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  • Archived

Easyjet Tab

I cannot login to my Easyjet account using Mozila Firefox, i keep getting an error code, when i use another Browser like Brave i have no problems.I am thinking of deletin… (read more)

I cannot login to my Easyjet account using Mozila Firefox, i keep getting an error code, when i use another Browser like Brave i have no problems.I am thinking of deleting Firefox browser

Asked by Paul Mcgee 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox not working correctly with new Wikipedia as of 1/22/23

In the past, going to Wikipedia in Firefox automatically opened a search box to type in a search term. However, with the recently updated Wikipedia interface, Firefox no… (read more)

In the past, going to Wikipedia in Firefox automatically opened a search box to type in a search term. However, with the recently updated Wikipedia interface, Firefox no long opens a search box, so the user must: (a) stop typing (b) grab a mouse (c) click on the magnifying glass icon just to enter a search term. To demonstrate this, please go to https://en.wikipedia.org/wiki/Main_Page and you will see there is no search box and you have to manually open the search box.

However, this works perfectly in Chrome. Going to https://en.wikipedia.org/wiki/Main_Page automatically opens a search field to easily type into.

Will Firefox be updated to allow immediate access to search field in Wiki? Please see attached .png file and thank you for listening! CW

Asked by cwrecords 1 year ago

Answered by cwrecords 1 year ago

  • Archived

Mouse no longer works after update

Using Firefox Developers edition since the update to 109.0b3 (64-bit). The scroll wheel doesn't work, the mouse button I have mapped to the back button no longer works. … (read more)

Using Firefox Developers edition since the update to 109.0b3 (64-bit). The scroll wheel doesn't work, the mouse button I have mapped to the back button no longer works. If I launch Firefox in troubleshooting mode everything goes back to normal and the mouse performs perfectly in troubleshooting mode. Back in normal mode I have tried disabling all three of my extensions and the problem persists. Mouse performs perfectly in every other application. Sounds like a bug, but I can't find anyway to report it. Any ideas? Thanks

Asked by noah_tall 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Email used to sign up with Mozilla is no longer active

I am trying to add a secondary email and then make it primary, but the system wants me to verify my primary email, which I've long since deactivated. Can you please chang… (read more)

I am trying to add a secondary email and then make it primary, but the system wants me to verify my primary email, which I've long since deactivated. Can you please change [edited] @yahoo.com to [edited] @gmail.com

I would like NOT to lose my bookmarks, etc. Thank you! :)

Asked by daffodyl1 1 year ago

Last reply by Dropa 1 year ago

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unwanted logo on home screen

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried b… (read more)

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried by hovering on the upper right corner where 3 dots appear, clicking there, then clicking dismiss and/or remove from history but the logo remains. All other such logos of visited web sites can be removed by this method. I have removed all but the most recently visited/used web site logo/shortcuts and still this one logo remains. I have contacted that company's tech support but they had no workable solutions. What do I do to resolve this issue?

Asked by spaaluels 1 year ago

Last reply by cor-el 1 year ago

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Interesting issue with Costco Travel website

I'm planning my Spring and Summer travel season. On a recommendation, I tried to log into Costco Travel website. When I tried to log in using Firefox, the usual little … (read more)

I'm planning my Spring and Summer travel season. On a recommendation, I tried to log into Costco Travel website. When I tried to log in using Firefox, the usual little circle of dots appears like the browser is trying to access the web site with no favorable results. It just keeps spinning and spinning. When I try to access the website using Microsoft Edge, the browser redirects me to the Microsoft website where I am prompted for a password. After getting the Edge website to like me, I get redirected again to the Costco Travel website and it works normally. When I log out and then try to log in using Firefox, I get the access issue again. It looks to me like Costco Travel needs some code from Microsoft Edge to work properly. Any ideas? I can always use Edge, but I prefer Firefox. Cheers! Paul

Asked by haveforkwilltravel 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Sync not working

SO i recently switched from linux to windows hoping that all my firefox acc info will be synced to windows so i login and sync but it completes sync without actually givi… (read more)

SO i recently switched from linux to windows hoping that all my firefox acc info will be synced to windows so i login and sync but it completes sync without actually giving me anything . ive tried force sync as well but nothing seems to be working as if there was no sync data but this cant be true since i recall syncing on my android phone like maybe a month back. i fear my data is lost so please help coz i have too much valuable info saved

Asked by sakshamiscool3434 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Can't Log Into my Godaddy Account

I asked this question yesterday, but I have a bit more detail that I can add. I use Firefox as my primary browser, and I use a VPN to protect against hackers. I use God… (read more)

I asked this question yesterday, but I have a bit more detail that I can add. I use Firefox as my primary browser, and I use a VPN to protect against hackers. I use Godaddy to host a website that I manage, and I need to log into my Godaddy account to make changes to my website.

When I try to log into my Godaddy account, I receive an error message stating that I am not authorized to use this (the Godaddy?) server. I have talked to Godaddy about this problem, and they say that their server will not connect to any other server unless they can establish a secure connection. Apparently, when I try to log into my Godaddy account, the Godaddy server does not see my computer as being part of a secure server, so it will not allow me to connect to Godaddy.

Godaddy suggested turning off my VPN before I try to log into my Godaddy account, and this has not helped. I get a new error message stating that their is something unusual about my (Firefox) browser. Can anyone help solve this problem? Thanks.

- Dominic

Asked by dommeo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

streaming sling tv - no audio or choppy audio

Sling tv streaming warns that other browsers except Chrome, Edge, or Safari may be problematic when using their service. I updated Firefox and then attempted to access S… (read more)

Sling tv streaming warns that other browsers except Chrome, Edge, or Safari may be problematic when using their service. I updated Firefox and then attempted to access Sling, video was fine but no audio or at best audio was intermittent. Both Chrome and Safari are working fine, but I would much rather use Firefox for all my browsing ! Are there any plans to create a fix for this?

Asked by kevcant25811 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

CMD+Mouse Wheel to Zoom in Firefox for macOS [Fix Firefox 109.0 Intentional Bug]

Firefox 109.0 for macOS introduced an intentional bug that disables the popular highly useful zoom in/out using cmd+mouse wheel. Mozilla claims that this engineered bug "… (read more)

Firefox 109.0 for macOS introduced an intentional bug that disables the popular highly useful zoom in/out using cmd+mouse wheel. Mozilla claims that this engineered bug "avoids accidental zooming and matches the behavior of other web browsers on macOS." However, it causes severe trouble for productivity users and the large user community who use a mouse and keyboard.

Could you please let me know how the highly popular and practical zoom in/out using cmd+mouse wheel could be re-enabled in Firefox 109.0?

Also, I would like to ask Mozilla to respect user decisions and let them choose whether they prefer to disable Ctrl or Cmd + trackpad or mouse wheel (scrolls the page instead of zooming) or use it.

Thanks

Asked by Ash 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Backup bookmarks

Goodmorning, I'm trying to make a backup of my bookmarks on my desktop in order to transfer this to my laptop, but it doesn't work. I also tried to make an export file wh… (read more)

Goodmorning, I'm trying to make a backup of my bookmarks on my desktop in order to transfer this to my laptop, but it doesn't work. I also tried to make an export file which doesn't go either. The reason why I want these files is that the laptop (that had not been used for a couple of weeks) synchronized my desktop bookmarks with older data. So I put the correct data back in Firefox of the desktop and that worked fine. Now I want the same data in my laptop but I can´t make a suitable file. What more can I do?

Asked by edschijf 1 year ago

Last reply by edschijf 1 year ago

  • Solved
  • Archived

Firefox taking longer than a week to sync

I recently had to factory reset my computer and had to download and sync my firefox account all over again. It's been a week and firefox is still syncing, none of my boo… (read more)

I recently had to factory reset my computer and had to download and sync my firefox account all over again. It's been a week and firefox is still syncing, none of my bookmarks, add-ons, history or top sites on the new tab are showing up. Thankfully, it appears that most of my passwords have been synced.

I've read some other threads for tips and can confirm that I don't have this account logged in to other devices and I don't have a vpn or proxy running. I am able to obtain the sync logs but I have no idea how to read it.

How can I make the bookmarks, add-ons, history and top sites sync faster?

Asked by tsubasa9455 1 year ago

Answered by Paul 1 year ago

  • Archived

How to transfer Firefox bookmarks and passwords to a new computer

How does one migrate Firefox bookmarks and passwords from an old computer to a new computer? There are four computers involved in this shuffle. Two new, one being retir… (read more)

How does one migrate Firefox bookmarks and passwords from an old computer to a new computer?

There are four computers involved in this shuffle. Two new, one being retired, and one being repurposed. The only thing we haven't been able to figure out, is how to migrate Firefox's information from one computer to another one.

And, we've been working on this since Christmas. Edge, Brave, and Chrome took minutes. Combined.

But, transferring the information on Firefox has been impossible. Yes, I've read the help topics. No, they were not helpful. Firefox will not accept either the backup or export files from the old Firefox across multiple computers.

Yes, I have Sync. And, no, that hasn't worked either.

So, what is the next step?

Asked by mikali157 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Data Breach

I received 3 mails tonight that said: Search results for your [edited from public] @frii.com account have detected that your email may have been exposed. We recommend yo… (read more)

I received 3 mails tonight that said:

Search results for your [edited from public] @frii.com account have detected that your email may have been exposed. We recommend you act now to resolve this breach.

I am checking to see if these 3 emails are legitimately from Firefox and if this has occurred, how do I act to resolve this breach??

And how do I check the status without clicking on the link in the 3 emails - or is it safe to click on the links to find out more information about the possible data breaches??

Thank you [email removed from public]

Asked by phansengausman 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Window collapses upon typo.

Why does the Firefox window collapse when it sees a typo? Specifically, typing 'te' for 'the' causes the window to collapse. I see this mostly on Facebook, but it apparen… (read more)

Why does the Firefox window collapse when it sees a typo? Specifically, typing 'te' for 'the' causes the window to collapse. I see this mostly on Facebook, but it apparently isn't their shortcoming.

Asked by rustic39 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Always open in container deeper than the domain

I love the containers and have been using it for a long time already, but one thing that I couldn't find a solution is to have two URL's within the same domain to "always… (read more)

I love the containers and have been using it for a long time already, but one thing that I couldn't find a solution is to have two URL's within the same domain to "always open" in different containers.

I do have other examples, but the basic ones is github and azure devops.

I have my own place and my company one, they have the same domain but different logins (GitHub not quite, but it has a second authentication on top of it for the enterprise one), basically it happens like that:

Company: https://dev.azure.com/CompanyName Persona: https://dev.azure.com/Mine

When I set to always open in a container for each of them, both goes to the same container, which is annoying because I have a different login for each of them, for GitHub is kinda similar, I do use my personal github account for my companies one as well, but for my companies organization there is AAD integration and so I need to have it authentication with the AAD on top of my regular login, and "my companies container" is the only one already authenticated there.

Asked by marleixo 1 year ago

Last reply by Mich 1 year ago

  • Archived

Unsorted Bookmarks Folder

My Unsorted Bookmarks folder was mistakenly moved to the Tool Bar Menu and when I tried to move it BACK to the sidebar...everything went SOUTH. Now under 'Other Bookmark… (read more)

My Unsorted Bookmarks folder was mistakenly moved to the Tool Bar Menu and when I tried to move it BACK to the sidebar...everything went SOUTH. Now under 'Other Bookmarks' the Unsorted Bookmarks shows as a sub-folder but does not open. I've read 100 ways to find and/or fix this but nothing works. PLEASE...some help ASAP. ALSO I DO have a backup on my in a desktop folder but it didn't IMPORT.

Asked by Emeline 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No "x" button when multiple tabs open

With multiple tabs open, the "X" close button disappears; in Safari, the "X" appears on hovering, not in FF, so I have to open the tab to close it. It's an annoyance … (read more)

With multiple tabs open, the "X" close button disappears; in Safari, the "X" appears on hovering, not in FF, so I have to open the tab to close it. It's an annoyance

Asked by campsall 1 year ago

Last reply by campsall 1 year ago

  • Archived

Controlling camera in Firefox

Hi there, I have a laptop running Windows 10, plus the latest version of Firefox. The laptop has a built-in webcam. I have also connected an external webcam via USB. Thi… (read more)

Hi there,

I have a laptop running Windows 10, plus the latest version of Firefox. The laptop has a built-in webcam. I have also connected an external webcam via USB. This second camera is better quality and preferred, I visit a web site. When I first activate the camera, I am presented with a dropdown of available cameras. The USB camera appears in the list. All is fine. I instruct Firefox to "allow" this camera to be used. (first image) However, after a short time, less than a second, the same dialog is shown again, this time without the USB camera. (second image) There have been no actual hardware changes. I can then click "allow" again and the *integrated* camera works, i.e. not the desired camera. So, two questions, really. First, what just happened? Did Firefox try to control the USB camera, find that it couldn't, and redisplay the dialog showing only the "controllable" option? Second, my desired endpoint here is for the web site to use the USB camera. How do I achieve this? I can easily do this with Chrome but I like Firefox. TIA.

Asked by pete103 1 year ago

Last reply by pete103 1 year ago

  • Archived

"Updates disabled by your system administrator"

For several weeks when I check for Firefox updates I get this message: "Updates disabled by your system administrator", but that's not true. How can I re-enable updates?… (read more)

For several weeks when I check for Firefox updates I get this message: "Updates disabled by your system administrator", but that's not true. How can I re-enable updates?

Asked by spaincentral1 1 year ago

Last reply by cor-el 1 year ago