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  • Archived

webpage login keeps looping me back to "session expired" and wants to redirected to start.

Imac and using Firefox browser Trying to login to a website. When click on shortcut to site goes directly to session expired message- "Your session has expired. You w… (read more)

Imac and using Firefox browser Trying to login to a website. When click on shortcut to site goes directly to session expired message-

 "Your session has expired.  You will be automatically redirected to the home page, or you may click below to return immediately. 
Sometimes will take me to login page and I fill my login credentials, then hit enter and  sends me back to "session expired message".  

Sometimes generates another message randomly- "It appears you have duplicated a browser tab or window, or re-opened a closed tab. For security, this is not allowed.

To continue working, close this window and return to the original, or click below to start over.

Only does this on this webpage and can login to all other webpages with login. Used to be able to login in with no problem but now cannot. Tried with different browser(Safari, Chrome) mostly use Firefox. Also I am able to login to the site using my iphone with no problem.

Asked by leelamho 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bank Access

When I try to access my Capital One bank, I get a circle with a slash through it. I read that to be the bank is blocking the Firefox browser. I called them and they sai… (read more)

When I try to access my Capital One bank, I get a circle with a slash through it. I read that to be the bank is blocking the Firefox browser. I called them and they said they PREFERED Google CHROME. Can anyone resolve this issue?

Asked by lbb1n1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Website scroll option for sub webpage is not working (or) not appearing

I can't scroll down the webpage in a website as per the attachment or URL i have provided . In order to fill in the sub web page i don't find the scroll for it in order… (read more)

I can't scroll down the webpage in a website as per the attachment or URL i have provided . In order to fill in the sub web page i don't find the scroll for it in order to fill in further details.I need to minimize by using zoom in option to reduce the size of the sub webpage. I tried some setting in about:config options a bit but of no use / tried some other options as well but of no use. would appreciate any experts could able to resolve the issues or any troubleshooting steps would be appreciated.

link text

Asked by kris.4any 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox AND Monitor:Questions on how to change Firefox account's primary email address to a previously/currently used one and how to read replies to that question already posted

Question 1. I see questions similar to mine, but how do I access replies? I click on them, but there is no link attached. Question 2, How do I use Firefox Monitor to ch… (read more)

Question 1. I see questions similar to mine, but how do I access replies? I click on them, but there is no link attached.

Question 2,  How do I use Firefox Monitor to change my Firefox account primary email address to an email that is already in use, by me, used for an older version of Firefox on a previous computer that is no longer in service? 

This is what I've done. In Monitor, I clicked on the link that says "Change Primary Email Address." It goes to a nice instruction page. I click Menu lines, go to Manage Account, I try to add the email as a secondary, so that I can then make it my primary. I click save. However, I get a pretty red error message that tells me "Account already exists." Of course it does. It's my account. I'm on a less than a year old PC, which came with Windows 11 already loaded. I'm on Firefox version 109.0.1, 64-bit. I've used Firefox on laptops for years. I'm very comfortable using regedit. Thanks. Lakshmi

Asked by Lakshmi 1 year ago

Last reply by Lakshmi 1 year ago

  • Archived

I can no longer access my at&t email from the Firefox Browser.

I received from Firefox that my AT&T email had been breached and a recommendation to change my password. I had trouble changing it on Firefox so I got assistance fro… (read more)

I received from Firefox that my AT&T email had been breached and a recommendation to change my password. I had trouble changing it on Firefox so I got assistance from AT&T technical support. They were able to help me change my password, however, I was directed to use the Microsoft Edge browser. Now I can access email thru Microsoft Edge, but now cannot get my email on Firefox. After several different attempts, the Technician told me that the problem was contained within the Firefox Browser, and that I would have to uninstall if and download the browser again. However, I would loose all of my bookmark favorites. I do not agree with the recommended solution, as I have the Firefox Browser set for auto updates, and the email was working just fine prior to my changing the password. Are there other options available thru Firefox in order for me to get my email? Also, the Technician first had me to go to settings and delete cookies, browsing history, cache, etc. PLEASE HELP!. I do not like Microsoft Edge and much prefer to use Firefox.

Asked by ladypier 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I am locked out of my account

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed t… (read more)

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into. Now I am locked out. I have been on firefox for years. I am 76 years old now, a recent stroke victim, and this is very confusing to me. Can you make this simpler? Please explain where I need to type in the code you send and let me try again. Please reply. This is stressing me up. It all started today when I tried to add this account to a new iphone my kids got for me. I have only used android phones on my firefox account. I won't try to add firefox to the iphone again. iphones seem to be complicated enough as it is. I can use it on Microsoft I hope. but I still need firefox to continue working on my android desktop. Firefox has all my passwords for other apps stored on it. As well as the saved favorite websites I have placed on there over the years. Many, Many of them. I am used to having the firefox saved password function to quickly log me in to those applications . Please help me get it back up and running. please email me the solution to [email removed from public] William C

Asked by billdcoe 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox Sync failed - is there a way to retrieve an older version?

Hello, I am in a dreadful situation. I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with ot… (read more)

Hello, I am in a dreadful situation.

I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with other things.

Long story short - my backup failed. I thought that shouldn't be that much of a problem, as there's Firefox Sync. After getting the new OS, logging in to Firefox Accounts, syncing... nothing. It synced with the current state (so brand new browser) and didn't import anything. Bookmarks or history, which are very important to me. Currently, I have no way of retrieving them.

Is there a way to get Firefox Sync to Sync with what was saved some time ago? Literally anything before February 1st will work for me. I am very dependent on my browsers, Chrome synced perfectly fine, Firefox didn't.

I cannot find any relevant information on this topic, is there any chance of getting help here?

Asked by Pemunio 1 year ago

Last reply by Paul 1 year ago

  • Archived

Problem with my bank 2FA and firefox

Am using FF 109.01 (64) and the latest Windows 10 (64) ver. I uses their Virus program. With my bank security settings I have check marked to not use 2FA Bank home page… (read more)

Am using FF 109.01 (64) and the latest Windows 10 (64) ver. I uses their Virus program.

With my bank security settings I have check marked to not use 2FA Bank home page asks for a security code anyway.

This has happened to me months ago and all of a sudden everything was OK. ... and now it has happened again. When I use Edge, Bank home page does not ask for a security code. This is the way I would like FF to perform.

I have phoned the Bank IT Help desk and they are bafflled. They had me try a bunch of acrobats but nothing works.

Obviously there is something in FF to tweak. I am using

I have searched and searched on internet, but no solution. I have used FF since it was a baby, and I want to stick with it. Thanks

Asked by tsb 1 year ago

Last reply by tsb 1 year ago

  • Archived

extension MANAGER shortcut is now locked on the right side of firefox task bar how can i revert it to have the functionality it used to before firefox update in 2023?

extension MANAGER shortcut is now locked on the right side of firefox task bar how can i revert it to have the functionality it used to before firefox update earlier in 2… (read more)

extension MANAGER shortcut is now locked on the right side of firefox task bar how can i revert it to have the functionality it used to before firefox update earlier in 2023?

It works like a pocket now and it sucks, the fixed location sucks, the fact that opten now I can't even use browser extensions really [removed] sucks, half the time it won't even show my my active extensions so I cant add them to the tool bar and they are useless. What code needshanged to set it back to the old way before firefox made dumb ass decisions and [removed] up one of my faviorate things about the browser.

I've actually been using chrome now which im not a fan of but you guys went from the awesome Fire Fox the Lame Fail Fox!

Asked by Serp Jocky 1 year ago

Last reply by Paul 1 year ago

  • Archived

Awesome Screenshot add-on and Add-ons Security

Hello, My Apple ID got compromised - someone logged in to my Apple online store account, placed an order with the credit card associated with the account, and actually p… (read more)

Hello,

My Apple ID got compromised - someone logged in to my Apple online store account, placed an order with the credit card associated with the account, and actually picked up the order in an Apple store.

An Apple remote adviser has spent a considerable amount of time with me over the phone trying to identify how my Apple account was possibly compromised. Going through the Apps and browser add-ons on my computer (MacOS Ventura) , he concluded that likely, my Apple password was stolen through the Awesome Screenshot Firefox browser add-on.

I would like to ask your opinion whether you think it is possible that this would be the case.

Further info

  • I haven't actually used the given add-on for long time
  • I have an active ESET firewall on my computer. After the incident, I ran a full scan, and the firewall didn't find anything.

Asked by atomh 1 year ago

Last reply by James 1 year ago

  • Archived

Known Glitches?

Version: 109.0.1 Can someone please confirm that these 2 glitches are 'known' and, further, will be fixed in the next update: -The inability to 'copy and paste' 'certai… (read more)

Version: 109.0.1

Can someone please confirm that these 2 glitches are 'known' and, further, will be fixed in the next update:

-The inability to 'copy and paste' 'certain' URLs from one URL field to another field from Firefox To Opera (but copying and pasting Opera to Firefox works fine).

-The inability to type a capital letter in the Craigslist search box. even though it can be typed in the URL field.

  • Cookies have been cleared, the page has been refreshed, the browser has been closed (and re-opened), and the computer rebooted but the above issues remain.

Asked by Buddy2014 1 year ago

Last reply by Buddy2014 1 year ago

  • Archived

Freeze, Popup In Firefox On Monterey

This morning on this Mac Monterey I had so much trouble accessing the Etsy site that I had to get on my newer Windows 10. In this browser, I opened a tab and a popup occ… (read more)

This morning on this Mac Monterey I had so much trouble accessing the Etsy site that I had to get on my newer Windows 10. In this browser, I opened a tab and a popup occurred that advised me to download an addon for safe browsing. After backing out I tried again to get to Etsy when more popups occurred, with audio, freezing the system to where I had to use the power button. A woman's voice said that I was going to a malicious site, and in the lower right corner gave the Apple telephone number. Underneath the popups the Apple site shown, which may have been counterfeit. I emailed Etsy from my Windows 10 about this. Is there any validity to this; or is somebody making a strong sales pitch to get me to download something under the guise of security? Under Windows 10 I used Firefox and the problem did not occur.

Asked by tightpurchaser 1 year ago

Last reply by tightpurchaser 11 months ago

  • Archived

Unable to access many sites, which I could previously

I have that issue also it shows up anytime I try PNC.com or my health care insurance. The workaround is using Firefox's private window. I removed my saved login and dump… (read more)

I have that issue also it shows up anytime I try PNC.com or my health care insurance. The workaround is using Firefox's private window. I removed my saved login and dumped my data, cookies, site data, and cache but that didn't help. That has been a pain restoring other sites I had saved, but that's another story.

  See image for error message.

Gerry

Asked by Gerry58 1 year ago

Last reply by Gerry58 1 year ago

  • Archived

File Upload button on the website that uses icefaces is not working

We have a website which has a file upload feature that uses icefaces (ace:fileEntry) and with the firefox 109 version it doesn't seem to work. On click of browse I am abl… (read more)

We have a website which has a file upload feature that uses icefaces (ace:fileEntry) and with the firefox 109 version it doesn't seem to work. On click of browse I am able to select the file but the upload does nothing which was working fine till version 108.

I have added screen shot of the same.

Let me know if any details is required. Any help is appreciated.

Thanks

Asked by sonaponraj 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to disable a specific add-on for certain websites manually?

I know that there has to be a way to edit the about:config to manually disable individual add-ons (addons) for certain sites. Some add-ons have this built into the extens… (read more)

I know that there has to be a way to edit the about:config to manually disable individual add-ons (addons) for certain sites. Some add-ons have this built into the extension itself but others (like Honey) are either off or on, but I cannot find any documentation on it.

I would still like to use the extension without having to remember to turn it off and on all the time for websites that I do not want it to spam suggestions at me. Thanks in advance.

Asked by KD 1 year ago

Last reply by TyDraniu 1 year ago