to correct it?

Asked by boris.jegorovic 3 months ago

Answered by boris.jegorovic 3 months ago

firefox search will not move to the left

yesterday firefox did an update and now I can't move my search bar, normally the search box is on the keft, I,ve tried dragging it left but it doesn't it just go back to … (read more)

yesterday firefox did an update and now I can't move my search bar, normally the search box is on the keft, I,ve tried dragging it left but it doesn't it just go back to the right, in all the years of using firefox never had a problem like this before

Asked by pakpuddle 3 months ago

Last reply by Zulkit 2 months ago

  • Solved

Walmart account/password reset

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in. Strangely, the log in page appeared more as a "create a… (read more)

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in.

Strangely, the log in page appeared more as a "create account" page, that is to say, it asked for an email, my full name, and to create a password.

I called support while still sitting on the page, we reasoned that if I tired to "create account" with my existing email that I was using, logically, i would get an error saying that I already had an account using that email, so I continued and to my surprise--I logged in.

However, I cannot view any of my personal information, nor the items I had saved in my cart or any type of payment information.

Mind you, I had an conflict with the Feb update to Firefox and Walmart which was similar except that I can see the image of a cart on the cart and purchase history page, at that time there were no images, but it seemed to sort itself out over a couple of hours.

As with that error, I logged into Walmart with Chrome, using the new password and am able to view all my information. I can also log into the ap with my new password, and view all my information. I simply can't log into it with Firefox and see anything, it's almost as if did create a new accoiunt, except that I can log in with the new password and view all my information in Chrome and the ap on myh phone.

To sum it up, I changed the password in Firefox, the new password works in all three cases except in Firefox I cannot view my personal information.

I do not have a screenshot of the page when I first tried to log back in with Firefox, though it was odd and somewhat unexpected.d The only way to change my password now is in Chrome, or the ap, so I cannot say if that screen would appear again or not or what would happen.

Nevertheless, I understand that Walmart.com has become a "known issue" for a lot of people. I contacted, supposedly, their IT support and was told that it would probably fix itself, more or less.

Still, I thought to post this just in case.

Thank you.

Asked by springheel 3 months ago

Answered by springheel 3 months ago

  • Solved

Issue with Firefox bookmark recovery

Dear Firefox Support, I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Fir… (read more)

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

Asked by riabenko.p 3 months ago

Answered by riabenko.p 2 months ago

Firefox Restore Previous Session function Not Working

Hi, hope you are doing well, this is a bit of a complaint and a 'please fix these things' as well as a question. 2 main things: "Restore Previous Session" does not seem … (read more)

Hi, hope you are doing well, this is a bit of a complaint and a 'please fix these things' as well as a question.

2 main things: "Restore Previous Session" does not seem to be working at all, 'Manage History' window is not nearly as fleshed out as it needs to, as manually combing through my search history to find the lost tabs looks like a monumental task fit for Sisyphus.


I was away from my computer and hadn't turned it on for about a week, I come back to it and it appears to only have 2 tabs open... out of the 45-ish I previously had open. The 'Restore Previous Session' tool was not able to be used mysteriously.

I spend a few hours trying to find a way to get my tabs back, to no success. It was late so I didn't comb my history for the tabs. I do however, transfer all the tabs I had open on my phone to my PC. about 60-ish tabs (I have a problem yes).

Then today my house has a power outage, shutting off my PC and when i turn it on i see... no 'restore previous session' button to use. After having a cry, I combed my search history and restored all of yesterday's tabs, which was thankfully easy to do because i only had to comb through yesterday's search history. The "Restore Previous Session" tool seems broken to me.

But to comb through all my history for my previous session's tabs, I have to use the 'Manage History' window. I have some problems with this. - the history list Columns and Sorting are too basic i.e. It has no "when tab closed" tag, so i can't clearly see all the tabs that closed at once. - No way to separate which device's search history, my phone's history is mixed in with my PC's, making it super messy. - I can't highlight and open multiple tabs at once, making reopening dozens of tabs very tedious.

- Firefox can 'sync' my tabs and history, but i would like to be able to have both devices have the EXACT same tabs open, like 2 devices accessing the same browser terminal. If it were this way, my tabs would never be out of my sight and both devices would have to be messed with to really lose the session. Can this be done?

Something has clearly gone wrong for my computer to be shut down and for the 'Restore previous Session' button not be available. I am a uni student and i am worried i may lose dozens of important research tabs at once - multiple times - because of what looks like a technical issue with no elegant work around.

Please help me out. At the very least please tell me how I can see WHEN my tabs closed so I can IDENTIFY them at an easy glance.

Sorry for the long note, losing around 50 tabs, twice, shook me to my core.

Asked by kalidann 3 months ago

unable to access linkedin

I have been unable to see any linked in page for a while now. Clicking on a link from a message email opens a page which just displays LINKEDIN. If I copy/paste the link… (read more)

I have been unable to see any linked in page for a while now. Clicking on a link from a message email opens a page which just displays LINKEDIN.

If I copy/paste the link into a private window I can get in, but not with a normal window. I've ran CCcleaner but nothing changes, cleaned everything!

the links work in other browsers in normal mode, why not firefox?

Asked by steven112 3 months ago

Last reply by steven112 2 months ago

Firefox appears to be impacting internet stability & voip/video calls

So starting yesterday (potentially with the v110 updated?) I began to notice some issues with my network that were most noticeable when on voice/video calls. As I do work… (read more)

So starting yesterday (potentially with the v110 updated?) I began to notice some issues with my network that were most noticeable when on voice/video calls. As I do work remotely, this obviously has become quite a problem and I have needed to shift towards Edge and/or teams just to take these calls. It essentially reaches the point where I cannot use video nor talk.

When checking task manager, firefox also seems to be eating up a larger portion of the CPU and Memory than it has previously. This of course extends if I were to use another tool, such as Skype, for a video call. When closing out of firefox completely, I can use skype or edge video calls without any trouble. However, only while firefox is running, I seem to have trouble with the connection.

All other browsers seem to work without trouble. Image 1 find a speed test for firefox and notice the obvious dip midway for both download and upload.

Image 2 is the speed test when using edge.

The only difference between the speed test is the browser. All background programs and tabs within the browser remained the same. I loaded all tabs and waited 15 minutes before performing each speed test.

I've checked the usual culprits and tried clearing my cache, power cycling the router, reinstalling firefox, setting network.http.http3.enable to false in the config, downgrading to v109 (and v108), etc. I am fairly confident it is not my machine nor internet causing the issue at this stage, giving that all other devices and network reliant software works without trouble.

I did see some mention of trying troubleshoot mode, but that did not seem to alleviate the issues I am having.

Any additional insights or suggestions would be appreciated!

Asked by _MEGA 3 months ago

Browser keeps deleting pinned tabs constantly

I don't know why, but sometimes (like every 2 days), firefox crashes on startup, then opens itself after the crash but it don't load the previous tabs and deletes the pin… (read more)

I don't know why, but sometimes (like every 2 days), firefox crashes on startup, then opens itself after the crash but it don't load the previous tabs and deletes the pinned tabs, so I just have to favorite everything if I want to reliably keep tabs after closing the browser. The open previous tabs option is checked and working, but when the browser crashes on startup, the browser don't open them, so I keep losing them and the pinned tabs every once in a while (every 2 days, wich is quite frequent).

Asked by Lucas 3 months ago

Last reply by Lucas 2 months ago

set up secondary account

Hi, Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed … (read more)

Hi,

Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed to change my password. (I know, silly me...)

So now I created a new email address to be able to create a new account in Firefox. I would like to set up one of my 2 'regular' email addresses as the secondary account, but they are associated with the original Firefox account. Is there an amount of time after which I would be able to use my previous 2 accounts again, or is that a never?

(I don't feel like creating another new emailaddress especially for this.)

I am sorry for having been so dumb and now wasting your time, but I am looking forward to your answer.

Kind regards, tjar

Asked by additional1000 3 months ago

Last reply by cor-el 2 months ago

  • Solved

How to make a temporary add-on permanent

Hi, I have been using an extension that helps with my school's website for years and now for some reason it has been taken off the firefox store. It's still up on chrome … (read more)

Hi, I have been using an extension that helps with my school's website for years and now for some reason it has been taken off the firefox store. It's still up on chrome and edge and all of the Dev's other add-ons are still up, its only this one on firefox. I emailed the dev and he sent me the zip file and I've been having to install it as a temporary add-on with the .json file every time i open firefox and its getting really annoying after a year of doing this. How can I just install it permenantly?

Asked by jakobdevey 3 months ago

Answered by TyDraniu 3 months ago

Cannot sign in into my Navy account

After updating to the latest version of Firefox (110.0.1) I can no longer sign in to my navy account. I've been using Firefox for years and never had an issue. Normally… (read more)

After updating to the latest version of Firefox (110.0.1) I can no longer sign in to my navy account. I've been using Firefox for years and never had an issue.

Normally, when I sign in, it brings me to their dual authentication page. Now, I just get an "access denied" page.

I used other browsers to sign in to ensure the issue wasn't with the Navyfederal.org webpage. But I can sign in without issues there.

How can I revert to a previous version?

Asked by A Rodriguez 3 months ago

Last reply by cor-el 2 months ago

Access to bookmarks in old OS no longer bootable

I upgraded from Windows 7 to Windows 10 on a new, blank m.2 drive (my computer didn't have a TPM until I added it) and my intent was to be able to access the Windows 7 OS… (read more)

I upgraded from Windows 7 to Windows 10 on a new, blank m.2 drive (my computer didn't have a TPM until I added it) and my intent was to be able to access the Windows 7 OS as needed (old apps). I haven't been able to boot back to Win7 since the upgrade. I need the bookmarks from the old install. I can access the old drive. I did not export the bookmarks recently in the old OS. Is there a way to move the bookmarks to the new OS? Firefox was recently upgraded on Win7.

Asked by thepopp 3 months ago

Last reply by cor-el 2 months ago

I need technical assistance with my Firefox browser, this issue needs fixing or I have to drop Firefox entirely

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I l… (read more)

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

Asked by bobglanville 3 months ago

Last reply by cor-el 1 week ago

Appearance of HTML files

Have multiple websites written in HTML which have always functioned well. EX: uscourt.com; medical-malpractice.com Now when opened with Firefox (not with other brow… (read more)

Have multiple websites written in HTML which have always functioned well. EX: uscourt.com; medical-malpractice.com Now when opened with Firefox (not with other browsers), multiple aaaaxxx appear in front of many lines in text. Cannot get rid of such. Screenshot attached. Please advise. Thank you. Judge Rein JudgeRein@uscourt.com

Asked by Judge Rein 3 months ago

Last reply by cor-el 2 months ago

empower-retirement.com

For empower-retirement.com, i can log into the account and in the account, statement and documents part of the page. under statements, it lists a yellow triangle with an … (read more)

For empower-retirement.com, i can log into the account and in the account, statement and documents part of the page. under statements, it lists a yellow triangle with an white exclamation point and "No Results Found". If i use chrome, i see my monthly statements. This used to work a few months ago. i just upgraded today to 110.0.1 and hoped it would work but doesn't. Any ideas? I like firefox and want to continue to use it. Thanks.

Asked by Sgwabd 2 months ago

Last reply by Sgwabd 2 months ago